By far the absolute best experience I have ever had dealing with glasses. Amanda the manager there was extremely helpful and definitely knows her stuff.. She was polite and made me feel right at home..I would recommend anyone to go there and see for themselves.. I would also rate it a 100 stars if I could.. Def the best customer service experience I have ever had... read more

Cindy in the dr office was an absolute pleasure and a great example pf what customer service should look like. Very friendly and helpful. The other lady working the desk was pretty rude and dismissive. The dr was also very nice and patient. I would come here again. read more

I have been coming here for a couple years, but today was the best experience I have ever had. The lady that helped me order my glasses and contacts, Miranda, was absolutely amazing. She was so very helpful and very informative and made my experience so easy. She even helped look up my daughter's information. read more

I was looking for an updated Rx, they were quick & efficient. Unfortunately they didn't make replacement lenses for my frameless glasses, but were very kind in helping me understand the in's& outs for replacement. I'll be going back there for sure! read more

They temp check you in and think they limit the number of people. Everyone wears masks. And they clean and sanitize behind you. Staff in Dr Barton's optometrist are good and friendly, in the eyeglass store they are a little bit slower. I ended up being in there just over 2.5 hours total. It was a bit painful, especially when after picking out my frames and extras and getting the price, I find they hadn't taken into account my insurance payment. So we had to start over again. Nearly cost me and additional $240 + tax. Now wondering if the front staff work on commission. Check check check again your prices. read more

I made an appointment at Eyeglass World at West town Mall via website. After I filled out all my information it said that there was an error scheduling my appointment and I needed to call. So, I called them. I spoke to a very nice lady who confirmed all my insurance information my appointment time, my location and assured me that my appointment was in the system and I was good to go. When I showed up for my appointment, they said I didn't have an appointment. They have new software so someone probably made an error. I explained that I was already in an emergency situation having lost my glasses and my extra contacts when traveling. You would think since they should be able to see that I buy a years worth of contact every year up front and I told them I need glasses that I plan to spend $ with them. They didn't seem to care and said they have an appointment in four days. No effort to even contact me if they had a cancellation. Since this was their error it seems like terrible customer service and I already found a new provider. read more

Decisions about glass frames can be difficult. I sort of knew what I wanted, but was not thrilled with my own choices. Knowledgeable guy doing sales helped me to pick out two frames that have garnered lots of compliments read more

I stopped here on a whim just to check out their glasses selection. I ended up walking out of the store with two pairs thanks to a buy one get one 1/2 off sale. The customer service at this Eyeglass World is top notch. Anyone who wears glasses will tell you that picking out new frames is not a simple process, it can take some time. The staff here helps you to find the right frame for your face and never try to hurry you along or pressure you into buying the more expensive frames. Since buying my frames I have stopped in twice to get re-adjustments and tightening. This is always done without a cost and with a friendly smile. I would recommend this Eyeglass World location to anyone in need of new frames. I know where I will be going when it's time for my next pair. read more

My husband and I went in a week ago. Timothy was our sales representative. He was excellent and very helpful throughout the process. Our total bill was $1,400. I called to see if perhaps the glasses were ready for pickup. A woman answered the phone and was extremely rude to me. I will call back and ask for Timothy specifically. Bad customer service from the receptionist. read more

After Stanton optical wasted my entire morning Eye Glass world came through and took care of me as a walk in. Friendly staff and great customer service. read more

I have been going to Eyeglass World for several years. The service is always great, and I have never had any problem with the lenses or frames. The staff is more polite and efficient than many of the fancier outlets. They take my insurance. The prices are reasonable. The transaction is painless, and they contact me when my glasses are ready, often well within the timeframe they gave at purchase. The only slight negative is that there is not a lot of variety in designer frames, but they do have a wall of designer frames. This lack of availability of designer frames is to be expected in a moderately-priced establishment like Eyeglass World. I highly recommend Eyeglass World. read more

