Pros: cheap stay, beds were comfortable, accommodating for us to park our vehicle that was towing a trailer, checkin guy was super, super nice, Cons: flies in room, clogged toilet, moldy shower, dirty room. I'd pay the extra twenty bucks to stay in a nicer, cleaner place. read more

One of the most disturbing hotels we have attempted to stay at. The management has no customer service skills. The pool is not up and running so don't waste your time they won't give you have partial refund for that. And if you want to shower in moldy bathrooms then this is the place to be. We were given 2 room options and both were nasty, one smelled of smoke and cigarettes cause of the people outside smoking right next to our door and it has no trim at the bottom so it was just coming into our room. (photos are on Google review) and then our second room the shower had good and material falling apart around the tub. You could see mold, rust and water sitting on the trimming of tub. Plus stuff all along the floors that was not clean I had a 8m old and. 3 year old with me that couldn't use the room or bathroom with how nasty it was. read more

Nice people. Many staying long term in hotel. Room was dirty especially on wall back of queen bed. Did have mobility access for person who needed it but needed more bars in bathroom. We got scabies from the queen bed!!! read more

Need a quick place to sleep a couple hours and was happy with my choice in staying here. Karen at the front desk was super accommodating and friendly. Would gladly stay here again if I'm traveling though. read more

Clean your rooms better, clean your floors, fix bed frame on bed (my husband cut his leg on it), fix bathroom fan and need better water pressure. I will not be staying at your hotel again! I'm not sure why I booked your room in the first place with the ratings you have. Big mistake on my part!! read more

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My team stayed at this location for a few weeks and had nothing but good things to say. As a team of 25 plus, there were no complaints about the location. Said the beds were comfortable and had clean working restrooms. read more

Amazing service comfortable beds loved my stay the breakfast was great real food the room was very clean the front desk was so sweet and went above and beyond for us read more

What a disappointment. This was only 3 star-rated establishment in an area where we have stayed before. Third UPDATE! Beware the black steel bedframe -- Guaranteed to break or wound toes! ... Warning! Shower and bathroom floor is VERY slippery! No milk for breakfast cereal -- perfect end to a lousy stay. At best this is a middle rate Days Inn-quality establishment, NOT a Best Western Plus grade motel and should be stripped of the Plus rating. The motel appeared 1/3 full based on parking lot (Tuesday, 4th of July) yet the highly unmotivated desk clerk stuck us in a 2nd floor room. (We'te older with knee and back issues that make hauling luggage up staicases very difficult.) The room key would not work. After 3 trips up and down stairs in humid Tennessee weather, clerk finally comes upstairs and moves us to another room. However, we reserved a King bed, but got a double Queen. Clerk was unwilling to make any accommodation -- his attitude seemed to be "the room key was not working, that was apparently our fault, so we should take what he gave us and be grateful." Ice is kept under lock and key--ridiculous. Paint on doors is chipped and peeling. Floors are uncarpeted Motel 6-style faux wood. Cigarette butts are clustered around stairs and planter areas. Appearance of building from exterior is cheap, low-end of mid-price range establishments like Days Inns, which we abandoned after multiple disappointments. In fairness, they have nice towels. But, inflationary shrunken, barely functional amenities.) Best Western-- you all need to do better. Much, much better. Or sell this property to Wyndham, where it belongs. read more

COVID I get but no excuse for the filth and disrepair of $120.00 a night! First the back parking lot is gated as there is a half way house next door. Our door sticks from inside and you Lott have to yank open to OPEN it! Smells of rotten food and possibly a porno being filmed with the noise. Fan in bathroom rattles so loud the walls hum. So we decided to turn on TV loud but they claim cable and that to had to be addressed so we tried to use the phone for the front desk lol that too does not work! Had to Ck for bugs and we would leave but 10 hours or driving is not helping so we're making due ‍if I could do 0 stars that would be my choice just don't stay here your wallet will thank me! read more

The room was clean and comfortable, but they charged me twice for my one night stay. I called four times, and it still was not rectified.

