I just picked up my 2022 Toyota Corolla from Regency Toyota on Kingsway in Vancouver. It was a real…read morepleasure working with Levi Generale as he was able to trade the silver Corolla that was scheduled to be delivered to Kingsway for a black one (the colour that I wanted). Billy Tse and Fred Wu also were able to secure the same lease rate that was quoted to me way back in April!! Thanks Billy and Fred. The whole car buying experience was very pleasurable. I highly recommend this team and I am certainly going back to purchase my next car from Levi.

I leased a 2017 Toyota RAV 4 AWD LTD. Aug. 11,2017 and bought the Extra Care Protection (ECP)…read morePlatinum program which is valid until 48 months/100,000Km. Now, I have a major leak from the sunroof which is making its way to the front passenger side and driver's side carpet. I brought it to their service dept. and they said that I have to pay $280 plus tax to fix it. I tried to explain that this kind of repair should be covered by their ECP since it's a faulty sunroof drain. I feel that I have been deceived and lied to when they sold me their ECP and I plan to bring this up to the Better Business Bureau and even up to Toyota Canada M.H. GECOLEA

Located in an industrial area with not much nearby . Two waiting areas : one on ground level and…read moreanother on second floor with access only via a looong flight of stairs . Refreshments include cans of Bubly and Coke , an espresso machine and half slices ( ! ) of banana bread and lemon loaf etc . Came in for a complimentary first 1600 km inspection and the wait was a little over an hour . Apparently the 8K service will be comped as well . Nice :D

Went to Canada to have an OEM dash cam installed in my Lexus UX Compact SUV after failure to find…read morean equivalent in the United States. I called ahead of time to ensure I could get serviced at their Lexus dealership despite the vehicle being purchased in Washington. The after market dash cameras had problems with draining the battery despite the vehicle being off. This particular Lexus OEM would be wired into the car and would not drain the battery while the vehicle was parked The reception guy had quick attention to detail as he noticed the recent purchase, mileage, etc. the installation took almost half a day and the technician at the end, walked me through the download of the app and how to view the dash camera videos. The transaction was seamless. They offered me a ride to a local shopping center due to the long wait.

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

They were not honest. Lucky to give them 1 star. Took my car…read moreto get it tuned. They quoted me $300, I Sat in their shop and after it was all done. The guy goes so your bill is$700. WHAT ThE F@&$"); " oh we fix this and that. And yeah" Something you could of told me before you assumed it was ok to do what ever it is you did.

Want something installed, fabricated or fixed on your VW/Audi, BMW or Porsche? These guys will set…read moreyou up properly! Shane and the crew have done maintenance and performance (brakes, suspension, ECU tuning) work on my Audi A4 and have never let me down. Only downside is that they don't open on weekends, but the amount of work they do during the week, I let them have their weekends with their loved ones. Go check 'em out! FYI, they moved about a few months ago and I updated the business listing, but just in case Yelp hasn't updated when you read this, the current address is below: 248 East 1st Avenue Vancouver, BC V5T 1A5

These guys are amazing. Had new winter tirees put on my vehicle last minute and we're done by the…read moretime it took me to have a beer and a bite to eat at the Raven Pub. I highly recommend.

These guys are awesome. Work very quickly and communicate the process and all potential changes…read more Price transparent from the start. I feel very confident when dropping my car there, knowing that I'm going to get a fair and honest job done. Even though the last two times I took in two older beaters I was not anxious while they were being fixed. I had confidence that it was going to get done properly and fairly. Cheers!

Couldnt offer a lower rating. Brought my car in and MONTHS later it wasn't fixed. I ended up paying…read moremore than $7000 for a repair that should be been $1200. They keep saying they are the specialists, and I've had to go back 4 or 5 times. Here we are 6 months later and the transmission is acting up again. I am taking them to small claims court. DO NOT RISK TAKING YOUR CAR/TRUCK HERE!

I've been coming here for several years now and there's a reason for that. I've had most of the…read morebasics done...battery replacement, brake pads, tail lights, oil changes etc. Every time I've been able to bring my car in at a convenient time, it's been ready when they say it will be and the pricing has been more than fair. Once I even brought my car in for tire rotation and oil change and Mo said I didn't need the oil changed yet cause i hadn't reached the 6K mileage (i brought it in after 6 months). They rotated my tires anyway and didn't charge me anything. Who does that?? I also appreciate that they don't make me feel like a total tool even though I basically know nothing about cars. They answer my questions and always give me a thorough breakdown of what's going on and why. I have a few friends who've recently had really bad luck with their mechanic so I'm more than happy to keep giving Bert's my business.

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C