My plane flew in early to Raleigh NC by almost 1/2 hour. Even taking the back roads to get to the hotel enjoying the NC countryside , small towns, family land and original cabins, I was an hour early. I was escorted to the eating area (I had to stop at Bojangles!) to eat while my selected room on the floor I wanted was being prepared. The hotel is very clean. Ample parking, fresh coffee, and the staff were friendly, welcoming and helpful. I worked with Rachel who took the time to talk with me during my little lunch. She was so kind and nice. I also interacted with Lisa, who was vigorously cleaning everything in site, love that, and she was one of the nicest people I have run across in quite awhile. My room is clean and smells fresh and is good sized. There are plenty of places to eat around here, easy walking from the parking lot. read more

Place was clean. Period. The most important thing a hotel should be when opening up that door is cleanliness. Otherwise everything else will not be overlooked. We were in town for just one evening. But everything was great. The only criticism I have is my view out the window. . Breakfast amenities were fantastic. They had waffles, eggs and sausage, oatmeal, cereal, fruit, yogurt....you get it? Nothing to complain about for breakfast. The staff kept everything well stocked. Don't be a minute late for breakfast because they clean up and lock up very quickly. read more

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The Fairfield Inn & Suites in Wilson is in a great location and has dining options nearby. It is in need of some upkeep. I stay in plenty of Fairfields and this one wasn't at the same standard as the others. When I arrived, I was checked in and not put in a room to the preferences we select when booking. I'm not sure if these were even looked at. My room was pretty much above the entrance so it was a busy area. I was surprised with the small size of the room but it is an older property. The beds didn't have much space between the walls. The room wasn't in good shape either and in need of some maintenance. In the bathroom, the exhaust fan while off would knock every so many seconds and there was a dripping noise too. The metal grate was rusted. If I turned the exhaust fan on, it covered the noise with its own but the issue was still there. The tv was large and the window AC did cool the room well. Breakfast was ok. I was disappointed that whoever prepared the eggs decided to add pepper as that is something usually added for taste and the one eating can decide how much. It seems they could have prepared some with and some without. It was the same with the breads and the bagels as they were flavored varieties. They did have coffee, juices, milks and yogurts, waffles, cereals, breads, and oatmeal among the peppered eggs. I ended up at McDonald's on the drive home. As much as I am loyal to Marriott, I'd stay at another hotel if I am in Wilson again. read more

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I could hear the front entrance music as it played loudly all night long!! I went to the office to complain, the young lady was very attentive but could not control the speaker volume. She believed the controls were in the locked office area. This is horrible and will keep you awake. Do not stay at this location until this problem is corrected. Be sure to ask about it when you arrive. read more

Honestly surprised at how nice this hotel was given the previous reviews. The front counter staff at check in went above and beyond to show up the room and tour the hotel prior to our purchase. Our room is clean and the gym is well stocked! It was nice to have a hotel gym I can actually use. The free breakfast was great- tons of selections and yummy! The only reason I docked a star is because our AC unit whistled all night and there's a knocking in the bathroom. read more

Fairfield by Marriott Inn & Suites Wilson - Eggs, bacon, oatmeal bar, cereal, muffins, bagels, toast, yogurt, fruit, and waffles - Hotels Near Me - Wilson, North Carolina

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The General Manager doesn't care about it's patrons whatsoever. I asked for partial reimbursement for -no soap in the shower, getting burned by the hot water because faucet was backwards, mold/mildew on the ceiling, shower curtain too small and wouldn't stay closed so bathroom floor flooded and the shower didn't drain whatsoever and had to stand in my own dirty water. The front desk staff said it wouldn't be a problem and for two months now I have wasted hours and hours and filed claim after claim and the GM will not respond to me and is refusing to remedy the situation. DO NOT STAY HERE! read more

The number of things that went wrong at this hotel is almost comical. We were in town for a big soccer tournament and had about 15 families staying at the hotel. No hot water--when asked about getting the hot water working, the front desk person said they are told to call 911 for emergencies. Maid service included taking out the trash and bringing in new toilet paper but not making the beds. Elevator was broken for 2 days which made checking out from the 3rd floor annoying. Some lightbulbs out in the room. The TV randomly turned on at 4 AM. I got not one, but two, wake up calls an hour before scheduled. When I called down to tell them, they said they forgot to change the clocks back for daylight savings (a month prior). Sundries were completely picked over. Definitely not a normal Marriott experience. read more

