I had my first appointment there last summer, and it went well, all seemed fine. Dr. Heikali was thorough, nice and personable. But she left earlier this year (was told to be a full-time mom, so ... understandable) and now, three months later, they still have NO one there to conduct exams. Staff there is very nice, but ... seems they now don't have much to do. Odd that LensCrafters hasn't yet found another doctor for this location. Now I have to find another Dr. and office that accepts my insurance. The location on Pico in West L.A. has a wider selection of frames (but NO parking) as this is just in the west corner of Macy's. BUT I found Best for frames is Speert.com - save $$ and just have your prescription lenses added at a local lab! Total cost was less than the price of any of their frames. read more

Dr. Sara Heikali is amazing, so happy every year with my anual exam. Her staff is professional, is always on point and great at explaining my benefits. Dr. Heikali is always great at explaining my eye prescription. This is my fourth year. Hope this review helps others use this great doc. read more

Great experience! Super easy parking, in and out in a flash! Dr. Sara is a rockstar! I used to go to the Santa Monica office but this is a much better experience so glad I found it. Thank you! read more

Dr. Sara Heikali was amazing! An exam during a pandemic is scary but it felt safe and normal. Glasses are disinfected anytime they are touched. Manuela is amazing too, very helpful and friendly. read more

Eyetiva was a savior for us. We had an emergency (part of contact stuck in my wife's eye) at 8:00pm on a Monday, and basically everywhere else was closed. Not only did the doctor fix my wife's problem, but did so with a great bedside manor, and at a price that our research indicated simply couldn't be beat. And it's in a mall! How convenient! Great place! Check them out for your optometry needs! read more

My friend recommended this doctor to me. I decided to go and see her to get a prescription for glasses. Dr. Heikali is the sweetest optometrist and extremely knowledgeable. She gave me a ton of information about my options for refractive correction with contact lenses and LASIK. After I saw her, I was impressed with the staff. A lovely lady named Tynese helped with try on different frames until I found just the right pair for me! I was so excited to find out I can pay with my Macys card!!! I'm beyond happy and I will be sending my family and friends for eye exams when their annual eye exam comes around. Thx Dr. Heikali for an awesome experience! read more

Dr. Heikali, is awesome! Great personality and she's a hard worker. Yet, she was a wealth of knowledgeable and helpful. She explained my eye condition and helped me get into the solution! Five stars too the max even though the prices are up there! The frames/lenses were over $900 for one pair /: $500 after my insurance kicked in. Maybe I'm slightly exaggerated, but that's a lot! read more

This was a very fast and easy location for me. Made my appointment online this morning, and was in by the afternoon. Dr. Heikale was very knowledgeable and welcoming. Not pushy at all. I think I found my new eye doctor in the area. read more

Talk about being accommodating to your customer!!! Yes, I recommend Eyetiva (listed as Lenscrafters). As I was looking near work for an optometrist (to get an eye exam for a perscription at another location), I found Eyetiva and Dr. Sara Heikall at Lenscrafters on Yelp. Out of the many selections, Eyetiva was affordable (less $ than others in the area), they answered questions by phone and were very professional, they have online appointment bookings AND they are open late!!!! I made a 7:40pm appointment so that I didn't have to lose time at work! I had no idea that doctors stayed open late to accommodate the working class. I made the online appointment and that was quick and easy. I then received an email and call to confirm. When they called to confirm, they gave me directions to their store INSIDE Macy's at the Fox Hills Mall. They directed me by saying "enter Macy's and we're on the first floor near the shoe dept". I found ground level parking outside of Macys and I was in and out of my appointment in under 30 minutes with a prescription in hand! Dr. Sara explained everything and didn't make me feel rushed. I paid $75 for my exam without the extras. If you do decide to try them out, don't go inside the mall to the Lenscrafters store or you won't get Dr. Sara and you may not get her prices either. read more

A very thorough eye doctor , Sara at Eyetiva was very friendly, profresional, informative and knowledgable. She was careful and gentle ash she checked my eyes. I highly recommend her and Eyetiva. Charles read more

Dr Heikali was amazing. I had a very pleasant experience getting fitted for new glasses and contact lenses. She was very kind and patient and thorough at explaining things to me throughout the entire process. I would definitely go back again and I highly recommend her. I didn't catch his name, but the gentleman that helped me order my frames and lenses was very pleasant and helpful as well. Answered all my questions and I left there feeling like I was given great customer service. Thank you!! read more