We stayed at this hotel on Monday April 4. The room was beautiful , clean, well appointed . We paid with points ahead of time so when we checked in at7 pm we were surprised by being charged $30 by the clerk who said it wasn't covered by our points. The clerk was alone on her first week of employment and the me car machine was t working. There was no manager on site so she had to keep calling the manager Amanda on her cell for questions on how to do things. On top of that there were a lot of walk ins so the front desk clerk was a little overwhelmed. We felt so bad for her alone with problems on her first week. Every hotel we have ever stayed had an on-site manager at least until 10-11 pm. This is the only reason we didn't leave a 5 star review. We will be staying on our way home and see if things are still the same. read more

DO NOT STAY HERE....Absolutely disgusting. I agree with everyone else, if I could give it zero stars I would! I'll start with the one positive, the bed was clean. That's it. The entire hotel was run down, and it was like they were doing construction on all the rooms but ours. There were nails and glass all over the parking lot. In the room the carpet was stained and ripped, there were red stains on some of the walls. And the worst part: IT WAS INFESTED WITH FLEAS!!!!!! We brought our dogs with us to the hotel, and as soon as we enter the room you could see them jumping and crawling on their legs. In less than 5 minutes our poor dogs were COVERED in fleas. You could see them crawling on my boyfriend and my legs! In the morning they started construction at 7 am, so we got 5 hours of sleep (probably less because we were itching all night). At 730 when started loading the car an employee asked us 3 times when we were leaving and just waited by our door. We told the manager, and She refused to do anything. She was a very rude Indian woman, I wish I had her name because she was the disgusting cherry on the rancid cake. We now have to get our dogs a flea treatment, clean our car, clothes and blanket. This hotel has ruined our trip by INFESTING us with fleas. We literally would have been better off sleeping outside. Our next step is going to corporate, but it doesn't look good... I'll say it one more time, DO NOT STAY HERE read more

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This hotel is so horrible that my 7 yr old said, "what happened to this place?" When we walked in. The pictures online are very misleading. Our room seemed dingy and dirty. The carpet was ripped and unraveling. There were stains on the furniture and the carpets. The paint on the doors and walls was peeling and the bathroom door scraped the bottom of the floor and barely opened and closed. The pool looked so gross and dirty that all 3 of my children (10and under) said they would not swim in it. The front staff was unprofessional and we left without staying. We went to another two hotels that were sold out and drove another hour to Memphis to stay. It was worth it. This place is a DUMP! read more

First, let me start with the positives. The front desk staff was friendly and the room was clean. On the bad side, it took 3 trips to the front office to get key cards that worked. When we finally got in and my husband tried to take a shower, the knob fell off in his hand. I managed to get it back on but if the cleaning crew is cleaning out the showers after each guest - they should have known this was broken. They either never bothered to tell anyone, or management never bothered to fix it. The beds were clean but pretty lumpy. New mattresses are definitely in order. We stayed from Friday until Sunday and the cleaning service never cleaned our room or brought us fresh towels. Not terrible, but could definitely use some updating and TLC. read more

If I could give this place 0 stars I would. I booked at the one in Jackson TN with my boyfriend. Charged him TWICE yet their credit card reader was "down". They are pet friendly yet wouldn't let me have my dog in the lobby. They never let us stay there even though I had my room booked. Had to wait 30 minutes to a hour in the parking lot yet still wouldn't let us have our room even though his card was on file and we had room booked. Had to walk to the Super 8 Hotel next door and got the best customer service possible. Drive straight past Sure Stay and go to the Super 8. Still have yet to get our money back from this place. RUDEST PEOPLE EVER. Could not give a crap about the place and have no idea the definition of customer service. read more

