I've worn glasses since 3rd grade and have been patients of several eye doctors over the years…read more There is only one eye doctor that I liked immensely but his offices are now 2600 miles away. So, I don't think I'll be visiting him any time soon. Since moving here to East Tennessee ten years ago, I've had two eye doctors but neither really did it for me. I was without insurance for two years, and so when I got new insurance, I began my search. I wanted an established practice with a great reputation that was nearby. My search included Hardin Valley Eye Care and because it was nearest to my house, I made an appointment. The minute I walked into the office, I was encouraged. COVID protocols are still being practiced - 1st star; reception and staff were super friendly - 2nd star; I was seen at my appointment time instead of waiting around like other offices - 3rd star; When I met Dr. Travis Thompson, the deal was sealed - 4th star; and they have a large selection of frames - 5th star. I could go on with more stars, but they've already secured my business for years to come. I picked up my glasses today and I haven't seen with such clarity since my eye doctor in California. This is a classy, professional and welcoming practice which I have already recommended to others. So drop by and SEE if they are a FIT for your optical needs.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

I have been to several eye care facilities in multiple states (PA, AZ, OH, and TN) and this was by…read morefar the best experience I've ever had. The staff were cordial and helpful and Dr. Best was very friendly, prompt, and informative. This facility also gets extra points for its COVID-19 precautions. This facility lives up to its name. Highly recommend.

Scheduled an eye exam and was seen within a minute of arriving. Staff were very friendly and…read moreprofessional. Dr. Boyd, OD was the best. Very quick and efficient and provided excellent information and advice. Associate Natasha was exceptional, knowledge, polite and efficient. So pleased with her service, she really knows what she is doing. Will look forward to working with her in the future. This was my second visit to America's Best and they live up to their name.

I've been here waiting and was early. I understand waiting but I check in and then 30 minutes later…read more2 older ladies walk in and get seen before me. I usually go to North Peters and I'll never come back here! This is the west office I've ever been to! Keep to the correct schedule and not let your friends walk-in in front of guest is a start to fixing my issue!!!

As a first-time patient to this optometrist, I wasn't quite sure what to expect--but I was…read moreincredibly impressed from the moment I walked in. The eyeglass showroom is absolutely stunning, offering a wide variety of shapes, colors, and styles, including an impressive selection of designer frames and sunglasses. The staff were warm, welcoming, and worked together seamlessly like a well-coordinated team. Dr. Fry was not only professional and knowledgeable but also genuinely friendly and attentive. He took the time to answer all of my questions thoroughly and never made me feel rushed or like he was in a hurry to move on to the next patient. I was especially pleased to learn that Dr. Fry is capable of performing nearly all of the services an ophthalmologist can--aside from surgery--which gave me great confidence in the level of care I was receiving. The entire office was spotless, modern, and equipped with the latest technology, all of which appeared to be in excellent condition. I will absolutely be recommending Premier Eye Care and Dr. Fry to anyone in search of an exceptional optometrist!

Everyone is super friendly at Premier Eyecare, they make you feel at ease and don't pressure…read moreupsells to much like other places. It's clean and bright and they have a great selection of glasses and contacts. This will be my family's go-to place now for eye-care!

Excellent service. Very cordial. Excellent quality of glasses. Much better than the quality and…read moreservice provided by "that other" eyecare service advertised on TV.

Andes Optical has been serving the Knoxville community for years. Whenever I get a new pair of…read moreglasses, I always go to Andes. They have a large selection of the newest styles and classic styles for very reasonable prices. If you need a new pair of eye-glasses, then go to Andes. Please support this place ... It's a locally owned business. They are closed on Saturdays and Sundays. Cheers and Enjoy!

Excellent customer service. We had an eye issue and are from out of town. They got us right in and…read moregot it figured out quickly so we could go on with our vacation. Molly was phenomenal!

So this the 3rd this has happened to me. They told me they would text me when the glasses were…read moreready. The first happened last year, I haven't heard from them in a few weeks, once I finally called they said the glasses have been ready and they texted me. The second time was a month ago, same story. This time I told them NOT to text but to call me. My wife called yesterday and they said they were ready. When I picked them up after sitting for 11 days, they did text me. I made it clear to call and NOT , I asked why you didn't call me, they said the sales person forgot to put on the pickup slip. This is the last time I buy from LensCrafters !!

I received excellent care. The specialty glasses I ordered…read morewere too heavy for my nose and I was able to exchange to another pair.

First, I have had a hard time finding a good eye doctor. Everything about this experience was…read moreawesome and they were in network! Win / Win!

lens marked area was scratchy dead cut. the staff would wipe it . say it looks good. 20 min later…read morescratchy fog dead car if pupil. took them back 3 times. finally gave up.. trashed that 450 $ approx... inexperienced tech!! and accusatory follow up with staff right upon entrance...Never been back and will not!!!

Such a wonderful place of business! I had the best care that I've ever had at an appointment. They…read morewere very thorough in their exam and they were so professional. I would recommend this place to all my friends and family. I am in the medical field as well, so I can greatly appreciate great customer service and the efficiency of a well run business!

Cancelled my appt. after I waited over a month for an appt. And then expected me to wait another 5…read moreweeks for another appt. than said they tried to call for weeks and left messages, NO! asked what other number they had, and she said a number I never, ever had so yaaaaa but you called right one today??? We have been going there for yrs. loved the Dr.s but someone is dropping the ball !

Dr. Laney and her team were truly awesome! They made me and my husband feel safe and comfortable…read moregetting our exams in their office during Covid! They were exceptionally thorough with our exams. Will def be going back for our yearly checkups.

By far the absolute best experience I have ever had dealing with glasses. Amanda the manager there…read morewas extremely helpful and definitely knows her stuff.. She was polite and made me feel right at home..I would recommend anyone to go there and see for themselves.. I would also rate it a 100 stars if I could.. Def the best customer service experience I have ever had...

Cindy in the dr office was an absolute pleasure and a great example pf what customer service should…read morelook like. Very friendly and helpful. The other lady working the desk was pretty rude and dismissive. The dr was also very nice and patient. I would come here again.