We stayed in the Spring Meadow suite for a one night get away and it was the best experience ever…read more Al and Paul were exceptional hosts and even Yogi (the dog) was super friendly. The room was clean and comfortable. The breakfast was delicious and cooked fresh. Al even showed us around a bit before we left. We will definitely be back to stay again.

We had to cancel reservation this weekend. I gave them a 26/hr notice. Called Thursday( today) at…read more2pm. Check in is tomorrow at 4pm. Sudden death in family and they will not refund me. So sad all around. They are fully booked otherwise. Awful.

This venue is wonderful. It has a very vintage and glam feel to it. We held my daughter's bridal…read moreshower there. You don't need to decorate very much as this venue has a lot of character already. The prep kitchen was great with plenty of space and supplies. I highly recommend it.

I just hosted here today for the first time. What a FANTASTIC venue!! So elegant and everything…read moreand more thanyou would expect in a venue! I will definitely host any of my other events there! Thank, Bill!

Affordability . Staff were very pleasant and nice. The young man at check In was very good and…read moremade me feel welcome. Overall hotel is older and shows wear . In need of a refresh. The room was not vacuumed before arrival. Slow draining tub and no blow dryer in room. The breakfast could have been better than what was there. Not the worst but room for improvement

Really wish we would have read reviews and seen the rating before we booked our stay here. Worst…read morehotel experience we've ever had. Got to the hotel and up to our room and the room was not fully cleaned. There were dirty dishes in the dishwasher, and finger prints on the stainless steel refrigerator. The worst thing was the floors - the grout is BLACK throughout the hotel. Absolutely filthy. You can see some parts up against the trim and in corners where it is a light gray and what the color should be. There were also visible stains on the carpet in our room. Tried to get the dishwasher going and couldn't do so. Ended up having to call maintenance who then had to call someone else. Our room was poorly stocked. No sponge, no extra toilet paper, no extra dishwasher detergent, no shampoo or body wash in the shower dispensers. At one point during our stay our kid got sick on one of the beds. We stripped the sheets and called housekeeping. They arrived quickly but when I asked for new towels we were told they don't have any more. I still don't understand how that is possible at a hotel. We traveled with small children and many of the kids channels on the tv did not work due to "no internet access". Chrome cast also didn't work. One of the two tv remotes was out of batteries. You really can just see the half hearted attempted to keep the place running. And possibly what they did to finish building. A family member stayed at the same hotel in a different room and she had a different shower head than us which had no water pressure. The furniture is bolted to the walls with L brackets secured to the outside of the furniture and the wall. We all showered and washed everything that was in the hotel as soon as we got home. Spare yourself and find a different hotel.

The rooms are clean and comfortable. Staff members are very hospitable. Our family loves the…read morewaterslides and wave pools. Our favorite getaway!!

Pretty standard indoor water park & attached hotel establishment. Very much so affordable. Although…read moreI visited during spring break there was an abundance of Christmas decor on the grounds. Place represented a winter wonderland. Lots of hot tub in addition to thrill slides. Kids area was on the warmer side but the walk of food & drink areas was freezing. Pizza was decent but all other food was terrible. Water pressure in the shower could use some toc as well.

I expect to be able to get a good nights sleep when I check into a hotel. You cannot turn off the…read moreHVAC system at night. The fan runs even if you turn the unit off. I know that sounds crazy. We called down to the front desk last night, and the girl had no idea how to turn it off. Some people can sleep with fans but not us. I have no idea why Hilton doesn't have a standard anymore, but they're making me wish I was Marriott lifetime instead of Hilton lifetime. I don't like the rolling barn doors on bathrooms. This is a Home 2 feature. It's loud at night and wakes your spouse. I also don't appreciate the automatic light switch. The night lights are enough if you're using the bathroom. Has anyone tried thinking about the guest when they build these? This place doesn't really remind me of a typical HGI. Not a fan.

I stay here often for work. While it's more preferable than the surrounding hotels, it is never…read moreclean. The floors are always gross, typically leftover hair from the person who stayed before. I have had a couple stays where I've had to move rooms because of this. While I'm not overly critical, I used to clean houses. Bathroom cleanliness is a top priority for me, and that never seems to be the case when I stay.

I came to Michigan unexpectedly due to a family emergency. I arrived late at the hotel, past…read more9:30pm, and had hoped to just get to my room and go to sleep. The first room I was given had hairs everywhere on the sheets, dirt smudges on the covers, and disgusting skin flakes everywhere. The second room I was moved to had hairs everywhere and little spiders in the sheets (see attached picture for one of the spiders I saw). I went down to the front desk and asked if house cleaning could change the sheets, or if I could be moved to another clean room. The front desk lady told me they had no house cleaning on staff at that time, and that she did not want to go up to the rooms and make sure the next one I got was clean. She then recommended I go somewhere else to spend the night. Management has refused to provide a refund, even though I did not spend the night and was essentially told to go somewhere else by their own staff. I will be disputing the charge but wanted to warn people of the service they may receive while they are here. I had an absolutely awful experience, am still trying to get my money back, and will never visit this location again.

I made a reservation on November 12 at 10 AM. I'm from out of town and didn't know the location…read more When I drove to the hotel, it wasn't what I expected so I called the front desk and asked if I could cancel my reservation without a charge. I was told it's fine to cancel. Don't worry about it. Cancel my reservation at 12 o'clock. Now on January 29 I receive a charge on my credit card for my room stay and late cancellation. Called the hotel and the representative I spoke to was very nice. She said that she was given orders to tell everyone that's company policy and no cancellations are allowed before 24 hours.

The grounds and interior are a gem, and the dining room is a cozy and elevated experience. Very…read moreattentive staff. Only thing is the portion size varied depending on the entree.

