WORST so called "Photographer" ever - EXPENSIVE, DECEITFUL AND IRRESPONSIBLE.
TLDR: Simone is extremely unprofessional with horrible sense of ethics and complete lack of communications. Do not be fooled by her insincere friendliness and display of all the products, and make sure to ask her to list the EXACT PRICE of each item she is trying to sell you even if you have to ask more than once because she will not tell you at first. Her work is below average and she outsources touch up work while CHARGING A FORTUNE, when it is not worth it. I REGRET asking her to take pictures of our newborn.
I am writing all details here so others can learn from my experience since all other Yelp reviews were so good(I don't know how come?!).
We sent a note to Simone through Yelp asking for information and quote for a maternity shoot in May 2017 and I was due in Sept 2017. Plan was to get maternity shoot done in August 2017. Simone was very responsive at that time and came over with all her products right away to show us, we were impressed and asked her for the PRICE and she was very VAGUE and told us it is not much and not to worry and that she always provides a lot of digital copies, which was all a LIE that we realized later. She made us pay her an advance of $125 right on that day and she charges $250 just to take pictures, this fee DOES NOT INCLUDE any digital or prints.
I had the baby much earlier than expected and did not get a chance to do a maternity shoot, I contacted her and asked her to do just a newborn for us in SEPT 2017. After a lot of rescheduling and claiming she always BUSY with travel, she finally came for the photoshoot. After taking pictures she made us WAIT for 5 WEEKS to tell us she charges $1500 for a simple album with 20 photos and ONLY provides digital copies of pics in album if you BUY the PRODUCTS and the trap is, she charges the same amount for the digital photos anyway, which means if you don't take the album or the products and only want digital, you will still pay the same EXORBITANT PRICE of the product. On questioning the price she refused to explain how both the prices are same and rather said, this is what it is and she will not explain her "BUSINESS PRINCIPLE". Never told us the cost earlier despite of us asking her repeatedly and it is not listed on her website or yelp.
I am writing this with dates for better perspective of time.
On 9/22 - She did the photo session at our place and we paid her $250 for the session and she DID NOT TELL us the PRICES of the products. She was supposed to come back in a week to show us the pics before we order prints.She never communicated after that, and I followed up after 2 weeks asking her when is she coming to show us the pics, to which she said she was traveling "as usual".
10/26 - Almost 5 weeks after the photoshoot she came over to just SHOW the pictures. She clicked hundreds of pictures and pre-selected 30 of them without giving us a chance to choose any. At this time she actually told us it would cost $1500 for the album with ONLY 20 pics! We were SHOCKED, but obviously that time had passed and we lost the opportunity to redo a newborn session so we were COMPELLED to pay the entire amount and she didn't even give us the digitals at this time.
We paid FULL AMOUNT before we received anything, and she went silent on us. She was supposed to deliver the album in 3-4 weeks. I reached out to her after 3 weeks on 11/16 asking for items we paid for. She said she was on a honeymoon - Which was crazy because she never mentioned that there would be delays because of the honeymoon earlier!
I reached out again after almost 2 weeks around 11/25 and she kept stalling me by giving various LAME EXCUSES like "I am waiting on a small gift as an APOLOGY for the delay" and the next EXCUSE was "Sorry there was a DENT in your album and I have to reprint it".
11/30 - She FINALLY came with the album and 2 prints and a folded card as apology. The print had a white speck and we asked her to redo it and send it back and the album looked pale and dull, but she said that was a matter of STYLE.
Later, I noticed that in one of the pictures the baby's FACE had a WEIRD PATCH on it and I emailed her about it right away. It was in the digital and the album. She again apologized and said "I had a RETOUCHER help because of the honeymoon" this was RIDICULOUS. I paid a fortune for her services and she is outsourcing the work and delivering poor quality products WITHOUT even INSPECTING it. She resent the album after 10 more days on 12/16! And has asked me to mail back the previous damaged album WITHIN 2 weeks to avoid EXTRA CHARGE! Unbelievable that she has the audacity to ask me to send the damaged a back with a DEADLINE! when she has no sense of timeline herself, also has threatened me about charging extra if I do not send it back.
This being our first baby and with newborn photos time is of essence, she took UNDUE advantage of our situation and swindled $1750. read more