Despite a great experience in 2025, they now refuse to bill our insurance company in 2026, which…read moreprovides a $0 cost eye exam in or out of network. Disappointing. Gone done from 5 stars to 1. Other out of network providers recognize our insurance as wonderful with great follow-up and immediate payment.

I'm really happy I stopped by here yesterday! I have a pair of eyeglasses that needed the lenses…read morechanged with a new prescription. I'd never visited this establishment before. It's a very nice place, a great variety of glasses to choose from, and the customer service was outstanding. Kenneth worked with me to assure that the glasses would work best for me. And to my surprise, they do the work there at their office rather than sending them off! I'll have my glasses back quicker than I expected. And the price was quite reasonable. Very happy with Jackson Davenport and I highly recommend!

I have been a patient of Monarch Eye Care for many years due to the outstanding care I receive…read more Devon at the front desk is always polite and helpful. Riley is extremely patient when doing my pretest. Devon is able to make sure my eyewear fits perfectly. Dr. Monarch continues to give the best eye exams resulting in keeping my eyes healthy and my vision in optimal. I absolutely love my new glasses and sunglasses and found my new contact lenses to be extremely comfortable. I would recommend Monarch Eye Care to everyone who cares about their eye health and quality vision.

My husband and I went to Monarch Eyesore for eye exams on 3/23/26 which were covered by our Davis…read morevision insurance we were offered either dilation or a retina scan for $39 which we both took. I am trying to get results and they want us to come in for a medical visit and will bill our medical insurance to get results of retina scan. I asked them to email or I Will pick up results tell me when it's ready. They can do a screenshot of the image they took as well as a summary of results. I get a call today saying it will be $25 plus $5 each eye for them to email results or if I pick up will still be $35 per person to pull the files. Is this legal? We have had retina scans previously by other eyecare drs in Summerville and have gotten results the same day wihile we were there at no extra cost. I called state LLR licensing, there is no record for Monarch eyecare or Diane monarch?? Other than them billing our medical insurance for result of this exam which just on principal I don't see necessary (just a way to get another payment for what was already paid) the only other way to get result is for us to pay them to retrieve the records. I have spoken to Davis vision and the other eye dr who's filled the prescription for the glasses and this is not the way it's done. Two insurances getting billed for our exams. I will be contacting the Better Business Bureau to look into this. I would avoid this office in the future.

Today had a 6 month follow up appt with Sean Patrick. He's awesome but I will never come back, I…read moreadvised him that I would need my prescription including pupillary distance as I would be getting my glasses online. He stated the ladies out front should be able to help. The lady assisting me out front pushed their online portal which I had no interest in, and when reviewing my prescription it did not show a pupillary distance. I asked and she advised that if you do not purchase glasses from them they no longer provide it. While I believe this should be illegal as it is in other states South Carolina does not require it for a prescription even though it is needed to obtain an accurate prescription. Plus if you use a card they charge a fee, this place tries to nickel and dime you.

This place, by far the rudest and most disrespectful ophthalmologist practice I've ever been to. I…read morewent in for a simple eye exam, I wear contacts mostly, but was thinking of getting new glasses as well. But Their glasses and contacts are marked up by at least 40%.. Charged me for an eye test that never happened. When I called them on it, it was clear who ran that office, and it's not the Dr. Don't go here! I never leave reviews, but these folks take the cake for being unprofessional, overcharging and liars.I just don't want anyone else to go through the same experience that I did. With my insurance they charged me almost $200 for a simple eye exam. Usually I pay just a $40 co-pay. 0-stars!!!

Would not recommend. Price gouging and talk of amazing warranty's that have no merit when needed…read more Make sure you get what they tell you in writing -- big mistake I made.

