I had the most horrible experience at the East Stroudsburg, PA location where they ordered my…read morehusband's sunglasses wrong three times. The third time they said they can't do what we wanted because the blue mirrored finish color wasn't available even though they said they ordered it 3 times. They tried to tell me that the blue mirrored finish was a Nike signature color and not available. That didn't sound right, mostly because I am not an idiot but also because as a person trained in psychology, I could tell she was lying to me. So I contacted a different America's Best store and the manager there helped me. He confirmed my suspicions that the color we ordered was always available. He was so nice and helpful to order the right sunglasses. Today I went to pick up the corrected pair of glasses that did have that blue mirrored finish on them. So much for a Nike signature color! The entire staff at the second store was so apologetic for our horrible treatment at the East Stroudsburg location. I was so happy to finally get the right glasses the way we ordered them. Shame on East Stroudsburg for their horrible customer service and their lying manager!

So I had a few problems with the virtual doctors giving me the wrong prescription and that is why…read moreonly 4 stars but the ladies at this location where extremely helpful with getting my prescription right and my glasses ordered! I give the ladies working there so much credit bc the stuff they have to deal with is most often not even their fault but the fault of the doctors doing the prescription and the lab not creating the prescription correctly.

Had an eye care emergency. Handled it immediately and was very accommodating. Highly recommended…read more Would definitely go back there again.

I have been a patient of Dr. Holland for a few years, and usually find his care to be quite good…read more But recently he gave me a Rx for glasses that were totally wrong, I send away for my glasses and when I received the glasses I could see they were off. Fortunately I had an appointment the next week. When I showed him the glasses he said you didn't want glasses for up close, I said no I wanted glasses to wear everyday. I wear progressive lenses so I can see distance, computer and reading. I tried the glasses on and could not see. He didn't even apologize! So now I have to get a credit and reorder my glasses. Very aggravating.

The ladies at the front are very friendly and helpful but unfortunately the Dr. is not…read more I have gone to see him and some of my older children have as well. I don't know if he's trying to show off or just wants to be done with the appointment but he speeds through the appointment. Like faster than any eye doctor I've been to. My older child had to go back because the prescription was wrong. And even with the second prescription she doesn't feel like it's correct.

I made an appointment for 4pm and received a call asking if I could come in 4 hours earlier because…read morethe Dr wanted to leave early the day of my appointment. This looks really bad especially since I'm a new patient for their office. I will not be going here and will go back to my prior Dr.

The personal are very capable of doing their jobs. Customers seem satisfied with their service. My…read moreonly complaint is their prices appear to be higher than the competition.

My mom has been going here for years, unfortunately. She recently told me that every time she had…read moreto update her prescription, they told her she could not just replace the lenses in the frames she had and that she had to buy all new frames every time because "it doesn't work that way" I told her that shouldn't be the case, and sure enough this last time after she updated her prescription and was told the same thing, she went elsewhere and had the lenses replaced in her old frames without any issue. My mom is extremely low income and is struggling to take care of her husband who has Alzheimers while making ends meet, so getting ripped off like this has an immense impact on her life. Extremely unethical business practices.

I'm writing a review because this isn't the first time I've contacted this eye clinic and left…read moremessages without getting a callback. I don't understand why they have a 4.8 rating on their website; it seems inaccurate. It's very frustrating that no one answers, not even for other appointments. I can't be the only person experiencing this every year.

I recently got catarac surgery, every aspect of the process was flawless. Dr. Carter is awesome and…read morethe staff is kind and efficient. After years, I am able to drive at night again. Thank you Dr. Carter and Pocono Eye Associates.