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    Somers Property Management

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    JWL Property Rentals - You can see daylight when the door is closed and mode on the top of the door too

    JWL Property Rentals

    (1 review)

    Once you sign the lease customer service is gone. I pay for fuel to JWL in the house I lease and it…read moreran out in thanksgiving. My property manager stated there wasn't any thing she could do. It was about -15 below. The Property Manager asked me to use my slip tank (fuel tank) and truck to get 100 gallon of heating fuel which I did. I was reimbursed only after calling after a month or so passed. Never did anyone even say thank you. Upon move in it stated front door needed to be adjusted to close correctly. The Maintence person came and adjusted the door so it closed so no gaps would let cold air in. After opening and closing the door a couple times to door jammed shut. After several weeks the maintenance person repaired the door again and the next day the screws backed out due to the crack in the seam of the door and the door jammed shut again. Once again for over a month I the front door wouldn't open. Very little to no communication from the JWL team. When the same Maintence staff returned he put in longer screws and adjusted the door so again daylight can be seen through the front door as seen in the pic I posted. After he left I opened the door and the latch would stick after turning the door knob. I texted the Maintence person (no response) and turned in a work order for repair. After weeks passed JWL stated that they had a video of the door working after their Maintence staff left and if I wanted the door repaired I would need to pay for it myself. As of this date the JWL will not respond to follow up emails nor state if it is their position that the door will be repaired or not. Then a week or so I received this: This email serves as your 24 hr notice that there will be an inspection of your unit tomorrow March 22nd around 10am-12pm. My response: Hi, Since I am out of town, and there has been some concern about the lack of repairs, and in some ways, blaming me as a tenant for the need of repairs, I am asking that the inspection be rescheduled until I return home sometime Friday afternoon. It must also be noted that a maintenance person visited the home 2 to 3 times as well as a representative of the owner and there were no immediate concerns then or now. Response: We schedule spring inspections for all of the properties we manage you are not being singled out sir. We normally do not allow tenants to dictate the schedule since we manage many properties. Since you're out of town and would now like to be present I am willing to reschedule with you. When do you plan on being back in town? Please read the email I received for a parakeet I got for my daughter. 250 pet fine and 150 for not notifying JWL. The lease talked about dogs and cats, but never mentions a notification requirement if you get a bird or a goldfish. Fines are arbitrary and can be up to $500.00 per violation even if they are not specified. The letter also stated that they saw cigarette butts out front which I was picking up as the ice melted. I was told I had essentially 48 hours to have them cleaned up or they were gonna dispatch a staff person and I would be billed for their time. A representative of JWL stated that I could deadbolt the door because the latch is not working when they did the inspection. Their customer service in approach is costing the homeowner money and I'm living in a home where no repairs have been made since the initial visit and random fines imposed due to a spring inspection when I've only been here six months. Nothing about interactions with the JWL team us respectful or like they're even remotely concerned about the fact that I had a front door that would not open after their initial repair for one month and then an additional month after that.

    From the owner: JWL Property Rentals is a multifaceted property management team that aims to deliver exceptional…read morecustomer service every single time. From comprehensive tenant screening to delivering accurate financial records, we leave no stone unturned to maximize your revenue and skyrocket the market value of your Fairbanks properties. Our team of licensed property management experts works proactively. So whether it's late payments or lease violations, we tackle them head-on. But we don't just stop there. Embracing the latest technological advancements has turbocharged our operations. JWL Property Rentals constantly enhances our services to save you time and money.

    Somers Property Management - propertymgmt - Updated July 2026

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