Service is pretty horrendous and super disorganized at best, scammy at worst. I never reviews this bad, but since they just sent me a text promoting their business as "Murai Therapeutic" now that their old Groupon page seems down, I fear they're using different names to avoid getting dinged for bad practices. I had initially scheduled a massage and facial appointment for 5/30 and all seemed good. Not even 24 hours later, I get a text that my appointment was in a day, when I was flying out of town. No biggie -- she removed that mistaken appointment as soon right after I texted her. But then she cancelled my 5/30 appointment a few minutes later. Luckily, I purchased through Groupon and was able to get a refund -- this is important since I do NOT recommend ever giving this business your credit card number. When 5/30 rolled around, I received a text that I had an appointment in four hours. She re-added my appointment to her booking platform that same day, so I used that link to cancel. I received a text saying I'd be charged $25. She only backed down when I sent screenshots of the cancellations they initiated (and probably since they didn't have my payment info on file). No apologies ever in this process. I also don't think texts from their main number are automated like they make them seem due to grammatical errors ("press C for confirming"), so I must block them to avoid getting these wild promotional texts. read more

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I would give this zero stars if possible! My son got me a 90 minute facial and hot stone massage certificate through Groupon here for Christmas. It just turned into an unnecessarily horrible experience! The lady sent me at least six confirmation confirmations changed my appointment time and why I complained and astronaut to keep sending me confirmations. She canceled my appointment lesson 24 hours before it was scheduled and told me to get a refund from Groupon. She was rude and unhelpful. I'm so glad I didn't let her put her hands on me! I've been getting massages for years and I've never dealt with anybody like this lady! Avoid it like the plague. read more

I highly recommend Face & Body. I have been going for years for facials and Aileen is amazing. Just had an Eurasian facial yesterday and I was glowing afterward. My face felt so clean, soft and moisturized. Easy on line booking and a discount on your birthday month. ~ Shannon read more

My first facial with Aileen was amazing! Now I know why her calendar is pretty full for months! She really knows how to pamper you & tailor her services to meet your skin needs by her extensive knowledge on skin care. I'm definitely returning!and look forward to healthier youthful skin for years to come! read more

Relaxing experience, glowing hydrated skin on my mom daughter day out!!! Aileen is wonderful and knowledgeable person in her field. This Sunday morning just turned out one of the most relaxed ones:) My 13 year old and 19 year old came out of the room super pleased on cloud nine, now want one done every month read more

I know you're supposed to wait a few days after a facial to review the service just to see how your skin reacts...but I could not wait!!! I had my Groupon Eurasian facial yesterday and I loved the entire facial service and how my skin felt during and after the appointment. Aileen is a master of her craft. I honestly feel like I'm in a proactive commercial..."she made my skin feel great!". What I appreciated most was her attention to detail and the fact that she did not try to rush the appointment and walked me through everything that she applied or did to my face, shoulders, and hands. She uses only natural products that aren't irritating. And they smell amazing!! Not overpowering at all. It was a luxurious experience and I left seriously wondering when I'm going to book my next facial with Aileen. Check out the Groupon, it is well worth it! read more

Happy belated Mother's Day to me! My mom purchased a facial from Aileen for me for Mother's Day and I was told to schedule it for anytime during the month of May. I finally had a chance to do so last week, and it did not disappoint! Balancing work with 2 toddlers, a dog, and a husband leaves little time for alone time, so it really was such a treat to get away and enjoy this 90 minute service... Aileen gave me perfect directions and was waiting for me when I arrived a couple of minutes early for my appointment. She couldn't have been sweeter, giving me a warm welcome, and after I filled out some quick paperwork, I found myself relaxing away in her chair. The facial I had included a hot stone back massage and scrub as well as a head, neck, shoulder and hand massage. I enjoyed it all... except one part that tickled my nose! I walked away extremely relaxed and my skin felt great too... much softer and more hydrated than it's felt in ages. I appreciated that Aileen didn't try to sell me on a ton of product; she respected my relaxation time and did her thing. I could tell that everything she used was quality and while I didn't inquire about purchasing anything, I wouldn't hesitate to do so on a future visit. And yes, there will hopefully be a future visit... and soon! read more

