Where to start? We…read morechecked in late. We were exhausted. There were many issues with the rooms. No pressure in the shower. Bed sheet stains and human hairs in the bed. Bathroom tap kept dropping water and could be not closed properly. Woman at counter was nice to change room but however was surprised to know about hairs in bed. She got a bit impatient when the 2nd room and 3rd room had same issue. They smell bad. All three had same odour. Had to endure that all night. Finally asked for new bedsheet so that i can do the job. Bedsheet was old and i could see through the sheet at some places. I am aware that if i use blue light, it might be disgusting to sleep but i am not used to sleeping in strangers hairs in the bed. I know it is not her fault doing the bed, but still i had to listen to an explanation that the cleaning lady might lose hair in the bad. she mentioned afro American, which now makes me think that is a bit racist to point this out. Coffee is not hot and they do not really care to fill the coffee tank. Anyway, i do not recommend. Too much to deal with

We checked in for a 4-night stay. The hallways and elevator looked like they'd never been cleaned…read more The room had the smell of old mold. I asked to see a different room but it was the same. I called Orbitz who, in turn, contacted the hotel and was told we could stay one night and we'd be credited for the remaining three nights. Checked out the next morning but foolishly, did not ask for a final bill. BTW - the motel's "free breakfast" consisted of packages of instant oatmeal - but there were no bowls or insuated cups to accommodate - only thin water cups! After returning from the trip a week later, I checked my CC account to find we'd been charged the full amount. I contacted the hotel 2 times and the managers (one of which were named "Chandroy") were never available. The personnel lied to me and lied to Orbitz about the agreed upon refund because they are greedy, dishonest, and rude. I called Orbitz and after a long period of time and many email communications, they were able to refund part of my charges. Orbitz is the best. BTW - For the remaining three nights we booked "The Hillsboro powered by Sonder" which was a little more expensive but clean, lovely, and on the beach! Very nice. Please, please...for the sake of your health, safety, and sanity, do not consider staying at this motel from hell.

I'm going to cut and paste the email I sent to the front desk manager, and no, I have not heard a…read morething from anyone. I had stayed here three years ago, it was nice, top of the line? No but definitely a good bang for the buck, it's easier for you to read then for me to write a whole review. Hi Stephanie, My name is Janine D. I stayed at your hotel for just two nights, I've been in Florida since last Tuesday the 3rd. I have stayed at your hotel before and wanted to let you know a few things that I ran into while I was there, if you could forward to the hotel manager I would truly appreciate it. When I got there from Fort Myers on Monday and went into ask if my room was ready there was a gentleman with dark hair that said it wasn't and housekeeping was aware of that and I would receive a call or text when it was ready, I never received either. I went back at 4:30, the same young dark haired gentleman was on the phone, he was trying to get in contact with a housekeeping supervisor because someone had been trying to get in touch with them for three weeks, the gentleman got really mad at housekeeping and said "fuck you" and hung up on her, all this was going on while I wasn't acknowledged. I was shocked! After he finally was done with his little temper tantrum he didn't say I'm sorry about that or anything like that, he said can I help you? So I said who I was he gave me my room keys, there was no explanation about anything regarding parking, pool, beach etc. just here are your two bottles of water and you'll get two a day (never happened) his behavior was gross if I'm being honest. Now I'd like to mention a few things about my room, I stayed in room 602, the shower has black mold in it, and there is a constant sound of what sounds like an electric drill being used in the ceiling in the bedroom, to say this was an underwhelming experience is being kind. I won't be back, I'm a woman on disability and it takes me awhile to save for vacations, I stayed at the Hilton Garden Inn in Fort Myers and there were no issues. I didn't even bother with breakfast this morning because yesterday, the waffle batter ran out as did the orange juice. As a person who used to be in management I wouldn't even know where to start with your establishment, I can tell you I cannot wait to sleep as the banging of the "drill" noise was awful! You are lucky that you have the gorgeous beach, I think that's what must keep you afloat, I'm not in the habit of writing such nasty emails but truly my stay at your hotel was awful from the start to end, one more thing I will mention, the elevator fit the garage didn't work which was a real pain in the neck and it would really make sense to have something about the times that the beach, pool etc and menu actually on paper, also someone should take a look at the menu, the spelling on it is really bad, again I'm sorry for all the negative comments but I actually could go on. I'm also going to add, that when I was there a few years ago there were always issues with the elevators, that is still the same! I had opened the slider when I got there and a maintenance guy came because I thought the cord was missing from the phone (but they are now cordless) and the guy literally started yelling at me because the ac was on and the slider was open at the same time and it could cause a flood in the first bathroom. The only saving grace to your hotel is the beach because the pool had young guys playing beer ping, little kids running around and babies screaming, it would be great to have an adult pool and a family pool, and if your out in the pool area beware of the crows! But back to the beach, it's clean, relaxing and it was nice that the guy who takes care of the chairs and umbrellas explained that there isn't food and drink service to the beach, that's very misleading in the signage! Its been a week since I wrote an email to the manager and still not a peep, very disappointed with Hilton.