I've gone to them since 2018. Even wrote a 5 star review in 2022. Over the past 2 years the quality…read moreof service has gone down each year. This year is the final year. They used to greet you and get your thought the process in a friendly many, now they barely look at you, don't appear to have any historical records, and just speed through to get you out. Literally, the front desk person never looked at me while checking me in or out. Plus, the computer is angled so I could see her communication with another patient and that person's info. They're not properly stocked to do full contact exams (3rd year in a row). Now, they only have one contact specialist that has a very limited schedule at a location that is not central to Summerville at all unless you're in Carnes or Cane Bay. Again, 5 stars from 2018-2022, and it just continues to go down each year since. The cost of the service for the boutique experience used to make sense, but now there are too many options in Summerville.

The customer service was great which is why I am giving a three star review. I sat down in the…read morelobby and was shortly called after my appointment time. The doctor was highly informative and friendly. The prices posted online are very misleading, Expecially if you have insurance. I went in because I saw a promotion for an eye exam, and a pair of glasses for $179. I did not qualify for this because I had insurance, so I ended up spending $120 on the exam alone, plus another $150 for the glasses. It doesn't make sense to come here with insurance, they will charge you double their advertised rates. Probably will not return to any americas best.

Everyone was very friendly and helpful! My fiancé and I enjoyed our experience at this location.read more

I've been going here for eye exams and glasses for over five years. This place is always awesome in…read moreevery aspect. I just took a broken pair of frames in, not expecting too much but within ten minutes Jen had my new frames with my prescription lenses all set to go!!! Even discounted the new frames for me! I can't say enough good things about this store.

Visited the Nexton office of Optical Impressions for an eye exam yesterday. I had a good experience…read morewith the actual exam. Picked out frames and was planning to to return at a later date to order those--- (nice red frame that I really liked). I noticed that the PD measurement was not on my prescription and asked for it to be added before I left. I was told no, I could not get this information. This has been on every prescription that I have ever picked up from optical impressions over the years, I shared this fact and their response implied that I was a liar. I use this measurement to order my extra sunglasses online. I was told this is NOT part of the prescription and it would not be provided to me. After I was insistent I was then told I could get it if I paid $30! I was also told if they provided this information to me it causes them to lose money..... I've had good experiences with optical impressions before (and have been a repeat customer) but all that was erased yesterday. My husband had eye exams & bought glasses from them in the past also. We will no longer do business with them .

I scheduled an appointment online for a week away. ONE HOUR before the appointment I got a text…read moresaying a MANDATORY Optomap scan was required, with a charge of $39.00 Seriously?? Is that any way to run a business? I have UHC Medicare and my eye exam is supposed to be FREE. I will be reporting you clowns to UHC and you can bet that will be the end of that relationship. Freaking crooks!

Insist on adding extra retina scan charge. Tried to decline and was told it's part of there…read morestandard care. Would it do standard eye exam. Just another way a money grab. Explained i see a retina specialist already a d isn't even something they treat. Very rude optometrist

My oldest has gotten into thrifting so I stopped in here to check it out while waiting for a nearby…read morefood order to be ready. I like that there's no funky smell like some thrift stores. They have a good set-up- there's lots of stuff but it's well organized. We found a Blokus To Go two player game for only $2 which was exciting because we had received the XL version for Christmas and are obsessed with it. They had some large pieces of art work for $20 or less which I thought was a really good deal. Tons of clothes, glass ware, plates, etc. I would say the only thing they are lacking is a decent book section. If you're looking for books, the best section I've seen is at the Goodwill on Ashley Phosphate. I will be back for sure since I'm always near this shopping center.

Dr. Fullen is the best! He has been caring for my vision for over 6 years now. Always…read moreknowledgeable, respectful, and professional.

Dr. Fullen is super knowledgeable, always professional, and provides a comfortable experience in…read morewhat can be an anxious environment!! I personally don't ever like going to doctors/dentists/optometrists HOWEVER he is the best!! Year after year I come to him and have never been disappointed. Office staff is always friendly and knowledgeable as well! Ive been coming here since 2019 and relocated to Goose Creek since then and make the drive because I refuse to switch even though Rivers location is closer to me! They have a wide selection of glasses as well! 10/10 would 100% always recommend Dr. Fullen!