I came to Michigan unexpectedly due to a family emergency. I arrived late at the hotel, past…read more9:30pm, and had hoped to just get to my room and go to sleep. The first room I was given had hairs everywhere on the sheets, dirt smudges on the covers, and disgusting skin flakes everywhere. The second room I was moved to had hairs everywhere and little spiders in the sheets (see attached picture for one of the spiders I saw). I went down to the front desk and asked if house cleaning could change the sheets, or if I could be moved to another clean room. The front desk lady told me they had no house cleaning on staff at that time, and that she did not want to go up to the rooms and make sure the next one I got was clean. She then recommended I go somewhere else to spend the night. Management has refused to provide a refund, even though I did not spend the night and was essentially told to go somewhere else by their own staff. I will be disputing the charge but wanted to warn people of the service they may receive while they are here. I had an absolutely awful experience, am still trying to get my money back, and will never visit this location again.

I made a reservation on November 12 at 10 AM. I'm from out of town and didn't know the location…read more When I drove to the hotel, it wasn't what I expected so I called the front desk and asked if I could cancel my reservation without a charge. I was told it's fine to cancel. Don't worry about it. Cancel my reservation at 12 o'clock. Now on January 29 I receive a charge on my credit card for my room stay and late cancellation. Called the hotel and the representative I spoke to was very nice. She said that she was given orders to tell everyone that's company policy and no cancellations are allowed before 24 hours.

Went for my husband's Birthday. Had a wonderful stay, in the Great Lakes Suite. Breakfast was…read moredelicious, and Al was a wonderful host. We will definitely be back in the future.

We stayed in the Spring Meadow suite for a one night get away and it was the best experience ever…read more Al and Paul were exceptional hosts and even Yogi (the dog) was super friendly. The room was clean and comfortable. The breakfast was delicious and cooked fresh. Al even showed us around a bit before we left. We will definitely be back to stay again.

Sorry forgot to take pics…read more.. Stayed at this holiday inn express for the first time. After al what's not to like, free breakfast and cinnamon rolls in the morning. It's conveniently located at Jolly and Okemos Rd right off I96. You have plenty of restaurants nearby and a Dunkin or Starbucks depending what you prefer. The hotel was very clean and smelled clean. The staff were very friendly and helpful when asked anything. The room was clean and no issues were noted. The window was very large to look out and was actually able to enjoy the sunrise view from my room. The bathroom is large and the water pressure was very good, iykyk. The beds were comfortable and the tv was a smart tv so you could log into all your apps to watch tv. Only complaint was they only had like 12 stations and we could not watch Sunday night football... All in all this place was very nice. Also has an indoor pool, nice fitness center and a laundry room for guest. If you need a place to stay around Okemos or east Lansing this is a good spot.

A very nice Holiday Inn Express property. The hotel overall is quite brand new - I think it opened…read morein 2017, and it is located in a nice area of the Lansing Metro area. Easy access off the interstate freeway, and the surroundings near this hotel are great. Plenty of food options and other stores nearby. Michigan State University is also not too far of a drive away for those staying here for such purposes. Very friendly staff and clean, modern, spacious rooms. Be aware though that sound travels very well in this hotel - so be mindful of any noise you might make in your room. I did have some noisy neighbours nearby while here and I could hear a lot of what they were saying and doing. This is not the hotel's fault in any way though - that kind of stuff can happen anywhere. I'd happily stay here again. My stay here was very comfortable.