I haven't had a facial in so long and have been on the hunt for a place since we moved out here. The combination of hormones from a new baby, plus the difference in weather put my skin in dire need of some help! After seeing various Groupons and Living Social deals pop up, I chose Aileen based on her previous Yelp reviews and I'm so glad I did! The place is a bit tricky to find, as it is hidden in a back lot amongst other businesses. She also shares the suite with other offices, so that was also a little confusing. However she promptly came out to greet me, so I didn't have to wander around for too long. I had the Eurasian Facial and it was great. Aileen is so friendly, professional, and gentle. She explained everything as she was doing it and her methods were very soothing and relaxing. Not only did it include various facial treatments, but also a head, neck, and shoulder massage with hot stones and a hand massage with softening agents. It was the perfect way to spend "me" time. My skin looked and felt great afterwards! I will definitely be coming back more often. read more

I've been a steady client for over a decade. The facial experiences are relaxing with refreshing results for my skin. Aileen runs an extremely professional business and it's always a pleasure to see her. read more

I always feel completely pampered and cared for during my facial. It's been over a year before I went yesterday-my face feels wonderful and I feel her attention to detail was specifically designed for me! read more

Aileen is extremely friendly, professional, and gives an amazing facial! My face was feeling great after and I was extremely relaxed. Would recommend to anyone! read more

Aileen is amazing! This is my first time, and I already felt the difference on my skin . Much smoother and cleaner! Her place is very relaxing and her bed made me fell asleep in like a min haha! Just made my second appointment and I'm looking forward to it :)) read more

First time coming here with a groupon facial and really enjoyed the service that Aileen offered. It was really relaxing and I noticed that my skin became smoother. Aileen has had 20+ year of experience and you can definitely tell. I will definitely come back here again as I plan to get more facials done before my wedding. read more

Love the treatment and bought a series of treatment. No expiration My face feels so smooth and blackheads are gone. read more

Wow...this facial went above and beyond all my expectations! Aileen is an incredible esthetician (over 20 years experience) and really knew exactly what my skin needed. Within my 60 minute treatment she was able to do a deep cleanse, exfoliation, lymphatic drainage massage, double face mask, scalp massage and hot rock massage!! After getting up from this treatment and looking at my face I not only felt relaxed but my skin looked better than it has in a very long time. I highly recommend anybody to see Aileen and I know I will definitely be back! read more

I started seeing Aileen several years ago and go see her every time I'm in town (a few times a year). I most recently went a week ago. She's wonderful--friendly and professional. I usually get the hydrating facial. Her massages also really add to the relaxation. She uses a lot of essential oils (as mentioned in another review) that smell and feel great. You can buy products that she uses if you want to (they're on display), but she never pushes them on clients, which is nice. I also get eyebrow waxes from her, and they always come out well. Her services are very reasonably priced, and you can buy packages with three facials to get an even better deal. I always come out of the facial sessions feeling rested and with my face feeling refreshed. I have sensitive skin, and I've never had any problems with the products that she uses, either. Parking is easy, but it is a little tricky to find the place at first in the complex. If you look up the address on Google maps, it gives you the accurate location in the complex. I really can't say enough how great Aileen is and how skilled she is. Highly recommend! read more

Aileen is a professional and has a lot of knowledge on the products she uses. I started seeing her with a Groupon and have since become a regular customer of hers. My face always feels so soft and clean when leaving the spa. She does a great job at making you feel comfortable and relaxed during the facial. I highly recommend Aileen as your go-to esthetician! read more

Got the Classic Facial. The place is tucked behind the main street. You have to look a bit for it but it's nice as I couldn't hear any traffic. Super quiet and relaxing once started. Instead of a busy spa where you can hear voices, people walking by, etc, this was a super quiet and relaxing experience. The facial was relaxing and took care (at least temporarily) of my dry skin. She explained everything she was doing step by step. My skin feels great and has some moisture for a change. Products smelled wonderful! She did a great shoulder, arm massage - it would have been worth it just for that. At the end she gave me samples to try. She didn't try and force expensive products like many spas but said to try them and see. Prices are very reasonable and I will be back. read more

I bought a living social/groupon for a classic facial. Place was a bit difficult to find-- its kind of hidden. I was pleasantly surprised with this facial. The place is not a super fancy spa setting, but the facial itself is nothing less than quality. Aileen was so sweet and professional. She gave one of the best neck and facial massages I ever received. This is definitely a facial that not only cleanses the face, but will provide relaxation! Products were wonderful-- many natural essential oils and smelled amazing. I'm pregnant and unfortunately experiencing alot of skin discoloration, as well as freckling. She used a brightening mask, which I swear had immediate results. Regular prices are more than fair and I will definitely be returning after the baby is born for some chemical peels. read more