Everyone listen up, now you knowww I tell it 100% straight. Today I found my new forever Optometry place located inside the Macy's in Fox Hills culver city.. I went to Lens Crafters and saw Dr. Sara Heikali she is The Best optometrist I have ever been to and I've been wearing glasses for 20 years. They have a very wide selection of the cutest frames, all the latest styles, very modern, updated & stylish and guess what you can use your Macy's credit card for your eye exam & everything including insurance. Wow.. You can't beat that anywhere. But, most importantly I received the most professional eye exam everrr. All of her equipment is state of the art. I was extremely impressed. Dr. Sara really took her time and gave me a deep education on my eyes, and made excellent suggestions and provided many options. Oh, and the staff is very friendly too. I was immediately greeted as soon as I walked in everyone had great customer service over the phone and in person they were a very warm and friendly staff. Now when's the last time you had all of that, in one place? Now this is important Please Don't confuse her location, she's is NOT located inside the mall. This Lens Crafters is located inside the Macy's 1st floor by shoes & purses in the corner. Book your eye exam today with Dr. Sara Heikali, your gonna love the experience..... read more

Super easy parking right outside the Macy's doors. I didn't have to walk through the mall. It's right across from the shoe depot on the first floor. I was helped promptly and taken in for my exam right away. I didn't have to wait around to be helped like at the other lens crafters. Very thorough exam and answered any questions I might have. Very clean and follows Covid procedures. They said you could even use your Macy's card there. I will return in 2 weeks to pickup my glasses. read more

What I love about this office is their night hours !!!! I had an exam at 8pm at night by Dr. Heikali when no other place would be open!! She was very caring and super professional. There was absolutely no wait. I had to fill out a health information form and I was quickly taken to the back to start my examination. After my exam, a very nice optician named Manuela helped me choose my frame and lenses. The team here was very helpful in staying within my budget and getting me what I needed. I very much recommend this location because of the efficient exam, organized front desk staff, and convenient hours of operation. Thanks Eyetiva! read more

Let me start off by saying that Dr. Heikali is awesome! She's very thorough in her examinations which I really appreciate. Makes me feel like my money is well spent since I don't have vision insurance. I came in my very first time in August for what resulted in being a mild eye infection. I was panicked but after the initial examination, Dr. Heikali had me come a couple of times after that to keep track of the wellness concerning my eyes, which is very comforting. I had another examination this month (November) for a renewal of my contact lenses prescription and I was treated with the same great care as before. After years of going to Target Optical I think I found my new go-to place. read more

I'm always very pleased coming here. I feel super welcomed, and the fact that Anthony, an employee there, seemed to remember about me from conversations I had with him 3 YEARS AGO really shows how amazing everyone there is with their clients ! You're the best Anthony!!! Also, thank you Dr. Heikali for being very informative and totally awesome ! Can't wait to get my contacts soon!! read more

I booked two appointments online for the next day. We arrived a little early, but they greeted us as soon as we came in. Everyone was so nice. The store manger did our pre-exams. The doctor was very nice, explained everything and the eye exam was thorough. My husband and I will be back for future eye glass and exam needs. We each got two pair! read more

I highly recommend Dr. Sara Heikali for your optometry needs. She and her staff were very welcoming and knowledgeable. My exam experience was informative and helpful. They don't pressure you to purchase glasses at the time of the exam and they have a really great selection of glasses. It's also awesome that they are located inside the Westfield shopping center so you can run errands or get a bite to eat all in the same visit. Convenience at the utmost!!! read more

Eyetiva Optometry I enjoyed my visit to Dr. Heikali's office. There was no wait and I was in and out in 30 minutes. She did an excellent job on my prescription and I'm super happy with my new glasses! Thank you Dr Hekali. read more

I was looking for a new optometrist because I have only recently moved to the area. Dr. Heikali is a fantastic doctor, she really takes her time to make sure you are satisfied with your contacts and doesn't rush you when she is checking your eyes for your prescription. She is friendly and seems to genuinely care about what she is doing. I also like how the office hours are more flexible than your average 9-5 doctors hours. read more

Dr.heikali is amazing everyone at this location is fantastic keep up the great customer service I would recommend coming to this location. It was my first time getting my eyes check and it was a smooth and easy transition I felt really comfortable. THIS IS A GREAT PLACE. read more