Came to Lansing, MI for a weekend getaway on February 14. We researched several hotels before…read morecoming across this one as we wanted a room with a jacuzzi. When we arrived, we were shocked to find that there are NO ELEVATORS to get to the second level, only stairs. What this means is that this hotel is not fully ADA accessible. If a disabled person wanted to stay on the 2nd level, they can't. This is serious and needs to be changed - I have never stayed at a hotel where there is no elevator and that is not mentioned on their website. We requested the 2nd floor as we didn't want to hear alot of noise on our stay. We got to our room and the room had a smell like the last people smoked in the room. Luckily we brought an electric air freshner that helped. The room was the King Suite with a Whirlpool. The room is very spacious with a kitchen area (small kitchen sink, no stove), nice sized living room area that has a TV, a door to the bedroom (bedroom has a TV also) and next to the king-sized bed is the humongous whirlpool! The whirlpool is deep and can fit several people due to the size of it. It's the biggest whirlpool I've seen. They have a separate shower area in the bathroom. Clear glass the shower has. Bathroom is nice size with a huge mirror. We enjoyed our stay there. The breakfast there was good - many options to choose from. There were 2 waffle makers there. Big ups to the African American woman that was helping a group of kids in making plates for them to keep everyone safe. There are banquet/conference rooms if you would like to have an event there. Staff was friendly. I would of been happy to give more stars if an elevator was there - hubby and I had a real time carrying all of our stuff up the stairs. We had some noisy neighbors that seemed to have alot of people in the room but that's no fault of the hotel. Thanks Best Western for an enjoyable stay for the most part.

Favorite place for families. Indoor pool with tables and chairs is a gathering spot Pool isn't…read morebig so it gets crowded easily The lobby can be very loud and echoes sounds However the rooms are quiet and clean. Frig,microwave and coffee Comfortable bed. I like the white bedding Quiet air conditioner Huge tv with lots of channels Plenty of selection available on the breakfast bar. In separate area. Lots of restaurants and gas stations nearby

My employment booked this hotel because it was connected to a convention center that was being…read moreused. I am convinced that the public photos on the website are AI generated. The rooms were filthy! I was too far from home to commute daily so I ended up going to a local Meijer to gather items for my stay to clean the room and to purchase my own towels and face cloths because I was sure the ones in the room weren't clean. There was hair all in the room and stains. Moving rooms wouldn't have solved the problem as others had complaints of uncleanliness too. If you HAVE to stay here I would recommend bringing your own towels, face cloths, soap, slippers, and disposable sheets. I am not a high maintenance person, the hotel is just old and unclean. Also, the room key would intermittently stop working which was frustrating as well. There was one day of the week about 10 of us were at the front desk at the same time for this reason. I could go on and on, but I won't. I will not let my employer sacrifice lodging for location. I would never return to this location

TVs so old you can't cast; only option is to watch cable TV with ads like a peasant from 2006…read more Everything is dingy and smells musty. Stained walls, dated decor. The highway is very loud and it woke me up all night even with a sound machine.

Super nice hotel. Very clean and accommodating. I didn't use the pool or anything. I loved their…read morepillows. Friendly staff. There wasn't a comforter or thicker blanket on the bed, I called the front desk and they brought me one very quickly. No problems or complaints. Very close to several restaurants and anything else you might need.

The hotel staff is very friendly but I must say Jerrilynn who works in the kitchen is very nice and…read morehas great customer service. We always knew it was her that set up the buffet, you can tell when people care about others and like what they're doing! She was very attentive to everyone in the dining hall. And made it a point to make sure we had everything we needed and on our last day she said it was a pleasure making breakfast for you all! And wishes us a safe trip home! What a wonderful person she is! In My opinion Staybridge is blessed to have her!! See you all the next time!

Highly recommend this Residence Inn! I have been staying here for years and frequently at times…read more Clean rooms, very friendly and attentive staff. Some of the nicest people work here and Mary is the most special and kind. Very comfortable rooms and a large gym. Great parking and close to campus. The only suggestion is to have more variety at breakfast, including some fresh fruit. It would be nice to have hard boiled eggs and regular cheeses. They do offer make your own waffles, eggs, a protein, yogurt, bananas and a good variety of cereals and toppings. This is definitely a great place to stay!

Not sure if housekeeping decided to skip out halfway through the job, but there was old food left…read morein the freezer. The freezer itself stunk because there was fish in there. The stainless was gross. Think scummy, fingerprints and streaks galore. Luckily, the bed looks clean. The bathroom wasn't too bad. Glad I don't need to use the kitchen and I'm only staying one night. If anyone wants a pizza, some rice, cakes, fish, cakes, or dumplings stop on by.

This was definitely a place just to lay your head for a night. Nothing was particularly bad, but…read morenothing above average either. Staff were friendly at check-in and check-out. Room was fine, nothing out of place or dirty. Breakfast options were slightly limited, but enough for us to get on with the day.

