They make it impossible to schedule an appointment let alone to speak to someone live. Their recording system is completely broken. They take your personal information and no one answers. How's this help for a patients that needs to see or rely on a DR. Go somewhere else. read more

I hate to have to give this place a less than 5 rating, but it is warranted due to their front desk staff. I want to start off by saying that the doctors, physician assistants, surgical coordinators, nurses and surgical team are great. They are kind, efficient and great to deal with. The problem for me is 100% the front desk staff. I had two visits that required me to deal with the people at the front desk. On my 1st visit, I greeted the front desk staff with an enthusiastic "Good Morning". There were two young ladies at the front & neither said good morning back. Initially, I thought they were just an unhappy bunch. It was a Monday and maybe they were just having a bad morning. However, I noticed that they DID respond to other people saying "Good Morning" to them with a caveat; after observing them for a bit, I realized their behavior was RACIALLY motivated & they were responding to the WHITE people differently than people of color! I couldn't believe it initially, and told myself I must be wrong. Surely these people can't be actually responding DIFFERENTLY to people based on the color of their skin! My second visit, however, confirmed this for me. The second time, there was only one woman at the front desk, but she was also one of the women who was there the first time I came in. I should note that it was very early in the morning and I was the second patient in the office. I greeted her warmly with a "Good Morning". She looked me dead in my face and said nothing. I said it again. Again she said nothing, but continued to look at me. At that point, I asked her why she didn't say good morning. AGAIN, she didn't answer. She just stood there looking at me! We LITERALLY stood there looking at each other until I asked her if she was going to answer me. As she looked at me, she coldly said "Name?". I told her my name. She looked through a stack of papers and pulled out my paperwork and said I needed to pay a certain amount. The amount was higher than I expected because it included my deductible. When I asked her to look into that because I had already prepaid my deductible on my very first visit, she had a visible attitude and told me she had already checked and the amount was right. She then proceeded to tell me some nonsense about the visit deductible not being the same as the deductible for my procedure. I calmly explained that I overpaid on my first visit intentionally because I knew I would have to pay my deductible and I told her the exact amount I paid, which she recognized to be higher than my copay for the office visit. She rolled her eyes and told me she would need to talk to billing. She got up and went into another room and after about 3 minutes, she walked back out with the amount changed on another piece of paper and handed it to me. She didn't say a word. I handed her my card & she processed the payment. She wasn't nice or courteous at all! When she handed me back the card, I just sat down and waited to be seen. She didn't tell me what would happen next! I waited for a bit and my appointment time came and went. I saw people who came after me get called back. I knew they could be seeing other doctors, but I hadn't been given any information. I didn't even want to speak to her again after her initial attitude, but I walked up to politely ask her if she knew when I would be seen. She said there were multiple people ahead of me. I was confused by that because I was the second person in the office that day, but I didn't want to ask her anything else because her manner was so brusque, so I emailed my surgical coordinator to tell her I was out front and ask her when I was going to be seen. She came out from the back and told me. As I sat in the front waiting to go back, I watched this woman be nice to others and I realized that what I had experienced initially was totally correct. She was nice as pie to the white people and ONLY short with people who were not white! WOW! In 2022, she was the face of medical, front desk discrimination! It is unfortunate because once you get around the front desk, EVERYONE else was spectacular! Even though everyone else was so great, I can't, in good conscience, rate the practice higher because who knows what a racist person will do to your medical records or your medical billing! They may intentionally screw up to cause you problems or they might intentionally tell you something wrong. They could also do nothing more than mistreat you when you come in. You just don't know! Why should anyone have to deal with that type of mistreatment? I treat everyone with kindness and love and I just couldn't imagine treating someone poorly based on the color of their skin! I guess everyone doesn't think the same way I do. I hope the practice changes their front desk staff because front desk people should be warm & welcoming to EVERYONE who walks in the door irrespective of the color of the patient's skin! Always treat people how YOU want to be treated! read more

What a great first experience!!! From the receptionnist to nurse and the Dr P. himself, everybody was cool. Dr P., unlike many specialist did not rush me. He was succinct and in a leman terms explained everything. He asked follow up question to ensure you understand with my wife who speak little to no English. His devotion leaves no doubt he did not like his profession. I definitely recommend his practice. Go check it out yourself as individual experience might differ.... read more