Broke my glasses that I originally bought here and ordered new ones online. Brought them in and asked if they could refit them to my face, as my ears are crooked. The guy bent the metal pieces on the sides until they fit. I hadn't seen that done and thought they would break but when they didn't I assumed it was okay. I ended up ordering another pair online in case as a backup. When I went to bend them like he had, they snapped instantly. I've since learned glasses should NEVER be bent this way. I am pissed and out money on those glasses now. Should've listened to my instincts. Now I'm worried about my other pair breaking after being bent in this manner. read more

Very nice staff all around! I've been here before for eye glasses. We went to another place last year and came back this year. I walk in for glasses repair and never have to wait. Mark is so funny and gives tips on glasses care while he is fixing mine. My husband was taken care of promptly while picking out frames and choosing lenses. Everything was explained and options given. The staff in Dr. Barton's office are friendly and helpful. They were quite busy when we went, but did everything to get us in as close to our appointments as possible. Dr. Tona Neal is in on Mondays and was very informative during my appointment. She didn't sell me on buying new glasses since my prescription didn't change but allowed me to get them if I wanted to. The receptionist cleared our insurance quickly before our appointment and there was no hassle at all. Everything from start to finish was great. We will definitely go back for our Vision needs. read more

Wonderful service. I stopped by here this weekend after seeing a ton of cars at the mall. Not wanting to deal with the mall traffic, I thought I should give Eyeglass world a shot since I had my ocular exam at the adjoining optometrist practice a few weeks ago. This place has okay options for frames. You would probably get what you need. What sets them apart is their superior customer service. Kudos to Doug and Mark who helped my dad and I this weekend. It was pretty busy but they were very nice and efficient. Definitely give them a shot for your ocular needs. read more

I love Eyeglass World & Dr. Barton! The staff is great and very helpful! Dr. Barton is very nice & great at answering questions/concerns! I got 2 pairs of glasses including lenses for $78!! My eye exams for both glasses & contacts was only $89! Plus, they are open 7 days a week! Prefect for someone like me who works & and goes to school all week! read more

Eyeglass World - Across from west town mall! - Optometrists Near Me - Knoxville, Tennessee

My first time using them since moving to Knoxville. I had broken my nose piece. The young girl at customer desk was spectacular. Fixed me up and I was out quickly. She was very friendly. Great customer service. read more

Don't go in there expecting to pay the ridiculously low advertised price, because of course, you'll want lenses in those frames and that costs extra. lol We waited 1 hour in the waiting room until we were seen by the doctor, who was very pleasant. Bring something to keep yourself busy if you don't want to watch tv. When you go get your glasses ask for DOUG. He is VERY nice, very professional. He made the painful task of paying not feel so bad. lol All in all it was an ok experience and I would recommend this place. read more

All Staff were helpful and friendly, especially Chris. He took the time to explain details well and helped when a major issue with my new glasses arose. This is a first time visit for me but definitely won't be the last. read more

I took my prescription in and purchased 1 pair of Classic Enhanced Poly lense with Oscar frames for $439.95 plus a one-year protection plan for $25. The second pair of frames and enhanced poly polarized were $519 plus $15 protection plan. Total bill was $999.90 with a discount for the lesser of the two pair -$439.95. The final bill was $559.95. I've been wearing these since March of 2019. No problems to report. Customer service, Timothy, was excellent and IMHO rates the five stars I've provided in this review. read more

EXTREMELY poor customer service by both salesperson and store manager. If you would like to be treated with professionalism, respect or merely common courtesy, I strongly suggest you go somewhere else. They do NOT honor their "Same Day Service" proclamation, and they try persistently, and ad nauseum, to shove add-ons to your purchase. I had such a bad experience that I took my eyeglass prescription and business somewhere else. read more

