Let me start by saying; I'm not a fan of doctor's offices, dentists, optometrists, you name it--I have extreme anxiety in these situations. However, I can truthfully say Eyesite Brentwood has made much of that anxiety disappear. I feel very comfortable, and the service from Dr. Super and the staff is incredible. I actually look forward to my annual eye checkup now and highly recommend this business. read more

Buying glassware usually a 2 hour affair for me as I don't like easily. I ended up in a situation that it was my last day of the insurance and wrong side of the town. Christina offered to send pictures of glasses based on my description, within 3rd message, I picked the glasses and they are probably one of my best pair. Christina also kept me updated all the way. Very happy with my new Tom ford's and service! read more

Eyesite Optometric Group - Optometrists Near Me - Los Angeles, California

Excellent service! Dr. Super is an amazing professional Doctor, the staff is amazing too, I Highly recommend it! thanks, Cristina for your help! read more

Eyesite Optometric Group - glasses by Anne Valentin eyewear @ the Eye SIte! - Optometrists Near Me - Los Angeles, California

Dr. Reyes is wonderful! She is super friendly, takes her time, and explains everything. The location is great, and the office is bright and clean. The ladies at the front are always kind and helpful. The frame selection is hip and diverse. I love the Eyesite! read more

I love these guys and their selection of frames. The location however is too small and super complex to park if you come at busy times ( which is like always) I wish they had a location closer to Hollywood/West Hollywood. read more

I've never walked out of a doctor's appointment saying "what a lovely experience" until I came to Eyesite Optometric. From the moment I walked in the staff and Dr. Reyes were warm, welcoming, knowledgeable and helpful. Would definitely recommend! read more

I have been a patient at Eyesite Optometric Group for over 30 years. So, while this particular review refers specifically to my recent visit on 12-30-2020, it's a culmination of decades of loyalty and patronage. The Eyesite is a locally owned Optometric group in the Brentwood area of Los Angeles. I first met Dr. Paul Super and his wife, back in 1988 when I was working in that area. From the first prescription, I knew that Dr. Super would be my trusted Optometrist for a lifetime. He's always at the forefront of the latest and best technologies, and the extremely high level of efficiency and service I've received over these decades has earned my complete trust, and loyalty. I've referred many many clients to The Eyesite, and enthusiastically continue to support this locally owned and operated small business. Our visit yesterday was extremely pleasant, as always. They're conveniently located, with easy parking, very efficient online experience, and the staff expertly navigated my insurance, and maximized my benefits! On this visit, I selected some gorgeous frames for myself and my spouse.....with the expert guidance of Dr. Super's wife and knowledgeable sales staff. They've got all the latest styles, in all price ranges, and our new Designer frames will certainly highlight my baby blues! Their office is SPOTLESS, and they strictly adhere to all enhanced cleaning, and we felt very comfortable, even in this time of COVID-19. I always enjoy my visits....because I don't feel like a "customer".....I feel like "FAMILY"! I won't trust my eye care to anyone else! read more

Eyesite Optometric Group - Trying on some REALLY stylish frames - Optometrists Near Me - Los Angeles, California

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The staff are excellent and eyeglass is great. The optometrist and staff provided exceptional service. Will be here whenever I need new glasses. read more

Eyesite Optometric Group - My new glasses. Love, love, love - Optometrists Near Me - Los Angeles, California

