After a 2-week hospitalization, my 83-year-old sister was sent to Woodside for physical therapy…read more She had many excellent people who took care of her. She had PT 2 times a day, which is more than we thought she would get, but really helped get her back on her feet. She enjoyed the community activities. She met a new friend, who she still keeps in touch with since she left. The only thing she did not like was the food.

The building does need attention but the staff more than makes up for it. The care my mom is…read morereceiving has been excellent, given she has memory issues. The staff has worked with my mom to make sure she fit in and the food is not bad either. I couldn't do their thankless job.

I cannot express how blessed we were to have my husband at Hildebrandt. All the staff, including…read morehousekeeping, were kind and attentive to his needs. It was a quiet place after his weeks in the hospital. The doctor took more time with our family to explain his diagnosis than any other provider had done. Although I don't wish this experience on anyone, the Center made it easier on my husband and my family.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester…read moreComfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is "Let me check with the Doctor". Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn't be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn't given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama's nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer "Let me ask the Doctor". I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.

We recently lost our mother who was at Friendly Home Lindsay Place for several months…read more We found it to be the perfect place for her. She was blind and needed extra care. They addressed all her needs The entire staff were incredibly wonderful! We couldn't have asked for better care. Thank you Friendly Home for taking such wonderful care of our mother!

Our mother has been here for several years. We think it's a great place, with caring, hard-working…read morestaff. There is a beautiful courtyard and other outside spaces to enjoy the trees and flowers. Sometimes we bring a picnic and sit at one of the tables outside on a sunny day. There are activities for residents who are more active. It's very clean and tastefully decorated. It's hard to grow old and infirm and dependent on others. It gives us peace of mind to know that she's at the Friendly Home.

I was very impressed with the high level of care provided to my mother during her rehab stay. The…read morekind and compassionate staff went out of their way to make sure it was a comfortable and safe environment. Thank you and I appreciate all your extraordinary service.

the care , had sometimes wait hour or two to go. some of the staff was not nice. food not good…read more have teeth problems they didn't until a few days before I left attempt to do anything about it. to feed me food I vould chew. lost 14 lbs. husband had to keep bringing me food. sometimes they only fed only have a little bit. I was glad I went home . only two people were really good to me. the ot and the assistant pt. was glad to go home . never again.

I notice that the two reviews posted here center on the rehab unit and they were very good when my…read moresister first went there. My review is regarding the nursing home care where my sister is a resident. She has extremely limited mobility. It seems the more help she needs, the worse her care gets. She is told she does not try hard enough, that she should be able to do things which she physically cannot do. There are a few good aides, but more often than not she finds their attitude inappropriate. As is the case in many of these situations, if she complains she fears retribution from the staff. It is the direct care part of this place that is lacking compassion and concern for the residents.

My dad is currently here for rehab. The staff has been great with communication with the family. He…read moregets physical therapy 6 days a week to make him stronger to go home

My Grandparents lived here for 5 years. It is an independent living complex but we were able to get…read moreprivate aides to help them. The quality of care was good. The aides were there when we couldn't be and that eased our mind. Towards the end of their stay the management changed and everything went downhill. The office staff frequently chang and that has led to a decrease in activities for the seniors.