The owner greets everyone with kindness and welcoming She…read morematches the jewelry to the person with accurate perception! Her items range in price from small trinket gift to elegant splurge. She understands her customers and gears her presentations to their tastes. Although her offerings impress in each categories, the decorative gift bags make any purchase worthwhile. Each season she changes the designs on the silver or gold bags. A small shop,with ornate window dressing, that is easy to pass while in town- DO NOT miss this gem

This is a one of a kind store dedicated to estate and antique jewelry. Not many of these left…read morearound and perhaps the only one in Massachusetts at this point. The owner, Mary Vessel is an Armenian sweetheart that will really put you at ease in her small doll-like shop. She is enthusiastic about pieces from yesteryears and handmade Victorian, Edwardian, art-deco styles that are seldom found in stores these days. Prices are very reasonable for the personal service and quality of her miraculous finds. A unique store.

Had some dental gold I wanted to sell. I got a quote of around $50 from an internet place but then…read moreremembered Goddard and how nicely he fixed a gold chain I had. I assumed I'd get a bit less money but wanted to support local businesses. So I was surprised and very happy when I got $65 for the gold. After this he did a job for me of modifying a gold chain to have inline stars of david. The work was perfect and the price was unbeatable. Note that in the picture the only Goddard work is the gold chain mod, the actual stars and cross are not gold and not an example of the exquisite custom work he does for people who have a lot more money than I do :-)

Adam and Richard were astonishingly kind and patient working with me. I had a specific budget and…read morethey went out of their way to work with me and create a memorable experience. They are the real deal and worth a visit. I will definitely return.

This is my favorite store! All the merchandise is beautifully made, colorful and useful. It is…read moremostly contemporary, which is my style. I can't get out of here without buying something! I have purchased jewelry, ceramics, glass, candles and more.

They seem to have forgotten it is the holiday season. They wrapped a Christmas gift in orange…read moretissue paper (what happened to seasonal colors like red, green, white or blue?) and used yellow and orange ribbon on the unwrapped box and declared it is wrapped for Christmas. It looked like it should be presented at Thanksgiving. Defintely out of touch with the season. Also less holiday options. Had been a loyasl customer for years, will not return because of the attitude I received when asked for a Christmas theme wrapping.

My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

I came to Artinian Jewelry in Lexington Center not knowing anything really about engagement rings…read more Brie worked with me to design a beautiful, unique ring. Brie was professional, patient, informative and steered me with a focus on durability. Brie's husband Michael crafted the ring skillfully and completed it for me right on time. I am very satisfied with my experience working with Brie and her husband and the outcome. Thank you Artinian Jewelers.

Boston Bijoux is a jewelry store with exceptional pieces and outstanding service. The quality and…read moreselection are "breathtaking" but the service outshines everything! I often bring in my pieces for repair, and the customer service and workmanship are top-notch. Boston Bijoux is my "go to" place for everything jewelry. So happy they are in Acton.

Boston Bijoux is a gem! I recently purchased a pair of earrings and a ring that I absolutely adore…read more The selection is beautiful, and the quality of the jewelry is outstanding. What really sets them apart is their exceptional service. They replaced a missing diamond in my engagement ring and polished the ring so beautifuly that it looked brand new. The craftsmanship and attention to detail exceeded my expectations. Everyone was friendly, knowledgeable, and a pleasure to work with. I highly recommend Boston Bijoux for both jewelry purchases and repairs, and I look forward to returning in the future.

