I don't usually write a bad review unless I feel strongly about it. I booked an appointment for a…read morehybrid full set of lashes. I'd been to Posh a few times prior and although I wasn't super happy, it was the only place I could get in with hardly any notice. The girl did take the time to ask questions about the look I was going for. One thing I stressed was that in my last appointment I had a volume set (and paid way too much for it) and that I didn't want that again. This time, I was looking for a more natural look - hence the hybrid. She asked if the length was ok in the past, I agreed it wasn't too bad. I stressed I felt like the volume set was just too thick and a little too "young" for my age. At the beginning she did mention some of girls have started their fall shed so I can expect the same. She was giving lengthy explanations of what she was doing and reiterated she prefers I tell her if something wasn't right rather than not saying anything. She began the work but at the end when I held the mirror up I was so very disappointed. It looked exactly like she took a fake set out of the package at the local drug store and glued the strip to my eyelids. Horrible! That's not natural. They were so curled it looked like the tips were attached to my eyelids as well. That's not natural. They looked like they were perfectly cut across the top with a pair of scissors. That's not natural either. There were zero lashes in the corners. That's not natThey were so thick and dark and stiff and they almost looked blue in the sunlight. I immediately told her I didn't like them at all (remembering she'd prefer to hear that) Instead of listening to me, she got very defensive and kept holding up a piece of paper saying they did this length last time. Always something about last time. Again, I wanted a natural look therefore a hybrid because I didn't want it to look like last time. I kept giving very valid reasons why I didn't like them. She simply said do you want me to take them off for you? I had another appointment after and declined. It was very evident of my dissatisfaction but she didn't care. I paid the $183.75 and when paying she came over and offered to remove them and lucky me, she wasn't even going to charge me! I don't think I should have paid for them at all. If she's only going to refer to a piece of paper and negate everything I say, then why bother asking questions? After leaving, I sat in my vehicle and cancelled my next appointment. Called my old lash business I went to for years (quit going cause it was too far after I moved) and explained my situation and my lash expert I had been going to for 5 years made some arrangements to book me in the next day. I immediately went back into Posh - less than 5 minutes later and told the girl I wanted the lashes removed. I was embarrassed leaving with them. All of a sudden she wasn't available to remove them. Someone else did it and I couldn't get them off quick enough. Never again! Just because you give lengthy explanations doesn't make you an expert. And acting defensive when a customer isn't happy doesn't make you a professional. UPDATE - I just read the owners review and am very disappointed to see it's full of inaccuracies and lies. I was NEVER told the lashes were going to be a repeat of what was done in the past. Not once. I was asked if I was pleased with the length, I recalled I probably was. There was absolutely ZERO discussion about curl, extra fullness or any of the the other claims made by the owner. Furthermore, there was NEVER an offer to have the fee waived. NOT ONCE. I would have have gladly taken them up on their offer if they had. They NEVER offered to redo them either. This reaffirms their lack of professionalism and the lengths they'll go, to take responsibility. It was only after I declined an appointment for a fill (in what they insisted had to be within a 2 week period) staring "I won't be back" that the technician came over with an attitude and said if I didn't like them she'd remove them. As I said in my review, I declined due to another commitment. Certainly no offers of any kind were made to me prior to paying. FALSE, FALSE, FALSE. After going to my vehicle and making alternate arrangements with my commitment, I did return to immediately have the lashes removed. In that span of a few minutes, the technician rescinded her offer. She was NOT with another client. She was actually folding towels at her station. I will GLADLY be contacting you to have my money refunded.

It's very unfortunate that my second review is quite different then my first review…read more After I had a good experience with them I decided to go back to get a lash lift/lash perm and to use their apprentice tech to try out the services at a lower price. Unfortunately though I never got that far. I initially tried to book back in July/August but the availability was very limited (I was looking for evenings or weekends due to work schedule). I managed to make an appointment only to have it cancelled the day after I made it due to scheduling error. The receptionist then said she would call me back with an available time which never happened. I never ended up getting that phone call so I went somewhere else. I decided to give them another try and called them last week for the same appointment. The exact issue happened again....they couldn't find an available spot and said they would call me back. 5 days go by and no phone call but this time I decide to call them to follow up. The receptionist then begins to tell me that the staff that observes the apprentice has gone on maternity leave and can't get ahold of her to book the appointment. So after some back and forth finally I asked "does that mean that your no longer offering there services?" to which she says "yeah I guess." It was a struggle for me to get a straight answer from her. If they can't offer services they should inform the customer or at least not promise to call them and not follow through with it. The services they offer were good when I went but unfortunately I can't say the same thing for their customer services related to booking or follow through.

Both my daughter and myself went to this little salon in Foxboro. It is in the garage portion of…read morethe home and although there initially was 3 girls working, there is only 1 now. I had a pedicure and my daughter had a manicure. Both were alright, but I would not call this place the best pedicure in town. My feet still had quite a few rough patches and my daughter's nails had jagged parts where she had to fix it herself. Also, my daughter's nails were not soaked before the manicure began (not very good practice). If you want a quick job that is reminiscent of the cheaper salons where you go in and out and the cost is reasonable, then this is the place for you, but if you are looking for relaxation, a fantastic job done, well...try another place.

Best pedicure in the park ! Lillian is the girl to see . Love the salon so relaxing , professional…read more& clean and you cannot beat her prices . Can't wait to go back next week

My lady, Maddi S is absolutely amazing, kind, respectful, informative, gentle, explains the…read moretreatment and the steps very well so you're never surprised! It's not just self care for me it's the care I receive from Maddi (and the other ladies I've connected with as well)! The experience is one of a kind! Thank you

My lashes have never been so pampered! This is an amazing lash and brow gem in Edmonton. Tucked…read moreaway in Kingsway mall, you walk through their doors and you feel so calm already. Between Emily and Megan my lashes are always on point. I am always leaving extremely happy and so relaxed with their service. Most importantly during this time their cleaning measures allow me to feel at ease as you watch them clean their stations between patrons and minimize the number of people in their studio

High quality lash service. Clean, professional relaxing environment. Talented and meticulous lash…read moretech also very friendly and knowledgable! I was very happy with my lashes, excellent retention. Don't waste time and money - spend the money on quality and you won't be disappointed.

From the owner: Beauty is about enhancing what you already have. Poisonous Plum Lashes offers just that! Customized…read morelash enhancement services, paired with a friendly professional environment. Whether you're looking for a soft natural glam look or that VA_VA_VOOM Oohh so fabulash look, we would love to work with you. We use only the highest quality Heath Canada approved products, combined with expert solutions and advise to give you the best possible experience. We are continually upgrading and expanding our education and skill to bring in the newest services and products. We are focused on providing exceptional lash services, while educating our clients on this fast booming industry. Safe practices, and the health of your natural lashes are one of our top priorities.

Sherwood park location Not good. I asked for someone to review camera as I couldn't open my eyes…read morewhile I was getting my lashes done. Only me and person working on me. Until another person entered and talked for whole session never said anything to me or why they were there. My stuff was moved. I tried several times to talk to owner and asked that the cameras be reviewed. I also had to cancel my credit card and debit what was in my wallet. One lady said to the other in mid conversation "did you check your credit card?" They were not even talking about that at the time or anything related. I'll never go back

Service was amazing for that I rate 5 stars but The moment I got home they just started falling out…read more, I've had my lashes done for 10 years now and never had this happen I feel for $168 which is also the most I've ever spent on lashes they should last at least two weeks with only a bit of fall out. It's too bad they looked beautiful the first couple hours I've had them on

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.