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    Westerly Eye Care

    3.4 (10 reviews)
    Closed Closed

    By appointment only

    Services - Westerly Eye Care

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Westerly Eye Care Photos

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    9 months ago

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    Kristina D.

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    8 years ago

    Caring, thorough, and very clear on what patients need to do to comply. Office is friendly and efficient. Glad to have them close by.

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    Thames Eye Group

    Thames Eye Group

    2.1(14 reviews)
    7.9 mi
    $$

    Dr Parker is a brilliant ophthalmologist. He deserves 10 stars! He saved my eye after another…read moredoctor butchered it during cataract surgery. He saw me on the Sunday after my surgery because I lost my vision in that eye. He is still treating it for uveitis 3 years later! If I call with a problem they tell me to come to the office now! He's a very skilled surgeon and diagnostician. So sad he will be retiring next year.

    Not good. I requested my contact prescription on a Tuesday. They couldn't guarantee I would have it…read morethat day. I was picking it up. I advised them it was essential that I have it, plus they were closed on Wednesday. I picked up the prescription from Thames on Tuesday afternoon. Great, I thought. I looked at it, no signature and the prescription was in the "notes" section. Not even in the area where it should be written. I questioned why NO signature? The optometrist even said, "That should be fine with no signature". I went to my appointment elsewhere to purchase (at a much lower cost than Thames) my contacts. I was told that since NO signature, they could not fill my contact prescription!! I then went in on Thursday.. spoke with the receptionist. She said there was no way she could help, as my doctor was out of the office. Well, what does that have to do we me getting my prescription? Have the other physician sign off on it! We went round and round. Finally, she said she would have Dr Grills sign it. For me to give her my email address, she would email it to me from her home. Then, mail it to me. She said she would definitely do this for me. Friday morning .... nothing. No email. Called Thames Eye Group again. She said she emailed it to me. I never received it. She said she knows she emailed it to me. I told her that was unfortunate, but I needed my prescription today. Not yesterday or next week, today. She said that it couldn't be done. Dr Grills was leaving. I told her it takes 20 seconds!! It's MY prescription! I'm not looking for an exam!! This was RIDICULOUS!!! She swore the email went through to me and maybe i didn't see it, it what she was insinuating? I told her I had a lot of other things to do than to be calling and stopping in to my eye dr!! What in God's name?! We will see what happens this afternoon at 1:00 PM when she told me it would be ready for me to pick up. So... after all this, which could have been resolved the first go around on Tuesday, has led me to write up this review and they've lost not only me as a patient but two others that go there. Absurdity at it's finest! PS - Where I go to get my contacts (Costco), the optometrist there told me they get this ALL the time from Thames. That Thames doesn't understand why the don't sign the prescriptions... perhaps they don't wan their business going to places like Costco? Who knows... all I can think of.

    Westerly Eye Care - optometrists - Updated May 2026

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