Heather is truly one of a kind. She is unbelievably patient, incredibly knowledgeable, impressively…read moreeffective, and so deeply caring that she can make even the most stressful real‑estate moments feel calm and manageable. I've bought and sold homes with her, and every time she brings a sense of steadiness, kindness, and genuine support that you just don't find every day. She pours her heart into what she does, and it shows in every interaction. I recommend her with complete confidence -- I'd trust even my own children to be in her hands. She's exceptional in every way.

The Fairbanks housing market is full of 'interesting' finds and having a great realtor is so…read moreimportant in this market. Heather was awesome throughout our entire home-buying experience! She educated us along the way about things to look out for that could complicate traditional financing and what sorts of things to watch for during the inspections. We ended up making offers on 3 different houses- and that was ok because it wasn't til the third one that we all knew it was the perfect house for us. Thanks to Heather, we find the right house for the right price in our desired location and have no buyers remorse!

Hands down the worst experience I've ever had trying to purchase a home. They knew that the house…read morewas in bad shape but withheld the information from me, I had to go through 3 lenders and 4 different loan types and instead of come forward with the issue they blamed my credit. I was approved it was the failed engendered foundation and the home owners saying that they passed inspection on the septic when in fact they failed because it was not connected properly. The realtor who was supposed to be representing me raised her voice and wouldn't tell me the truth even when we showed her the report she had access to the whole time. To say I was disappointed is an understatement.

I purchased and sold my home with Madden. Gary and Ariel Gallemore made the process so easy and…read moreseamless. They were patient, knowledgeable, available, and fun! If I still lived in town, I would absolutely work with them in the future! If I could give Madden more than 5 stars I would!

I cannot say enough good things about Brett Evens and Hedgecock Real Estate. Brett made our deal…read morebreakers a priority without compromising on quality during our house hunt. He was very flexible working with our busy schedule and always communicative, employing email, text, and phone calls when necessary. A straight-shooter, Brett was honest about homes on the market with known issues and he was not eager just to get us into any house. His patience and guidance helped us land a fabulous home- one that surpassed what we expected to find! Brett's recommendations for other services (engineering inspector, loan officers, etc.) were excellent and not just some friend looking to benefit from a sure thing. We never once felt pressured to consider anything. Brett's practical approach and guidance during the buying process was much appreciated. If you've had lackluster home buying experiences in the past (like I have) I wholeheartedly recommend you contact Brett to assist you with your next purchase. You will be impressed.

Tim Clark is our realtor and he is so professional and hard working. He took the time to explain…read morethe legal details, and he was always responsive. He reached out to the horse community and we had an offer within two weeks. We had our house listed with another North Pole real estate group over the winter and we didn't even have one showing. What a different experience with Tim Clark and Hedgecock Group! I would highly recommend Tim.

I couldn't be happier to have found Chris! He helped us out, going above and beyond what anyone…read moreelse would have done or wanted to do the entire process. He has knowledge and wisdom that no one else could have. I am forever grateful that he got me and my family our dream home. He advocated for us like he was our own family. If I ever buy another property it will be with him and if I ever know anyone who is house hunting I will recommend him. He is as honest and knowledgeable as you can get! Also a joy to have worked with. He put up with a lot from us and he was again great!

I worked with Chris last summer in locating a home in Fairbanks…read more Chris was very attentive, compassionate and knowledgeable of the Fairbanks area. Chris is your agent to contact if you are interested in purchasing a home.

Horrible company to work with. Steer clear! They put on a facade of a wholesome company that cares,…read morebut are money driven and care more about their bottom line than the people who inhabit their properties. Seek realty services elsewhere and save yourself thousands and many headaches.

Avoid this company. They are very shady and will do everything in their power to keep your deposit…read more They will charge you to repair items that were not working at the time you moved in.

No idea what their level of service is because I couldn't get them to show up. After contacting…read morethem in February and setting up a plan to have our land surveyed after break-up, I ended up calling on three separate occasions in May to get the job lined up (after multiple emails) and was promised each time that the job would be done the following week. I finally gave up. Same review posted for 3Tier since they've merged.

From the owner: 3-Tier Alaska is a Civil Engineering & Land Surveying firm specializing in Construction, Boundary…read moreand Property Surveying along with Subdivision Design, Surveying and Engineering.

