I was super frustrated with implications trying to solidify my hotel room but Tyler W . @ the front…read moredesk helped keep me calm & rest assured that things were going to get taken care of & they did ! I'm a happy camper now so thank you Tyler . Will definitely return to this establishment

The beds are amazing, internet cuts out a few times, the breakfast was absolutely horrid. Would…read moresuggest a cheaper option for better quality. Overall for $200 a night it's not worth it

Beautiful Home. My true Dream Home. Mrs. Melanie is a lovely Southern Woman. We will be back as…read moresoon as time allows. God Bless

So happy we found this place. With four large adults this is the only way to stay. Minutes from all…read morehighways and attractions and the house is incredibly decorated. The cost to stay here was less then a hotel and ten times the space. Melanie the owner was always texting and calling to be sure we had what you needed.

I would strongly recommend staying away from Hilton Home2 Suites Belmont…read more My family and I stayed at this hotel for nearly 12 weeks due to a plumbing leak at our home. I'll start with the one positive: the housekeeping staff is excellent--very kind, hardworking, and our room was clean upon check-in. Unfortunately, that is where the positives end. At check-in, we were told extended-stay guests receive housekeeping three times per week and were asked which days we preferred. That schedule never happened. Our room was repeatedly skipped or pushed back due to staffing shortages, with priority given to check-outs. This is not the fault of the cleaning staff, who are clearly overworked, but rather a management issue. This Hilton-brand hotel frequently did not have enough linens to service all rooms. On multiple occasions, staff had to ask guests to turn in dirty towels just so more could be washed. There were also times when kitchen dishcloths and towels ran out before they reached our room. In December, a Hilton brand inspector visited, and management clearly knew ahead of time--there was sudden cleaning and painting. One concerning issue involved breakfast sanitation. Normally, there was one shared gallon of milk for all guests. The day before the inspector arrived, this was replaced with individual milk bottles, only to return to the shared gallon a few days later. Management claimed this was a coincidence, which raises concerns about consistency and sanitation standards. There are many transient workers who stay here, and it appears to be the primary clientele the hotel caters to. If that suits your needs, this may work for you. However, if you expect consistent Hilton standards, I would recommend considering the Holiday Inn Express or Fairfield Inn in Belmont instead.

We stayed here for a couple of weeks. The staff is really friendly and helpful. Any questions that…read moreI had they were always helpful. The place is clean, you don't get your neighbors making noise It's quiet. I would stay here again.

Location was where we needed, clean rooms. Breakfast by Ms Wanda (who makes the best scrambled…read moreeggs!!) is a great way to start the morning. Any questions or needs for our stay went through mostly Ms Alice or Mr John, who were went above & beyond to make sure we settled in well. Lots of stores and food within a 10min drive including a Walmart.

Where do I start. The place needs to be imploded and rebuilt. Toilet completely inoperative, moved…read moreto room next to elevator which rattled and squeaked all night, room was dingy, carpets dirty, hair in shower... I could go on. Do you yourself a favor and keep on driving. HEI usually are decent places to stay, this dumped got passed by!

I booked a spa day for my daughter and me, and I was genuinely excited to treat her to a full…read moreexperience at the Ritz‑Carlton for her birthday. Unfortunately, that excitement slowly faded as the day went on. When we arrived, there was no one at the front desk. We waited about 5-10 minutes before anyone checked us in. I mentioned it was our first visit so we opted for a full tour, but the welcome felt rushed and incomplete. We also noticed other guests being offered drinks upon arrival nothing was offered to us. We headed to the Aqua Lounge to relax and decided to order food. There was no staff in sight, so I eventually walked downstairs to place the order myself. The food was underwhelming, and it took 40 minutes for a turkey BLT, no napkins, it was an overall poor experience. We wanted to enjoy the hot tub but the jets were broken. You'd think everything would be fully functional in a hotel/spa of this caliber. I don't mind paying an automatic service charge when service is actually provided, but that wasn't the case here. I find that staff is less likely to care when the gratuity is automatic, which held true at this spa. The spa itself is beautiful, serene, and well designed. Our technicians, Renata and Kieyan, were professional, warm, and truly the highlight of the entire visit. If I were rating solely based on them, it would be a full five stars. If you're only looking for a great massage, I'd recommend this spa. If you're seeking a full luxury spa experience, go elsewhere.