When we first arrived at 8:15pm with our two children (including a toddler), no one was on duty at the front desk. After 15 minutes and a phone call from another patron waiting to check-in, someone finally meandered unenthusiastically from the office area. Upon arriving in our room, our toilet was partially clogged. The next morning, we were unable to report said clog because no one was at the front desk during all of breakfast. Room was clean and the bed was comfortable. read more

Clean hotel with nice big rooms. Everything worked, parking was free, fitness center was fantastic and the front desk queen, Judy was so helpful!. Checkin was quick and Judy helped me find my car keys! read more

We were initially given a room across from the elevator. We asked for a more quiet location and without hesitation, we were given a room near the end of the hallway. It was the most quiet hotel room we stayed in during our entire trip. I am uncertain why some reviewers claimed it was loud, didn't hear noise except the from the fan. The breakfast choices were more than adequate. We had an absolutely delicious and hot frittata. It was absolutely yummy. The only drawback were the number of children running back and forth to and from the breakfast bar, but that is not any fault of the hotel -- the choices at the breakfast bar were really great. Everything about our room was clean and spotless and well kept. We would, without hesitation, stay here again. Thank you! read more

Warning to Fairfield Inn fans like me... This location does not meet the usual high quality standards expected from a Fairfield property. Evidence of advertised claims of new renovations was lacking at best. In fact, it is more comparable to a Sleep Inn or Comfort Inn than a hotel of the reputation of the Fairfield, which explains my low rating. From the mishandling of our reservation, to stained foyer rugs, to the slow, clunkedy elevators to the wear and tear shown in our suite, nothing seemed up to par. Even the beds did not feel as supportive and comfortable. After confirming our concerns with another patron, my wife and I opted to stay elsewhere and moved across the street to the Country Inn. To their credit though, upon making our complaint with the Fairfield Inn front desk attendant, our immediate checkout was handled quickly and professionally. Unfortunately, this sour experience will influence our decision in the future whenever we have a choice between a Hampton Inn and a Fairfield Inn. In our experience, Hampton Inn seems to go to much greater efforts to ensure customer satisfaction even if they are slightly higher in price. Such confidence is important upon arriving to an unfamiliar area in the late evening. read more

Fairfield by Marriott Inn & Suites Wilson - Don't be fooled by its exterior... problems lurk inside. - Hotels Near Me - Wilson, North Carolina

Roaches in my room! That's it! That's the review! Totally disgusting! They we also all over the entry way inside and out. Contact Marriott Corporate and apparently they don't care either. As a business traveler, have your travel Cordinator cross this location of the list! read more

No hot water in shower, but was hot water in sink. Was offered $20 or 5000 pts. I said not acceptable. In a chat thru said we found the issue is water was reversed. I said and? Then they said we didn't find the same issue as you right after saying they did. Then chose to ignore me. I have screenshots and filed complaint with Marriott proper. Garbage customer service by the manager Lor read more

Fairfield by Marriott Inn & Suites Wilson - Chat with manager. Where she contradicts herself - Hotels Near Me - Wilson, North Carolina

We stayed in this hotel on our return from the beach last summer. We picked Wilson as the half-way point. The services were limited because of COVID. There were not many people staying there. Our rooms were clean and neat. I believe the hotel was recently renovated especially relative to other past reviews. Because of COVID, they did not have the usual Fairfield Inn breakfast buffet but did provide a limited sack breakfast. The nearby restaurant selections were limited. Under the circumstances our stay was good. read more

I switched over to Fairfield Inn's when going back and forth from CT to FL. It has been a resoundingly good decision until now. The two stars is a stretch. This is a franchised location that I will never stay at again. From the start it was a bad experience. The girl taking my reservation told me she was absolutely allowed to ask "why I needed a service animal? As in, what is its purpose?" Yep not legal. They don't have mobile key although I was initially told they do. The property itself was old. It smelled of a flowery something as though they were trying to cover up the old nasty smells. The tub was as clean as you can get an old tub. The only thing that seemed clean was the bedding otherwise I would have gone to a different hotel. Even the breakfast being offered was sub par. Also the side door that you supposedly need a key for? Wasn't locked and it didn't automatically close so you had to physically close it. Also the film on it was old and peeling off. Bottom line, skip this Fairfield Inn even if you have to drive another 30 miles. read more

