I'm incredibly frustrated with my experience here. I misplaced my glasses and needed a quick turnaround before a trip this Thursday, so I called around to different places around the city but this was the only location that had a same-day appointment available with the likelihood of getting glasses before I left for my trip. From the very beginning, no one mentioned that the doctor was actually a telehealth doctor. Had they been upfront about that, I would have just kept my appointment for tomorrow with a competitor to see an in-person doctor. To make matters worse, the wait times and tech issues were awful. I arrived at 2:15 PM for my appointment but wasn't taken back for prescreening until well after 2:30 PM. I then sat in the exam room for over an hour. Different staff members kept popping in and out to check the computer due to unexplained tech issues. I didn't actually see the virtual doctor, Dr. Rachel Hammoudeh, until 3:59 PM, and the appointment was rushed through, finishing by 4:05 PM. The actual exam was a mess. There was a terrible lag during the "1 or 2" comparison part, which made it incredibly difficult to confirm what I was looking at. I literally had to advocate for myself just to make sure we were confirming what I was actually seeing. On top of that, Dr. Hammoudeh couldn't have been less personable had she tried. The only reason this isn't a 0-star review is the in-store staff. A huge shout-out to Yari, Eric (a manager from a different location who was helping out), and the two girls running the pre-testing. All of them were super kind, and it was incredibly clear that they felt badly about the situation but their hands were tied by corporate's system and tech issues. They deserve recognition, but the overall lack of transparency and the subpar virtual exam mean I will definitely not be back. read more

Got new glasses for my granddaughter again, I wouldn't go anyplace else, staff is professional and respectful, ensuring to answer all your questions. When we picked up glasses next day, Lia made sure the glasses fit perfectly on my granddaughter's beautiful face, thank you LIA read more

If I could give zero stars I would. Will never go back. Manager was toxic and she turned what was starting off as an otherwise pleasant experience into the worst 12 minutes of my life. Stay away. From what the front desk employees were saying the manager is a real piece of...Art and does that to everyone. Save your time and go somewhere else where they know how to treat people with respect, not here. read more

Just went to Eyeglass world and Sydney was AMAZING. I was having a hard time with my prescription but she offered to speak to my doctor and she was so sweet and helpful. So was Daisy who welcomed us and got us started. 10/10 recommend! read more

What a terrific experience. I had an eye exam performed by Dr Rick Nero. He took the time to explain everything. Due to bad weather, there were several cancelations so I got in early. When it was time for my frames selection, I was assisted by Eric. He was so friendly and he explained what would look best, and feel best. I'll pick them up tomorrow and can't wait to change my look Their prices were amazing and you can bet I'll be telling everyone about this store. read more

On Monday I had a fall, one that I had five stitches. It was not the fall that upset me, it was my glasses that broke. My sister took my glasses into the North Academy store and the girl who helped her could fix them as if they were new. It is a service like this that is sometimes hard to find, which is why I will be a lifetime customer. Please thank her and give her a big high 5. read more

Eyeglass World at Platte and Academy in Colorado Springs is great. Brought my prescription and had 2 sets of glasses ready is a couple of days. Great value. read more

Great service and got me glasses the same day !!! Really appealed to me with all the styles and insurance benefits

Great prices on glasses and the eyeglass specialists were very professional, informative, and listened to my needs. They didn't try to upsell products to me they merely explained what they are and do. read more

Replace great staff, Allison's awesome very helpful.. very efficient, they were very helpful and saving a pair glasses of mine getting them changed out help me out with a new warranty fixing up all my other glasses great great place how all the staffs very pleasant!! read more

Eyeglass World - Replace great staff, Allison's awesome very helpful - Optometrists Near Me - Colorado Springs, Colorado

Got both my son's glasses- were great at first 3 months later - frames are constantly coming apart- very cheaply made . Plus I didn't save much money switching to eyeglass world for the constant problems with the frames. I won't be buying anymore. read more

They advertise same day glasses however that's not the case. I got 4 pair and had to wait over 2 weeks for all of them. The excuse was usually the lense was broken during the cutting process so a new one had to be ordered. I don't recommend them. read more

I was in error concerning my visit to eyeglass world. My prescription had expired and I didn't realize that a new prescription was required to get replacement glasses. read more

Jaz was very helpful in helping me find what I needed, and suggesting which upgrades would be best for my everyday life. The whole staff was knowledgeable in their areas, which made for a swift and easy experience. read more

