Nice flowers and selection but the customer service is atrocious anymore. I've been a customer for over twenty years and for the first time ever, I had an inquiry about the receipt and flowers I got, I've gone literally everyday for like the past three weeks like they know me and my hubs and kiddos by now - but for some reason today when I inquired about charges and flowers, the customer service I received was awful. They tried explaining but did it so fast then also said i was wrong bc the cashier remembers, which i can accept had they actually pointed out and showed me what was what but my cart wasn't in front of me (it was in the car by that time) and I had asked if they could just quick walk over to the car with me which was parked extremely close as it was not busy, to help show me what was what bc I was confused and didn't really get an explanation other than i was wrong bc the cashier remembers and instead of doing that, they shut their doors (the register is a tiny shed outside) and that was that. I am the friendliest human ever and was so incredibly nice about this and asking. Then once i walked back to my car to see if a manager could help bc i literally just wanted someone to show me which plants were what price wise/pot size wise. I genuinely was asking nicely. The girl who answered said the manager wasn't there and i asked if she could tell me when the manager would be in because i had questions about charges. She hung up on me. So i walked into the actual building where i asked for the manager, the girl walked over to the manager and he looked at me, she returned saying he didn't want to speak to me. It was the weirdest experience ive ever had there and it was kind of enough to put me off for good. I can spend thousands every year on florals and landscaping and bird items, anywhere. I liked supporting their biz but that. Felt so lazy and lame and like shit customer service i just never want to go back or let me kids near those kids running the place again. They're so disrespectful and just not cut out for customer service or providing floral or math/register service to adults period. Shady Brook ... you got a new lifetime customer bc I'm done with FHG. read more

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Best place ever. Best plants at great prices. Great staff as well!!! The staff is very friendly and is helpful. Also their holiday photos turn out amazing! This is my go-to place for the best healthy plants! The indoor shop has lots of items as well. This place is the greatest!!!!! read more

the customer service at this place is crazy. These children are unbelievably disrespectful and not at all helpful.

Had everything I was looking for at good prices and the staff was friendly and helpful.

I buy my birdseed there regularly as the price is good. On my last recent visit I decided to try a different brand. After opening it and putting in my feeder I noticed it was of poor quality,mostly filler. Sure enough the birds don't like it. Even the squirrels won't eat it. I took it back wanting to exchange it for the brand I usually buy but was told nope, won't take it back since it's open. From what I read and have experienced they have no interest in dealing with customers complaints. Poor customer relations read more

Huge selection for all garden needs. Many fixtures and other garden items. Young staffers are all very helpful. Some plants are kind of pricey but there are also some good bargains so it balances out. read more

Great, family owned business! They always have a large variety of annuals, perennials and seasonal items.

If you need anything for your garden or patio decor this is your place. Fairly large selection and the prices are reasonable. They allow you to bring your dog with you inside and I saw lots of people taking advantage of this benifit. I purchased some chair cushions. The selection was limited but at 2/$35. They also had an Easter bunny photo op and Santa onsite for some reason. Seems like an odd place to have a bunny or Santa but I grew up as a Jew so what do I know. read more

Very poor customer relations experience today. The store manager had the opportunity to secure my continued share of wallet at this non-box retailer by simply exchanging a defectively made fireplace bellows, a $15 item purchased 2-3 months ago. Instead he defended his position of store policy which required a receipt. Interestingly he ignored my volume of purchases when he checked the one credit card I happen to be carrying. I most likely paid cash but can't prove it. So the manager's decision will result in my shopping elsewhere plus this posting which could potentially cost the store more than the $15 item. Lesson for retailers, putting a smile on the customers face turns into more share of wallet over time. Think hard about the potential downside of your decision to stand behind a policy you more than likely crafted. In response to the owners comment which he posted 3 years later, it's marked 5/6/20, as you can see below. I provided business building and customer supporting feedback. I take total offense to his misrepresentation of my mental and physical presence--- "appeared intoxicated". First off this an affront on my community standing, and two, how could he recall anything from 3 years back. Hence I will continue to take my garden needs business elsewhere. read more

Nice selection and great prices. Seems like good quality flowers too. $25 total for two hanging baskets...really nice ones! My usual place wanted $25 each. It was a better selection and pricing on everything. Looks like they won me over...I will be back. read more

Fairless Hills Garden Center - 2 hanging baskets $25 total. Beautiful. - Home & Garden Near Me - Fairless Hills, Pennsylvania