I have stayed at this hotel several times for business and had a pleasant stay each time. Compared to other Fairfield Inn's I've stayed at in the past, this location definitely needs some updating/renovations. Most Fairfield's are quite modern. However, my room and the common areas were quite clean and well-maintained. The staff was very friendly and accommodating if I needed something, so no complaints there. Location: anything you need is within 10 mins (fast food, restaurants, grocery stores, Target, Starbucks, etc) so it was convenient if I needed anything. I would definitely stay here again if back in the area (as it is the only Marriott property) but I would like to see some renovations in the future which would bring this place from good to great! read more

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I recently booked a stay at this hotel for 2/12/21. This has to be the worst hotel ever!! I checked in and checked out 1 1/2 hours later. The room was outdated and stains were everywhere. We had a suite that was cramped. The sofa bed, which we needed to use, was leaning down when pulled out in the bed position so the person kept sliding and jerking as it tilted. The temperature could not be adjusted in the room. It was either stifling hot or frigid cold. There was an overwhelming smell of mold. We checked on Yelp only to discover previous guests had bed bug issues and included pictures of their bites. I have learned from this experience to look at the 1 star reviews as opposed to the 4 and 5 star reviews. If you read more of the reviews, you will see I am not the first to check in and check out right away......BTW they refunded me a whopping $18.26!!! read more

Stopped in North- bound to New York after dark , met by friendly staff member at the front desk . First impression of the hotel viewing from the lobby appears normal , then the atmosphere suddenly changes and fright night begins ....perhaps this a homeless shelter in disguise , the stench alone will get you . should they be offering hazmat suits at check in- I think you get the picture. Changed rooms twice , same stench - same decrepit atmosphere. (Cracked toilet bowl ) poor lighting- dated everything- this is a Marriott , hard to fathom. Have fun , wait ....Halloween is over but not for this place ...it's real creepy! Please be safe out there and take care. read more

Average, expected more from previous Fairfield Inn's we've stayed in. Def outdated - needs a face lift, but everything was clean, and the bed comfortable. Traveling once a month down south, we look for safe, clean, reputable properties - this fits the bill but again outdated. Front desk was super friendly. Check in was a breeze, recognized my membership status, and all in all we had a good nights sleep. For us, since it was a one night stay, and most of the stay was our eyes closed for sleeping - it was perfectly fine. I can see for those staying longer, how the tired look may be just that...tiring, but for the one night stay folks - this was just A-OK. However, we won't be making this our "layover" spot unless extremely exhausted as there are far more modern hotels in the area. read more

The most horrific experience I've ever had in a hotel. The black guy employee(tall, slim) had the audacity to tell me I had an attitude.. excuse me?! I help pay YOUR bills in YOUR household. I'm a Marriott Bonvoy member with more loyalty than you'll ever have in your entire lifetime. Oh, and to add insult to injury, there was black mold growing on my curtains over the air unit. This hotel is bottom of the barrel. I'd sleep in my car before I'd ever lay my head in that hotel again. Don't stay here-go the extra mile to another town for a better stay. Country as cornbread and unprofessional, dirty. Shameful! read more

Rooms are clean, housekeeping is great. Heather is wonderful, she came through with a special request so quickly and with kindness and professionalism. She also delivered to our room! We had to re-attach the toilet handle every time we flushed, because it's not attached properly, just rigged. NOT acceptable. The fitted sheet and mattress cover were too small for the King bed. Not housekeeping's fault, they're the wrong size to begin with, someone didn't want to pay for properly fitted linens. Sounds petty, but we finally remade bed at 1 am to try to keep them on the head of the bed, at least. Breakfast (hot) is a bit greasy, gross, and no non-dairy creamer options at all. So, not a winner, especially at over $100 for a king room. read more