The customer service at this hotel is minimal. When I arrived, two women (one was the assistant…read moremanager) did not greet me as I stood at the counter while they were looking at a screen. It took almost 5 minutes before they looked up and greeted me. Big red flag. Power outage one day from 5:30 till after 2 in the morning. No response from management till 9:30 when the Asst manager decided to come back in. Before that they had one person on duty running up and down for a 3 story 80% full hotel. Their generator lasted for about one hour with little power then everything got dark. No flashlights, no reassurances- nothing. When I asked to be comped for the night, they flat out refused saying they had no control over the situation. They should have had a generator that worked for many hours not one hour. They should have had the management team there the moment the lights went out at 5:30 instead of waltzing in 4 hours later! People in the hotel should have been treated properly for such an emergency. This is not a place you want to stay at- no concern for their guests, no amenities, terrible breakfast, poor location and a staff of one person for a shift that had a serious emergency.

I had a nice stay here. I think they call my room a studio; it had a kitchenette with a dishwasher…read more It was clean and quiet, the bed was comfortable and the HVAC wasn't obnoxiously loud or constantly turning on like some hotels. The room was pretty inexpensive and check in was quick. My only complaint is their location is nowhere near food so you're driving a couple miles to grab a bite. That said, if I stayed here again I'd pick up something on my way in.

The suite was overall pretty good. There were no garbage can in the bedroom, and we thought there…read morewas no garbage can in the bathroom until we found it our last day inside a cabinet. There were no extra rolls of toilet paper, so we had to go to the front desk in the middle of the night. The kitchen had dish soap, but no hand soap. There were also no towel racks in the bathroom, just one single hook. For a room that sleep 4 people that was frustrating. The hotel provides Dove products (shampoo, conditioner, body wash, and lotion), which are very nice. They had free coffee all day in the lobby, with several additional snack and drink items for purchase.

Hell hole. Room smelled of mold…read more Mold on shower head. Ripped carpet. Trash in hallway.

I was there for a business meeting that required an overnight stay. I arrived at 12 noon and asked…read moreif I could check in early, and was told I could, but for a $40 fee. In my 30+ years of travel, I have never had this happen to me. Normally, it's not a problem, or if the room is not ready, the front desk offers to contact me when it is. I kindly declined and decided to wait until I was done with my meeting at 5pm. Immediately after I checked in, I noticed a smell in the hallway, which I thought was from cigarettes. The smell continued into my room, which had me concerned. I did not say anything and went to dinner. Eventually, I returned and turned out the lights at 10:30 pm. At 1:30 am, I woke up to a much intensified smell that I could not get past. It was awful, and was now keeping me awake. I called the front desk to see if smoking was allowed, and she said it was not. I had no choice other than to ask for a different room in a different wing. The person on the phone was annoyed and told me I had to pack my bags, exit the room, and go to the front desk, at which time a new room could be issued. There was no apology, no offer for help to move my bags, and certainly, no sense of understanding of how disruptive this was. A new key was issued, and I was now on the second floor, further away from where I had come from. I had three bags with me, and there was no offer for assistance or apology. I made it to the second-floor room, and the key did not work. I returned to the front desk with all three bags. No apology, no concern for all the walking around with three bags, just a reprogram of the key. She said it should work. I don't understand how/why a customer satisfaction issue like this did not prompt any concern on her part. I eventually got into my room and tried to wind down from everything that had just taken place. The room did not have the same smell, but I could still smell whatever it was on my clothes. Eventually, I fell asleep but woke up again at 4:30 with the same smell, just as bad as before. I was furious. This was a complete waste of a night of sleep. I dealt with it until 6:00am, where I then packed my bags and left in frustration. A new representative was at the front desk and asked if I was checking out. I said yes, gave her the keycard, and politely asked if they had ever had complaints of a smell in the rooms. She would not look up and kept her head down. She said not that she was aware of. I asked that she let management know of my experience, which she said she would. She did not offer any kind of apology on behalf of the hotel. I will be back in the area for future meetings; however, I will not return to this hotel. There are so many hotel options in this area, and I'm shocked that they can get away with this.