If you care at all about receiving dignified care of any kind, avoid Eyesite and the other affiliated businesses. Avoid going here at all costs. You are 1000% better off going to ANY lenscrafters location over this place. A BASIC & ROUTINE EYE EXAME AT EYESITE COSTS UPWARDS OF $1000.00!!! FOR A SYNOPSIS of my awful experience: Skip to points 5, 7 & 8. The associates who work here are extremely unprofessional and will not give you any information of costs until AFTER they've ran your insurance dry. I'll list my detailed experience below, but sadly I realized this all after they bamboozled me. I am a local and wanted to support a local business, sadly I was dismayed and feel so horribly taken care of as a customer. I am very upset with this business practice and completely regret not going to the lenscrafters by the promenade, as I have for 10+ years. Here is a list of my awful experience at EYESITE below: 1. I had sent my insurance information after contacting them by phone to inquire about coverage. The young associate on the phone assured me my VSP coverage would suffice. (I have the highest level of VSP as my eyesite is very important to me) 2. Upon arrival, I found that the lights were off and music was blasting. I thought it was odd but decided I was already there &would give it a go as I had driven from the DTLA to support a local business in my childhood neighborhood... 3. The tools for the initial tests were not wiped, I had to again ask another young associate to wipe them in front of me. 4. I was extremely uncomfortable as the tools & machinery for the eye exam were not adjusted at all, after being cleaned. I struggled to reach my chin to the appropriate are. I asked numerous times if she would adjust the machine, the associate reluctantly asked that I just try harder... Meanwhile the music was continuously blasting, making any eye-related focus an extra difficult task. This only added the unprofessional environment. By this time, the doctor had perhaps sensed some of the shortcomings and at least bothered to turn the lights of the office on. 5. THIS PART WAS ONE OF THE FIRST MOST OFFENSIVE THINGS THAT HAPPENED... when it came time to take photos of the back of my pupils, the young associate again refused to adjust the chair or the machinery to create a comfortable setting for my eyes to properly reach the machine. Instead, she came over behind me AND CONTINUOUSLY SHOVED MY HEAD UNTIL SHE GOT THE SHOT. I was stunned and could not believe the literal physical torture I was experiencing. I wanted to get up and leave right then, but felt so bad that the associates are so awfully trained. I toughed it out hoping things would get better... still traumatized from her physical force... 6. The optometrist himself was extremely "meh" in regards to care and service. No new information or even updates to me vision...and again, not worth $1000 for his time. 7. I had hoped to be able to leave with new contacts considering my nearsighted eyesite is pretty basic and ALWAYS in stock. I took the optometrist's advice and opted for the more expensive contact option. No big deal here except what I found out NEXT... 8. This establishment charged me $120 to expedite a package they had in their stockroom while I was there. They sent it to me posted the same hour I had been there. Instead of literally handing me the contacts, they actually just stayed committed to their practice of highway robbery... I found this out when the package arrived to my door the next day with all the information on the printing slip. 9. I have tried numerous times to flag these concerns to the business via email and phone calls. I do not want to sabotage a business publicly with my HORRIBLE experience but it seems like as long as they make you and your insurance pay a ridiculous fee -- Eyesite really gives no care to customer service. I understand some customers are happy to fork over a ridiculous fee for a BASIC eye exam, but the business has a responsibility to inform the customer of the amount insurance and out-of-pocket costs are PRIOR to the exam. read more

I always receive excellent care every time I come in for an eye exam. Dr. Super goes above and beyond the call of duty. His staff are very helpful, knowledgeable and efficient. I would highly recommend The Eyesite Optometric Group. read more

Dr. Super and Sheri are awesome always very kind. I've been going since 2018. They are now under new ownership and two of the frames I've purchased from them before the new ownership were manhandled and ruined when I had them filled with my new prescription recently which took close to two months. Let it be known these frames are metal and marketed as practically indestructible. One pair of frames the acetate was cut in multiple places when I got them back. They said they would look for a replacement pair then time went by and they swept it under the rug. Now my second pair which is metal was snapped at the temple likely because the pressure applied when they were cutting and filling the new lenses. I spent over $2k on the frames (I've purchased from them) and lenses only to be left with no help as they no longer can purchase new frames because they are under new ownership. I was offered 40% frames. That doesn't include the lenses that I would have to get so I can see! Ridiculous and sad. It was better as a family owned business. Now they just don't care. read more

Eyesite Optometric Group - Snapped - Optometrists Near Me - Los Angeles, California

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After making an appointment, which took quite some time, I was given a morning appointment during Covid. After repeatedly being told to wait "10 more minutes", I ended up sitting in a cramped small room for over an hour. Paul Super came out to tell me how difficult it has been dealing with the stress of Covid with no apologies for making me wait in a cramped room with zero air flow, with no end in sight for my delayed appointment. And I was a long time patient. Don't waste your time at this place. After waiting patiently for over an hour, I got yelled at with no follow up call of apology. How nice is that? Not worth it by any stretch. read more

This place is horrible. Run away from this place. Sherry is a rude, unprofessional with a nasty attitude. She won't let you talk, says "it's not my problem" "I don't care" and hangs up the phone. She has a terrible attitude. That's disgusting. It's been a month and a half and all they need to do is to give me a replacement for the $700 drop that dr prescribed. I called 6 times; each time they said they would call me back. They never did. I also canceled my follow-up appointment 3 times and they didn't do it. This place is horrible. Then along comes Sherry, with her nasty attitude, telling me you should understand we are going through a transition. That's not our problem. You charge over $250 for an appointment. Your messy organization is not my problem. read more

I've been here a couple times and the optometrist changes lives. He's kind and patience. The staff, especially Lindsey is amazing ! Keep up the awesome work and thank you for taking care of us! read more

Horrible experience. Unmasked employee blew me off when I asked her to put on a mask when I arrived. Smirked at me we when I asked why she was unmasked. So called manager made excuses for the employee's behavior. No apology. Message to Doctor about experience intercepted by his wife. No apology from her or the doctor. Worst. Office. Environment. Ever. read more

