Lot of bad reviews here, which is weird to me because we haven't had anything but great experiences with them. First time they came over was a year ago to replace the old hot water heater with a new on-demand system. We've had zero problems with it. While Dale and his crew were over, they volunteered to tweak some DIY plumbing I'd done (mine was mostly-okay but theirs was definitely better), and they did it for free. We recently had them back over to replace our 30-year-old gas fireplace. It did take a reschedule because they had a couple guys test positive for covid and so they sent their entire crew to get tested, but I appreciated that, and besides our project wasn't an emergency. When they came out, we discussed a few options in terms of scope ("you know we could hide that pipe, but we'd have to drill through the brick"), and ultimately decided to go the simpler/cheaper route. No pressure or anything by the crew. We're eventually gonna have to gut renovate both the kitchen and bathroom (when we can afford it), and we will absolutely be calling them when that time comes. read more

We were trying to get three bids to replace an on demand hot water heater. The first two bids came in with no problem. EZ HPS Services came out but then never delivered a bid. I then got a call from EZ saying that I had agreed to pay them a fee for the bid if they didn't get the job. 1) EZ never delivered a bid; 2) I would have never agreed to this because no other company was asking for that condition; 3) I never agreed to this condition. EZ told me on the phone that they had a recording of my agreeing to this fee and they would send it to me. But they never have. So no bid; no proof I agreed to a fee; not proof they provided a bid. Now they've sent, what they claim I owe them, to collection. All for $50! This is a nightmare. I'm writing this review and will report EZ to The Better Business Bureau. Stay away from this company. Zero stars. read more

Septic tank pump-out. Nice job, but they left poop water slop on my driveway. I did not appreciate that. Two guys came, both very nice. Older guy is experienced enough to know to be careful. Younger guy needs to learn. Ok, everybody has to learn when young. I had to get out the hose, and wash off the area. I already had plenty happening for the day. I didn't need the extra stress of 1 more item on my to-do list. I was ready to tip them $20 each, but I put it back in my pocket. I paid myself $40 for hosing off the driveway and putting away the hose. Ashley answered the phone, took my address, and gave the guys the wrong address. Helpful? read more

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I hired EZ HPS in 2024 to install air conditioning in my 1920 bungalow. I originally requested ductless mini-splits, but their salesperson persuaded me to install a ducted attic air handler system instead, assuring me it was the better option for my home. I relied on their expertise. Less than two years later, the system failed catastrophically during winter conditions. The unit began turning on while supposedly off, froze, overflowed with water and ice, and caused ceiling damage in two bedrooms, water intrusion through vents, soaked personal property, and mold growth in my attic. I am now facing major remediation and replacement costs after spending over $15,000 on this system. Multiple HVAC professionals have since advised me that this type of system was inappropriate for my attic conditions and should never have been recommended without significant additional measures being taken. One representative associated with EZ HPS even acknowledged during a visit that the HVAC team "didn't know any better." The most frustrating part is that EZ HPS largely stopped responding after the damage occurred. Despite emails, phone calls, site visits, and a certified demand letter, they have provided no meaningful resolution. I trusted this company's expertise and deeply regret doing business with them. Homeowners should be extremely cautious before allowing EZ HPS to recommend or design HVAC systems for older homes or attic installations. read more

If I could give -5 stars, I would. Dale Brenner (owner) is a con man, and a hot head. He was contracted on our remodel for plumbing and electrical work, by our general contractor. We also contracted him to install a generator transfer switch. Outside of the larger scope of work. That was in Jan of 2025. Here we are in Oct of 25, work on the transfer switch still has not began. After months of excuses and several no shows. We asked for a refund in the amount of $1,800 which we paid in full. At which point Dale got belligerent, insisting he couldn't refund us, and that the switch couldn't be installed until after the electrical inspection (which was another headache). Upon calling the town inspector we realized he was lying and that it should have been included in the initial inspection. Another red flag. After looking through public records, we came to find out there are several civil suits against this company, ranging from unsettled invoices, to shoddy work, and more. I would recommend anyone considering this outfit to do a little research and find someone else. read more

Must READ THIS. Stay away from Dale and his companies, or you will regret it. I gave Dale $6,000 (six thousand dolllars) as a deposit to replace my leachfield to my septic. He called regularly to get the job, and to get the deposit. Right after I gave him the $6,000, I never heard from him again. Dale outright stole my $6,000. He is an absolute scam artist. Stay away from this man. There are so many reviews about him and his company, how he stole from all kinds of people. I called this Dale over and over. He never returned one phone call after he got the $6,000. His intent to steal my money was very clear. I have a court date in May in Kingston Court. After court, I will be back here and post the file number in case anyone wants to read about the results of this case. One big liar and a scam artist. And ale switched the name of his company from EZ HVAC and plumbing to EZ HPS Services LLC. I am sure he did this because of the hundreds of people he screwed and the amount of bad reviews written against him. read more

