Picked up the ordered glasses today. Dr. SIMEONE was helpful in fixing it to fit me. Staff were…read morevery friendly and accommodating in I trying to get my next eye exam scheduled.

Very friendly and thorough. Dr. Simeone is the best. His…read morestaff is helpful and friendly and he has a good selection of frames to choose from.

Very nice staff! Great selection of Eyeglasses. Will definitely recommend them in the future.read more

Made an appointment and waited two months. Then, on the day of my confirmed appointment, no one was…read morethere to let me inside. I waited 10 mins in the rain, knocking on the door. Never again.

The receptionist was very helpful. They take Medicaid; Medicare and Eye med insurance…read more They did a full comprehensive test. The doctor took his time explaining everything to me. My sister was getting her exam done too and they were so patient with her. She has issues understanding instructions and English is her second language but they did a good job with her.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

A great experience. The office staff was amazingly helpful from the start setting up the appt…read more very friendly office staff. Dr. Palmer was very professional and informative, I never quite had the experience I had at his office elsewhere. Great work and super friendly.

I do not know where to begin. I just know the staff truly do care. They are willing to work with…read moreyou to make sure you get the care you may need. From the front desk, the medical staff, the doctors, and the billing department this agency is top notch. Thank you for everything you do.

The two doctors who have treated me here are very good. The office is quiet and clean and the…read morewaiting room is spacious. It always makes me nervous when I need an exam but I trust the doctors here, and the environment is very caring and professional.

Please do not go to this office. The Front Desk agressively requires you to provide your contact…read moreinformation. IT IS MANDATORY. The management team than requires us to contact you two to three times a month to invite you in. I would suggest not providing your contact information and run! Go to another eye care center. They require us to follow you until you sign in. They have created stalkers at this branch.

Please look at the reviews for Groton Eye Center, which Dr. Adrian runs. He may (or may not) be a…read moregreat optometrist, but his billing staff is a nightmare, when it comes to properly billing insurance companies and following through on a timely basis.

Brooke did a fantastic job informing, advising, and showing me all of the features and options for…read moreglasses I could purchase as well as the insurance and warranty. I got there a little after 5 and Brooke took her time explaining everything to me and even stayed till after they close around 6:20 when they close at 6. She said they could be flexible with where I can pick up the glasses since I live halfway between the Waterford and Coventry BJ's and she said I could get them repaired at either BJ's as well. She went above and beyond with her customer service!! It took a week and a day for the glasses to come in which I consider very quick. I am very excited to pick up my two new pairs of glasses in the next few days!!

I love going to BJS Optical in Waterford, CT. The staff is always so friendly and helpful and they…read morehave a great selection of frames to choose from.