Just recently built, this is a brand new hotel just opened in September of 2020. Because it is new,…read moreit has new updated hotel furnishings for 2021. So, if you want to stay in the newest hotel in the Memphis area and see what it is like, stay here. New features: it has a sliding door for the closet unlike I have never seen before. If you slide to the left, it closes off the bathroom. The shower is half open which you go in and stand behind a glass. There's no door. In the King Suite, there is a couch that is big enough for someone to make a bed out of. Big flat screen tv is attached to the wall. All the lights are new 2020 updated lighting. Anyway, I used my Choice Hotels App to stay here for free. It only costs me 8000 points. Considering this is a $90 night hotel, I got a good deal. I walk up to check in, tell them I have a reservation and give them my name. They say " you using your points? " and I say yes. Then, they ask the most annoying question which I hate hotels to asks me. " What brings you here". What a nosy question. Why can't they just give me my digital key so I can go. I enjoyed my hotel stay. The room was real nice. In fact, I think this is the best hotel I have stayed at. Everything is new and clean and updated in today's society. Yes, I highly recommend this hotel if you stay in the Memphis area. It's worth driving a little out of your way if you ask me.

This is my experience in the room I was in. There was a couple bugs, one being a tick and an…read moreunknown bug. There was a strong smell of possible vomit near the mini fridge. I had to go out and buy a professional spray/deodorizer to help with the smell. Could I have requested a new room, yes but I attempted to remedy it myself. I first asked the housekeeper to help with the smell, she just handed me Lysol. Which made it worse. Lots of stains on carpet and walls. So make sure to not be barefooted walking around. There were old food crumbs along side the walls. Which means carpet was not thoroughly vacuumed or not vacuumed at all. Breakfast was ok. Basic breakfast items that was just in warmers (sausage and eggs) and make your own waffle option. Overall , it can be a decent stay. It could just been my room that got skipped in the detailed cleaning. I may possible give it another try next time I come to town. Will request a walk through first

Overall our stay was decent. I have to brag on the sweet lady at the front desk as she greeted us…read moreand was so kind. Breakfast was good! The only downside is the place needs to be cleaned better. It's going down because the care isn't good. No one wants to stay in a dirty hotel.

Amazing property right off highway 78 & 305 cross section. love the newly renovated rooms. Covid-19…read moreprotected. ‍Pool, Business Center, & Fitness Center closed due to pandemic to prevent the spread. Daily cleaning in all public spaces. Delicious grab n go breakfast. Keurig coffee makers in each guest room. Mini fridge & microwave in rooms. On site washer/dryer. Ice machines , conveniently located on both 1st & second floors. UBER Eats, GrubHub, Bite-squad, DoorDash & many more places will deliver here both chain & local restaurants. Kid friendly. Luxurious Double queen suite rooms. One presidential suite room that includes a full-sized refrigerator. Friendly staff, protected with face masks & gloves, there to meet all your needs.

The nice gentleman at the desk was more than helpful and greeted me on a first name basis.read more

This hotel was a complete letdown. We were checked into a room that was clearly unfit for guests --…read morethe floor was completely soaked, with a loud industrial fan running in the middle of the room trying to dry it out. On top of that, there was hair in the tub and all over the bathroom floor. For a family, the bathroom offered no privacy. It had these old, worn-out barn-style doors that didn't close properly or lock -- a terrible design for anyone needing even a little privacy. Throughout the hotel, the walls were filthy with greasy handprints, and the overall condition made it feel like management and housekeeping had completely given up on maintaining any sort of standard. We didn't stay the night. We picked up our bags, returned the keys to the front desk, and told them there was absolutely no way we could stay in a place like this. It was that bad.

This is one of those times I should have walked out when I walked in. I want to start off by saying…read morethe only reason I gave this stay a 2 stars rating is because the front desk folks were nice and I feel they had their hands tied. However I am surprised they never offered a discount or any kind of "for your troubles" thing. 1st- the lobby was okay and the staff was nice but the carpet in the hallways and the elevator were dirty. 2nd - When I got to my room there was no remote so as I look for it and instead found garbage and a lot of dust behind the dresser and under the bed, against the walls. 3rd- There was some kind of something in the air that burned my eyes, but only while I was in the room, not outside or in the main lobby or other parts of facility. When I requested a new room they didn't have any. 4th- I decided I can make it work since it was only one night but then I pulled back my sheets and found dried food and sauce between the sheets and the bedspread. Of course housekeeping was gone so they just gave me an extra set of sheets. It was an uncomfortable night. This location should be reviewed by the Hilton folks. NOTE - My co-worker had no issues with his room. It looks like I just drew the short straw this time around.

I would actually give the hotel a 3.5. Staff was friendly from check in and all throughout stay…read more Lobby decorated nicely for Halloween and appeared clean. Breakfast was hot and frequently being checked to see if refills of items were needed. The room was comfortable, as we were passing thru and only needed to stay for the night. Unfortunately, it appeared that our bathroom had not been cleaned. Previous persons soap still in shower and lots of hair remained in floor. So much that you could tell floor had not been cleaned and it was sticky from previous cleaning. Multiple old stains on couch that could use cleaned. No bedding such as sheets, blanket or pillows available for pull out couch for our kids. Overall, it was a good hotel, just could use better cleaning after each guest.

