I went to Envy Nails for the first and last time on Monday June 22, 2026. It is a beautiful place…read moreand the pedicure with Linda was absolutely amazing. I wanted to love the place but after Linda and I got done making a plan on how to do my nails and she began preparing my nails, a lady walks in and just announced loudly that they were supposed to have an appointment at 4pm, Linda gets up and runs to her to look at the book. There was no appointment in the book. Linda asked for another time but the lady said it would not work. I understand that this lady was most likely a regular and that mistakes happen but what happened next was unbelievable. Linda came back to me and asked me to get up and move from my chair. I looked at her in disbelief. There was no please move, no explanation, and certainly no apology. I almost got up and left but she had already put on 2 fake nails. So the next lady who was going to do my nails obviously felt uncomfortable and I think asked if someone else could do my nails. Next I was told to get up and move to another chair. So I did. I believe this was the owner who was going to do my nails. She asked me what I wanted done and I told her to ask Linda because she knew exactly what what we were going to do to do and since they speak the same language I thought Linda could explain it to her better than I could. She did not ask and began to finish the preparation of my nails. When she finished, I asked her again to talk to Linda. She finally did talk to her but Linda did not take the time to fully explain so the owner was unsure so I just showed her the picture of what I was going to to do until I talked with Linda. The owner rushed through my nails and did an ok job. One that was very inconsistent from nail to nail. Like I said , a rushed job. Next, it was time to pay. Still no apology from the owner or from Linda. No discount. Nothing!!!! Apparently, they do not want my business. I was going to bring my friends too. I did leave not quite a 20% tip as well. (not sure why I did this, but I did) The place is very nice and Linda did a very impressive job, but her customer service was horrible!!! I have been in the hospitality business for a long time and this is no way to treat your guests. Same goes for the owner. If you make a mistake, which we all do, go out of your way to apologize and make the situation right. Put yourself in my shoes. How would you feel if you were a new customer in this situation, would you want to come back? You have the potential to do far better than you have so far. My experience started out amazing but that ended very quickly. An apology and some sort of a discount was all that you would'v had to do to resolve this. You could have kept my business and potentially have gained more business as well.

I'm sorry but I won't be going back ever. The gentleman was very apologetic but clearly has a lot…read moremore to learn. My nails are thick, uneven and bubbles all through. The nail tips were to painted thinly with the same color thinly carried up the sides of my nail bed... what I got was a French tip of different colors . I would be okay with that if they actually came out nicely!! My nails aren't funky but yet these acrylics are going all different directions. I'm so embarrassed! I have to wait for my fingers to heal from the two cuts in order for me to get them fixed elsewhere!

Let me start out by saying that prior to coming on a snowy day the receptionist called to warn me…read moreabout the roads. As I live an hour from town I rescheduled but thought that it was awesome that she took time out to warn me to ensure my safety. Obviously customer care is imperative to this Spa. Finally when I came in for my procedure today It was my first time at the spa as they did have a deal for the procedure I was getting I decided to switch things up. Chelsea was the NP that worked with me and was super friendly and knowledgable. She was conservative with her treatment and assured me I could always come back if I was not 100% satisfied. This is important as some procedures are not immediately reversible and it is better to start conservatively even though I know I can be pushy sometimes ;) I have been to many other med spas and must say they have a good thing going. As it was my first visit I cannot vouch for 5 stars quiet yet but I will be back. The ladies at the front desk were also very professional and helpful unlike some other med spas I have been to. I must say this is also in a new up-and-coming area of Sioux Falls that was fun to explore while waiting for my appointment! I will be back for sure!

What can you say about a 40 minute massage but get charged for a 60 minute. They claim the time…read morethat you enter the room and when you leave. Eample my massage was for 3 pm. I entered the room at 3:04 got undressed and on the table 3:09.. I am a guy.. The Lady came in 3:13 when she got done I looked at the time and it was 3:49 pm. I asked and they told me 10 minutes b4 and 10 after the massage.. They were late for one thing and the girl was not friendly and the massage was below poor. Waste of time and money

I would NOT recommend this place at all, I made appointments months ahead to get in then day before…read moreappointment September 21r they call and cancel my appointment and they rescheduled me with the same girl for Sept 25 now mind you I live in Iowa over an hour away. So guess what I just get to Sioux Falls for appointment on the 25 and they call the same girl has medical emergency again and can't do me, I have drove all the way there for them to cancel my appointment an hour before I'm to have it. Very poorly managed place, I will be cancelling my membership to Massage Envy.

Several family and friends felt overcharged. I had my eyebrows done three years ago and still can't…read morecover up the awful job tattooed on my face. She had her assistant do it which is certified under her license.

I got a lash lift and WOW!!! Not only do my eyelashes look amazing, but Lisa was so friendly and…read morereally knew what she was doing. My eyes did not get irritated at all from the process and I left feeling great. I will be back for sure!

I took a risk going to get Botox while on a roadtrip but I saw the good reviews and I am SO glad I…read moredid!! My results are great; the staff is so helpful and I have seen results in one day. I love y'all I miss yall lolol

Love the the NP. She is amazing and knowledgeable. Does an excellent job with fillers too. However,…read moreMegan who answers the phone is just so rude. Every call is just an intrusion to her that I hate calling and making appointments. If it had better customer service at the desk then I would give 5 stars. Once you Get past that front desk then everything goes well and everyone is extremely professional.

A great atmosphere and experience. This was my first appointment with Tristin and she made me feel…read moreextremely comfortable and safe. She is knowledgeable and knows her profession. Her space is cleverly clean and organized. Definitely will be rebooking and look forward to seeing her again!

Don't try to do a walk-in for eyebrow or lip waxing. They don't have people available for that…read more Other than that, I can't really comment much on the store. It looks like every other Sephora I've been in.

This place is Good I was yesterday and bought some shampoo and they take care me nice thanks guys…read more I highly recommend

Kaila is the BEST! She is hospitable, joyful, knowledgeable, efficient, and a true master of her…read morecraft. She genuinely cares about her customers and seeks to improve their skin health for the long term. Kaila is uplifting and encouraging from the moment you walk through her door. I had the BEST facial and detox I have ever received. I highly recommend being a patron. An appointment with KJ Relaxin is an experience you will never forget and will transform your life for the better! Thank you, Kaila, for your exceptional service. I LOVE my skin! See you soon!

Came here for a liquid facial. The results are excellent, skin is soft and peachy! If I would live…read morein the area, I would definitely come again for more treatments.

I visited my family medical doctor for reducing numbers of spots on my face after using a…read morecombination of two different medications; one of them was a prescription and the other one was from the counter as per her order. In my surprise, one of the doctor's recommendations was a Chemical Peel treatment. Two weeks ago, I had a first Chemical Peel out of the four series of treatments. It was excellent! Yesterday the second one has done and it went very well, too. She created her clinic/office is one of the most clean environment, private and comfortable places for me to have done this procedure. She demonstrated her perfection of what she does. She has magical hands with techniques. I was impressed by that she has a lovely disposition with caring, kind and has extended courtesy and yet is very professional. I am very much looking forward for the third and possibly fourth treatment in the near future, too! Y. Nelson in Sioux Falls

From the owner: Permanent Make up, Microblading, Skincare, Chemical Peels,read more