I just went there for our annual Sorority Christmas Dinner Party. The Holiday decor was very…read moreBeautiful. The Room that they put us 8 in again was sweet.., but they didn't light the Fireplace this Year & the Dinner table was set with a stark white Linen tablecloth - with nothing Festive on our table ... just flatware & napkin & water glasses. We all entertain a lot & noticed they didn't bother to make our table look inviting or Festive. The Staff is polite & friendly. However sadly... for the last 4 years I've not been served a decently cooked meal there. I tried their Duck this time hoping it would be good. It was not good. They served it with about 3 bites of some kinda veggie & a wee few bites of potato & what they called a serving of their Duck - which comprised of 2 tiny pieces. One inedible piece was the "dried up end" of what looked like part of the wing & the other piece was a very small 4x2 inch slice of Duck - which when cut was 3 small bites. Really? It was also the worst Dinner ever. I've tried a couple other items in their Menu & the 1 piece of my Chicken Breast Dinner was so dry I couldn't cut it - so I ate the sparsely served potatoes & dinner roll & side salad. Another time I ordered a medium cooked Prime Rib & was served a medium "bloody" rare - she took it back to the kitchen & they microwaved it. After everyone else was done eating - it was then served to me barely warm & it was an unappetizing grey colored - rubber piece of meat that also was so tough even the Waitress couldn't cut it. So I sent it back. Again... I had no Dinner - just a cup of French Onion soup & dinner roll & side salad... they still charged me for the Dinner even though I was not served any Prime Rib- weird. They are still being cheap & not placing a bread basket on the table - there's usually at least 8 of us & other years we've had 10 or 12 attend our Holiday Dinner. A Waitstaff person walks around the table & places 1 small dinner roll on each of our plates. We've all ordered Cocktails & always have had a long wait for our Dinners to be served - so a nicely filled Bread Basket or tray of complimentary relishes - would be nice while we enjoy our drinks & visit. It wouldn't be that expensive to offer considering the meals are over-priced. The Desserts were ordered by all of us & were tasty but very tiny servings for the price. The bathrooms were clean this year so that was nice. I really do wish the food was better cooked & had more substance because it looks like we're going to be there next Year... as traditionally the majority of the Sorority Chapter chooses to go there for the ambiance - which is lovely. The pretty Bar area downstairs is cozy but small & I heard the Bar food in there is good. The English Inn is sadly still NOT handicapped accessible & the food is usually not hot as they have to walk down a flight & a half of stairs to get to the room we're dining in downstairs . An Elevator would be a perfect addition & such a nice Amenity for the Guests to have to use while staying & dining at the English Inn.

We've stayed at this hotel a couple times now and I really like it. The location is good as it's…read morewalkable to plenty of bars and restaurants, including The Nuthouse. Check in was easy and quick. Parking is a little weird because you can park in the attached parking garage and take the skywalk to the hotel, which is nice, but we never remember which gate to enter through or which door to open if we're walking up from the street. The skywalk is great, though. The room was clean, spacious, and perfect for a one night stay. Comfy bed, good water pressure, and a mini fridge were all pros. There is no microwave in the room, but our floor had one near the elevators that we did end up using. There is a pool, fitness center, and restaurant on-site but we didn't utilize any of those amenities. Definitely nice to have, though. I'd stay here again!

Lifetime Diamond here and this location needs upgrades. Long, long overdue. And needs a made to…read moreorder breakfast like other Doubletree franchises instead of a lame "buffet." Front desk staff and restaurant/bar staff was friendly. Great location in downtown Lansing. Parking has gone from valet to self serve parking garage at twenty dollars a night. Rooms are lost in the 1980s decor and long overdue for upgrade. Breakfast needs made to order omelets like other Doubletree locations instead of a lame buffet, if you can call it that. Hilton can do better!!!! The traditional Doubletree cookie was not hot and toasty. Diamond members deserve better

A very pleasant stay here. Beautiful hotel, good location, and very nice rooms…read more Check in was very quick and easy, which is what I want after a long drive. Front desk employees were very friendly and efficient. My room was large, clean, and comfortable. Nice shower and amenities. I appreciated the water and box of pretzels in my room. A nice evening snack! This is one of the nicest hotels I have stayed in recently, and I travel for work so I stay in hotels nearly every week.

Hotel is clean and just really beautiful. The little market downstairs is well maintained and full…read morestocked (even during an FFA convention where the hotel was packed with high school kids). Staff was helpful and friendly. Check in was easy and checkout pleas all digital through the IHG app and so easy. Our overnight stay included breakfast and drinks for 2 or the buffet at the restaurant downstairs. We opted to eat in our room and start our adventure for the day. The room was great! Bed was comfortable, bedding was crisp and clean, furniture was comfortable. You do have to slightly do some contortion maneuvers to reach the toilet paper but that's literally the only oddball thing with this hotel.

ADA rooms - FABULOUS!!! easy access. next to elevators. low pile carpeting for easy rolling in…read morewheelchair. only down fall was hand wash was kept in a bottle to had to reach in a wheelchair. I used a glass to squirt soap in for use.

My sister got me and my husband a room for are 24th anniversary 8/9/25. We got there to check in…read more Apparently you could not honor the reservation because you were having 3rd party issues. After trying to get it fixed for a hr there was nothing that you could do to fix it. As we are walking out the door. We were told. We hope you have a good night. How in the he** are we going to have a good night when we don't have a room. We will never spend another dime there. If anyone gets turned away from firekeepers I suggest trying the baymont hotel in battle creek . Great service, very nice and helpful staff, awesome room. For dinner we recommend clares on the river. Yummy food.