I've worn glasses since 3rd grade and have been patients of several eye doctors over the years…read more There is only one eye doctor that I liked immensely but his offices are now 2600 miles away. So, I don't think I'll be visiting him any time soon. Since moving here to East Tennessee ten years ago, I've had two eye doctors but neither really did it for me. I was without insurance for two years, and so when I got new insurance, I began my search. I wanted an established practice with a great reputation that was nearby. My search included Hardin Valley Eye Care and because it was nearest to my house, I made an appointment. The minute I walked into the office, I was encouraged. COVID protocols are still being practiced - 1st star; reception and staff were super friendly - 2nd star; I was seen at my appointment time instead of waiting around like other offices - 3rd star; When I met Dr. Travis Thompson, the deal was sealed - 4th star; and they have a large selection of frames - 5th star. I could go on with more stars, but they've already secured my business for years to come. I picked up my glasses today and I haven't seen with such clarity since my eye doctor in California. This is a classy, professional and welcoming practice which I have already recommended to others. So drop by and SEE if they are a FIT for your optical needs.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

Office staff friendly and helpful, Keri Tarwater is an excellent customer service representative…read more Dr Nash was excellent, as were other technicians. I would highly recommend.

I'm not convinced they're providing the level of service they should. The office staff comes across…read moreas unprofessional. Please be cautious--they may withhold your eye prescription until you pay a bill they claim you agreed to, even if they cannot provide proof that you actually authorized or agreed to pay for the procedure. It really takes the wind out your sails to go through a complete eye examination and then be told you owe money that you excepted the insurance to cover and the office saying you signed and you know you did not and they can't show it to you! Just be aware! However, I will say the office manager called me and apologized for their mistake of not having me sign to pay for cost that I didn't have to have and they gave me no choice about. She was kind and her service recovery was good.

I updated my review to two stars solely because they eventually accommodated me by providing the…read morecontacts. If you want contacts you will have to be inconvenienced by these inept people TWICE! Plus they bill twice! The doctor is sweet personable professional but not worth the multiple trips. Went back twice and still had to wait for lenses to be ordered. Go elsewhere I certainly will.

Not shocked at all to find their yelp page and see that someone had the exact same problem as me…read more DO NOT come here if you need contacts. Went for an appointment yesterday to get a contact lens and glasses prescription since it was 2+ years from my last and I needed a new prescription to order more contacts. Called before my appointment to ask what my copayment amount would be and was told $15. Had my appointment (which was 30 mins late even though there was no one else there), and it went fine, Dr. Crump was nice but not exactly personable. After he diagnosed my prescription, he sat me down with Melissa at the front desk to get me a quote on contacts. She instead got me a quote on glasses and contacts and kept pushing me towards using my allotted insurance coverage towards glasses. I have glasses and my prescription barely changed for them so I didn't want to get new ones. I primarily wear contacts anyway, and my prescription for contacts was the same as it had been for the past 7 years I've been wearing them. When I told her I don't want to buy anything today, just wanted a prescription and quote, her entire tone changed and she became quite condescending very quickly. She then proceeded to tell me that I have a $60 copayment for a contact lens evaluation. I wasn't prepared for that and was shocked, because I literally called ahead of time to know exactly how much I needed. When I told her that, she said they probably hadn't run my insurance yet, which is HILARIOUS because the person I spoke on the phone (Her name may have been Lisa but I'm not 100% sure) with had to hang up with me, call VSP, and then call me back to tell me the correct copayment. Anyway, had to have my dad come by and pay it (we also decided to buy a 24pk of lenses bc I really needed them and they said the insurance covered it all but $20). We went home and I reviewed the invoice they gave me and was shocked to see that they charged me $60 for a contact lens FITTING. I've only ever had 1 fitting, which was when I was 14 and they have you try on the contacts and learn how to take care of them and such. I had no such thing done at this place. The doctor asked what contacts I wear, I said Acuvue Oasys and he said Ok. There was no putting contacts in my eyes or anything. So, we called VSP, who was shocked that we were charged so incorrectly. Not only for the "fitting" but also for paying $20 for lenses because I apparently had $80 more dollars of coverage towards contact lenses. My insurance representative also told me that they had sent an authorization over with detailed coverage information prior to my appointment, so there was no reason I should've been charged incorrectly. She called them but they didn't answer so she left a detailed message explaining the coverage and left a number for them to call us back. Shocker, no call. So my dad and I just went over and walked in today with our invoice and receipt. We go up to the desk, explain the situation to Melissa and Lisa (I think was her name), and Melissa rolls her eyes and says that you'll have to wait for Karen to get here, she can explain it to you better than we can. Karen walked in a few minutes later. I caught Karen in a couple lies that put this practice in quite a bad light. We start to explain the situation and bring up the fitting and how I've only ever had 1 fitting back when I first got contacts. She starts to say that well technically when you put contacts in your eyes it counts as a fitting. I NEVER PUT CONTACTS IN MY EYES HERE. there was not even an offer to try them on. Again same exact prescription I've had for years, so why would I need to have a fitting?? I told her that I did not try contacts on and to go ask the doctor if you don't believe me. She stuttered and said well you got a prescription. She next said "I don't know what to tell you, we charge all VSP users for a fitting anytime they get contacts." My insurance company told me there is no reason to get a fitting everytime you get a contact prescription, and that they will be investigating this office to find out if they are fraudulently charging both patients and VSP themselves. Karen proceeded to tell us that Melissa did charge us incorrectly for contacts and that I should not have had to pay anything for contacts because they were fully covered, and that all they could do was refund us the $20 we payed for contacts and charge it to my insurance instead. Overall will not be coming here again. Me and my entire family of 5 will be looking for a new optometrist, and have filed a grievance with VSP.