UPDATE: I had a previous 1 star review that I'm leaving below for context. Immediately after leaving the review (next morning) I was contacted by phone to try and resolve the issue. Long story short it was discovered that EYESITE was misled by their sales rep (who also was unaware) that Acuve had changed rebate terms and amounts for re-purchasers like myself. Melinda, the manager, spoke with me nearly everyday for a week updating me on the status of all this. She was really fighting hard on my behalf to get me what was promised and in the end she delivered! I feel so grateful to be a customer of an office that will go above and beyond to fight for their patients when any issue arises. They want their reputation to be strong and they work hard to preserve it! Thank you! read more

I can't recommend eyesight 2020 highly enough. All of the representatives are extremely personable and helpful. The selection of eyewear is awesome, and in particular, Damien and Anita go out of there way every time to help me find the best glasses and to check in on me for updates. Recently they really went above and beyond with some research that surely saved me hundreds of dollars. These folks are the best!!! read more

It was a totally positive experience from start to finish. I've been having some serious eye problems and Dr. Super took the time to really listen to my concerns. His exam was through and his staff is great. As I said above - a totally positive experience. read more

I had a horrible experience with an optometrist in Woodland Hills and a friend recommended me to see Dr. Super. The five stars were earned for two reasons. 1. Dr. Super took the time take explain each test he preformed and how my eyes could and will change in the future. 2. His staff did an amazing job putting me into the perfect frame...so much I decided to pick up a new pair of sunglasses as well. I highly recommend Eyesite.....they not only care about your eyes, but your style as well! read more

I have never been in an optometrist office where I felt so much love and genuine care. The staff and Dr. Super are just a treasure to keep for a long term medical care. I cannot describe the efficiency, caring attention, and assistance of Cristina. Even though I had to pay out of packet most of the expenses, just because of their attention and efficiency, I am going to be back when needed. Cristina is the best! Thank you doctor Super for having a team who matches you. They made it work for me and the vision accuracy I was getting from Costco and other optometrists is not comparable with Dr. Super's prescription and contact lenses quality. Blessings. read more

This review is long overdue but so necessary. Dr. Super and Dr. Tong really are THE BEST Optometrists in town. They're extremely thorough and caring and always make sure my eyeballs are comfortable. :) Everyone at the EyeSite is very friendly and in the past 3 years I've never had a bad experience. This past December I actually had two emergencies and both times they were able to squeeze me in the same day. This past Monday I went in to get new prescription glasses, they told me to wait 7 to 10 business days but I ended up getting my glasses 2 days later. I'm telling you, the EyeSite goes above and beyond. 5 Stars across the board! read more

I went to this place last year for an eye exam and renewal on my contact prescription. What I normally pay $35 for an exam and contacts turned out to be $300 at this place. The even charged me $100 for me to put on my contacts and called it a "fitting" I've been wearing the same kind of contacts for 10 years, why would they ask me to put on my contacts? This is the first time an optometrist asked me to put on my contacts and charge me a fee for them! This place will find any excuse to charge you a fee. Mind you, this is including my eye insurance! This year I went to another optometrist and only had to pay $35 for an exam, 3 boxes of contacts, and they put my trial contacts on me without a charge with my insurance. I found them very overpriced and I truly felt scammed. Their customer service wasn't that great either. They kept pushing me to buy more contacts from them and seemed rude to me for denying them. read more

Today was my first visit to Eyesite optometric Group. But not the first time seeing an optometrist. What can say, there is a big difference. Dr. Paul Super is very thorough, caring and gentle. His chair-side manners are nice and make you feel very relaxed. Convenient street parking and additional free in the back. What can I say, EXCELLENT. Thank you so much. read more

Completely professional and full service in all respects. They even return your calls when they notice on caller ID that you tried to reach them! They each care and share, and everything is highly personal. It's not even like you are dealing with a small business. read more

Very helpful, patient and friendly. Explained things carefully, answered all my questions, and let me take my time choosing new frames. I actually enjoyed the appointment. read more

I've never had a more thorough eye-exam than the one I've just experienced from Dr. Super. More than that, he explained the whole process to me in a straightforward way that even non-professionals can understand. His entire office exuded warmth. In selecting frames, his support staff couldn't have been more helpful. I couldn't recommend Dr. Super and his team more highly! read more

Dr. Ivor- Smith , Melinda , Christina are life savors! I have been a faithful customer since 2019. They make you fell welcomed and comfortable. If you're looking for a new home Eye-Site Brentwood is the place read more

Dr super is just that, SUPER. Really good at taking care of your eyes and enjoying his lovely spirit and wisdom. I have been a loyal customer for 15 years!! Highly recommend!! read more

