Our seven-year partnership with this property management company began in 2018. Initially, Jim and…read moreJessica provided top-notch service, with Jessica being particularly responsive and courteous. However, after she left and Shyanne took over, our experience deteriorated. We encountered problems with tenants, including one person that caused significant damage and abandoned the place. In 2024, Shyanne failure to ensure the property's heating system was functioning properly during extreme cold resulted in costly damage. Despite my husband's explicit request to check on the property, Shyanne didn't follow through, acknowledging the request with a thumb up but not taking action. USAA insurance denied coverage, citing a heating-related issue, and Empire reiterated our responsibility for maintaining the heating system. Given the circumstances, our relationship with the company became strained, and resolving the financial repercussions took over a year. Jim successfully restored the house's functionality in the middle of a bitterly cold spell in Fairbanks, where the temperature plummeted to -50F. Due to caring for young children and my mother with dementia and visual impairment, my husband has taken over communication with Empire over the last few years. I have maintained a good relationship with Jessica. I never communicate much with Jim but my husband when They do Talk; he felt he was bothering Jim. Jim was great with maintenance but I don't think the communication was always there. My husband wish (I been wanting to sell it for years) to retain our first family home, where our first child was brought home, but financial difficulties have arisen from the various problems associated with it. We since then terminate the relationship this summer and I felt it was mutual.

We transistioned to this company this summer with one of our property, we have found Kristen to be…read morehighly responsive and Skyla to be an excellent property manager. The new heating system installed by Altrol on November 11, 2024, was expected to bring relief, but instead, it has been plagued by issues. With the system still under warranty, Skyla has been working tirelessly to address the boiler issues that seem to arise every couple of weeks. Her dedication to our property's upkeep, even on holidays, is noteworthy, as seen during the Thanksgiving water heating issue. Skyla was instrumental in addressing the maintenance issue, and promptly got the new refrigerator this summer. I recommend them and have enjoyed our professional collaboration with Skyla. Overall wonderful person to work with.

3.75 stars! Overall, my husband and I were pleasantly surprised by these apartments compared to…read moretheir reviews on Google. Some quick key points: heat is paid for by the complex which is awesome. Also, know that I liked this apartment better than Yak Apartments and Jillian. Overall, I'm gonna discuss these categories in the review: apartment quality, apartment amenities, staff, military clause, & parking. Scroll to find what you're interested in. TL;DR is at the end of most paragraphs. Apartment quality: 3.5 stars, for Fairbanks. We stayed in the F building. All of Fairbanks apartments at a decent price range are grungy. Let's be honest, Fairbanks isn't the nicest place to rent. With that being said, there were NO serious problems with the apartment. It was not a recently renovated apartment, but was clean upon move-in. We were quite comfortable in our apartment, actually, and it felt like home. Our biggest complaints: really bad mold in the toilet bowl, poor sealing on the oven (meaning it would never stay at the right temp), poor sealing on the patio doors, and no in-apartment washer and dryer (which I will come back to -- laundry is a SIGNIFICANT issue here). With all of this being said, the staff member who did our check-out told me she also lives here. She pointed out the things that were different about her apartment because she found the differences interesting. This means your apartment, if you rent here, could be a different story than ours. I guess all of the apartments are a little unique here, some in bad ways. TL;DR: these apartments are no where near as bad as they're made out to be (or at least ours was). Better than some other options in Fairbanks. Other apartment amenities: 1 star. Please be aware if you move here -- laundry is ridiculous. The apartment sells special coins to operate the laundry machines. $25 gets you the normal size bag of coins, which I believe is 10-12 coins. This is extremely expensive, if you ask me. To make matters so much worse, though: half the driers did not work in the F building, no exaggerations. HALF. This really sucks, because people are lazy sometimes, and will leave their laundry sitting in the driers for hours before coming to pick it up. Therefore, a lot of the times, there are no driers open for use. I had days where I'd come back ever 15 minutes for 2 hours because I had a lot of work to get done and seriously just needed to get my laundry over with, but had to wait because there was nothing available. This next part about the laundry room is kinda funny, but pissed me off. There's a key code for the laundry room, but it doesn't lock all the time. When I first moved in, I had to ask a neighbor for help bc the code wouldn't work. He told me the door handle is literally just faulty. You have to enter the whole key code in as fast as you can and then YANK on the handle to get it open. It still took me 2-3 tries to open the door even after 6 months of living there. TL;DR: laundry SUCKS here. SUCKS SUCKS SUCKS. Staff: 4 stars. Overall, very kind. While they are kind, I would have to say staff can be a little unprofessional or disorganized at times. I was given incorrect payment amounts due to credits being improperly calculated while living here. If you move here, cover your bases with paperwork and numbers just to be safe. There is one lady name Aleah (Aleigha? not sure on the spelling..) who was so incredibly kind! She went out of her way to make sure my needs as a tenant were met, and I think she is the best leasing office staff member I have yet to interact with. TL;DR: staff are overall good. Some better, some worse. Military clause: 5 stars. My husband is in the Army. We moved in here with a military clause, and moved out after 6.5 months despite having a year lease on military orders with ZERO problems. I don't think military personnel or their families have to worry here. Parking: 3 stars. We got one designated spot and had to fight for our second spot outside the building. We couldn't find parking outside of our apartment only once while living there. However, get used to idiots running their tangled up extension cords from their designated post to their car in front of the building. Cars die constantly in the cold months of the winter, so get used to people possibly being in your spot in order to jump their cars. I personally wish the apartment put posts in the spots in front of the building for cars to plug in. Sometimes my husband and I had to decide who's car would be parked in front and die overnight.

