Please see my Yelp review posted again here but make your own decision:…read more "Not sure what is going on over there but Alpine has changed from when I went there February '21. Different faces mostly but attitude was obvious. Staff too young and badly in need of social skills. The ophthalmologist iced the cake as to rudeness. Rude, distant, and downright insulting -- said "go see Dr. Haas or doctor somebody else` if I needed "hand holding" Told me he was 'done" when I asked about scheduling a 3 month checkup since I have cataracts forming. Told me "what for ?'. When I tried to explain I wanted to ride herd on the problem to monitor the situation and decide how soon I might need surgery he said "it's up to you if you want to walk around in a fog forever." -- he told me "I don't do anything when there are cataracts" as if I had no right to set out my own health progress. Told me he was not liable if I fell (I am disabled but trying) once I stepped outside . Then he said "be careful until you're out of the parking lot -- I am liable if you fall until then." I left angry and insulted. My wife will not use them now. People better remember that patients are not a nuisance or an interruption -- Patients ARE THE REASON THEY HAVE JOBS. I don't care if you like my jokes and casual demeanor, and I do not care if you are having a bad day because I am not and I will never have a healthy, pain free day ever so put a smile on and be happy to see me or go flip burgers. They can have a good day -- ill patients cannot. If all of that means "hand holding" then so be it in his world but it is called being professional and compassionate in the rest of the world. Stray pets receive gentler and concerned care." Read less

The front office staff are nice and getting an appointment was easy but Dr Arbaugh is not friendly…read more He always seemed annoyed and in a rush. When my contact lens prescription went from toric to sphere he commented how it was good for me but bad for him because my contacts would be cheaper. I found that to be an odd statement.

Visionworks is SO MUCH BETTER than Eyeglassworld.. no contest. My prescription was incorrect at…read moreEyeglassworld and I ended up going back THIRTEEN times.. WITHOUT any correction each time!! I tried calling corporate several times, without a response. I'll NEVER go to Eyeglassworld again!! The focal point was shifted to the right and I had to deal with an incorrect prescription. The manager told me to stop coming in. Horrible company!!! Dr. Rege, Melissa and Jennifer at N. Academy Visionworks were very professional and pleasant. I highly recommend the retinal scan. It's $39 extra, but worth it. It illuminated details that would have been missed otherwise. I've never had an optometrist explain everything as thorough as Dr. Rege. My frames are nice and strong; the lenses are perfect. Thank you Dr. Rege, Melissa and Jennifer!! -David Tisdale

I'm so tired of poor customer service. Pictured below are my glasses from 6 years ago, notice…read morethey're in perfect condition. That's because I'm VERY careful with my glasses. I have since replaced my glasses and in under a year they've broken twice. So twice I've had to revert back to the old glasses. When I originally called the same associate I talked to today told me, "yeah come in we will exchange them." When I arrived today I'm told my prescription "JUST expired". I could have and would have came before they expired but she didn't bother to tell me they were expiring. Then she tells me they will replace them in THE SAME FRAMES when previously I was told I could exchange them for frames of equal or less value but instead she told me "this is *really* it" as if it's my fault the product they sold is awful and as if these won't also snap in a couple of months. The first replacement I paid for the warranty you're not doing me any favors in fact you've cost me weeks of seeing poorly. Then despite my having told her they broke both times while being cleaned she brings out a harder case so I guess she was accusing me of lying?? Because how can a harder case prevent them from breaking while being cleaned. I'm so tired of this process, I am not the problem or the glasses below would have broken a LONG time ago. I also asked that the manager call me and two weird things happened one I said have "them" call me because I wasn't aware which gender the manager was and she snapped at me "SHES A HER" ok, unnecessary correction and overly rude, next she pulls the glasses back and said well then we aren't replacing them because "this is all we are doing" (again, like this is a favor and not a service I paid for.) Ok, I get it, can I please leave with my medical device. This is the second time this process was terrible and I paid for their warranty. I'm the one who should be upset this is a multibillion dollar company that is held privately and the people there seem more concerned about saving them a couple hounded dollars then doing the right thing.

All very kind and professional. Treated us with respect and not a number. I would recommend this…read morecompany to anyone who was in need of eye care. They are very knowledgeable and thorough.

They have the beautiful new office now. I have always seen Dr. McMullen but was able to get in…read morew/Dr. McKim a lot quicker this time. I love them both. They aren't rushed at all and take time to explain things. Also, loved everyone in the office. Anna is amazing at her job. The office manager was very helpful, too. I highly recommend them.

Wow--what a stellar team you have in your eyeglasses center. I had the pleasure of working with…read moreAngela, Ann, and Emily on three separate occasions, and each of them was professional, knowledgeable, and genuinely kind. As someone who has never worn glasses before--and starting out with progressives--I was a bit apprehensive. However, they each took the time to put me at ease, sharing their experience and guidance on how to adjust, read, and see comfortably. Their support made all the difference. If I could give them each a bonus, I absolutely would! Great job, ladies--I truly appreciate your help and look forward to working with you again in the future. Thank you, Maria

I saw Natalie at the North office to help me pick out my new frames. sh was so nice and patient and…read moreI chose the first 2 frames she picked. she is kind, patient and know what she is doing. I am pleased and will definitely recommend her any time. Thank you Natalie for being so patient and listening to me. Sheryl Pyle

I have been a patient of Dr. Roark for a long time. He has always been very involved and personally…read morecommitted in assuring that my eye health remains good. This is a professional that cares for his patients and community and is the type of person that becomes like family over time. His staff is well educated and eager to assist in making the right decisions regarding eye wear styles and the multitude of lens options now available. I highly recommend this Eagle Eyes Vision Center North. I've never had a bad experience. Highly recommend!