I had a very short wait and got right in to see the doctor. She did an exam and then took me into her office to discuss treatment options. She took her time and explained everything. She even blocked out some additional time so I could undergo the procedure right then. It went well and I was on my way home in a very short time. I highly recommend Dr. Khalifeh. read more

Thank you Dr. Pierhoples for your kindness and expertise. Dr. Pierhoples has always helped me with my rectal problems. He is thorough and explains everything in detail. He has helped me in the past and is always there to help me know. His kindness is only superseded by his knowledge and caring. The office staff is also extremely thorough and caring and also explains everything so you can understand. I would easily give him 10 stars and also the office for caring and explaining everything in detail. I thank this wonderful doctor and would highly recommend to anyone needing help. Thank you Dr. Pierhoples for everything and I highly recommend your services. Thank you. Lois Howard read more

Doctor Dougherty is a surgical goddess! For YEARS I suffered because I feared the painful recovery of this surgery (3-6wks). I accepted pain daily that ranged from a 2-8 (on a 0-10 scale...10 being you went into shock and died) and it stopped me from living and enjoying a normal active life. The folks at the surgical center were just wonderful. The people who answer the phone must have a PhD in compassion! As it turns out my fears were unfounded! YES...I was uncomfortable for several days but the advice I was given was excellent, and each day became a little better than the last. Day 9 was a game changer with no discomfort since. I am 12 days out of surgery and I feel like a totally new (normal) person! I am so thankful that I took the leap, I would totally do it again (hopefully won't ever need to!), and Dr. Dougherty would be my go-to gal! read more

The check in and scheduling is horrific. Was told that it takes 45 minutes to park and check in before I even could even wait to see a doctor. Was told that the Doctors time was more valuable than my own and if I didn't show I would be charged a fee. STAY CLEAR of this practice.. Their only concern in inconveniencing their patients and making money. read more

Dr. Tillou was the absolute best! His bedside manner is something he should bottle and teach other doctors. My experience was a good one and I came out feeling much better than when I went in. I highly recommend him. read more

If I could give Dr. Kimberly Matzie a 0 I would.  I underwent a Robotic ventral mesh rectopexy for rectal prolapse with Dr. Matzie on 8/6/2020. The surgery was a failure and her complete lack of professionalism, empathy and poor surgical skills have changed my life for the worst. y 2 week follow-up I described the pain I was experiencing and she told me that what I was describing was totally abnormal following this particular surgery. Then she blatantly said to me, "I hate to be a b****, but you need to just suck it up". Those were her exact words. What kind of doctor says something like that to a patient? In frustration I sought the expertise of two well respected surgeons as to why I was having the extreme post-op pain. Both surgeons diagnosed me with nerve entrapment or neuralgia of bilateral Pudendal Nerves as a result of the surgery. Not only have I undergone numerous months of severe pain, but I have been told that I should never bike, use the elliptical, the stairmaster and to refrain from sitting and a host of other activities that involve hip flexion for the remainder of my life.  I will also most likely need to be on medication indefinitely.  There is no surgery to correct the damage she has done.  This has been a life changing event and I cannot overstate my disappointment and frustration caused by Dr. Matzie's incompetence. read more

I went with my dad to see Dr Plerhoples regarding a Colon mass , my dad was obviously very worried , within 15 minutes of talking to Dr P he was a lot more relaxed and reassured , I guess the good bedside manners did the trick because the mass was still there ! read more

This practice is absolutely horrible. Disrespectful nurses and staff. The supervisor of this practice hung up on me. I have PTSD and I called on the phone to make sure this practice respected the accommodations that I need. They assured me on the phone that my wishes would be respected. I get to the office and they try to convince me that my accommodations do are not needed. I called ahead so I would not waste my time coming into the office. I ended up leaving before even talking to the doctor because if they couldn't respect the little things. How was I supposed to trust that they would respect me for the bigger issues. Do not go to this practice unless you want to be forced to do things. As patients, we are hiring the doctor and the medical profession works for us, not at this practice. Obviously I never want to go back here, so how am I supposed to get the care that I need when I know I will not be respected. read more