I got a euroasian facial today and it was one of the best facial experiences I've ever had. She definitely knows what she is doing and her movements almost seem like a dance across your face. At times it feels like a teeth cleaning but when all's said and done you feel cleaner, lighter and brighter. All the products she uses smell and feel wonderful. I went with a Living Social, but will definitely pay retail for such a great result! read more

Aileen did an amazing job. She painlessly performed extractions and in between all the other wonderful things she did a great massage. I would definitely go back. read more

I just had THE BEST facial with Aileen! As a new mom, I was so excited for this facial and I was in hopes that it would make me feel new (lol) and relaxed. Aileen did not disappoint! She was very sweet, very informative and gentle during the entire service...I low key almost fell asleep towards the end. I'm definitely coming back! read more

Received a gift certificate for a facial and it did take me a bit to find the place was well worth it. Completely relaxing and my skin felt so clean and soft. I think I was glowing! read more

I would highly recommend this place. I had a 60 minute facial that included hot stone shoulder massage and a hand treatment. She did a great job. read more

I tried this place at first because of the Groupon. Years later, whenever I am asked what gift I want, whether my birthday, Mothers' Day etc, I always say, "a facial with Aileen Fung"! She has magic hands. You will be so grateful for the experience. It is an interesting place, a bit off the beaten track in a strip mall. However that is what is so appealing to me. She remembers everyone she meets and makes you feel very special. My 90 year old mother loves her, too. It is worth the 30 minute drive for me. Always! read more

I came here with a Groupon Facial, Euroasia Facial and it was the best facial I ever had. Aileen was amazing and knowledgeable. I will defiantly be using her services again read more

Omg best facial ever .... The prices r good and alieen is very knowledgeable of the skin.

I loved the facial I received from Aileen! This was my first time and Aileen was very knowledgeable and personable. The facial itself was very thorough and relaxing. I nearly fell asleep after she put warm wraps on my hands after she massaged them. My skin was glowing when I left. It was a treat. I'll definitely be going back. read more

I bought a Eurasian facial on Groupon so you know it may be a hit or miss... But I looked up the reviews and saw they were all 5 stars. Well let me tell you, the reviews don't lie! The place is very quiet, quaint and darkly lit (relaxing). Aileen's room is spacious and is setup for a meditative, relaxing experience. She is very kind and very knowledgeable. She cleaned my skin, checked my skin condition and gave me tips on how to improve self care. She gave me a rose mask, hot stone massage, hand treatment, scalp massage and more... PLEASE GO! Keep this wonderful woman in business. read more

My first time seeing Aileen for a classic facial, neck,head,shoulder massage.. She definitely made me feel so relaxed and comfortable and wow my skin looks and feels great! I will definitely come back again. read more

I've had at least 5 facials here, including the classic, a back scrub and peel. The whole process is amazing, relaxing and well worth the visit. My skin looks so much better after each visit. She knows how to get rid of dead skin cells and tighten pores. I highly recommend her services. read more

I saw Aileen for a facial for the first time this week. She was great. Right from the start she made me feel very comfortable and relaxed. The whole experience was wonderful and my skin looks and feels soft and hydrated. I can't wait to see her again. read more

If you're looking for a great facial, this is the place you want to go. It's super quiet and comfortable. I have had facials in some of the most upscale spas in the Valley and Aileen is the best. My skin looks amazing and I feel totally relaxed. The hot stone and hand massage were an added bonus that you don't often get at other spas. I highly recommend Aileen !! read more

I had a wonderful hydrating facial treatment at Face & Body. Aileen is very skilled, the treatment was relaxing and my skin looked beautiful afterwards. I can't wait to go back! read more

I purchased the livingsocial deal for my mom. It was very easy to get an appointment. Aileen is very sweet and made us feel welcome. Mom was very pleased with her service and loved her facial. She recommend that I make an appointment for myself. While Aileen's room was clean and inviting, the rest of the facility is used by other businesses and could use a good cleaning. Regardless, I will visit Aileen in the future. read more

Just had my first facial at Facial Pro in Scottsdale and I was very impressed. Having a facial is my favorite way to treat myself, so I have had many. Aileen does a great job - very professional and knowledgeable. She trained in Hong Kong so her technique is a bit different than what I've been used to but I loved it! She explained what she was doing and why at every step. When I got home my husband commented on how great my skin looked - believe me, this is a very unusual thing for him to do (we've been married 43 years). read more