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    Fairfax Manor

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    13 years ago

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    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    1.0(1 review)
    4.9 mi

    My parents contracted with Home Instead for night service, and there were some real issues. Bottom…read moreline, I would not engage the Ann Arbor Home Instead location's services again, nor would I recommend them to others. Most importantly, they don't have systems in place to ensure that they are providing services. The contract was for 11pm - 7am coverage. One night no one showed at 11. At 11:30pm my father tried to call the 24-hour line, got an answering machine, and no one called back until 8:30 am. It turns out that the aide had overslept and didn't know what to do about it. The 24-hour line was supposedly down, which was why no one called back. If the goal is to provide consistent and reliable service, this was clearly a fail. Additionally, a new aide came by early for "introductions", and time was charged for that early, unscheduled, time, despite there being no indication of such a procedure in the contract, nor was an early arrival requested. On another day, the aide stayed a quarter hour late, not providing care, without having been asked to do so, or needed to do so, and the company charged for the extra time. Lastly, the company indicated that they would contact my parents' insurance as they had worked with the insurance company before and that the insurance company would pay them directly. Despite having a note in my parents' log that the insurance company was contacted, the insurance company had no record of such contact and indicated that they would never pay directly to the aide service. If you are looking for consistent and reliable nighttime care, this is not the place to find it.

    From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Ann Arbor, MI. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Ann Arbor and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

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    Home Instead - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead
    Home Instead - Home Instead Care Giver and their client getting ready for the day

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    Home Instead Care Giver and their client getting ready for the day

    Hands and Hearts Care LLC

    Hands and Hearts Care LLC

    1.0(1 review)
    2.3 mi

    This service was recommended by the Agency on the Aged and it is one of the WORST experiences I…read morehave had. My great aunt is wheelchair bound. The caregivers do not show up if they show up when scheduled and I called out to the Owner whose response was "if you do not like us you can find someone else". They do not return calls nor do they send a second caregiver to help when the first one calls out sick. Worst service. If the Agency on the Aged recommends this company to you, decline and look for some one else. TERRIBLE!

    From the owner: Personal Care…read more The personal care from Hands and Hearts Care, LLC in Ypsilanti, Michigan, covers a wide range of in-house services. Our experienced caregivers can take care of things the elderly or the infirm cannot. Our personal services include: * Light Housekeeping * Ironing * Laundry * Medication Reminders * Meal Preparation We also offer hygiene services such as bathing, dressing, clothing, skin care, and makeup. Dispensing medication must be done under a nurse's supervision. We can provide whatever our clients may need, from minor wound care and oral hygiene assistance to getting in and out of bed. Companionship With companionship services from Hands and Hearts Care, LLC in Ypsilanti, Michigan, your elderly family member won't be lonely. We can perform a variety of tasks in the home, and we can do it while serving as someone to talk to and interact with. We can read, play games, and do other activities to stimulate memory and keep people active

    Fairfax Manor - hospice - Updated June 2026

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