The most spectacular engagement ring I have ever seen!!! I…read morefound this place while doing a google search for places around the Burlington area that did custom jewelry. I wasn't particularly impressed with the website but since the reviews were good I thought I'd give them a chance. This place exceeded my wildest expectations! First of all, I love that it is a family owned business. There are two brothers that own and operate the place. I worked with Brahim on the design of my custom engagement ring. I had been shopping with my girlfriend a few places but she could never seem to find a ring that she totally loved. I went to Brahim with a number of ideas for what I wanted to include in a ring. Brahim was completely professional as he worked with the ideas that I wanted creating sketches and even offering a few ideas for stuff that I hadn't even thought of. He also wasn't pushy about me getting anything too expensive and even suggested that if I wanted to buy the diamond from someone else and bring it to him that would be fine. He's not in the diamond business but did a search for me and in the end actually found a perfect diamond at a great price from someone he knew in the industry. Not to mention the fact that his prices are extremely fair! Having looked at plenty of ring settings and prices his quote was almost equivalent to those at other places that aren't custom made! Once we had agreed on a design in just 3 weeks he was done! The ring came out absolutely perfect and exactly as he had described it would. He actually ended up adding 4 extra diamonds in the band and he didn't even charge me extra for them! Not to mention, every time I went back to him he would even remember my name. Needless to say my fiancé completely loved the ring! She said it was the most beautiful ring she had ever seen. I have already recommended Brahim to a friend who's getting engaged soon and would highly recommend him to anyone who is in the market for custom jewelry. Brahim was an absolute pleasure to work for, guarantees all his work at no extra charge and delivers nothing but quality product. 5 Stars! UPDATE: I can't say enough good things about this company. They do things the old fashioned way, completely by hand, and they stand by their work. The best customer service I have ever seen. I bought my wife's custom engagement ring from Brahim back in 2012. Fast forward a few years, my wife found that the ring just didn't fit as well as it used to (she lost some weight). I dropped by Brahim's shop and he bent over backwards to make it right. First he added a couple gold beads inside the band (per our our request) to try and make it smaller without a full resize. Unfortunately that didn't quite do it for my wife so we went back. Brahim offered to do a full resize...no questions asked! Now the ring fits beautifully! We went in the weekend before Thanksgiving and he had it ready 4 days later! Awesome service! These guys are as good as it gets between customer service and standing behind their product! A pleasure to work with! Don't hesitate to give these guys a shot!

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I have recently had the pleasure of asking KB to work on both my engagement/wedding rings as well…read moreas a bracelet. Both father and son have been so incredibly helpful, polite and professional. If you need your rings cleaned, polished, repaired or adjusted, this is absolutely the place to go!

This summer I had the pleasure of working with Rob on a custom engagement ring for my fiancée. When…read moreI first found KB Jewelers, wasn't sure where to begin but after one meeting with Rob I had already decided that a custom design was the way to go - and boy was I glad I did. At each step, from picking the main stone, accents, band and setting we were given so many beautiful options. Some we hadn't even considered, like choosing kite diamonds for the accents. I can tell Rob has a passion for his work and it shows in his fantastic taste and beautiful and high quality craftsmanship. My fiancée and I were both in awe of how beautiful the ring he crafted for us was and I am so glad I made the decision to go through the process with him. Did I mention his prices are honest and affordable too?! I never once worried that we were blowing my budget and he did everything in his power to make sure we were getting the best for our money. I'm certain I'll be heading back in the near future once the time arises for wedding bands :). Thank you again Rob for this lovely ring!!

I stop in whenever I'm in Concord. Recently, I stopped in to take a peek for something to wear for…read moremy son's wedding. This top jumped off the rack and the astute clerk matched the most perfect earrings with it. They definitely MADE the outfit. I was thrilled and one of my son's friends grabbed me on the dance floor just to tell me how beautiful I looked......... thanks to the gals at The Grasshhopper that helped me that day with my friend Sandra who lives in Concord. ( I live in New Orleans....wedding was in Richmond, Va.) Mary Ann Kauchak

I recently went to the store to purchase a few tops for my daughter. I was assured by the…read moresalesperson the items could be returned if they did not fit properly. The tops needed to be returned because they did not fit. When I went back to the store with the receiptI, I was informed that they could only be returned for store credit. The salesperson showed me the yellow sales receipt stapled to the cash register sheet. On the yellow paper receipt was stamped "returns for store credit only". My issue is that the yellow store receipt was not submitted to me for review prior to running my card through for payment. There is no way I would purchase anything for Store Credit Only. BUYER BEWARE!!!!! If I could give them a negative star, I would

It's such a pleasure to walk into Patina Green, and I enjoyed the scented candles so much I enjoy…read morethem at home and work now! I like to go in there when I want something special and unusual for someone and I often end up finding something for whom I wasn't even thinking!

So many items I didn't know where to look-Unusual items yet quite overpriced-Whimsical want items…read moreas opposed to anything you would actually need We entered the store as the door was open and there were only a few patrons The other patrons ignored the footsteps direction so we failed to realise there was a pattern in which to walk into the tiny store We for entered with masks and gloves on and the owner barked that we went in the wrong direction-A few other patrons moved in the same direction as we but she failed to speak to them about it We questioned the price of items- some pillows-without a pricetag to which the clerk responded" just look at the price tag!" We stated there was no pricetag and nonverbally she expressed her dissatisfaction with us as patrons We had never been in the store before and although it's a lovely town with a lovely centre we will never go back to this establishment again. You don't have a second chance to make a first impression.