$200+ appointment to not even change my prescription. Are you absolutely kidding me??? I'm actually…read moreso pissed at these retards they wanna hire here. I tell them i can no longer read at a certain distance, they could care less. Told them i needed new glasses prescription because they now give me a headache and clearly aren't strong enough. Nothing, absolutely nothing. The fat miserable ladies at the front desk are horrid. So nasty and rude. This place is such a mess and disappointment. What a genuine waste of time it is to go here. Definitely suggest finding a new eye doctor. Fuck this place and there attitude consumed employees

The staff are great! Optical help for the glasses are knowledgeable they take time to explain what…read morethe options are for the glasses you need.

DON'T GO THERE. I went for a routine annual eye exam and they ran this visit through my med plan…read morevs. vision plan and claimed it was a medical exam with a diagnosis of dry eye, age related deterioration, and the start of cataracts. This is a scam. I called to see why they didnt run this through my vision plan and she stated 'It's was a medical exam with a diagnosis'. Save yourself money and time and don't give them a cent of your money. Don't go!!! I was in the chair no more than 10 minutes and out the door. They did nothing different than any other eye doctor has done. BILLING SCAM!

They charged me $403 for the glasses and $446 for the eye exam for a total of $846 for one visit…read more They didn't warn me in advance what these amounts would be. I was unpleasantly surprised. You can do better elsewhere.

This is a very sad situation indeed! Dr. Hogan is an excellent eye surgeon but somehow has…read moresurrounded himself with a rude, inept, and sloppy administrative staff. After mentioning my concerns to Dr. Hogan about the staff's failure to return calls in a timely manner and failure to notify me of the time of scheduled surgery, he supposedly spoke to his office manager. At my next visit, his staff retaliated and was exceptionally rude to me and suggested that I was the one with an "attitude problem." Anyone seeking serious eye care should avoid this practice at all costs unless you are looking for the same problems I am reporting here. A review of other comments below reveal that I am not Dr. Hogan's only patient with an "attitude problem."

Tried 4 calls in 3 wks To get appt with dr hogan no one answered The phone or called backed the…read moreworst staff I ever experienced I don't know how the dr functions with this horrible group of employees

Unfortunately the doctor was rude , impatient, and my prescription was fuzzy on my left eye. I went…read moreback a year later , and he said you're good you don't need a new prescription. I explained my left eye sees blurry like there's a mirror image of what I'm seeing...been seeing like this for year. He never got my prescription correct. He might be sweet to youth, but as an adult wearing glasses my whole life since I was 10, he was rude to the extreme. I couldn't go back. He made me feel so bad about my eyes saying that they were ruined and nothing can be done. Ugh. Tonya is the only reason why I stayed w OptiMystic. She is so incredibly knowledgeable. But alas I have to find a new doc.

I made an appt because they told me they had a real eye physician who could help me with a…read morechalazion on my eye which needed to be drained. When I got there the doctor didn't even examine just wrote me prescription that he knew would not help problem, and told me to come back in a month. I read up on what was going with me a found another doctor who couldn't understand why it wasn't drained because it was never going to go away on its own and may get worse. I think I was just an insurance payment.. sad!

I have had an awful experience here, from no optical details on receipts, being charged for a…read moreco-pay I didn't owe, and miscellaneous charges not specified. Steer clear.

From the owner: Ophthamology clinic in westerlyread more

Dr Parker is a brilliant ophthalmologist. He deserves 10 stars! He saved my eye after another…read moredoctor butchered it during cataract surgery. He saw me on the Sunday after my surgery because I lost my vision in that eye. He is still treating it for uveitis 3 years later! If I call with a problem they tell me to come to the office now! He's a very skilled surgeon and diagnostician. So sad he will be retiring next year.

Not good. I requested my contact prescription on a Tuesday. They couldn't guarantee I would have it…read morethat day. I was picking it up. I advised them it was essential that I have it, plus they were closed on Wednesday. I picked up the prescription from Thames on Tuesday afternoon. Great, I thought. I looked at it, no signature and the prescription was in the "notes" section. Not even in the area where it should be written. I questioned why NO signature? The optometrist even said, "That should be fine with no signature". I went to my appointment elsewhere to purchase (at a much lower cost than Thames) my contacts. I was told that since NO signature, they could not fill my contact prescription!! I then went in on Thursday.. spoke with the receptionist. She said there was no way she could help, as my doctor was out of the office. Well, what does that have to do we me getting my prescription? Have the other physician sign off on it! We went round and round. Finally, she said she would have Dr Grills sign it. For me to give her my email address, she would email it to me from her home. Then, mail it to me. She said she would definitely do this for me. Friday morning .... nothing. No email. Called Thames Eye Group again. She said she emailed it to me. I never received it. She said she knows she emailed it to me. I told her that was unfortunate, but I needed my prescription today. Not yesterday or next week, today. She said that it couldn't be done. Dr Grills was leaving. I told her it takes 20 seconds!! It's MY prescription! I'm not looking for an exam!! This was RIDICULOUS!!! She swore the email went through to me and maybe i didn't see it, it what she was insinuating? I told her I had a lot of other things to do than to be calling and stopping in to my eye dr!! What in God's name?! We will see what happens this afternoon at 1:00 PM when she told me it would be ready for me to pick up. So... after all this, which could have been resolved the first go around on Tuesday, has led me to write up this review and they've lost not only me as a patient but two others that go there. Absurdity at it's finest! PS - Where I go to get my contacts (Costco), the optometrist there told me they get this ALL the time from Thames. That Thames doesn't understand why the don't sign the prescriptions... perhaps they don't wan their business going to places like Costco? Who knows... all I can think of.

aside ft the long waits, this doctor was furious when u came in with a list of questions &flung…read morethem across the room!! and he completely screwed up my cataract surgery!! don't go!!

If over an hour long wait is wait you require in a doctor, this is your place. The waiting room is…read moreconstantly full that it's almost comical. I am constantly making my appointments and not getting in until at least an hour after the scheduled time. When I decide to wait to show up, I get a phone call from their office telling me that I'm "late" for my appointment. I went here on a recommendation of someone, but there are doctors that are just as good in the area, that won't keep you waiting.

First this so called Dr..did surgery on my Mother. ..she has Dementia...he felt it was ok to put a…read moreextra stiches in her Eye and make one tight...made her wait 2 extra hours for her treatment. ..she had not eaten all day..after all this the next day we had a follow up and I asked why her Eye burned he said she had a scratch. .asking how this happened He said That He had done this to her...don't recommend him at all..