Very good garden center have just about everything you need good staff good prices on a lot of items I go here way to often since I got my home in Levittown makes a lot of choices for the garden read more

Came here for some firewood. Didn't want a whole cord and more than those packs that you pick up at a supermarket or Home Depot. Wood turned out to be good in quality and quantity - you get a hefty amount for 20 bucks. Sorry, i should have taken a photo of the stall to take from. Will be back tho. read more

They always have everything you need for your garden. Typically cheaper than the big box stores for pretty much everything. Employees are always very helpful. read more

This is the best spot for most basic gardening needs in the area. Anything we don't start from seed we try to get from here. They have a good selection of annuals, perennials, shrubs, trees, and vegetables and herbs. I have bought all of those things from them at some point and been quite happy about it. If you want something very specific/exotic they might not stock it, but I have consistently been impressed with their selection. Their prices on plants are usually _much_ better than the big box stores! For many things the quality is better too. They also sell other things for you garden, such as mulch, potting soils, rocks, fertilizer, seed, containers, stakes, cages, etc. Pretty much a one stop shop. read more

Nice store, friendly staff, alot of outdoor decor, spent $95 and got alot of nice garden accent pieces, they are like a mini Tractor supply alot of animal food and farm type items, I enjoyed my visit and would return! read more

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Not too bad for Mums to be 3 for $10.99!!! Managed to remember this spot after being disappointed at the price / selection at Home Depot and their outdoor selection is pretty good compared to other nurseries in the area. They have a very large store which hosts the usual mulch, seasonal home furnishings and some stones. Now they do make it known from a sign that they don't do returns which they say helps keep prices low. To sum it up: - The employees won't acknowledge you unless you go to them to ask a question. - Big selection WITH low prices - No returns or refunds - Right off of Route 1 read more

Fairless Hills Garden Center - Home & Garden Near Me - Fairless Hills, Pennsylvania

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Purchased 6 arborvitae trees. Two died almost immediately. They don't have any guarantee or warranty on the plants. For the price I paid, I'll never go back. Three times the cost from Lowes and Home Depot. When I went to inquire about returns or exchanges they basically said to kick rocks they weren't taking the loss. read more

Went to Fairless Hills in the spring for flowers. Loved our purchases and returned the following week for more flowers. Five months later and most of the flowers ARE STILL BLOOMING. Excellent quality and good prices. We drove 35-40 minutes to Fairless Hills and will be returning next Spring for our flowers. read more

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Great prices!!! The selection is great, many of the plants are smaller but with a green thumb you can let them grow

An amazing garden center, my personal favorite. The plants there are always healthy and live a while. The bulbs I get for the spring pop up every year. Staff is always kind. Great selection as well. read more

Alway a great selection and as good prices, I will keep shopping every season

DO NOT BUY THE AMERICAN FLAG there. I got it before Memorial Day and I think it rained once. The red dye ran making the white lines pink. But they wouldn't refund my money less than 2 weeks later. Best they would do is exchange for another flag that I assume will turn pink again! read more

I got a bird feeder from them broke within a week. And they refused to take it back because I never got a receipt.

Great selection, including my favorite.. Natives. And.. The best prices around hands down.

This is the best garden center in the area. Great selection and helpful staff. They really take care of the plants, unlike the big box stores. They have a wide, healthy selection of annuals, perennials, vegetables and shrubs that grow well in this area as well as mulch, compost, soils and amendments. The adjacent store carries everything a gardener needs or wants. My all time favorite garden center. read more

Fairless Hills Garden Center - Home & Garden Near Me - Fairless Hills, Pennsylvania

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I really used to love this place, I have been a customer probably since they opened...but they have gotten too big and lost the customer service and charm they once had. I went there 3 weeks ago and purchased pots for succulents. The shelf price was lower than what they rang up for. When I questioned the price the young cashier walked back to where I got them from and was like yeah that's wrong and removed the sticker...still charging me the higher price. I'm sorry...isnt that false advertising? I just paid, not to make a fuss, but that's plain not right. Interesting many other yelp reviews are saying the same thing. Additionally, I used to buy our pumpkins from this establishment but I went back yesterday and the prices on the "speciality" pumpkins are nearly double what they were last year! I will not be buying them from here...on my way to a different pumpkin patch for most everything now! read more

This was my second visit to the garden center. I came here for a few fall season items such as mums and pumpkins. I like the selection offered here. Especially the herbs and veggie plants. This location not only has and outdoor/greenhouse section for live plants/flowers but just next door there is an garden supply store and all items are changed based on the seasons. Like others who have reviewed this location, there should be better customer service. I have not had a bad customer service experience; per se. However, on both visits I cannot recall any worker asking if I needed assistance or giving any recommendations of what to buy. read more