I had been fighting the fact that age is catching up to me and succumbed to the fact that my eyesight is no longer 20/20. A coworker suggested Dr. Heikali to me and told me I would love her so I decided to give her office a try. She was totally right!! Dr. Heikali is the sweetest optometrist and she genuinely cares about her patients. I felt a lot of positive energy from the moment she greeted me at the office. Her exam was thorough and I was pleased to get a copy of my glasses prescription at the end of the exam with her recommendations for Blue IQ and UV protection. The optician Anthony assisted me with picking the correct frames for my face. He was very patient and was easy to talk to about my eye wear needs. I'm so happy with this office that I'm recommending it to all my friends. I feel lucky I found Eyetiva for my eyecare! Thanks Dr. Heikali for a marvelous experience! read more

I was very pleased with the customer service at this office. The doctor was thorough and quick. Plus, I like how they have an optos machine to look at the back of the eye! I'll be returning next year for my eye check up. read more

The doctor was great and helped me with getting new glasses. I would recommend this location to all my friends and family. Very personable and kind. read more

I needed an exam after work and I searched on yelp and found this office to be open til 10pm. I thought it might be wrong so I called to double check. The front desk staff Anthony told me the doctor will be available til 10pm and has earliest availability for 6:30pm. I scheduled myself and went in. Everything went smoothly. I got my prescription from the doctor and selected my frames. Anthony explained the different types of lens coatings to me and I got the AR coating. The office was very chill. I feel good about my experience and will be telling my co-workers about it in case they want to swing by after work. read more

This boutique-like optometry office is superb! They have great frames to try on... designers like Versace, Prada, Michael Kors, Ralph Lauren, Armani and more. I had a very easy and relaxing experience at Dr. Heikali's office. I was pretty amazed by all the latest machines and technology at the office, especially the optos retinal imaging. It was an absolute delight coming here and it was pretty convenient too because I got some shopping done afterwards in Macy's! Parking outside was free too! read more

Can't say enough about the professionality and service I received. Waiting time was not long and overall experience was great.

I noticed today that I I had a rare open slot in my day. Went online to see when how soon I could get in and was pleasantly surprised to see that they could see me today. I came to my appointment and was seen very quickly. Dr. Heikali was friendly, through and efficient. I was in and out so quickly. I am very pleased with the ease of scheduling, the great service and professionalism. read more

Made an appointment day of. Was in and out in no time. Super helpful and friendly. Definitely recommend going here for a hassle-free experience. read more

Dr. Heikali gave me an eye exam and was very professional and thorough. She seems passionate about what she does and has a nice / gentle manner. I recommend seeing her. read more

I went here to take an eye exam and I found the service to be second to none. Sharif was working up front at the Lenscrafters when I stopped by and he was warm and welcoming. Dr. Heikali was equally friendly, answered any questions I had and made sure I was comfortable throughout the eye exam. Visiting Eyetiva Optometry was a pleasant and efficient experience and I would strongly recommend anyone to come here for eye exams and to buy glasses from the Macy's Lenscrafters the office is located in. I'll be sure to return in the future. read more

Dr. Sara Heikali is always so helpful when I come in! I've been coming to this office since she opened could say I've never left the office unsatisfied. I've been using glasses for the majority of my life and could say she has been the optometrist that has paid the most attention to detail. I always highly recommend her office! You won't be disappointed! read more

I went to Dr. Heikali late at the nighttime and she was so helpful even after a long day of working. She is very knowledgeable about the eye health and I can recommend her very much. Thank you so much Dr. Heikali! read more

My cousin recommended Dr. Heikali and I made an appointment for an eye exam. Dr. Heikali is superb and seemed to be very knowledgeable optometrist and very passionate about what she does. She gave me a very thorough eye exam and paid attention to all the details when she's talking to you. She addressed all my questions and gave me glasses prescriptions for distance, computer and near. She also discussed contact lens options for monovision and multifocal which I hadn't heard about before and tips on how to take care of my eye sight due as my job requires long hours of computer work. Apparently if you have trouble at distance and near, contact lens companies have created contacts lens especially for that. I also got my prescription glasses at Eyetiva Optometry for a very reasonable price. I cant be any happier since I have no eye medical insurance. I was pretty WOWed with the great service here! The licensed optician Manuela was very friendly and helped me get all the necessary measurements for my new glasses. I'm a happy customer and I'll be back here again for my annual eye exam next year. read more

Fantastic doctor! Detailed oriented and friendly. Very professional demeanor as well. Highly recommend her!