I have experienced the worst service at this location. I received a call on a Wednesday to pick my…read moreson's glasses up. The website states they are open Saturday's so we arrived at 11:58 a.m. There was not a care in the parking lot at 12 noon, when they were supposed to open. My son called the cell phone number posted on the website and left a voicemail and I left a voicemail on the office phone for a call back. My son and I never received a call back. This morning I was told by one of their employees, that he was there at 12:30 pm and this time is posted. He called me back to correct himself and stated the sign states they open at 12:00 p.m. He apologized for his incorrect information he provided me. Apparently, no one checked the voicemails when they were at work.I have asked to speak to the owner of this business and I'm still waiting on a call.

Dr. Brook's was amazing He helped me with my disability…read more Was so personable and caring. Had great attention to details. I felt very comfortable. I will recommend anyone to go see him. Great care!! Thank you so much Dr. Brooks!

This business is handling Covid-19 very poorly for new clients. I came to this establishment for…read morethe first time wanting to see the selection & brands, because online it says every store differs. I go in and I'm stopped at the door which I'm not surprised but I am not able to come in without a prescription. I mentioned I would like to look at the selection & brands before I set an appointment for a prescription. Well she repeats herself and says your not able to come in without a prescription. So I leave. If your in customer service, maybe write a list of the brands you have, I don't know do something don't just give me the cold shoulder. I don't recommend this establishment. My husband and I are business owners and yes this is troubling times for everyone but we would never treat anyone like how I was treated. I had a mask on and I was not sick. I am pregnant, and have been having migraines from my old glasses I've been wearing so I really wanted to find a place convenient to my house. (Convenience is everything while pregnant) After leaving this disappointing place I ended up going to Lens Crafters in the Citadel Mall! What a positive change of customer service!!! I do apologize for leaving a bad review but there were more people working who heard everything and just let it happen not giving me another option then to leave.

22 Jun 26 visited this store and picked out a frame for my new prescription I got after having my…read moreeyes checked. They have such a large selection of frames that I took my time picking a frame that I really liked. Got excellent service at this eye frame place.

great service. They went the extra mile or two or three. Replaced a broken frame for me even…read morethough it was just out of warranty. Thank you.

Recently saw Dr. Mortensen. Very knowledgeable and patient physician. Takes time to explain the…read moreissues. His support staff is well-trained and also able to answer questions. I recommend this practice and Dr. M.

The doctor did not remind me that sun glasses can prevent and lessen cataracts. Also the…read moreprescription, which cost $55, did not include the distance between my eyes. Shopping online was not possible without that measurement. Also an eye exam is FREE at an optometrist. I guess I should blame my doctor for sending me as a geriatric patient to be charged for a regular eye exam.

I have been here twice. I have no idea why some people have placed negative reviews here. All of…read morethe staff members are outstanding. They offer additional services without pressure to buy. The prices are in line with other providers. Dr. Heck is outstanding! In 50 years of eye exams, I have never had a better exam than the ones I have had with her.

I had my appointment this Wednesday June 10th 2026 with Dr. Heck. I wanted to make sure my left eye…read morewas healthy because I have been having headaches and also wanted to see if I may need eye corrective surgery. While Dr. Heck was doing the testing on my left eye which is my bad eye. It was really hard for me to see the letters from the distance she had it. I also at times would have a really hard time picking which slide was clear or not because I literally can not see well from that eye. I would tell her which one was clear or not and it felt like she started to become irritated because I was choosing the ones she felt should be clear. She literally stopped flung her arms down in aggravation and explained how I should be doing the test. I understood the first time and was doing that but if its not clear or if its blurred to ME I'm going to tell the truth. When I spoke to her about the pain and other concerns that I had she seemed to brush them off and blame it on because I'm in my 40s. Then proceeded to continuously bring up her problems because she's 48. First of all I've been blessed to not have to say Oh this is happening to me since I've turned 40. Everything I spoke to her about I've been dealing with since I was a child with my lazy left eye. She would cut me off when I would try to speak. After a while I just stopped talking. When we walked out of the room she went to the front desk. I was behind her taking a seat in the waiting area right next to the front desk where they walk in and out. She didn't notice where I sat or I'm sure she wouldn't had went to the tall lady that had glasses with salt and pepper hair complaining to her that she had to repeatedly ask me which one and to just pick one already. The salt and pepper haired woman took me over to where I was supposed to look at glass however I told her that I just wanted to leave. Very humiliating. It seems that Dr. Heck doesn't have patience and I really hope she doesn't treat children the way that she did me. Thumbs down never ever coming back here. I'd give no stars if I was able to do so.

I came here five minutes early for my appointment and I was promptly seen. Everyone was super…read morefriendly and honestly for an office filled with women they were all super inviting. The vibes here are a 10/10 will never go back to LensCrafters again Honesty, I was super impressed with their up-to-date technology. I mean, I even got to see a photo of the inside of my eye and my optical nerve. How cool? As far as the eye doctor I believe this was my best experience at one. They had no issues giving me my prescription so I could buy glasses online as anyone will find that way is much more affordable. They do skin care services, which I was a little shocked by when I first heard of it, but I was pretty impressed with their procedures. I'm a big skincare girly so I really love when doctor's offices like this offer professional services.

Great experience at Eye Care Center of Colorado Springs, and with Dr. Mike Gitchel, and I would…read morerecommend them to anyone looking for high quality optometry in Colorado Springs. I was very pleased with the eye exam and the overall process. In addition to being an extremely knowledgeable practitioner, Dr. Gitchel is a very patient and thoughtful optometrist. His exam was very thorough and informative, and he was very patient and thorough in answering all of my questions. I could not be happier with my experience with Dr. Gitchel and Eye Care Center of Colorado Springs, and would recommend them to anyone needing and wanting a great optometrist in Colorado Springs.