I have bought from here at least three different times and have been very pleased but yesterday when my nine month old frames broke while taking them off(one handedly) I went to get them fixed the staff was pleasant enough but told me my only option was to pay full price for identical frames. That there was no warranty on their products at all. I was able to go to their local competitor, get two pairs done in about an hour ( with one year warranty) for seven dollars less than what they offered as my only option on a nine month old item. VERY DISAPPOINTED! I WILL NOT BE BACK. read more

Horrible experience! Frames and lenses bought in March! Suppose to be scratch resistant lenses and they will tell you they are...but they most certainly are NOT. No warranty nothing....and the sales person never mentioned the $25 protection plan...oh and they don't cover scratches on their "scratch resistant" lenses!! Do not buy from here go elsewhere the frames are also super cheaply made for the price you end up paying at this crappy place!!!! BUYER BEWARE! read more

Two parts to my visit: 1. Eye exam - The receptionist was very friendly. The woman who did the first part of my eye exam (pictures, some of the distance stuff, stc.) was also very friendly. Both made me feel welcome and explained things to me (insurance coverage, parts of the initial exam process, etc.). The doctor - not so much. She was pretty rude and made me feel like I was an inconvenience. Her initial explanation of what I needed my glasses for was vague and confusing. When I asked for clarification she repeated herself verbatim (speaking to me as if I'm an ignorant toddler) and didn't explain why/when I need to have my glasses. 2. Picking out my glasses - Sonja was extremely friendly and professional. She made sure to explain exactly what my insurance would be covering so that I would know exactly what I would be responsible for paying - before even choosing my frames! I didn't get the impression that she was there to try to get me to spend more money - she genuinely wanted to make sure I had the perfect pair of glasses. She made me feel very welcome and went above and beyond with assisting me with picking out my frames. I felt more like I was chatting with a friend than conducting business. She let me know that my glasses would be ready in less than two hours. I left for lunch and ran a couple of quick errands. When I got back, Sonja greeted me with a warm smile and eagerly assisted me with adjusting my glasses to make sure they fit comfortably. She made sure I had everything I needed before leaving. She was absolutely fantastic and turned a day that started with a somewhat disappointing eye exam into a fun and relaxing trip to buy new glasses. read more

I've been going to the Knoxville store for oh, lil over 3 years. I live in Mascot area and it's a lil far to go to that store with all that busy traffic!!! The ONLY thing that keeps me going there IS INDEED the excellent staff and awesome customer service!! This year it was Tim I dealt with and like another reviewer, Tim was so awesome, he does spend time with you and actually DOES HELP YOU pick out the right (second pair for me) pair of eyeglass world glasses for (my) your face!!! Thank goodness because I HATE wearing glasses and don't think anything looks good on me!!! I brought in some premium frames of my mothers who passed some years ago and he even picked the right pair for my face, the right everything I needed on these glasses/frames for my face as we used these frames for my day driver glasses (I'm a driver by trade). Just kudos to this store !!! THEY ARE ALL ALWAYS SO FRIENDLY AND HELPFUL and I told them that this is one of the main reasons I go to this store out of my way!!! I did go to this store in the middle of the week and had NO PROBLEM getting in and out with the eye exam!! Took a bit with the glasses part because as I said I got individual attention and sincere help from Tim !!! I hope they continue hiring excellent helpful and friendly staff !!! read more

Awful customer service. Would give zero stars if that was an option. They refused to read my existing lenses, made me go back with the prescription (1.5 hour drive each way), then refused to take my prescription. A joke. read more

Purchased Two pair of Vera Bradley frames. My sunglasses are good ,matching pattern case ,as is expected. Regular glasses good but no matching case,truly disappointed by this,had I known they didn't have a matching case I would have chosen a different pattern. I also waited a week ,same day service ..not so much. Update March 3rd they called to tell me they ordered the case for me and it's in.. read more

Got my glasses here and they were perfect! The service was fantastic! Everyone was very friendly and helpful. It was a great experience all around. Will definitely be getting my glasses here from now on!! read more

