Please stop spamming non customers with text messages. This feels like a scam place because I have…read morenever been to this location and they are spamming me with appointment dates and when you call them they pickup but don't say anything.

The store is clean and welcoming. My eye exam was thorough and informative. They have a…read moreprofessional and attentive staff!

They are absolutely amazing here! The quality of work, expertise and craftsmanship is unparalleled…read more I brought 4 pairs of glasses here. I don't have the before but three of my favorite Louis Vuitton, one Celine. They were in such bad shape. One pair was broken from the ear. He replaced the lens on each, expert repaired the broken ones and made each one look sparkling brand new. Absolutely blown away, there is no place quite this!

One-of-a-kind, quality selections, superior service from start to aftercare, and an overall…read morewonderful experience mom and I had with Ash and Josh! It was my first time getting eye care for my mom, and we felt genuinely taken care of. I wanted Japanese eyewear because their craftsmanship is excellent, and we're so glad we made the investment. Mom has been receiving so many compliments, and most of all, the clarity and comfort of her glasses have been an incredible upgrade to her daily life. My deepest gratitude to Megane. We'll be back!

So far, it is the worst service ever! Over 2 1/2 weeks ago I brought in two Maui Jim sunglasses to…read morehave the glasses switched out with my prescriptions. I was promised that they would be in no later than 10 days. That has not been the case. And the follow up from the local people is horrible! They promised me to expedite the shipping from Maui Jim and pay for that, however they never did. I will never use this group again, nor will my wife!

They are no longer VSP in network which is extremely disappointing. Then I had to call twice to get…read moremy prescriptions emailed to me after being a long time customer of many years and they did not send it to me so I had to call back. Then they told me that they're short staffed and backed up all the time and so they probably just missed my request. I would avoid this place, it's too bad too cause it's so conveniently close to my house. I've been a long time customer and patient of Griffin Optometric. I've seen many doctors and have always had a good experience. Over a week ago I ordered Contact lenses because I realized I ran out. I thought I had another box, but I did not. I called Griffin, and ordered a 6 month supply. The associate told me the contacts would arrive the next day. Over a week later, my left eye is burning because I'm wearing a contact from yesterday and I'm on my way to Disneyland today with no new contacts. My eyes are very sensitive to light. I went to Costco over the weekend, and I was told they don't carry Percision1 by Alcon. I asked if they had ProClear, and they did, but they needed to see Dr Griffin's prescription, which I did not have. After calling 3 times after I didn't receive the contact lenses, I asked the associate to call the contact lenses provider, Alcon. She called me after and said the contacts were on back order. And I had to ask they ordered me more trials. I had requested trials, and received four 2-day boxes and have no more. They ran out. I'm so disappointed in this entire experience. And I don't want anyone else to have the same thing happen to them. I also hope the Griffin team learn from my experience, because I'm definitely not purchasing contacts from Griffin again. I

I had a very frustrating experience with Visionworks (Store #1453) regarding order #30187014…read more At my visit, I was told it was "good news" that I could receive a 90-day supply of contact lenses for $0 through my insurance. I relied on that information and, as a result, chose not to use my insurance for glasses--which has now expired--and instead paid out of pocket for glasses elsewhere. When my order arrived, I received only one box for my right eye, despite having different prescriptions for each eye that were clearly discussed at the time of ordering. When I contacted the store, no responsibility was taken. Instead of correcting the error, I was given options that all required me to pay more money or accept a lower-cost product (still out of pocket for me). I was even offered sample lenses if I bought the cheaper option, which does not resolve the issue. I agreed to a 90-day supply based on their representation--not samples or substitutions. I escalated to customer service, and the store's GM ultimately told me nothing could be corrected or written off without additional payment. I was also told the order could be "backdated" to expired insurance, which is not appropriate and not something I am willing to participate in. This was a clear processing error, yet every proposed solution shifts the cost onto me instead of fixing the mistake. I will also be notifying my insurance provider to ensure they are aware of this situation and that no payment is issued on a mishandled order tied to expired benefits. Very disappointing experience and a complete lack of accountability.

It would help if the scheduler and schedule reminders knew when they would be closed…read more I had a Sep 1st appt scheduled from last year, and the system did not trigger it as a holiday. I thought it was odd and maybe they just decided to be open on Labor Day. So I got three text reminders and one email reminder to be at the store at 10 AM September 1st. I drove there only to see a sheet of printer paper taped to the door saying temporary hours on 9/1 would be closed. Unbelievable that a company can be so disorganized to not look at their schedule the week before the holiday to make adjustments. And to add insult by reminding me 3 separate times to keep my appointment which they blew off. Super poor customer service

Bob performs miracles!! He is a true visionary. Yes that pun was meant to be. I have struggled…read moremightily with my visual needs, contending with ever drying eyes and a very powerful prescription. I desperately needed some prescription sunglasses, and never have I had such a light pair of frames that are also so fantastically chic!!! He is very patient and answered all my questions. There is a beautiful and expansive inventory in the store. Please come here for your next pair- I guarantee satisfaction

Bob saves the day again…read more This is the second time I've been to his store and he made it happen. Bought frame and lenses this time. We live 90-minutes south and drive up just to go to his store. It's the only place we get our glasses. Best service and quality selection. Highly recommend ! David and Jenny San Diego

Absolutely recommend this eye Doc to anyone! She was friendly, thorough and very accommodating to…read moremy elderly mom who was in town visiting and needed an appt.

Dr. Ahumada and has spent so much additional time with me making sure my contacts are working,…read moresearching for solutions to my questions, and helping me. She goes above and beyond a regular appointment! She follows up, asks great follow-up questions, and is very determined to make sure your issues are taken care of! I highly recommend!

Great selection! Super nice guy who runs the shop! He helped us find a great pair of raybans! Thank…read moreyou henry!

We walked in here on a whim looking for a pair of Persols that no one else seemed to have. Henry…read morewas super helpful, showed us countless options from all over the store, and helped us pick out the perfect pair for both of us. I always find employees at sunglass stores to be somewhat unhelpful and tend to steer you towards their own preferences rather than what you are actually looking for; Henry was completely the opposite. Very focused on getting us what we wanted, not overly pushy, and very easy to work with. As an added bonus, they had a dog named Bandit that twisted our arms into some quality belly rubs. Great experience, definitely recommend making this your first stop if you're in the market for a new pair of sunglasses!

Amazing experience I have to share…read more We're also in the eyecare business offering medical and surgical specialty eyecare services. We had a job gone wrong (third party lab damaged the Patient Owned Frames). The usual standard operating procedure would be to ask the patient to purchase new frames or cancel the lab orders. I had a long shot idea. I reached out to the frame's creator, European Optical, seeking their expertise. From the moment I called, Debbie, the staff on the phone was professional and helpful. "Don't let the lab do the repair, send the frames to us and we'll see what we can do." Astrid, the owner and the creator behind the EO by Astrid frames, worked her magic above and beyond my expectations. While most eyecare practice providers prefer not to relens Patient Owned Frames due to accidental breakage that may happen, I am thankful that the incident gave me an opportunity to connect with some lovely humans and the most unique collection of eyewear in Laguna Beach.

Always helpful and a great selection of fun frames. I think they seem to know me by now. They…read morearen't afraid to offer honest opinions while you're trying to choose a pair