2.5 stars is more accurate. We have been in hotel for 10 days and 17 total by the time it's over. The pros: Some staff are nice. The Cons: Overpriced. The condition of the rooms and hotel are run down and outdated with pieces of doors peeled of or chipped, dressers chipped, vibrating mini fridges in one of the rooms out of two.(we had to change rooms). Natural gas was sweeping into our first room and we reported it but they excused it as "perforated pipes on the outside" coming into our room from the air conditioning. Wife started getting dizzy then sick and then we changed rooms. We had so much luggage we hesitated to our mistake from changing rooms. The Key cards to access the hotel and rooms fails to work and this happens every day. The maintenance man has the appearance of a vagrant. No uniform to indicate this guy hanging around the hotel. He seems like a nice guy after talking with him. The front desk manager (a lady) the first few days was rude and unhelpful often combative when approached about the issues. We are rewards members and Corporate account holders so once we contacted Marriot headquarters the bad attitudes changed same day. A noticeable difference. The area is very strange for NorthCarolina and is rather run down. With 3 hotels all in the same place the choices are easy with Fairfield falling short in almost every mark from Country Inn Suites directly adjacent. The morning comp breakfast is lackluster with some foods being edible and a decent variety to choose from. Last big issue is the ad says heated pool. It in fact is not. The pool is indoors but cold and the lights they use in the pool are broken and haven't worked in a long time according to staff. To top it off they had a hot tub in pool area but filled it with dirt and put fake plastic plants in it with chairs placed around it. Gaudy at best. Disappointing for a Marriot affiliate in deed. Marriot generally are very nice but this kind are by far in stark contrast. read more

Stopped there last night, left after 45 minutes. The room is saturated in some sort of spray to cover odors. I was having an asthma attack, and had to leave. The young lady at the counter was curt during check-in and even worse when I explained the situation. I was told I wouldn't be charged, but I see it on my CC I plan to fight this charge all the way to the Supreme Court! First, next stop is Corporate headquarters! read more

The person at the front desk was not very friendly upon coming in...I had already been driving about 10 hours and alot of it in traffic. Rooms have a funny smell. The beds were very uncomfortable, did not rest well. I was just passing through, spend the extra money and stay at higher grade marriot- if marriot is what you prefer read more

Great hotel! Highly recommend! Yes! Yes! Yes! Absolutely PERFECT experience. Here are the highlights Amazing smell of clean linens upon walking into the hotel Wonderful, friendly and attentive staff Immaculately clean hallways , elevator and common areas Immaculately clean room King suite was BIG had 2 TV's a nice view of the countryside Pool, hot tub and exercise room were all very clean and nice Breakfast was AWESOME, 2 waffle makers, eggs, all the usual complimentary breakfast stuff The room, beds and pillows were so comfortable that my family was asleep by 8 Awesome location directly off I95 - perfect for a stop during a long roadtrip Two very minor negatives the breakfast area wreaked of burnt toast all morning There was no sound on HBO - the front desk said they had just switched carriers and were having a little trouble several restaurants within walking distance - I highly recommend maid rite Quick tip: get gas the night before taking off - there is one gas station nearby and it was extremely crowded read more

Picked this as a quick stop on an epic east coast roadtrip. Clean room and bathroom, what more can you ask for? Denise gave warm welcome, not forced but more like a friend. Use a room saver coupon for a great rate, if you are a walk in... read more

Location is great, right off of interstate 95, suite contained a sitting area with TV/sofa (pull out), clean and modern enough with complimentary wi-fi. They offer a free hot breakfast which I can't comment about as I didn't partake, there's also a pool/jacuzzi, and fitness room. Housekeeping didn't clean room one day for some reason, no sign on the door or anything. The staff I came into contact with was friendly/professional, parking was plentiful, the grounds were kept well and felt safe. There are restaurants and gas stations directly across from the hotel along with shopping further down the road, a great stay overall. read more

Dont stay in Room 301. My family and I stayed here on the way back from Florida. My daughter and I both received bites all over us. Complained to the front desk not for refund or anything just so they are aware and dont rent the room again but of course the hotel denies it is bed bugs and that we must be allergic to something. read more

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The staff last night was so kind and professional. There was one girl who was training, but she did a great job! The room was clean, the area was quiet and safe. The walls are a little thin, just one of my gripes. But, everything else made up for that. Give that crew a raise! read more

Probably the fastest, most efficient check in I have ever experienced. The room was clean and as expected. The staff were quick to assist or answer questions. Perfect for a weekend stay. I only wish the weekend breakfast service was at the same time as weekdays. Our morning schedule doesn't change and it would be nice to be able to grab a quick bite or something light earlier than 7:00. read more

This was a great location based on my needs. No issues at all. Was upgraded by the check-in Manager. I would definitely stay here again if I was in the area. Good Service. Clean Rooms. Convenient location. read more

Checked in about 10pm, lobby, room and bathrooms immaculate. Friendly, courteous staff. Cozy bed and pillows. Great stopover on a roadtrip up boring I-95 N. read more