We stayed here for the July 4th holiday weekend. Compared to our prior five-star hotel experiences,…read morethis property unfortunately ranks at the bottom. The outdoor temperatures in Charlotte were soaring, making a functional AC an absolute necessity. Unfortunately, something was grossly wrong with ours. The first night, we assumed we just hadn't adjusted the thermostat correctly. By the second night, despite tweaking the settings, the room was still stifling. We called the front desk and they dispatched a technician. He informed us that he adjusted the system to a "VIP setting of 60°F" and promised the room would chill down. While this made the temperature slightly more bearable, it never actually cooled the room down properly. He also offered a bizarre explanation that the AC system resets to a higher temperature if it doesn't detect movement--which makes zero sense for a hotel room where guests are trying to sleep. Overall, this was not the quality or performance we expected from a Ritz-Carlton. Street noise was another major issue; the traffic and city sounds were loud enough that I had to wear earplugs both nights. On a positive note, the general customer service was decent. The pool area and hot tub were amazing, and we were even able to catch a distant view of the holiday fireworks from up there. However, breakfast at the 15th-floor restaurant was strictly average. Given the premium price point, the foundational elements--like a quiet room and functional climate control--simply missed the mark.

Our family stayed here for my mother's funeral. I was very impressed with everything. The hotel…read morelooked fairly new- everything was clean and the furnishings and appliances in the room were new and shiny. The room we had (2 queen beds) was actually a suite- a kitchen (with appliances, dish ware/silverware), a living room with TV/couch/chair/desk, the bedroom (with another TV), and the bathroom. The staff were very responsive- especially the manager who took care of our family during a difficult time. I am very appreciative of the service we received here and would highly recommend this hotel.

Hotel is about 15-20 minutes from the airport. The hotel is nice and there are restaurants in the…read morearea and some are walkable, otherwise Ubereats and DoorDash are options. They do offer free breakfast. The rooms are nice and clean. They have a fire pit and BBQ grill on the patio and there is a pool. If ever in the area, stop in and give it a try.

We had our annual meeting here again today. The customer service is impeccable. The food is always…read moregood. They take good care of the cars with their valet service. The audio/visual technology works great. Good sound in the room. The only delta is there are not a lot of restrooms when/if you have a large crowd. There are only two private restrooms downstairs and with a large group, there is always a line. But aside from that, the staff, accommodations and food is great.

A lovely place with really lovely gardens. So many beautiful flowers in stunning colors. Lovely…read moreseating areas and spacious inside for events. I saw a majestic eagle outside or it may have been a wild turkey.

Nice hotel overall with clean, well-organized rooms. One thing I really appreciated was that they…read morehave a designated outdoor area for dogs to use, which is always a big plus when staying at a pet-friendly hotel. There is a $75 pet fee, which I don't think is unreasonable--maybe slightly on the higher end, but still fair. We booked a room with a king bed, and it came to about $185 for the night (not including the pet fee). The buffet breakfast looked decent, but at $15 per person we decided to skip it this time. The staff was very friendly and even gave out a small goody bag with Milk-Bones for the dogs, which was a nice touch. WiFi worked well throughout our stay. Overall, I would definitely recommend this hotel. It's conveniently located next to several restaurants, has plenty of parking, and there's no parking fee--which is always appreciated.

Came here for an event. Food served was great and drinks ate always good at the bar. Parking is…read moreplentiful as well.

I'd describe this hotel as the Spirit airlines of Marriott hotels. It's cheap for several reasons…read more Check-in: The staff gave us an upgrade before we could ask for it. Although they took 15-20 minutes per customer for check-in, the staff were very courteous to everyone. Appliances: They didn't have microwaves in the rooms and the only ones in the hallway were down. A lady tried to get some instant food microwaved for a long time but it was down. I could literally sense her frustration as it was past midnight & all of us simply wanted to go to our rooms & sleep. Security: Their RFID cards were down (like completely) except to unlock the room. We weren't prewarned by the staff so my husband got locked out twice while coming back from the car. They didn't have a reception contact number(so weird), so if he had been staying alone, he'd have been stuck standing outside all night. Breakfast: No complimentary breakfast even for members - only for purchase. Not the fancy kind - ready to eat tubs of Mac & Cheese, cereal etc

Everything. Roaches, damaged and worn out furniture, stained bedspread, bathroom needs paint, no…read morebathroom fan.