I will start by stating that the majority of the nurses and aides were caring and pleasant, however…read morethere were issues...some worse than others and I won't write about every one of them. My mom was there for a short amount of time on the 'rehab' floor. She sadly passed away at the end of April. The lack of consistency was concerning..the day staff and the night staff did not pass on information. I had raised issues and they would sometimes have no clue what had been told to or asked of the previous shift. The biggest problem was that due to the staff not following WRITTEN requests placed in plain view in my mom's room and MULTIPLE people being spoken to so many times that I cannot count, they lost one of a pair of hearing aids that cost $2000 (they were specialty ones because my mom was totally deaf in one ear. As if losing one wasn't bad enough, the aids she had were no longer made so to replace them both so she had FULL hearing, it would have cost me $2000! I cannot afford that.) The loss occurred in early MARCH and despite MULTIPLE verbal requests, MULTIPLE emails to their staff, including the social worker, medical director AND their administrator SEVERAL times, nothing has been done to address this loss. To make matters even worse (and unbelievable) in the last 2 weeks of her life there, they LOST her denture. Sounds crazy but it's true. That also has never been addressed nor any responsibility taken. The fact that my mom passed is irrelevant. I feel like they ignored it while she was alive as long as they could and now are dismissing it altogether. I have been ignored and outright lied to and dismissed by the staff about these problems. I am sorry that I have to write this review but it is so frustrating when a loss like this is IGNORED. And I have filed a formal complaint with the state.

From the owner: Caring. Vibrant. Vital…read more Fairport Baptist Homes pioneered the household model of 10-12 residents per "neighborhood." You won't find long hallways. No noisy paging systems. No hospital-style nursing stations. Our households are designed with our residents in mind and to offer the comforts you would have in your own home.

Staff is extremely limited or non-existent. My mother was admitted and stayed for about a month…read moreand never used the bathroom again on her own. They taught her to use a diaper instead of getting up and using it independently. They did not do her laundry once. I saw the e-mail where it was requested by social worker, but NEVER completed. This is a nightmare located in Pittsford.

My mom received excellent care at The Living Center here. Kind, compassionate, professional.read more

I rarely leave negative reviews, but after months of dealing with a local nursing and…read morerehabilitation facility, I feel compelled to share my experience. My 92-year-old mother was admitted for care, and throughout her stay I have struggled to obtain clear communication, consistent answers, and meaningful involvement in her care despite being her Power of Attorney. I was repeatedly provided documentation from the facility referencing cognitive concerns and her inability to safely return home independently. Despite those concerns, documents continued to be presented directly to my mother for signature after I specifically requested that paperwork requiring signatures be directed to me and/or her attorney. When I raised concerns, I was told the paperwork was "just paperwork stopping PT." I later learned that documents affecting her Social Security direct deposit had also been processed. Months later, I am still seeking complete records and answers regarding what was presented, who presented it, and how decisions were made. I have repeatedly requested participation in care planning discussions and a care plan meeting that includes me. Obtaining information has often required multiple emails, phone calls, and follow-up requests. What concerns me most is not a single mistake, but a pattern of poor communication, lack of transparency, delayed responses, and an apparent disregard for family involvement in important decisions affecting vulnerable residents. I will say that there are individual staff members, therapists, nurses, and aides who have been kind and helpful. Unfortunately, those positive interactions have been overshadowed by administrative issues that remain unresolved. Families deserve clear communication, transparency, and confidence that concerns will be addressed promptly. That has not been my experience.

They have left my handicapped daughter, who is there with a broken leg to sit in a dirty diaper for…read morehours. Do not attend to her needs, ignore her and her safeguards. Very poor care. I'm filing complaints with DOH and others.

No problem and no worries. I found a pt job already. I didn't realize this was the same nursing…read morehome I already submitted n application awhile back. Oops was a mistake no problem.

From the owner: We offer living options for all levels of care. Our services are tailored to your individual needs…read more Very often, all an older adult needs is a little extra help with the details of everyday living. As needs change we can change with you making it possible to live here longer. Heathwood's licensed assisted living options offer the right level of care. Concerned, attentive care comes from a team of healthcare professionals. Let us help you find the care that works for you. Contact us today to learn more and schedule a tour.