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

I have been to several eye care facilities in multiple states (PA, AZ, OH, and TN) and this was by…read morefar the best experience I've ever had. The staff were cordial and helpful and Dr. Best was very friendly, prompt, and informative. This facility also gets extra points for its COVID-19 precautions. This facility lives up to its name. Highly recommend.

During the current medical crisis, I popped a screw holding my lens in my frame and could not get…read morethe lens, frame and screw lined up properly with my makeshift tools. The store I purchased my glasses from was closed due to the virus, and EVEN though I did not buy the glasses there, they quickly and professionally did a quick repair, which involved using some hand sanitizer afterwards! A+++ customer service and I have not even been a paying customer! THANKS!

As a first-time patient to this optometrist, I wasn't quite sure what to expect--but I was…read moreincredibly impressed from the moment I walked in. The eyeglass showroom is absolutely stunning, offering a wide variety of shapes, colors, and styles, including an impressive selection of designer frames and sunglasses. The staff were warm, welcoming, and worked together seamlessly like a well-coordinated team. Dr. Fry was not only professional and knowledgeable but also genuinely friendly and attentive. He took the time to answer all of my questions thoroughly and never made me feel rushed or like he was in a hurry to move on to the next patient. I was especially pleased to learn that Dr. Fry is capable of performing nearly all of the services an ophthalmologist can--aside from surgery--which gave me great confidence in the level of care I was receiving. The entire office was spotless, modern, and equipped with the latest technology, all of which appeared to be in excellent condition. I will absolutely be recommending Premier Eye Care and Dr. Fry to anyone in search of an exceptional optometrist!

Everyone is super friendly at Premier Eyecare, they make you feel at ease and don't pressure…read moreupsells to much like other places. It's clean and bright and they have a great selection of glasses and contacts. This will be my family's go-to place now for eye-care!

Fantastic Staff. They make you feel welcomed and go out of the way to provide service. I will be…read morea repeat patient/customer.

Wouldn't let me return my prescription glasses within a week of ordering them. Didn't have cleaning…read moresolution that day either. Never called me to let me know they had restocked cleaning solution and it's been three months.

They were quick and efficient with the eye exam. The opticians rock! Been in twice and they were…read moremore helpful than any experience in the past. Excited to get my glasses. Also had some experience with the billing office, which was also polite and helpful.

Very thorough eye exam. Short wait. Not too big of a selection in eye glasses but a few named brand…read more- the office is a very busy one and there are several rooms once you make it back there through the maze. Prices are reasonable and take most all insurances. Friendly and courteous staff. Very helpful in locating the perfect eyeglasses for that special look. Would recommend-

Older patients do not matter here. They will take your money but not give you what you paid for…read more Excuses is what you get with no apologies!! Shame on you!!!

From the owner: MyEyeDr. is your trusted community doctor providing the beStin vision health care and the…read morebeStselection of eyewear. We welcome all insurances.