My glasses were completely wrong quite a few times. I think I was in the store about 15 times. Finally, Mgr Cindy offered me a refund, but I had to give the glasses back. I have so much anger towards Eyeglass World, it's insane. They deserve negative 1000 stars. It's hit or miss with them. I went there previously for sunglasses and they were fine. My everyday pairs I purchased had progressive lenses. I think it was just too complex for them. If you have an extremely simple prescription, it might be ok for you. Initially, the optometrist had a date in the evening. She was also a new eye doctor. She rushed me and I don't think the prescription was correct. Incompetence pretty much sums it up. read more

Lens on my eyeglasses popped out. Called Eyeglass World, hoping they could help me out. Young lady I spoke with was a saint. Came in yesterday after work. I explained what happened with my eyeglasses, waited 20 min., & she had my eyeglasses looking brand new. Thank You!!! I'm really sorry I didn't get her name, but you have great people working there. Thanks again!!! read more

Brenda mercy and doctor Nate was very helpful for my grandpa! This place is worth it!

Coming from someone with severe social anxiety, there wasn't a single moment where I was uncomfortable during my eye exam here. Every single person I talked to was very friendly and informative! Not only that, this place was very fast and efficient. They were able to provide me with my new glasses in just a few hours. There wasn't anything I disliked about this place and I'll recommend it to everyone I know! read more

Worlds worst customer service!!!!! I walked in for my appointment at the scheduled time. The person manning the door was helping another customer. By the time she came to check me in I was past the 10 min mark. After 10 minutes you have to reschedule. I was standing at the door....not my fault you were helping someone else. No way will I reschedule. If you over booked the appointment you should have called me to rescheduled BEFORE I wasted my time and gas to get to the office. Julia does not deserve a job if that is how you handle things. You acknowledged I was standing at the door, why could you not acknowledge the appointment. If there was a negative rating I would have chosen that!!! read more

Fantastic service! I had the nose pad from my Oakley eyeglasses tear off and needed to get them/it replaced. I was traveling to CO so did not know where to go as they are mounted differently than many glasses. We arrived and a young lady offered her assistance. She examined they and advised they did not have the Oakley silicone pads but she could offer others that would work well till I got new ones from Oakley. I agreed and she proceeded to replace both pads good fit and then cleaned my glasses and handed them to me and said you're all set I ask how much and she said it was free. No charge? She said just where a smile today. Being from out of town she knew I would not be back for return purchases but did it all the same. Great job! If I do need something on a return visit that they supply, I will go back in an instant. read more

So I made an appointment since their website says 2 pair for X amount. The eye exam would be "included in the cost of the 2 pair" and after filling out paperwork another customer is checking out and she is not happy with her bill. The person behind the desk states, "we aren't Eyeglass World, we are a separate entity and we do charge for the exam and the glasses." The customer was livid as she was not given that information when she called. The tech says, "we try to tell people that when they make their appointment." At that point I stand up and include myself in the convo and ask what I would be paying for today and they said, "$120 for the exam and $78 for lenses and $59 for frames and maybe extra depending on what I chose." I said, "cancel my appointment, this is definitely false advertisement if you are claiming to be Eyeglass World and you are not. Also there was no fine print on paying for the exam. So anyone looking at this...get your exam somewhere else and go on www.zennioptical.com and get your script filled. I paid for bifocals on this site for $69 and they are terrific. My friend got single vision glasses for $24.95. This is in Colorado, but they are all the same as that is what the advertisement states. read more

Went here when the old optometrist was working here and they gave me the wrong prescription for my glasses which made my eyes hurt and they started turning red. I wrote a review on here before and was contacted by an owner or manager saying they wanted to make it right but they did nothing to make it right. Then I recently came here with this new optometrist and thought I would give them another chance since it was someone new. But clearly she doesn't know what she's doing either. I got an exam for contacts and recently picked up my contacts but can not see clearly through my left lens. Things I normally would be able to read up close are blurry and I can see them better with my old prescription in my glasses. I paid a lot of money out of pocket for this exam and my contact lenses that I can't see clearly out of. Plus I am not a fan of being forced to choose between having my eyes dilated or paying extra for them to take photos of my eyes. This place should really hire someone that knows what the F$&k they're doing. DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE!!! read more