BEWARE If I could leave zero stars I would. I took Dale and his company EZ HVAC AND PLUMBING to small claims court and WON because he is a scam artist. I see he changed the name of his company probably because of all the bad reviews EZ HVAC and PLUMBING was getting. I wish I seen the bad reviews before paying them. And they all are the same complaints. He is a liar and a cheater. I only win $5,000 because that is the max in small claims court. Dale came to my house to replace a water filtration system. He was very nice and friendly at first. I was ignorant to these systems and I expressed this to him unfortunately and he took advantage of that. We paid over $8000 with the promise of having good clean drinking water. And he was never able to produce that. I went back and forth with him giving him chance after chance for 10 months to remedy the problem then he tried to start charging me and telling me that I needed to buy a reverse osmosis system after he told me during the initial consultation that I didn't need that. He said lied and said I told him I couldn't afford it. I think after paying $8,000 and extra 300 is nothing. The water test I always received have my name and address on it. Then when I started complaining about home well tests that I was taking at home he came and took a sample then gave me back results that didn't have my name or anything identifying that that sample came from my house. It showed that the sample came from the kitchen sink when my kitchen sink wasn't even working at the time and he took it from the bathroom. The address on the sample was actually a lake Katrine address. But they tried to tell me it was from my house. The final straw was when I told him my home test was showing lead also and he told me that it was ok to have lead in my water to drink. Huge red flag. I have kids and that day is when I cut ties with him. I realized He didn't know anything about water filtration system I actually think I knew more then him. I realized he contracts out but when something goes wrong he tries to bull crap his way through so he is not losing money. He got upset when my daughter who is 25 yrs old left a bad review and threatened to post all of my information trying to prove his case I guess lol. Basically proving his incompetence of guaranteeing results but couldn't produce the results lol. I had another company come and look at my system and realized they installed pipes to the UV light in backward. The out was going in and the in was going out. So they fixed the UV light removed a tank that wasn't needed and put the correct tank in that I needed and it has been over a year that I have had clean drinkable water. Thanks to HART water conditioning. read more

EZ HPS Services - Court judgment - Heating & Air Conditioning/HVAC Near Me - Lake Katrine, New York

Do not hire this company. Literally, a nightmare -- about $25,000 down the drain. EZ HVAC designed and installed an HVAC system that does not work and, as it turned out, would never work. The furnace and compressor were oversized and the ductwork (supply and return) was undersized. I learned the hard way when my system began choking for air and would not work. My efforts to get the matter remedied ranged from unresponsive to ugly. That's not even the whole story (it gets worse), but I'm going to leave it at that. read more

EZ HVAC & Plumbing (Kingston NY) serviced my house in March 2021 to clean out all ducts of small debris and dust. I was assured that they had the best equipment in Hudson Valley. After purchasing my new home I wanted the ducts cleaned and serviced. Well I had my ducts cleaned by EZ HVAC only to find out after they were cleaned that there was still so much debris that it doesn't even look like anyone cleaned the ducts. Did it remove the cobwebs, yes. Did it remove any small debris, sadly no. The owner and I viewed a duct together after their apparent cleaning, at my request, and the amount of small debris was alarming. Also while viewing that duct, the owner saw this object in the camera and he said, "Is that a dead mouse" and never even bothered to offer to get it out nor mention anything about it again. He finished packing up his supplies and off he went. Why was I getting my ducts cleaned in the first place? For dust, small debris, and anything you might find that should be removed from the ducts especially a dead mouse, or anything that could spark a fire. read more

EZ HPS Services - Heating & Air Conditioning/HVAC Near Me - Lake Katrine, New York

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EZ HVAC (EZ) (Kingston, NY) serviced my furnace in Woodstock, NY on November 17, 2020. During the service, the EZ workers discovered a leak in a furnace pipe. The workers instructed me to call the EZ office to reschedule follow-up work to fix the leak. I immediately called EZ. EZ, via Nicky, said she couldn't reschedule me then because she didn't know if "parts needed to be ordered" and she needed to talk with the EZ workers when they returned to the office. She said she "has my number and will me back to reschedule." She never called me back. I contacted another furnace servicer, who, at the service visit on December 1, diagnosed the leak as a simple misconnection of the existing pipes. The servicer readjusted and reconnected the existing pipes and completely fixed the leak. Nicky, in response to my December 1 complaint against EZ, falsely claims she told me parts to fix the leak would be delayed from the distributor because of COVID. No parts were needed. read more