Once you sign the lease customer service is gone. I pay for fuel to JWL in the house I lease and it…read moreran out in thanksgiving. My property manager stated there wasn't any thing she could do. It was about -15 below. The Property Manager asked me to use my slip tank (fuel tank) and truck to get 100 gallon of heating fuel which I did. I was reimbursed only after calling after a month or so passed. Never did anyone even say thank you. Upon move in it stated front door needed to be adjusted to close correctly. The Maintence person came and adjusted the door so it closed so no gaps would let cold air in. After opening and closing the door a couple times to door jammed shut. After several weeks the maintenance person repaired the door again and the next day the screws backed out due to the crack in the seam of the door and the door jammed shut again. Once again for over a month I the front door wouldn't open. Very little to no communication from the JWL team. When the same Maintence staff returned he put in longer screws and adjusted the door so again daylight can be seen through the front door as seen in the pic I posted. After he left I opened the door and the latch would stick after turning the door knob. I texted the Maintence person (no response) and turned in a work order for repair. After weeks passed JWL stated that they had a video of the door working after their Maintence staff left and if I wanted the door repaired I would need to pay for it myself. As of this date the JWL will not respond to follow up emails nor state if it is their position that the door will be repaired or not. Then a week or so I received this: This email serves as your 24 hr notice that there will be an inspection of your unit tomorrow March 22nd around 10am-12pm. My response: Hi, Since I am out of town, and there has been some concern about the lack of repairs, and in some ways, blaming me as a tenant for the need of repairs, I am asking that the inspection be rescheduled until I return home sometime Friday afternoon. It must also be noted that a maintenance person visited the home 2 to 3 times as well as a representative of the owner and there were no immediate concerns then or now. Response: We schedule spring inspections for all of the properties we manage you are not being singled out sir. We normally do not allow tenants to dictate the schedule since we manage many properties. Since you're out of town and would now like to be present I am willing to reschedule with you. When do you plan on being back in town? Please read the email I received for a parakeet I got for my daughter. 250 pet fine and 150 for not notifying JWL. The lease talked about dogs and cats, but never mentions a notification requirement if you get a bird or a goldfish. Fines are arbitrary and can be up to $500.00 per violation even if they are not specified. The letter also stated that they saw cigarette butts out front which I was picking up as the ice melted. I was told I had essentially 48 hours to have them cleaned up or they were gonna dispatch a staff person and I would be billed for their time. A representative of JWL stated that I could deadbolt the door because the latch is not working when they did the inspection. Their customer service in approach is costing the homeowner money and I'm living in a home where no repairs have been made since the initial visit and random fines imposed due to a spring inspection when I've only been here six months. Nothing about interactions with the JWL team us respectful or like they're even remotely concerned about the fact that I had a front door that would not open after their initial repair for one month and then an additional month after that.

From the owner: JWL Property Rentals is a multifaceted property management team that aims to deliver exceptional…read morecustomer service every single time. From comprehensive tenant screening to delivering accurate financial records, we leave no stone unturned to maximize your revenue and skyrocket the market value of your Fairbanks properties. Our team of licensed property management experts works proactively. So whether it's late payments or lease violations, we tackle them head-on. But we don't just stop there. Embracing the latest technological advancements has turbocharged our operations. JWL Property Rentals constantly enhances our services to save you time and money.

Property manager is rude. None responsive. And goes against the landlord tenant act. Does not take…read morecomplaints very well and does not address the actual issues. Allows illegal use of drugs. Disappointed and very disappointed in this company. Does not uphold any promises. The military should stay away or you could be put into a bad situation

It just keeps getting better!!! Joe Head at Century 21 Gold Rush got our house on the market and…read moreworked his magic and within 72 hours we had 2 offers on our home!! He talked with other agents and got us a Full Price offer on our home!!! I couldnt ask for a better experience at all!!! This is the place to go to buy or sell a home period!!! And Joe Head is the guy to go to!! I have had the pleasure to meet all the realtors at this office and can honestly say they are all hard working honest people who will work their butts off to help you!!!

Stay far away!!! This is the worst property management company I have ever dealt with. If you…read morechoose to rent a property, you had better hope that you don't have any issues. They will let the property flood and when the house smells like mold they will not send anyone to come clean it. The house floods for a month straight every spring.

Horrible experience. The $500,000 home we rented flooded every spring for the 2 seasons we were…read morethere. The living room flooded for a month straight and smelt like mildew. We would wake up every two hours to vacuum the water up with a steam cleaner, when they decided to help they sent someone over that handed us a pump to attempt to pump the water out. The problem was that the pump wouldn't work unless we allowed at least an inch of water to flood the entire room. When the flooding stopped they had the carpet cleaned once. We had the carpet cleaned multiple times per incident to keep the mildew smell down. They did little to nothing to assist. This is something that I would expect from some slum lords but not a company renting a house for almost $3,000 per month. They're the worst property management company I've dealt with.