Wow--what a stellar team you have in your eyeglasses center. I had the pleasure of working with…read moreAngela, Ann, and Emily on three separate occasions, and each of them was professional, knowledgeable, and genuinely kind. As someone who has never worn glasses before--and starting out with progressives--I was a bit apprehensive. However, they each took the time to put me at ease, sharing their experience and guidance on how to adjust, read, and see comfortably. Their support made all the difference. If I could give them each a bonus, I absolutely would! Great job, ladies--I truly appreciate your help and look forward to working with you again in the future. Thank you, Maria

I saw Natalie at the North office to help me pick out my new frames. sh was so nice and patient and…read moreI chose the first 2 frames she picked. she is kind, patient and know what she is doing. I am pleased and will definitely recommend her any time. Thank you Natalie for being so patient and listening to me. Sheryl Pyle

All very kind and professional. Treated us with respect and not a number. I would recommend this…read morecompany to anyone who was in need of eye care. They are very knowledgeable and thorough.

They have the beautiful new office now. I have always seen Dr. McMullen but was able to get in…read morew/Dr. McKim a lot quicker this time. I love them both. They aren't rushed at all and take time to explain things. Also, loved everyone in the office. Anna is amazing at her job. The office manager was very helpful, too. I highly recommend them.

I came here five minutes early for my appointment and I was promptly seen. Everyone was super…read morefriendly and honestly for an office filled with women they were all super inviting. The vibes here are a 10/10 will never go back to LensCrafters again Honesty, I was super impressed with their up-to-date technology. I mean, I even got to see a photo of the inside of my eye and my optical nerve. How cool? As far as the eye doctor I believe this was my best experience at one. They had no issues giving me my prescription so I could buy glasses online as anyone will find that way is much more affordable. They do skin care services, which I was a little shocked by when I first heard of it, but I was pretty impressed with their procedures. I'm a big skincare girly so I really love when doctor's offices like this offer professional services.

Great experience at Eye Care Center of Colorado Springs, and with Dr. Mike Gitchel, and I would…read morerecommend them to anyone looking for high quality optometry in Colorado Springs. I was very pleased with the eye exam and the overall process. In addition to being an extremely knowledgeable practitioner, Dr. Gitchel is a very patient and thoughtful optometrist. His exam was very thorough and informative, and he was very patient and thorough in answering all of my questions. I could not be happier with my experience with Dr. Gitchel and Eye Care Center of Colorado Springs, and would recommend them to anyone needing and wanting a great optometrist in Colorado Springs.

22 Jun 26 visited this store and picked out a frame for my new prescription I got after having my…read moreeyes checked. They have such a large selection of frames that I took my time picking a frame that I really liked. Got excellent service at this eye frame place.

great service. They went the extra mile or two or three. Replaced a broken frame for me even…read morethough it was just out of warranty. Thank you.

My family has been going to Icare for over 10 years. Very good team. NEVER A HARD SELL!! Whenever…read morewe change insurance, the first thing we check is to make sure the Icare team is still within the plan. I looked at doing LASIK a few years ago and I went in to get Dr. Wells to check out my eyes, go over the information and her advice . She took the time to discuss all the pros and cons. I decided to do the LASIK with her support. If you think about it, it would've made more business sense for her to say no to LASIK so I would keep buying glasses for their bottom line. Her concern was on my health not their profit. They have a good selection of frames and the sales associates are very kind providing their feedback on how they look and the pros and cons of each type. Very nice to my kids and patient! Again focused on the customer and not putting a customer in the most expensive frames.

Fantastic service! I had the nose pad from my Oakley eyeglasses tear off and needed to get them/it…read morereplaced. I was traveling to CO so did not know where to go as they are mounted differently than many glasses. We arrived and a young lady offered her assistance. She examined they and advised they did not have the Oakley silicone pads but she could offer others that would work well till I got new ones from Oakley. I agreed and she proceeded to replace both pads good fit and then cleaned my glasses and handed them to me and said you're all set I ask how much and she said it was free. No charge? She said just where a smile today. Being from out of town she knew I would not be back for return purchases but did it all the same. Great job! If I do need something on a return visit that they supply, I will go back in an instant.

I'm incredibly frustrated with my experience here. I misplaced my glasses and needed a quick…read moreturnaround before a trip this Thursday, so I called around to different places around the city but this was the only location that had a same-day appointment available with the likelihood of getting glasses before I left for my trip. From the very beginning, no one mentioned that the doctor was actually a telehealth doctor. Had they been upfront about that, I would have just kept my appointment for tomorrow with a competitor to see an in-person doctor. To make matters worse, the wait times and tech issues were awful. I arrived at 2:15 PM for my appointment but wasn't taken back for prescreening until well after 2:30 PM. I then sat in the exam room for over an hour. Different staff members kept popping in and out to check the computer due to unexplained tech issues. I didn't actually see the virtual doctor, Dr. Rachel Hammoudeh, until 3:59 PM, and the appointment was rushed through, finishing by 4:05 PM. The actual exam was a mess. There was a terrible lag during the "1 or 2" comparison part, which made it incredibly difficult to confirm what I was looking at. I literally had to advocate for myself just to make sure we were confirming what I was actually seeing. On top of that, Dr. Hammoudeh couldn't have been less personable had she tried. The only reason this isn't a 0-star review is the in-store staff. A huge shout-out to Yari, Eric (a manager from a different location who was helping out), and the two girls running the pre-testing. All of them were super kind, and it was incredibly clear that they felt badly about the situation but their hands were tied by corporate's system and tech issues. They deserve recognition, but the overall lack of transparency and the subpar virtual exam mean I will definitely not be back.

Came in for a contact lens exam for my son. We were almost out luck due to the holiday weekend…read more Tina ran to our car to tell us an appointment opened up. Staff is very sweet Very professional and friendly. This location is now in my loop

Update November 2023:…read more This site continues to be so nice when you come in to get your glasses adjusted! Great customer service!