I booked this last minute. The lobby smells like toilets mixed with mold. The room was solid moldy…read moresmelling. I requested a different room and it was just as awful. Mold smelling masked by fake perfume. Gross. I did not even stay I turned around and left this. This place is disgusting and was triggering breathing problems for me. I was repulsed

This is my go to spot, when i need to get away from the world. The rooms are always clean, the beds…read moreare comfortable. The walk in showers are always clean and spotless. No critters, no loud noise or neighbors other than the highway. The customer service is amazing and welcoming. Renato always greet me with a smile and hospitality. He's a great guy and always helpful and efficient. Book your stay!!!

This Best Western is right off the highway 95, convienent to shopping centers, gas and pick up…read morecoffee. Customer service was very nice. The hot breakfast was ...ok. The scrambled eggs were not good.There was plenty of parking and felt safe. Only one elevator works and once inside that elevator was sketchy. The hotel was probably built during the 1980's during the Miami Vice boom. So with the Florida air and ( lack of )up keep on the outside is understandable. My room was ( somewhat )clean. The bathroom was the best part. The walk in shower was great and the mirror was a new technology design with holographic push buttons on the mirror - that was cool! You get that they are trying- get the elevator fixed and make better scrambled eggs - without the green stuff and with no milk in it and maybe, just maybe i'll be back...maybe

This really is a great venue to host an event! The food was…read moregood... The AC wasn't too cold, but wasn't too hot... The carpeting and chairs were all tasteful neutral shades and comfortable... Restrooms were clean... See you next year!

absolutely worse hilton property!! room was dated nit modern. dirty room to broken fixture to…read moreblood stained walls to inoperable toilet... even the supposed newly renovated room they moced me to was just as bad if not worse thanks to mold!!

We just hosted our wedding ceremony at the hotel terrace and cafe. The service, food and amenities…read morewere incredible. We had the wedding or our dreams. Shane, the even coordinator was great since the beginning. He is transparent, helpful and kind. He was there for us for anything we needed. All our guest were impressed with the wedding. I would definitely recommend you to host your event here. Also, the daily event manger Sheiling was sharp. The day of the wedding she made sure everything run smoothly and seamless. They work with great vendors as well . I would recommend this hotel for events or vacation in a heartbeat

I didn't stay here but I enjoyed the ambiance! They have a few restaurants on-site, coffee and…read moregelato shop, great service by Becky over there! Gave a few samples of gelato to try! Pool area was nice with a little bar as well. The lobby was very clean and welcoming. They do charge for parking if you bring your car onto the premises. Definitely come to check-out!

Stopped here to check out the hotel for my mom's upcoming stay due to her finding outdated…read morepictures. Walking into the lobby, it appeared clean and smelled nice. You could tell it was newly renovated. There was a nice area to eat and another area just to sit and watch tv. They had a fitness room and an outdoor pool. We were greeted and I explained to the receptionist, Sade, that I would like to see a room and she was very helpful. She checked to see exactly what room my mom would be staying in and she found one to show us. We were impressed with the cleanliness of everything. She explained that as suspected everything was renovated. My mom confirmed that she would be fine staying here and I told her I may come hangout! Lol. I'm sure her stay will be nice and our first impressions were good. I'll try and update after her stay..

Overall the room was clean, although the AC would periodically shut off and the room became pretty…read morehot. Still, we were generally satisfied with the stay. Unfortunately, our stay ended on a very disappointing note. A personal item with sentimental value was mistakenly discarded during housekeeping despite being left on the desk away from any trash bin. We were told that nothing was taken from the room, which does not align with the fact that our trash bins were emptied during housekeeping. The item was never recovered. Front desk staff were courteous, but the situation was not fully resolved in a way that reflected the value of what was lost. I hope management takes this seriously and improves housekeeping procedures so guests' personal belongings are handled with more care going forward to prevent this from happening to other guests.

