Farewell Sunset Dinner on Kilohana Beach Mauna Lani…read more Enjoyed a relaxing day and we are looking forward to our final day here in Hawaii. Bartender, Host, and all ther servers was so friendly and helpful. Rosemarie and James made sure we had everything we needed. Live Hawaiian Music - Ben Kama @benkamamusic Whiskey Sour Chardonnay Fresh Green Salad Steak and Fish Cheese Cake Make you own S'mores... Mahalo! You mush host your next event here.

This hotel is beautiful, truly. Everywhere you walk, a breeze follows you so you feel like a…read moreHawaiian model. The entire property is stunning EXCEPT the old tiled walkway to your room with a rolled out carpet runner. That was the only part that was like "finish the design job please" but I get it, #budgets. The room itself is totally fine but walking to the room I was surprised considering how flawlessly stunning, modern and upscale the rest of the grounds are. The valet and reception staff are beautiful, elegant, friendly, upscale. Borrow a cute Mauna Lani bike for free and ride over to the market or the Fairmont for some daytime snorkeling. The gym is well appointed and has a great water machine. The breakfast buffet is well worth the $60pp value. I think I ate enough sashimi to shut up about sashimi prices for a while. Their açaí bowl with house made granola is to die for. Most memorable was making friends with Viola, Hawaii's most valuable Tutu (grandma) at Halani. Her aloha spirit just blessed our entire trip with sunshine and love. I also got to meet Les from the kitchen at Halani and learn about Taro farming! I will forever consider them my new friends from the islands.

The Fairmont Orchid feels alive again, and much of the credit goes to General Manager Todd Temperly…read moreand his wonderful team. Finally someone who values returning guests . Todd deserves a separate mention. He is responsive, enthusiastic and clearly invested in the guest experience. His renewed energy can be felt throughout the hotel. The property is cleaner, the staff seem happier, and the warmth and attentiveness that had faded in recent years are back. Carla at the front desk brings fantastic European warmth, fun and personality. She makes returning guests feel genuinely recognized and welcomed, which means a great deal after more than 20 visits. Last but certainly not least, Guest Service Manager David Dumyahn is the person every hotel should pray to have. He makes sure guests feel completely taken care of and treats exceptional service as a must, not a favor. I have always loved this location and visited over 20 times , especially the calm and protected beach, which is perfect for families with small children. This visit renewed my enthusiasm completely, and I am already planning to return in two months.

Gracious first impression, disappointing follow-through -- particularly considering the stars they…read morecarry. Check-in was warm and the complimentary upgrade lent a genuine sense of hospitality -- one the stay itself never lived up to. The air conditioning was broken and clearly overdue for servicing. Housekeeping was inconsistent at best: personal items had been moved in ways we found inappropriate, bed linens went unchanged for stretches, and the towels bore visible stains on two different occasions. Most concerning was a basic hygiene failure we witnessed directly: a housekeeper handled the trash bin and then, without changing gloves or washing hands, proceeded to handle and place our fresh towels. That is not a lapse in polish -- it is cross-contamination, and at a property of this caliber it points to a gap in training and supervision that guest-facing warmth cannot paper over. We've shared the details with hotel management and trust the Fairmont brand team will want to look into this. One expects a Fairmont to get the fundamentals right. This one did not.

It's amazing property the views and the staff's was wonderful. Even gotten a upgrade but my…read moreconcerns was the layout for ADA room just strange my room was toward the end of the wing. I have issues with my knee I can't walk that far so prepare a long walk from the elevator to the room. Have a amazing view from my room just the bed needed to be lower I have to just do a small jump to get in and the shower was a little cramp without much turning space if they just removed the soaking tub its will be perfect. But room was perfect nice and clean everyday staff was amazing. Luck there was a coffee bar that closed late i always need caffeine before bed. Overall I be back

The property is spectacular, and the views are endless However the highlight for us was employees…read morelike Virgil, who took care of our every need with a smile. Thanks again, Virgil, Tym & Bee Yean

The Waikoloa village is beautiful and an amazing place to stay for views. However, I have noticed…read morein my stay here my rooms were not cleaned even when staying for multiple days (Do not disturb sign was not on the knob). Towels are never restocked unless you're first in the morning to the towel machines. I payed for two rooms and my second room wasn't even ready until 11pm at night even though I was told it would be ready by 4pm. We were compensated towel charges, which would be nice if we could even get our hands on some towels. One last thing, my first room had multiple bugs throughout the room, on towels, and in the bathtub. The staff have been very kind and helpful in solving these issues although these issues should've never occurred for the price of this hotel.