I would give this place a negative 10 stars if that were possible. I checked into this motel at approximately 6pm on October 25, 2023. The location is not directions friendly. We had a very difficult time finding it and when we finally did the disk clerk told us she had people say they drove around for two hours looking for it! Yikes. The sheets were hairy (not ours!) the bathtub was hairy (not ours!) the shower diverter didn't work so half the water came out of the shower head and half from the tub spout. The tub didn't drain fast enough so you stood in 4" of water while you showered. The keurig coffee pot in the room needs to be descaled as no water came out. The keys had to constantly be re-activated causing many trips up and down the stairs. When we checked in the clerk was very friendly and said anything we needed someone was there 24/7 as well as the coffee as because we were leaving very early in the am we were interested in filling our thermoses before we left. We were told no problem. In the actual AM when a different clerk was on duty she refused to open the lobby door so we could access said coffee. She did refer me to the coffee pot in my room which of course didn't work. When I expressed this she said, and I quote "my someone isn't very friendly this morning". Which, having had not coffee is when our interaction really hit the skids. Overall? A very unsatisfying experience. read more

Thinking of staying there? Don't. Don't think and definitely do not stay! For $116 a night you will get the filthiest room you can dream of, and I lived for 5 years in a student dormitory in a poor socialist country, I know firsthand. Layer of dust on lamps. Dirty bed sheets, full of body hair and stains. Toilet seat - I had to clean with my own wipes, they turned yellow from (how many??) previous guests urine. That bowl hasn't seen a brush in a long time. Asked receptionist if my room was cleaned? Of course, she said. I say that toilet hasn't been cleaned in a few weeks ! Bathtub? Filthy shower curtain with black mold belongs to a trash can since long ago and is a health hazard. Lots of mold in the shower tub also. Streaks of dried dirty soap foam and body hair all over, inside the shower stall and even outside! I had to clean it all myself, spent almost a full can of Lysol wipes. Skinny bath towels barely enough to dry your body, and if you happened to still have a bit of hair on your head, well good luck drying that. Black (shoe? dog paw?) prints on towels, fun! I really wonder if they were ever washed after somebody stepped on them. No Wi-Fi either, poor hubs had to call tech support at 10PM . (Hubs here, the office told me the wifi problem was with AT&T and would be fixed within an hour or two. I called the 877 number for iHotels that comes up when you get the error message and the tech guy had it working in about two minutes. Too bad the office couldn't have done that.) Bottom line? Bring your own bedding, towels, and clean the whole room yourself before you stay here, and pay $116 for the pleasure and privilege. But then again, better stay elsewhere (I know we will!). The Motel 6 across the road has rooms for $32, probably a much better experience. Also the room doesn't allow use of the desk chair, there is not enough space between the desk and the bed. The door scraped the floor and doesn't open all the way. One final (I hope) insult - the desk lamp doesn't have an on/off switch. You either unscrew the bulb or reach under the desk and unplug it. read more

This hotel deserves zero stars. Please listen to me if you are a normal family DO NOT go here. I spoke to the front desk through a little sliding window behind I assume bullet proof glass. They sent me to my room and it was filthy - bottles everywhere, bedding all over the room. When I went back to the front desk they only had one smoking room left (is this even allowed anywhere anymore?!). It smelled so bad and the toilet was gross and room stained and gross. I left without staying there. Do not go here unless you are a crack head. SERIOUSLY! read more

I give 4 because it is very clean just aged a bit. The bed is very comfortable and staff are friendly. I don't like the misleading title of HOTEL because it is technically a MOTEL. The doors are on outside not inside so that is proper classification. Breakfast is average pretty good. It is located in a good little spot just building a bit aged. read more

Terrible. Terrible. Terrible. Do NOT book here. Even if it's just for one night (like me). I can handle the less-than-ideal conditions, but the staff is absolutely terrible, rude, and disrespectful. read more

I booked this hotel and upon arrival the credit card reader was "broken." We had to sit in parking lot 30 minutes then came back in to no solution. We left and got food then came back to the hotel for still no solution. We cancelled this hotel and walked to the super 8 where we got the best customer service possible. I check my bank account the next day and was charged twice for the room I never even received. My girlfriend came back to ask for a refund and the front desk was extremely rude and not helpful. They are a dog friendly hotel but acted as if my dog couldn't stand in the lobby for 2 minutes to process a refund. This hotel has no clue as to hospitality and customer service. read more