It was time for my annual examine January. I chose eyeglass world as an alternative to other shops for the prices they offered. The entire staff was wonderful. They helped with all my questions and were very knowledgable. After a couple of months of my new glasses I realized that I need the progressive lenses. They were able to help with this again. I've never had help like this at other eyeglass shops. I would highly recommend them for you eyeglass needs@ read more

Affordable. Knowledgeable. Fast & friendly service. The staff and doctors have great customer service - they go out of their way to make sure you love your glasses/contacts. Their frames selection has a great variety and feature trendy frames too! They're fast at getting your glasses and contacts lenses back to you - 1-2 weeks maximum. I've been coming here for 4 years now and I'd rather go here than LensCrafters. read more

If you want to deal with bold face liars Eyeglass World on Academy Blvd in Colorado Springs is your place to go. I might add disrespectful to seniors as well. The manager likes to call you "hon" while lying to you another perk. Would not recommend giving Eyeglass World business! read more

Cindy was amazing and more than happy to accommodate any needs I had in a timely manner. I've received nothing but great customer service every time I've been here. read more

I have been getting corrective lenses since I was six years old. I know good vision, good fit, and good price. I also know how bad it is when I have to live with poorly corrected vision or a bad fit. Now that I am in bi-focals, it seems more and more difficult to get a good correction for ALL distances. For the first time since I have started wearing bi-focals, I can honestly say that my vision is OUTSTANDING! At Eyeglass World, I didn't feel rushed during my exam or when picking out frames. The doctor really listened to my concerns and the staff helping me with my frames worked with me until I was 100% happy. I have not had this experience at other "highly rated" vision stores in this city - those places always made me feel like just another person that they could make money off of. I didn't give Eyeglass World 5 stars only because it was not the cheapest place in town - but you get what you pay for and they also were not the most expensive place in town. The most important thing to me was how EXCELLENTLY I can see now. read more

I can not begin to say this is NOT for the Eyeglass World, it is for the Optometrist only. She is NASTY and so rude. I was filling out my paper work, she asked what insurance, I told her Tricare. NOPE we don't take that here, I said OH I used it last time. She said we are new and don't take it. I told her Blue Cross? She said I will have to wait for the receptionist to see. I said to her "We are in Colorado Spring with all the Military and you don't support the military? She rolled her eyes and walked away. The receptionist came out and asked what insurance I had, I said well since you don't take Tricare what about Blue Cross? I handed her my card. The Optometrist said "She didn't tell me that". I looked right at her and said yes I did, and she walked past the receptionist and said NO SHE DIDN'T. Even the guy sitting next to me said YES SHE DID. Guess what? They don't take Blue Cross either. I looked at her name tag and was shocked to see that was the optometrist. I asked the girl what my price would be, she told me and I told her "you know with her the one going to do the eye exam, and her attitude, I would not give her one damn dime, cancel my appointment. Now please the people at EYEGLASS WORLD are the BEST. Go someplace to get your eye exam, bring it back to Eyeglass world to get it filled. read more

First time customer and now last time . I ordered 3 pairs of glasses, with two of them needing to be made off site. When I left, they said they would call me. A few days from 1 month after that I called them to ask where they might be. Well, they were sitting there, for who knows how long and an "automated" system was supposed to contact me. That did not happen and I let them know, it would have been very simple if they noticed glasses were waiting for the customer to pick them up, especially after a month, they should have a system in place where they actually pick up their phone to call. You know, a double check to make sure the customer knows their glasses are in. I guess that's not company policy and some silly representative there keep saying, "that's on me." Code for I don't understand what real customer service means, maybe I should work in a place where that doesn't matter? Ridiculous! You lost me 100% after that. Blaming bad customer service on automation. No Thanks! read more

We got some glasses for my wife here last year, I thought they did okay, prices better than the one hour place, good service, and selection. But when my wife was recently in a car accident and she lost her glasses, their staff went above and beyond to get her some replacement glasses. I explained what happened the entire staff jumped into action got her glasses so she could see again within an hour. This staff knows what customer service means! read more

Was able to get my wife in after having some digitizes with her last pair of contact starting to irritate her. Got us in on short notice take great variety of insurance and best off they price match on contacts! read more