The eye doctor was great. When I tried to purchase new glasses, they said buy one, get one pair free, does not apply if you are using vision insurance, Then they tried to charge me a extra 33.00 because the frame did not go around the whole lens. They said my vision insurance did not cover that. So I went to a different eye glasses store, I purchased the same frames and there was no extra charge. read more

brought my old frames in just to have new lenses... no frames and bogo free offer, I still had to pay over $400.... this place seems economical but its a rip off. Have been going here for years but now I'm done. An employee even instructed me on how to be dishonest with the insurance I bought on the lenses.. this place has gone to the dogs. Sad. read more

Walmart wanted $120 to put new lenses in Old frames, would take 4-5 days. Came here and Tim helped me pick out two frames for $99, no pressure, did not try to upsell me, did not try to add on to the lens price, and they were done in two hours. Very pleased. Thanks Tim. read more

First of all, let me say I give the management team at Eyeglass World 6 stars. Second, as I stated in my original post, in response to the person's review below mine: If your prescription is beyond a certain strength, you cannot use "basic" lenses. I've had particularly bad vision for years and have never been able to take advantage of "same day service," because I've always had to have hi-index or polycarbonate lenses. Now for my updated review. My original review detailed the extremely frustrating experience that I had at Eyeglass World. My glasses had to be reordered twice. In short, one of the opticians, Mark, may as well have told me that I'm a crazy person who doesn't know what they're talking about when I told him I couldn't see out of my first and second (that is, the reordered) pairs of eyeglasses. He gave a number of excuses to explain away the vision problems I was having with my new glasses, arguing with me and telling me that he has the same conversations with 90% of the people he talks to (smiling away the whole time). In addition to that, he ruined the lenses in the second pair by using the "hot beads" to adjust the frames. The beads are so hot, that they leave divets, or dimples, in hi-index lenses. The general manager, Lee, realized this right away (more on my experience with him below) and explained where the divets had come from. I'm not sure if Mark was aware of this, but it seems like something he should have known, having been through two years of schooling. I will never deal with Mark again. Period. I worked with another optician, John, to try and correct the first pair of glasses. He made some notes and discovered some imperfections on the lenses that we both thought would correct the problems I was having. As it turned out, my second pair was improved, but I was still having some major color aberrations and the clarity was inconsistent throughout the lens. A female manager came to my rescue when I was there picking up (and reordering) my first pair of glasses. Unfortunately, I didn't get her name, but she helped me with the initial order and came to my side during my first go-round with Mark. She had great instincts that came out to be correct in the end. When I went back to have the second pair reordered, I called ahead the day before and spoke with a female manager who was very courteous and apologetic. She didn't make any excuses or question me at all, and asked me to speak with Lee, the general manager, when I came the next day. I cannot sing the praises of Lee loud enough! HE. MADE. IT. RIGHT. First of all, this guy knows his stuff. He's the one that told me the divets in my lenses were from the hot beads when Mark adjusted my second pair. He also took the time to examine all the different variables that come into play. He custom-ordered and personally managed this third pair. He ordered a different lens material (aspheric polycarbonate, like my old pair) and had the lab raise the optical center to top of the lens, to be in line with my eyes. This counters some of the problems that come when you're looking through the curve of the lens, like color aberrations. He surprised me during my reorder visit by saying he wanted to compensate me by taking care of my OOP expense for my contacts. He spoke with the lab directly, he personally inspected the lenses when they came in and he gave me his schedule because he wanted me to deal with him. When I came back today to pick them up, I could see! While there are very, very slight color aberrations at the bottom of the lenses, I understand this can't be helped due to the size of the lens and prescription, and this isn't a part of the lens I would normally use, and when I do, the aberration is very slight. He surprised me even further by compensating me more than I ever thought he would (and I really wasn't looking compensation to begin with, I just wanted to be able to see properly). My experience started out great, then went downhill sharply during my next few visits and dealings with Mark, then Lee saved the day. Will I go back to Eyeglass World? Absolutely. I have simply learned who to work with and who to avoid. read more

