I dropped off a black sweater to repair a zipper in the back of the sweater because there was an…read moreopening where the zipper came loose from the sweater. When I went to pick it up, she said it wasn't there. I went home to search my closet, to no avail. I went back to tell her it was not in my closet. She said she didn't have it! This sweater was my mom's and sentimental to me. I believe she kept it because she was petite like me and because she didn't even look for it!!! Very upset . ...

Great service, always so friendly and efficient. She will go above and beyond to make sure all my…read moreclothes fit properly. Cash only but there is an ATM at a nearby business in the plaza.

The owner is always friendly and professional. I can go months without going in and he remembers me.read more

I have been a weekly customer of the Dry Cleaning Factory for the past 14 years. The customer…read moreservice and quality of workmanship are excellent. Just when I thought I couldn't be more impressed, the entire staff rallied for my daughter's wedding last September. We had very tight schedules to meet for fittings, alterations, and cleaning. And not just for my daughter but for the bridesmaids as well. The wonderful owner and skillful seamstress were fantastic and all deadlines were met and the wedding was great. I am very grateful to the Dry cleaning factory for making this special day, very special.

I would give a zero if I could. We took a table runner for cleaning and press. We also took a…read moresweater in for cleaning. When My wife picked up the runner it had more wrinkles than when we brought it in. He sweater was shrunk to a size of a small child. The woman behind the counter was very rude and walked away speaking chinese. We had now idea what she was saying. Completely rude and unprofessional.

I am a new customer coming to this establishment. My review is based on treatment and quality of…read morework. I brought in the following: 1 Jacket 2 Men's Suits 1 Fix (Pants Repair) 1 Shirt/Starch Now, I requested everything to be dry clean and my collar to be treated and starched. When I viewed my collar, it was still dirty. Kim stated to me: It's clean, it was dirty when you brought in. First and foremost, a dry cleaner is suppose to CLEAN and LAUNDER clothing, no matter the condition. Secondly, when I brought it to her attention she refused to correct the issue and brushed me off stating she would not clean it again. Third, I said to her I'm a new customer and I will absolutely NOT come back to your establishment. First impression is always a lasting impression and you, miss are in business not to gain loyal customers but simply to build your brand. I will NEVER return and will not refer anyone to your place of business. As a fellow business owner myself, customer service should ALWAYS come first. You failed this test!

Kwik Kleen is my favorite service provider in the city. They are friendly, do excellent work, and…read morenever damage things. I had them clean an antique wedding dress and veil for my daughter's wedding last summer, and it came out beautifully. They also worked great with me to get the dress back for a photography session and then have it ready again for the wedding day. First rate people, highly recommended.

Had a terrible experience here today! I needed some patches sewn onto my son's Cub Scout uniform. I…read morecalled in advance to find out the prices. The woman said it was six dollars per patch, for a total of $30, which I thought was pretty expensive, but she said to come in and she would give me a better price. I drove 10 minutes there, and we took some time to figure out the correct locations of each patch on the shirt. The owner then told me that the total price would be $28. That really wasn't much below what she told me on the phone, and I told her I just couldn't afford that. (FYI, there was a more local drycleaner who ended up doing it for $18) The Women started angrily ripping off the patches she had pinned onto the shirt. I asked her to please leave them in place, but she said, "no! These are my pins!" and told me to leave. I was so upset leaving the store. Not only would I have been overcharged, but I've never been treated so rudely in a store!

UNRELIABLE!! Alterations were not done when promised (even extra $$) Definitely will never go backread more

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

I have been disable for over 30 years. Former U.S navy vet. Total Care Laundry saved my life. I…read morecan't do the same things I used to do so they have been such a huge help. I don't know what I will do without them.