Fairless Hills Garden Center - Fall section if pumpkins. - Home & Garden Near Me - Fairless Hills, Pennsylvania

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My family and I LOVE this garden center. I live 40 mins away and still make the trip because it's so great! This year my sister and I both wanted to revamp our gardens and we're here almost weekly. They have an amazing variety, great prices and everyone who works here is always very helpful & nice :) read more

I have called this center over 8 times and continually been put on hold for lengthy periods of time. Then when answered I was told to hold again for an answer for another long time. There customer service is the worst of any garden center I have called or visited in bucks co. Whoever they hire to answer phones is horribly trained or lazy. DO NOT call visit this facility wasting your time read more

Amazing selection & prices! FHGC is a one stop shop for everything garden including some hardscaping...Staff is super helpful!

Great store. Always have what you need and will take the time to explain the appropriate way to complete your project. Staff is helpful especially Mike. He is usually standing at the entrance and every time you see him it's like bumping into an old friend. read more

The prices for the plants here are pretty good. You can get quite a few plants for a decent price. The service isn't good though. I came here a weekday afternoon and nobody was in the store. I was looking around for someone because I had a few questions, and the cashier didn't know shit about the plants. She looked to be around 17 and was practically incoherent. You know the bitchy teenage girl stereotype? Yup that was her. She was obnoxiously chewing gum and was on her phone. My friend and I had some questions and she was rude as hell despite us being incredibly nice. We even apologized for asking questions because of how inconvenienced she seemed by us even being there. There were no other employees in site. Does the owner not know that this girl knows nothing about this place and leaves her alone to deal with customers like this? It was a pretty unpleasant experience. Will totally return for more plants, but don't expect miracles when it comes to the customer service at this place... read more

THIS IS THE CHEAPEST AND BEST PLACE TO GET FLOWERS IN THE BUCKS AND MONTGOMERY COUNTY AREAS - sorry to shout, but I love them and just had to! I travel an HOUR from the King of Prussia area yearly to get flowers, vegetables, fall flowers, pumpkins and Christmas trees! It's really a series of outdoor tents and a little shed where you pay. They sell flats of flowers too - most places have stopped doing that to make more money making you buy larger round pots. This means no overhead and you get the best prices. The staff are always nice and I'm always in and out of there no matter how long the line is. All the plants I've bought here last spring to fall and are hardy. They also sell grave blankets, yard décor, plant fertilizer, flags, plant boxes, holiday wreaths, Christmas trees, planters and more. The side area you can get mulch, dirt and fertilizer - they'll even load it in your car! No matter what season, you'll always walk away feeling like you got the best plants for your money. The parking lot is shared by the other stores in the strip mall, so take caution when backing up! read more

I posted a review on Yelp three years ago in 2017 about a horrible customer service experience I had at Fairless Hills Garden Center. Today I was notified I had a response to my review. I was shocked to see that the owner, Gary, had made a response accusing me of switching tags on merchandise and that it was caught on camera. He said the cashier caught "the scam" and I gave them a poor review because I was embarrassed. This is not only an outright lie, but it is slander. If it were true, the police should have been called and he would have replied to my review three years ago and not today. Ironically enough, after three years I had decided to forgive and forget and my husband and I were at the garden center this past weekend to buy mulch. We have a lot more to buy and were planning on returning this week. Obviously, this will not happen. There is a special place for people like Gary... read more

We loved the Easter bunny pics! They also have a nice selection of merchandise and flowers .

Everyone told me to try I wanted a kind of flower and was told they had it for sure they are atleast 30 minutes away from me tried calling before 3 times to make sure they had it so I didn't waste my time and get there and they don't have it. read more

Love the garden center. It was my first time there and I thought they had a great, budget friendly selection. I took a few plant apart and made 3 pots of plants out of them. There are also a lot of decorations and most of your gardening needs! I'll be back for sure. read more

Update: Though some time did elapse, the FHGC finally did make good on the concerns raised. The merchandise issues were ultimately resolved to satisfaction. Hopefully this experience will not be repeated. read more

A great place for holiday decorations and plants, and the go-to store for veggies and herbs in the spring!

Not going back. Gary obviously does not need anyone's business. Long story short, he did not go out of his way for a customer but instead treated them like they were a pest. Done and done. read more