Our first stay on a road trip from Alabama. Nice beds and very nice bathroom. Good complementary…read morebreakfast and in a busy area of town! We only stayed one night but the hostess was nice and helpful. Next to a Starbucks and close to a lot of other businesses/restaurants.

The manager likes to charge a smoking fee to people based off a maids word! Absolutely ZERO proof…read moreof smoking in room, but maid claims to smell marijuana so that must be true then. Also claims of "trashing" room from some muffin crumbs on floor. Will NEVER recommend them to anyone! Took 4 days to even charge for room then added $250 in charged, they had all this time to "investigate" but were too busy to call us back. Also we were checked into wrong room in beginning, people stuff was in the room! An air purifier was left in our room when we finally got into correct room, room wasn't very clean, bed was messy, but we were tired traveling with a toddler.

This particular Hilton Garden inn is a popular location that my coworkers often frequent for work…read more I've been coming for four years myself. The public spaces are always clean and the staff always super friendly. They have a bar/restaurant that serves your standard offerings which when in a hurry is super helpful. The rooms however have seen a steady aging that are in need of serious updating. Interiors doors don't close all the way. Toilets bolts are often loose causing a rocking motion if not careful. During a current stay, the pair of reading lights didn't work, and the light switch by the door had black tape over it. The rooms are the truest definition of basic. Not exactly sure what's going on here but the rooms need attention.

I agree with some other posts recently that the bar and staff are extremely friendly. I have a…read moregarlic allergy and the cook made sure I had an excellent meal with salmon rice and vegetables. I was not happy with the rooms though and the person at the front desk. When I went to my room and opened the door it freaked of chemicals. I got a headache just standing in there. Not sure if they were trying to spray to camouflage other smells but I went back downstairs and asked for a new room. The front desk man did not apologize and did not say a word, he just took my key and gave me a new room. Very disappointed. The hotel had no WiFi that night as well.

No!!!! This place should not have the privilege of being a BW Plus!!! I changed rooms 5 times…read morebefore having to settle on the last one. 3rd floor, gaping cracks in the door, crumbs on the carpet, furniture not fully assembled, other furniture scratched and ratty, the desk chair was disgusting with stains all over, etc... Called manager the next day with ZERO results. Ask for owner to call me with ZERO call backs. Don't stay here!!!

Worst night sleep ever we came in there was only maybe four or five cars in the parking lot so they…read moreweren't running full we arrived at 5:00 in the afternoon and they put us right above the front door we were up most of the night hearing the bells from the elevators and the doors opening and closing people in front of the hotel yelling as I said I do not recommend these place they give out the worst rooms first leave the good rooms for later don't ever stay at this hotel

The reason I am giving this 5 stars is because the Drury Inn is the Best Buy for the money. You…read morehave both breakfast and dinner provided, indoor/outdoor pools, and a jacuzzi. Room is spotlessly clean. Front desk staff answered all questions. Food service is a bunch of happy people just being glad to take care of you.

Very clean hotel! Excellent Happy Hour and Breakfast. Staff was awesome! We booked only 1 week…read morein advance, the price was great and accommodations were so, so much better than another hotel we had stayed at during our travels the week before. Highly recommended!

I am a Marriott Bonvoy Lifetime Silver member and currently hold Gold status…read more I booked my stay through the Marriott app and checked in online, requesting a mobile key. When I arrived at my assigned room, I was surprised to find that the bed had already been slept in. I returned to the front desk to request another room and asked if there were any available on the first floor. The clerk gave me a key card without any apology and seemed more focused on whatever he was doing at a table in the lobby than on addressing my concerns. The second room--located right next to the first--was also disappointing. The dishwasher was still running with dirty dishes inside, the body wash in the shower was actually a shampoo bottle with "BW" written over the label in marker, the toilet paper holder was broken and spun in circles, the mirror was dirty, and none of the trash cans had liners properly placed inside. Breakfast was equally underwhelming: premade sandwiches, half-cooked quiche, and limited options. The only fresh item I found was a banana tucked under a juice shelf. To make matters worse, while eating I overheard a desk clerk or manager openly criticizing a guest who had experienced problems the night before. I travel monthly and almost always choose Marriott properties. For comparison, the Fairfield Inn in Olive Branch--though older and currently under renovation--has consistently provided excellent stays. This particular hotel is less than five years old, yet the quality fell far short of expectations. To top it off, I never received the usual post-stay email inviting me to share feedback. Unfortunately, this is not a property I would return to. Marriott should take a closer look at this location to ensure it meets the standards loyal members expect.

The hotel seems very new. Nice setup in the rooms with a full kitchen. Good pressure in the shower…read moreand comfy beds. Room cleanliness could be a little better but all and all a good stay.