Excellent customer service and an all around great experience. I came in knowing which frames I wanted but was highly skeptical for fear of being overcharged. If you have insurance the lens price and discounts should be the same no matter where you go. Also, to my surprise, my Tom Ford glasses were actually less expensive than where I'd previously found them on Montana! Only by $20 but I'll take it! What will keep me coming back is the staff. They were patient (even though I knew what I wanted I had to try on 20 pairs to be sure) and so sweet to my dog. Positive attitudes all around and my glasses were ready in just a few days, way before the estimated 7-10 day waiting period. Hunan (SO sorry, I know I just butchered your name but I had to give a shoutout) was so helpful and happy to show me just about every pair in the store. I'm thrilled to have found a wonderful neighborhood optical shop, would definitely recommend them and will be back. read more

Doctor Paul Super is the most professional and kind optometrist I have ever seen, given that I have lived in 4 countries and had always had vision issues. Eyesite has all the high tech equipment to examine my eyes without uncomfortable pupil dilation and they also have an app where I have had consultations from home. My new glasses and formula came out perfect, they have beautiful and trendy frames and their service is just amazing . Highly recommend! read more

Eyesite Optometric Group - My new eyeglasses turn darker when the sun is shining and they are good for driving and reading as well. Good job Dr. Super! - Optometrists Near Me - Los Angeles, California

Communication with this place is a nightmare. I have to call several times to get an answer on my glasses being ready. After review of the money I spent, I was ripped off. Customer service is horrific. I will never go back to this place ever again. There are plenty of other eyewear stores to choose from. Unless this place gets its' act together I suggest you go somewhere else. read more

Dr. Super is THE BEST! I've never had such a thorough eye exam and caring Optometrist until I came to see Dr. Super. I'm so glad to have found him. He really cares for his patients. I love my new glasses and they've improved my life. His staff is also professional. I highly recommend him! read more

Dr. Ivor Smith, Amelia, and staff, are a pleasure! Their kindness, expertise and customer service are rare and greatly appreciated. We love Super Eye Site and have for many, many years. We view the Super Eye Site team as partners in our eye health and helping us find our most flattering frames! read more

Been going to the Eyesite Optometric Group for 5+ years based off a friends recommendation. Dr. Super is warm and friendly, takes his time explaining everything. Just purchased my first pair of progressive lenses and the office took their time giving feedback...there was no pressure and they were honest; it's what you want from any service industry buisness. Go here! read more

One of the Best Dr. I have encountered in my life. Explained every aspect of my eye and treatment in detail. Great listener - very patient. Took his time to do it right. He was able to complete tests no other Dr could conduct on my eyes in the past due to a very strong eye reflex. Outstanding Dr. I was basicly a walk in because my last Eye exam was a disaster. So I have no relation or bias. Those people who left negative reviews seem upset about COVID issues and are most likely the problem. He greated me with a mask on and i told him he did not need one for me ...he was very accomodating. My only fear in writting this review is I am not going to be able to get an appointment next time as he gets more well known. read more

I've been going to Dr. Super for many years, he is one of the most talented ophthalmologists you will ever meet and you get always outstanding eye care; Dr. Ivor-Smith is a great addition to the practice. Haroon will fit you with a gorgeous frame. He knows his stuff and the selection of products is excellent, you won't be disappointed. The atmosphere is relaxed and friendly and you feel free to try on as many pairs of glasses as you need to to find the prefect match for your needs/lifestyle. You can't go wrong at the Eyesite. It's all A+ read more

Dr. Super is the best optometrist my husband and I have ever seen. He knows eyes, but also comes to you with a wealth of information about overall health. I love that he found me contact lenses that are comfortable and correct my astigmatism; always thinking about the product that is best for the health of my eyes. read more

Wow. Please go see Haroon, an optician at Eye Site, for your next pair of eyeglasses. Patience: A+ Professional demeanor: A+ Product knowledge: A+ Relaxed and approachable personality: A+ This clinic/store has such an incredible selection of frames, and combined with the stellar staff, this makes it truly one of a kind. There was no pressure to purchase anything I didn't truly love. Just a bright retail floor, helpful, kind optician (Haroon!) and a mutual desire to find the right frames. Knowing that frames will be front and center on the face for many years to come, selecting new ones is a really important decision. Haroon made it happen, and I couldn't be happier with the outcome. read more

I am never disappointed when I visit Dr. Super. His is the best and so are the people who work there. Very friendly environment. If you are looking for a SUPER eye doctor - look no further. It is worth the drive. read more

Margie is amazing! Best manager. I had an issue with my lenses and she was able to resolve it quickly. She is very friendly and after other bad experiences at this office, she was able to rectify the issues. Thank you Margie! read more