This place is aweful!! BEWARE!! The were all rude and disrespectful, including Dr. Puckett herself and her staff!! Was a waste of time & money! Not to mention they misdiagnosed both me & my husband!! read more

Dr.'s office was great, helpful. Did NOT get $78 glasses though ! This apparently applies only depending on your prescription. My insurance paid $130 for frames, but apparently that doesn't include any lenses with your frames so I had to pay $180 per eye for lenses to be put into the frames and since I required a separate set for computer work due to bifocals That was entirely on me. In the end I had to pay $480 on TOP of my insurance for two pair each with the frames midrange at the $140 level. The only extra was a transitions coating AND they had to be "ordered" because of that so a week later I still have no glasses. Costs and time to obtain eyeware seems grossly misrepresented. The staff was great however no complaints about them. read more

I will NEVER buy another pair of glasses from any retail establishment after buying them on-line for the first time today. I saved about 300 bucks doing it this way over the price quoted to me for the same frames and lenses. I thought these folks could be trusted, and I do still trust the optometrist, Dr. Barton, who conducted my exam, but not the sales staff. Just about like everything else in corporate America, they're only about ringing up maximum sales and having you buy what you don't really need. LensCrafters, Pearl Vision, etc, are all the same. Buying on-line made me realize how misinformed and how misplaced my trust was, but of course, I had insurance, so who cares right if they're only ripping off insurance right? Live and learn. Oh yeah, their pricing is a bit deceptive, no one is getting out of there for the advertised prices. Found a LOT of negative reviews on-line too about inferior merchandise and shady business practices. read more

Eye exam and staff were excellent. Sales, a different story. After 10-15 wait, Chris came to take my order. Reused my frames(2pr), told exactly what I wanted, grey tint, transition, no-line bifocals. They wrote up more expensive lenses, which I had corrected. Left one pair and was told 3-4 days. Eight days later was called. went to pick up and the order was wrong. The frame I left had wrong lenses, had to return to be replaced, this time 8-10 days. Second pair lenses too large, need to cut down. Enough was enough. Asked for refund. This is 2nd and last time I shop this place. Both times walked out with refund due to their errors. Advice at this point, not a people business, find another vendor read more

My review is of the Optometry office side of Eyeglass World. I went last week for a contact fitting (had an initial eyeglass eval done previously) and sat for over an hour, despite having an appt time, while they took a walk-in ahead of me. No apologies were made and no respect for my being there (early) and still waiting an additional hour to be seen. I received a brief encounter with the Optometrist, Dr. Barton, who gave me a pair of contacts to try and that's it--no further evaluation. I had 30 days to make any changes, if needed, so I called today to see if there is another pair I could try out as the clarity needs to be slightly sharper and the receptionist, Chris, tells me I would require another appt rather than his just speaking with the Optometrist and seeing if I could pick up another trial or make accommodations. Apparently their time is valuable but mine is not. Very patronizing tone and very unwilling to talk with the actual professional within the office. I, myself, am a doctor and I would never treat patients like this, period. Waste of my time. I will go (and pay) another provider for better service. read more

I have used this place twice and both times have spent more than 300 dollars instead of 78 because of all the add ones that the sales person insists that you need if you want a good pair of glasses. They do have nice looking frames but, then they add extra for the lenses which are substandard and are scratched easily, thus the sales person insisting that you need to pay extra for scratch proof lenses, and eyeglass insurance. Of course the lenses that come with the 78 dollar glasses really don't work we'll with your glass prescription. They have never had any of my glasses made the same day, it's more like 10 days, whereas Dr Bizers always gets mine completed that day. The only reason I have used eyeglass world twice is because they accept care credit card. I will be going back to dr Bizers because what they promote is what they do. The people at eyeglass world promise but, don't deliver. The only thing that they do better than Bizers is they have more choice if frames but after their finagling it doesn't save you anything at all, oh yeah and I never get an eye exam at eyeglass world because they charge to much. read more