I rarely leave negative reviews, but after months of dealing with a local nursing and…read morerehabilitation facility, I feel compelled to share my experience. My 92-year-old mother was admitted for care, and throughout her stay I have struggled to obtain clear communication, consistent answers, and meaningful involvement in her care despite being her Power of Attorney. I was repeatedly provided documentation from the facility referencing cognitive concerns and her inability to safely return home independently. Despite those concerns, documents continued to be presented directly to my mother for signature after I specifically requested that paperwork requiring signatures be directed to me and/or her attorney. When I raised concerns, I was told the paperwork was "just paperwork stopping PT." I later learned that documents affecting her Social Security direct deposit had also been processed. Months later, I am still seeking complete records and answers regarding what was presented, who presented it, and how decisions were made. I have repeatedly requested participation in care planning discussions and a care plan meeting that includes me. Obtaining information has often required multiple emails, phone calls, and follow-up requests. What concerns me most is not a single mistake, but a pattern of poor communication, lack of transparency, delayed responses, and an apparent disregard for family involvement in important decisions affecting vulnerable residents. I will say that there are individual staff members, therapists, nurses, and aides who have been kind and helpful. Unfortunately, those positive interactions have been overshadowed by administrative issues that remain unresolved. Families deserve clear communication, transparency, and confidence that concerns will be addressed promptly. That has not been my experience.

They have left my handicapped daughter, who is there with a broken leg to sit in a dirty diaper for…read morehours. Do not attend to her needs, ignore her and her safeguards. Very poor care. I'm filing complaints with DOH and others.

zero stars, the neglect at this place is awful. Do yourself a favor and don't get fooled like I…read moredid. my grandmother died within days of going here, was black and blue after one night from falling so many times apparently... I don't have one good thing to say. They try to sell you and then there's no care

From the owner: Extend Your Family…read more Established in 1925, Rochester Presbyterian Home offers loving, dignified carefor Elders in three residences;the Homestead, in Rochester's 19th Ward,Cottage Grove in North Chili andCreekstone in Perinton, New York.Since 2002, we have brought the Eden Alternative revolution in person-directed careto our honored Elders and have redefined the culture of Elder Care.