Big shout out to Nathan @ the front desk! Every front desk agent should take notes from Nathan…read more Welcomed us in w/ that Aloha spirit. We were a little early, but he was able to accommodate a team member, kamaaina, & Hilton diamond member. Put us in a great room with an awesome view. Another outstanding employee is Warner or Werner the bartender @ the Kona bar. Super friendly & a good bartender. Without him we probably have one drink & leave because it's so damn hot in there. But we enjoyed ourselves and our conversations. Another shout out to Primo from the Philippines who runs the 2nd floor of the Palace Station. Extremely friendly & helped us out tremendously. Yes, the property is large. If you're complaining on reviews about lugging everything to your room either stop being cheap & use a bellman or sit & wait for the tram. Yes, it's slow but we did use it twice once to lug us home from the Kona bar & the next morning early to help with our luggage. The property is enormous so you can find places to chill by yourselves or with the crowd. One day hung out in the grass next to the ocean & the next in the lagoon w/ the crowd. Stayed away from the pools w/ the lagoon & bay area. Great golf & the shops at Wailea is walking distance. We'll definitely return to see more of this side of the island. For all you people with hateful reviews of this place I just don't get it. You must live a crappy life to complain about this establishment.

Beautiful hotel right on the beach! The hotel is quite large and has a lot of great amenities. Our…read morefavorite was the lagoon pool filled with unique fish and marine life. The beach actually has sand (unlike most beaches on Big Island) and the snorkeling was excellent. Service is top notch here as well. The pools were nice and not crowded. Absolutely lovely hotel!

The grounds here are beautiful. At night the ambiance feels magical. The spa and fitness facilities…read moreare lovely with tons of equipment, saunas, steam room, cold plunge, hot tub, a giant lap pool. The hotel has plenty of pools and restaurants but the chair management at the pool could be improved. It seemed like guests would reserve their chairs early and the chairs were not turned over once they left. We would walk by and see tons of towels showing chairs were claimed but no one in sight. The only pool that you are able to easily get a chair at is the spa fitness center pool. If you want a safe / easy snorkel option, they have a snorkel pond; King's Pond is 1.8-million-gallon carved lava rock aquarium with tropical fish and spotted eagle rays.

We just returned from another wonderful 3-night stay, and once again this property exceeded our…read moreexpectations. This was our second visit, and it definitely won't be our last! We also brought our service dog on this trip and the staff were great about it. We didn't have any issues. The service was excellent from start to finish, and our room was incredibly comfortable. One thing we appreciated this time was being able to use the outdoor grills. Since we weren't staying in a villa, we called the front desk and asked if they could send us plates and silverware, and they were happy to accommodate us. A couple of helpful things to know: there are no microwaves in the guest rooms, but there is a communal microwave located in the laundry room. The hotel also provides complimentary laundry detergent, and there are two washers and two dryers available for guests, which was a nice convenience. The pool and hot tubs were clean, relaxing, and a great place to unwind after a day of exploring. We also had breakfast at the restaurant every morning, and the highlight was seeing Roxane again. She remembered us from our previous stay and greeted us with a warm smile each morning. Her kindness and genuine hospitality made us feel so welcome and was the perfect way to start each day. Overall, another fantastic stay with exceptional service. We look forward to coming back again!

Do NOT do a timeshare update here!! Bryan was our sales representative. Justin the timeshare sales…read moremanager was rude and disrespectful. When we told Bryan we were not interested in buying more points, he must have told his manager (Justin) that Randy my husband seemed interested and his wife, Susan is not interested. When Justin sat down in front of us he said, ( well this is awkward, Susan who makes the decisions you or Randy!!!!) I told him we both make the decisions and yes, now , this is very awkward!!) Never have we had such a disrespectful tag team trying to pit us against each other for a SALE!! Do not subject yourself to this very unprofessional group of salespeople!!

BAD COCKROACH INFESTATION!!…read more We stayed here for 5 nights in Aug 2025 and unfortunately our experience was ruined by a persistent roach infestation inside our unit. On the very first night, we killed six live roaches indoors. Over the next two days, we encountered several more inside--including one crawling near my foot while we were eating at the kitchen table--which terrified my children. We also saw many on the patio, along with ants along the wall near the sliding doors. We were unable to use the patio or keep the doors open for fresh air. Management sent pest control to spray, but the cockroach sightings continued. They offered less than 10% partial compensation, but it didn't make up for losing the ability to relax or feel comfortable in the unit for the majority of our stay. We understand Hawaii has tropical insects, but this went far beyond the occasional sighting. This was a recurring and disruptive issue that affected our enjoyment of the vacation. Management said it's "normal" for Hawaii. Well, I've been coming to Hawaii for decades and I can confidently say this is a bad infestation because I have never before experienced anything like this. Especially at resort (supposedly) of this caliber and price point. And management's response was slow and unsatisfactory. I do NOT recommend this resort. Proceed with caution--especially if considering a ground-level unit.

