The staff are great! Optical help for the glasses are knowledgeable they take time to explain what…read morethe options are for the glasses you need.

Receptionist was very rude and short with me. I was there to bring my autistic daughter for a check…read moreup. Her original appointment was a couple weeks ago, but she called needing to change it and she was rude then too. we usually see Dr abarr for my daughter. The front staff seem overwhelmed and disorganized. We came in and waited 45 minutes for our appointment. The eye appointment was pushed through so fast maybe 5 to 10 minutes long at most. We will look for a different eye doctor because this facility is going downhill fast

Eyes On Nigrelli is the first suite located in the Granite Plaza where the short lived Orange Leaf…read morewas. Very modern bright and clean office. Jared has the most up to date technology I've seen in a doctors office. He really takes the time to explain the readings and gives really good advice. I've convinced the rest of my family to come here. Jared, Maria, and Diane will make you feel like family here

although it was really slow to get into the are and start the eye exam the people where really nice…read moreand I think they did a good job. they had state of the art equipment and did the exam in a nice modern way as well as fast.

I needed to be seen for an eye injury. I had never been to this place and they could not have been…read morenicer. From letting me pick the most convenient appt time, to easy registration (they pre filled in the form as best they could from our phone conversation). EVERYONE was very friendly and professional in their manner. I was seen by both Dr. Rivera and his associate Dr. Rey. Both were terrific. I will definitely return for regular visits and care. PK -Charlestown RI

This is a very sad situation indeed! Dr. Hogan is an excellent eye surgeon but somehow has…read moresurrounded himself with a rude, inept, and sloppy administrative staff. After mentioning my concerns to Dr. Hogan about the staff's failure to return calls in a timely manner and failure to notify me of the time of scheduled surgery, he supposedly spoke to his office manager. At my next visit, his staff retaliated and was exceptionally rude to me and suggested that I was the one with an "attitude problem." Anyone seeking serious eye care should avoid this practice at all costs unless you are looking for the same problems I am reporting here. A review of other comments below reveal that I am not Dr. Hogan's only patient with an "attitude problem."

Unfortunately the doctor was rude , impatient, and my prescription was fuzzy on my left eye. I went…read moreback a year later , and he said you're good you don't need a new prescription. I explained my left eye sees blurry like there's a mirror image of what I'm seeing...been seeing like this for year. He never got my prescription correct. He might be sweet to youth, but as an adult wearing glasses my whole life since I was 10, he was rude to the extreme. I couldn't go back. He made me feel so bad about my eyes saying that they were ruined and nothing can be done. Ugh. Tonya is the only reason why I stayed w OptiMystic. She is so incredibly knowledgeable. But alas I have to find a new doc.

I made an appt because they told me they had a real eye physician who could help me with a…read morechalazion on my eye which needed to be drained. When I got there the doctor didn't even examine just wrote me prescription that he knew would not help problem, and told me to come back in a month. I read up on what was going with me a found another doctor who couldn't understand why it wasn't drained because it was never going to go away on its own and may get worse. I think I was just an insurance payment.. sad!

I have had an awful experience here, from no optical details on receipts, being charged for a…read moreco-pay I didn't owe, and miscellaneous charges not specified. Steer clear.

From the owner: Ophthamology clinic in westerlyread more

Dr Parker is a brilliant ophthalmologist. He deserves 10 stars! He saved my eye after another…read moredoctor butchered it during cataract surgery. He saw me on the Sunday after my surgery because I lost my vision in that eye. He is still treating it for uveitis 3 years later! If I call with a problem they tell me to come to the office now! He's a very skilled surgeon and diagnostician. So sad he will be retiring next year.

Not good. I requested my contact prescription on a Tuesday. They couldn't guarantee I would have it…read morethat day. I was picking it up. I advised them it was essential that I have it, plus they were closed on Wednesday. I picked up the prescription from Thames on Tuesday afternoon. Great, I thought. I looked at it, no signature and the prescription was in the "notes" section. Not even in the area where it should be written. I questioned why NO signature? The optometrist even said, "That should be fine with no signature". I went to my appointment elsewhere to purchase (at a much lower cost than Thames) my contacts. I was told that since NO signature, they could not fill my contact prescription!! I then went in on Thursday.. spoke with the receptionist. She said there was no way she could help, as my doctor was out of the office. Well, what does that have to do we me getting my prescription? Have the other physician sign off on it! We went round and round. Finally, she said she would have Dr Grills sign it. For me to give her my email address, she would email it to me from her home. Then, mail it to me. She said she would definitely do this for me. Friday morning .... nothing. No email. Called Thames Eye Group again. She said she emailed it to me. I never received it. She said she knows she emailed it to me. I told her that was unfortunate, but I needed my prescription today. Not yesterday or next week, today. She said that it couldn't be done. Dr Grills was leaving. I told her it takes 20 seconds!! It's MY prescription! I'm not looking for an exam!! This was RIDICULOUS!!! She swore the email went through to me and maybe i didn't see it, it what she was insinuating? I told her I had a lot of other things to do than to be calling and stopping in to my eye dr!! What in God's name?! We will see what happens this afternoon at 1:00 PM when she told me it would be ready for me to pick up. So... after all this, which could have been resolved the first go around on Tuesday, has led me to write up this review and they've lost not only me as a patient but two others that go there. Absurdity at it's finest! PS - Where I go to get my contacts (Costco), the optometrist there told me they get this ALL the time from Thames. That Thames doesn't understand why the don't sign the prescriptions... perhaps they don't wan their business going to places like Costco? Who knows... all I can think of.

aside ft the long waits, this doctor was furious when u came in with a list of questions &flung…read morethem across the room!! and he completely screwed up my cataract surgery!! don't go!!

If over an hour long wait is wait you require in a doctor, this is your place. The waiting room is…read moreconstantly full that it's almost comical. I am constantly making my appointments and not getting in until at least an hour after the scheduled time. When I decide to wait to show up, I get a phone call from their office telling me that I'm "late" for my appointment. I went here on a recommendation of someone, but there are doctors that are just as good in the area, that won't keep you waiting.

First this so called Dr..did surgery on my Mother. ..she has Dementia...he felt it was ok to put a…read moreextra stiches in her Eye and make one tight...made her wait 2 extra hours for her treatment. ..she had not eaten all day..after all this the next day we had a follow up and I asked why her Eye burned he said she had a scratch. .asking how this happened He said That He had done this to her...don't recommend him at all..