Stayed for a week-long work trip, and this hotel met my needs. The hotel was very clean and seemed new. The linens were comfortable and the housekeepers supplied ample fresh towels. The gym area was tiny with only one treadmill, one elliptical, and some free weights. The pool and hot tub were drained and not functional during my stay. The breakfast was just okay, and lacked variety. read more

In the past we have stayed at Days Inn on our way to Sunset Beach in August. This year we decided to upgrade and got 3 rooms at the Fairfield Inn in Wilson. The rooms were fine and the desk clerk was nice, but I pity anyone who needs to reach a manager. We stayed the night of August 2-3. When we arrived at about 11:15 PM, it appeared that a large function was ending, as there were a lot of very noisy people in the lobby and parking lot, some of whom appeared to be intoxicated. The next morning my car had been hit in the parking lot. When I returned home August 12, I called to see if Fairfield Inn had security cameras in the parking lot that may have captured footage of someone hitting my car. I was told that they do have such cameras, but the manager is the only person authorized to view them and he would call me back. Two days later I was told the message was on the manager's desk, and he was just so busy he hadn't gotten to it, but he would call me back. I continued to check every few days but the manager continued to be too busy to talk to me, so I turned it over to my insurance agency to pursue. When I called to follow up, my agent Jerry Ray said that he had called several times but was getting the same response. Next time I called, he said he had continued checking to no avail, and that the manager had apparently finished his "pressing business," as he had now gone on vacation still without calling back. My agent said he would continue calling. Yesterday, September 5, my agent left me a message that the manager had finally looked at the footage but that August 2-3 had been erased. No surprise after so much time, and I had mentioned in several of my calls that I was afraid the footage would be erased if he didn't respond soon. I would handle my complaint privately, but I am sure the manager would not return my call. Don't stay there. Mary read more

Staff - ALL of them - are friendly and nice. Breakfast items fresh and tasty. Grits were fantastic and we are picky about our grits! Housekeeping staff were smiling, cordial and down to earth. Highly recommended read more

We stopped here for a room tonight with a coupon from a North Carolina hotel handout pamphlet which showed $84.99 for 2 beds plus tax. After waiting a few minutes, Tiffany who had been on the phone with a caller, put them on hold and then tried to get me taken care of. When she saw that I had a coupon, she stated that they aren't accepting those now. She then went on to say that she could get me a room for $105 a night plus tax if I was a member. Since we had stayed there before, I had her check to see if we could get the room at that price. She came back with a "no you're not a member" so I left and went across the street to Comfort Suites and got a huge room with two beds for $105 including tax. Beware of bait and switch in these coupon books that are free handouts at various places along roadsides. As for Tiffany, that girl needs to find a better job. read more

Very clean and comfortable hotel. Would stay here again. Was upgraded to the king studio suite upon check in. No issues at all.

I've stayed here four times in the last year. Great place to stop over while driving down to Florida to see family. Free hot breakfast is great. Huge variety. hot water and water pressure is amazing. Rooms are very clean and up to date. Friendly staff. Gas station right across the street and literally a hop skip and job off the I95. Just a few miles down from several sit down restaurants. Awesome pizza across the street. Burger joint across the street is okay but rather greasy. All in all a great stop over. Very quiet even though it's right off the highway. You will definitely get a good nights rest. Reasonably priced. The AC is superb. read more

Fairfield by Marriott Inn & Suites Wilson - Beautiful clear day. - Hotels Near Me - Wilson, North Carolina

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Eva, who is supposed to be the Operations Manager was extremely rude and unprofessional! Beware of her and her unprofessional attitude! She did not help me; however, after calling Corp. I was provided a free nights stay! I will now call her superior and have her unprofessionalism addressed! She was absolutely ridiculous, and I do not understand why she even has this title! All she did was tell me what she COULD NOT do for me! It was/is completely unacceptable for a hotel of this stature to be as dirty as it was!! Hair was all over the bathroom and the tub was also filthy. It looked like someone shaved their pubic hair and it was all swept into the bathroom floor corner and blue stuff on the tub wall and hair all in the sink. I took pictures and the front desk clerk, named Heather, took screenshots of my Picts and she was just as disgusted as I was!! Eva was the worse and she does not deserve to have that job!! read more

If you're coming into town on business it's a very clean hotel with friendly staff. Plus its a good mile from the major highways and a few miles from town. Highly recommended for this area. read more