Recently stayed at 15A . Loved the remodeled floors - fully tiled. Free parking. The unit also…read morecame with additional Hilton Pool access which included validated self parking at the Hilton. We booked direct with the owners who were amazing and helped with some great local suggestions. Super responsive. www.vitaminseahi.com

My truly grateful, bucket-list experience happened on 12/2025, I can cross this off my list and/but…read morehope to visit get to stay again ( crossing fingers) Super excited while we drove along the Kohala Coast, Once we arrived at the front, there's a security at the gate, to check you in and will hand you a parking pass, I feel safe already. I am overwhelmed with joy, having the ultimate experience of staying at Mauna Kea Beach Hotel, Autograph Collection, is truly a dream come true! My upgrade request to a deluxe room with ocean view and balcony had been confirmed and I'm overflowing with gratitude! The seamless check-in process, Thank you to front desk staff Lauae- she was super friendly and patient checking us in and sharing all the important details about Mauna Kea Hotel, we also got a welcome leis, wet cloth and champagne at check in. My request for late check out at 4 pm ( perks of Titanium status) has set the tone for an unforgettable stay. The thoughtful gifts, in my spacious and stunning ocean view room are the perfect touch. I am soaking up every moment of my amazing staycation, from check in til we checked out @ 4pm on the dot, creating Mauna Kea memories with the love of my life. Our rooms are renovated, super spacious and modern. I love the the simple touches they added to the room. There a water filter fill station in the rooms, the lights turns on and off with a click of a button on the wall, charging device are up to date. I loved the toiletries brand provided- so soothing! Omg. The view from our balcony, just WOW! We had our alcoholic drinks, take out, snacks, all out there on the balcony and we just really enjoyed each other's company relaxing and taking it all in. The beds are so comfy, the toilet are toto brand, and I loved taking shower with the ocean view too, hehe. The only time we left the room was for breakfast, for our walk to explore the premises and for the pool. I loved the pool especially the adult, infinity pool- really enjoyed the peace and quiet here, then we headed to the other pool for a swim and jacuzzi. Although the beach was All in all, Thank you. Thank you Marriott gods for this incredible upgrade and late check out, thank you for the tote bag and water bottles, this all exceeded my expectations! We sure did enjoyed every single moment here! Although it is not cheap, I think you should go for it, check it out- just do it, life is too short, life it and enjoy it to the fullest.

This was the most amazing stay!! Everyone was so friendly, our service was always fast, and there…read morewas a bunch to do! We got a complimentary paddle board for an hour and towels for the day. They gave us reusable water bottles to use for our stay to reduce waste they gave us leis upon arrival. They had made a manta out of towels that they placed on the bed- so fancy! They also provided banana bread, Nutella, and shortbread cookies on the table of the hotel room. The view was AMAZING and the ocean is perfect to swim in at any time of day. Many free activities offered daily. There are some nice restaurants on site- serves breakfast and dinner (at the Manta). I hope to get to come back someday.

The first time my waited and I stayed here I pulled up to valet to check in...I walked into a…read moremassive lobby area and was stunned by the panoramic view of a glorious December sunset ! I have seen many ocean sunrises and in my lifetime but this view was breathtaking! I had to run back to get my wife to come in just to see the sunset. It was the first impression of this resort which would captivate our senses for the rest of the stay and the next stay, and beyond. As a guest we were treated to 5 star service! The Aloha spirit seems to be in the hearts of all the staff! The Live entertainment on weekends is special, and all you can eat Buffet once a month is worth waiting for! There is so much to do right in the resort from snorkeling and swimming where sea turtles hang out, to enjoying the many pools and spas.....and it is perfectly located to enjoy sunsets, and day trips across the island! Kona is very close and if you love coffee it is a short trip to the many Kona coffee farms! The rooms are spacious, spotless and comfortable ! Room service is immediate and all staff friendly and helpful. I hate to recommend this most perfect of getaways because my wife and I want this place all to ourselves, but this resort, staff, and our gratitude for the experience deserve a 5 star experience rating!

Golf was good but not excellent, about a 3, although we had a lot of fun. But the reason I gave an…read moreoverall 4 rating is because every single person that works there, from the cart staff to the pro shop staff to the course groomers to the beverage cart girl to the bartender were all excellent!! All 5's! Kind, helpful, not snooty whatsoever. Some very thoughtful customer experience details throughout.

Gorgeous, upscale, relaxing resort. Imagine riding a bicycle from your room to the beach, getting a…read morePina colada from the outdoor bar, and watching a dreamy tangerine sunset. The Moana restaurant has gorgeous views either inside or out. The staff is very friendly and accommodating. The strawberry and tomato salad was sublime, but to be fair I only asked for it with tomatoes. So, in actuality, the tomato salad was sublime. Their steaks are wonderful as are their fish dishes. The mushroom risotto is a must get! The drinks from the bar were perfect as were their teas and coffee drinks. We ate here many, many times and none of us had a complaint. A must go!!!!

I am shocked at the bad reviews. This is truly one of the best places we've been in our lives and…read morewe come back every year. The food at the cookhouse is superb. The spa is other worldly. The vibes are immaculate. The staff is kind and down to earth. I've never been anywhere more beautiful and relaxing. I guess you can't please everyone. My only advice for management is to bring back the 50% kamaaina discount so we can come more often!!