I spent a week here recently and had an amzing time! Even though it's not the most updated place,…read morethe apartment was very clean and neat, and the atmosphere is just perfect! I honestly fell in love with this beachfront resort and would not change a thing! And Pam is an amazingly friendly manager who keeps thing the place running in top shape. I truly hate leaving this little gem!

Absolutely Perfect…read more I noticed a reviewer named 'Austin' said this is one of the best places he ever stayed. We feel the same way actually. Factoring location, price and staff - yes, I'm still thinking of a place I like more. I can't. We are loving this hotel. The location can NOT BE BEAT. Pam the manager is absolutely amazing. So wonderful to deal with. We extended 2 days, and planning our return. You don't have to rent a car, because locale is a 2 min walk to Deerfield beach diner, Oceans Restaurants, pizza place, 7/11 and like 30 other restaurants. We are right on ocean - you don't have to cross ANY ROAD. Walk to ocean in 5 seconds - this is paradise for sure. This is a GOOD SIZED ONE BED W VIEWS THAT ARE BREATHTAKING. They may have 2 beds? I have not asked. Management is so amazing. Locale is my favorite ever... I'm sold for life. Thx Pam - I'm so happy I stumbled upon your resort. Will be telling all our friends about you, and Berkshire Beach Club.

Amazing! We had a great time. Excellent place to stay for a little getaway! Service is top notch,…read moregreat amenities as well.Right across the street from the beach. I will be back.

What a gem this little motel is. It's very cute and kitschy and comfortable. I paid half of what I…read morewould've paid for other hotels by the water and it has a clean room with a kitchen, heated pool and it's basically across the street from the beach.

Awesome, A+++ all around. We have been here 6x and are coming in again in a few weeks. We stay in…read morethe Bungalows due to the large footprint suites which is great for our son and Nanny as they have full kitchens, continental breakfast and a mini golf putting setup onsite. Free shuttles every 10 minutes everywhere. Arcade and movie theater and water slides and lazy river anything you could need for kids. Everything you need is on premises or in nearby Mizner Park. While the Bungalows are due for a little refresh soon, which they are doing to all of their buildings, it's our favorite place to travel as a family and will be going there for many years. I can't say enough good about the staff, accommodations, food, amenities, and everything else here. Special shoutout to Kristen & Jonathan at the front desk of the Bungalows - always a great job

I came here for an event and I was super impressed by all the beautiful flowers that they have all…read morearound. They have many different event rooms and little gardens. They're doing a lot of construction since it is a pretty old hotel. It seemed a very well organized and service on point I did also get to walk over to the hotel part where they have a couple different places to dine and the people around just looked like they were having a nice time

BEWARE!!!!! DO NOT book at this hotel!!! I did and I regret it…read more I booked a REFUNDABLE (see photos) reservation but had to cancel. The hotel tells me that it's a non-refundable reservation and they refuse to refund my money. I called their corporate HQ, and got no satisfaction. I reported them to the FL Attorney General's Office. And I'll be suing them in small claims court for the refund. What an awful experience. I wonder how many others they've done this to?!?

DO NOT BOOK HERE. IT IS A NEGLECTED DUMP. The terms…read more'Oceanside' and ocean view are grossly misleading. The advertising is purposefully misleading. The hotel is removed from the ocean in that there are buildings in between it and the ocean and the view is a blob of blue in the distance far far away. I paid nearly $400/night with tax. My friend said that is the going rate however for $800 bucks I should not have to put up with the following: Cardboard outside my door under a heating AC unit, a window that did not close - could not go back on its tracks, a heater that spewed out the most foul odor I nearly vomited. The labels for hot and cold water on the shower knob are faded. We took cold showers. The staff never showed up to fix it as i predicted. The owner has the nerve to charge $15 for parking on top of all of this. There were lamp shades outside our door. The whole experience made me feel I was taken advantage. i met another guest who was as skeeved/disgusted out as i was. I am certain this hotel is also being used as a shelter for those in need or do not have a home. I have nothing against those in need but that means quests who are on vacation are sharing the building whose lives are unstable. The owner, Whitman Organization, is obviously trying to bleed this business for everything it can get out of it. Its called put in the least to get out the most money. They do not care about wrecking people's vacations. We left after the one night but i made sure they would not resell the room. DO NOT BOOK HERE, ITS A NEGLECTED DUMP. In my 60 plus years, I could say this was the most egregious experience where I paid the most and got the least. That satisfies the reckless greedy Whitman Corp because that's exactly what they are trying to accomplish and WITHOUT REGARD FOR THE GUESTS.