The staff at Eye Glass World was incredibly helpful in replacing my favorite glasses I'd scratched. By purchasing the warranty, I had the same beautiful frames delivered to my door as the nearest store is over an hour and a half away. I'd purchased the glasses in a different state and didn't think I'd be able to have the warranty honored. They went above and beyond my expectations and I'm most grateful. They rock!!! read more

I was completely unaware how bad my eyesight was until I put on the new glasses. Liz was fantastic. Attending to me until my frames fit perfectly on my face and resting on my crooked nose. The customer service was impeccable. Above and beyond what I encounter daily. read more

Al at Eyeglass World is "the man!" I had an issue with some prescription sunglasses and he's making it right, no questions asked. Fair and friendly service. Doesn't get much better in my opinion. read more

Whoa! This experience was absolutely wonderful! I walked in, was promptly helped by a cheery staff member, told the latest promotions, and directed towards the glasses that suited my needs the best. While browsing I was asked by several staff members if I needed any assistance (not in a hounding way... But in an extremely helpful way). Once I had made my selections Al was quick to start the lens fitting. He walked me through all my options and explained the detailed receipt to me. My glasses were also completed that day! Couldn't have had a better experience! read more

I needed two new pairs of lenses to go into my existing frames. The lenses were done right on time however when I looked at the tinted pair they were obviously purple, not gray and not tinted enough to be called sunglasses. I brought them back, the staff looked at them and said yep, they're purple and we'll have them fixed for you immediately. I came back in a couple of days to find they had been redone. They were much darker however when I looked through them they were still purple. Again, they said, they'd fix it in a day or two. When I came back the next time they had been redone but were much lighter and still purple. The manager apologized and said to give them two weeks because they will order new gray tinting material and fix them up. Two weeks went by and when picked them up this last time the tint is now.... green. That's definitely an improvement but still, not what I paid for. Everyone has been nothing but polite and accommodating but you get what you pay for. read more

I came in looking for frames. A friend of mine had purchased their 2 for 1 set so I gave it a go. I was greeted by a sale person and I explained why I was in. I asked if my two pairs of glasses could be a different prescription (I needed a distance plus a computer pair). She told me that yes that was indeed possible. I asked how much lenses would cost. She told me that lenses cost $50 per pair for basic. If you want lighter polycarbonate anti-reflex lenses that will cost an additional $25 per pair. This is just for lenses. Frames were starting at $70 although in this low price range I don't know that many would find a modern frame. Frames reached all the way up to $150 and more. I looked at ALL frames as I was interested in finding out if they had something that would suit my face. I tried on probably 50 frames ranging all costs and styles. I could not find anything fitting and I asked the clerk if they would get more frames into the store soon. She told me that yes they do weekly so I thought I may be back. However on my way home I went to Costco to pick up a few things and I ended up getting a better deal for higher quality lenses even though the selection was widely inferior (maybe a tenth of the amount of frames I had seen at EW). So, although I am glad I came in, and the customer service was nice, I can't say that the value/price would make it worth for me to return. For more info about my glasses experience with Costco check out my review of N. Nevada location. read more

This is a classic bait and switch operation. You go in there thinking you are going to get affordable eyeglasses and by the time they are done nickeling and diming you to death the price is ridiculous! I have prescription glasses on top and bifocals on the bottom. I picked a $78.00 dollar frame and by the time they were done with me the cost was $458.00! The girl at the front spoke so fast and hurried through the presentation so quickly that I didn't understand half of what she said...but the bottom line spoke loud and clear. I put my frames back on the rack and left. I can't believe anyone thinks this is a good place to buy eyeglasses. read more

My parents recently went in to get three new pairs of glasses after having a negative experience somewhere else and had success on all counts at Eyeglass World. They asked that I write this on their behalf, as this sort task isn't in their skill set, apparently. According to mum and dad, Rolando was very helpful and went above and beyond to help them find everything they needed. Sierra was also instrumental in getting it all ordered in a timely manner. I believe the parentals had a time constraint and the team was wonderful about making sure they would get their specs before they left to go on a trip. Driving. Where it's helpful to be able to see! The frames were all very stylie , which I appreciated as my parents are cool old hippies and as such should look the part! And frankly anyone who is helpful to my lovely mum and pop are aces in my book. Thanks, you guys. They absolutely gushed about you both! read more

These guys are professionals, took our insurance, so our exams were free, got us in and out with no extra surprise charges. We are very pleased, will recommend to our friends and family. read more