Called to get the locks changed on my rental house and Larson's was able to accommodate in less…read morethan 72 hours. Price was reasonable for the install of all locks and the door nob my contractor neglected to install when he finished the garage.

Called to get a key made for my car because I lost mine. They wanted me to take the door apart and…read morebring the lock in, so they could make a key, then come out and program it. They would not give me a straight answer on the price. I called fairbanks locksmith & key, and he said it was $250, and he could be out there that night. He came out and made a key on the spot that without taking my door apart. Larsons needs to get it together.

We are first-time home buyers and went to a different local loan office- it was awful. We were…read morerecommended to try Denali, and it was the best decision we've made in this process. Missy knows what she's doing- she found us as many exemptions as were available to us, explained things in a way we understood, and made things happen. Highly recommend!

Looking for a loan? Only come here if you've been in the same job forever and have spotless credit…read morehistory. Firstly my spouse and I have been shopping around for an auto loan and applied at multiple places to see who would give us the best offer. We have been accepted by two other credit unions for the same offer we requested with Denali. Denali requires a full year of employment for all applicants vs the 6 months most other credit unions require, the fact that my co-applicant has been in one position with the same company for 3 years was not enough employment history to show them we have had consistently steady income at all times. A medical debt of less than $300 that we have documented payment plans with would prevent us from getting a loan with them until it was 100% satisfied whereas with the two credit unions that accepted our offer I simply supplied them with payment plan terms and the account balance since what is currently on equifax is incorrect. The customer service rep's tone wasn't very pleasant and I was a little shocked to be talked to like I shouldn't be expecting to be able to get a loan because as someone who works in finance and recently spoke with representatives at other institutions I know that those terms aren't the norm. My spouse and I aren't extremely well off but we can absolutely afford a car payment, which is why other institutions did give us preapprovals for the amount we requested. Overall they aren't interested in making money, looking into details and if the person I spoke to is a good representation of their company they're not pleasant to talk to. Alaska USA and Credit Union 1 are both much easier to work with and the ladies in their loan departments are very pleasant.

Hands down the worst experience I've ever had trying to purchase a home. They knew that the house…read morewas in bad shape but withheld the information from me, I had to go through 3 lenders and 4 different loan types and instead of come forward with the issue they blamed my credit. I was approved it was the failed engendered foundation and the home owners saying that they passed inspection on the septic when in fact they failed because it was not connected properly. The realtor who was supposed to be representing me raised her voice and wouldn't tell me the truth even when we showed her the report she had access to the whole time. To say I was disappointed is an understatement.

I purchased and sold my home with Madden. Gary and Ariel Gallemore made the process so easy and…read moreseamless. They were patient, knowledgeable, available, and fun! If I still lived in town, I would absolutely work with them in the future! If I could give Madden more than 5 stars I would!