I have a two twin beds for my children, which were great and very comfortable even for me and my…read morewife to lay on for a little nap we just recently went back and bought a king size mattress and the experience was lovely. Mr.Marty is great and personable and will answer any question you have. He has even given us free straps that I have used personally to move my kids bed frames mattresses and even my small L sofa. He definitely values his customers!

The customer service here is undoubtedly the best in San Antonio. Mattresses were more than…read morecomfortable and affordable. We got ours delivered the next day. Can't say enough good things about this place!

We're told we spend 1/3 of our lives in bed, which arguably makes a good mattress one of the most…read moreimportant investments you make. I, for one, had no idea mattresses could be so complicated...latex, innerspring, memory foam, the list goes on... That's why I'm so glad someone recommended Geoff and his shop. Holy cow! Talk about an encyclopedic knowledge of "everything mattress". My wife has narrowed her research and thought a latex mattress the way to go, but had no idea the learning experience we were about to have. Geoff is an absolute pleasure and it's obvious wants what's best for everyone who walks through his door. He'll take the time to walk you through every aspect of what you're trying to do, no matter how much time it takes him. I cannot say enough about our experience here. If you're in the market for a new mattress and have questions, do yourself a favor and go give Geoff your time. You won't be sorry.

Excellent customer service! I love how passionate about his products the owner Geoff is. He will…read morebreak it down for you the why behind latex mattress and makes sure that you pick out he best one for your needs. My husband had a bad back and needs a specific type of thickness and firmness and the one we selected with Geoff's advice has been perfect! I highly recommend stopping by and talking to Geoff about the mattress options.

I will never spend another dollar here or at any other Matress Firm location, they are not true to…read moretheir word, they don't explain certain situations. We bought a matress at the Alamo Quarry location, and the sales guy assured us that if we weren't completely satisfied, that we could return it, but he never mention anything about a restocking fee or delivery fee. We paid $1,136.00 cash and when we received the matress, it was very lumpy and so so uncomfortable, It felt and looked like it was a used matress. We only slept on it one night and it was the most uncomfortable sleepless night ever. So my husband called the store to see if we could return it and get our money back so we could further look into other mattresses. And he said we absolutely have to wait 30 days, however when we were making the cash purchase, he did not once mention we had to wait 30 days, so we kept it for 30 days but did not sleep on it, luckily we still our old matress and used that one. Also he never once mention that if we weren't completely satisfied to return it , that there would be a restocking and pick up fee of $300.00, so they did put the remaining $800.00 in our bank account , but still $300.00 short. So we will never ever make another purchase there.

First of all, the customer service was exceptional! Montrail greeted us with sincerity and…read moreprofessionalism and took his time to learn our needs and concerns. He explained the science, construction, and specs of each mattress. This location had a fantastic selection. Montrail was extremely knowledgeable and a great salesperson, but neither pushy nor insincere. We had a great experience. We found just the right mattress and returned later to buy a second mattress at a fantastic price for our son. Great value, great selection, great service!

Very friendly and knowledgeable staff. The store is well lit, clean, and organized. The gentleman…read morewho assisted us knew his stuff and guided us through selecting a mattress. However, the mattress I thought fit me ended up being too soft because I assumed that's what I needed. I told them that I didn't like the mattress and they politely assisted me with choosing a different one. It was a good shopping experience.

David and Evan were the salesmen there the day I came in , both of them were super friendly and…read moreKnowledgeable of the products . I had actually was just planning to shop around before I was gonna make a purchase , but they were able to provide me with next day delivery , plus a price that I didn't wanna pass up . So if you are in the market for a mattress I would highly recommend coming here first !

I was looking into a new matress as I moved in to my new home, the sales person Vicks is very…read morehelpful and very patient, I did buy a new bed and it supposed to be delivered in few days, I was so excited and actually stay at my new house, expecting the bed will be delivered, the bed was delivered, however is a wrong size, I call the store ( DE ZAVALA ) spoke to the supervisor which who happen to answer the phone , I explain to her that the bed is a wrong size and that I need another bed since I already move out from my other house to a new house.then the SUPERVISOR which I did not recall her name, did not a apologize , stated that theres no way she will have another bed to be delivered not till friday, I let her know that I dnt have a bed and that I need one to be delivered, shes very rude and inpatient, shes basically dnt care if I dnt have a bed to sleep on, you need a mattress do not go to de zavala, that supervisor , shes awful no qualifications being a supervisor..she cancel my order and did not refund all my money, she cancel my order so whatever is come for free stay at my house..not done I will she her at the court., I will file a complaint for not refunding all my money..the worse supervisor , rude and impatient..she cancel my order and not refunding my all my money, she did it in purposed, I was waiting for the district manager to call me back with in 24 to 48 hours to discuss the situation, I did not recieve a call from the district manager either..

Had a great experience! Walked in and knew what I wanted. The sales person helped me make an…read moreeducated purchase.

UPDATE: Billy Bob's owner responded to my Google review…read more Please view it before buying from this business. Threat: A statement of an intention to inflict pain, injury, damage, or other hostile action. I made no threats. I simply shared my experience with the public after having been treated so poorly. BECAUSE I was waiting on a response, I answered calls from unknown numbers. I received no calls, and have no voicemail messages from Billy Bob's owner. So I stand by what my original review said: BUYER BEWARE. You will be happy UNLESS and UNTIL you have a problem. I would also add that if Billy Bobs is now leaving their floor models on the floor to the point that a firm mattress feels and is spoken of as being plush, there's no way to know what you are truly taking home. This was not the case with my other 3 purchases. So I suggest that you lay on your mattress before taking it out of the plastic to prevent the same thing from happening to you. You can see from her response to my review that Billy Bobs will do nothing to rectify the situation. While it is not how or what I wanted the response to be, and while I find it sad that I received a response ONLY after trying to warn others, I now have a response and you the potential buyer have the story.

Great prices & selection of beds. Nice folks, what more do you need? Been shopping here for…read moreyears, good beds, prices & staff.

I spoke to Monica over the phone to get prices, she sent me several mattress pic along with prices…read more When I asked about free delivery, She was helpful and told me she would work with me. I did go to the store and purchase a king size mattress that day. With the help of her husband Pete, I had a mattress in my home that same evening at no extra costs. I was so joyful for both Monica and Pete's great service. Thank you and I will be buying all my mattress in this store in the future.

Highly recommend! Went in looking for a dinning table and walked out with a table ! Fast & same day…read moredelivery

Real people doing customer service and sales they say it should be…read more Note they have moved to smaller digs on Nacogdoches Rd. But super friendly and helpful employees just trying to earn an honest living. Really impressed with Eric who was no pressure and very helpful as we looked and went to other stores and came back. Clearly was willing to try and make things work for us. Returned and bought a sofa from him and met one of the helpers who was also genuinely courteous and helpful. Good place for budget furniture.

Great value furniture and even better customer service! We've been twice this year and will…read moredefinitely be back