I had a very poor experience at the Firestone on Hamakua Drive. I paid Firestone $449 for a power…read moresteering service and $148 for a coolant exchange. Shortly after, I found power steering fluid leaking onto my driveway. When I brought it back to Firestone, they attempted to quote me an additional $900 for a new power steering pump, which I suspected was inaccurate. I brought my vehicle and the Firestone invoice to TENN'S on Keolu Drive for a second opinion. They correctly diagnosed the issue as two leaking power steering hoses, which they promptly replaced. My steering is now perfectly normal with no leaks. Furthermore, TENN'S inspected my coolant system and realized Firestone had failed to refill the antifreeze after flushing it. TENN'S pressure-tested the system and correctly topped off all fluids. I am sharing my experience in this post to prevent others from being misled into paying for poor or unnecessary services.

Josh was very knowledgeable and pleasant to speak to. Work…read morewas done in a reasonable amount of time. They kept me informed as to the recommended services and status.

Venessa and JP were so kind and accommodating! Plenty aloha. They were able to help fix our loose…read morescrews in our car door! Mahalo!

I had a really disappointing experience at Midas and feel like others should be aware before…read morechoosing this location. From the start, the customer service was lacking. I felt rushed when explaining the issue with my car, and the staff didn't seem interested in listening or asking follow-up questions. Communication was unclear, and I had to repeatedly ask for updates on the status of my vehicle. What frustrated me the most was the lack of transparency. The pricing wasn't clearly explained upfront, and I ended up being surprised by that were never properly discussed. It made me feel like I couldn't trust the recommendations being made. On top of that, the overall professionalism just wasn't there. The experience felt disorganized, and I left with more concerns than confidence in the work that was done. I don't usually leave negative reviews, but this experience stood out for all the wrong reasons. I would not recommend this location and will be taking my business elsewhere in the future.

The employees at this kailua location are very courteous, professional, and always helpful…read more Lisa did my safety check , and was thorough, courteous, and professional, making my time there enjoyable.

It's been a couple of years since I've brought my cars here, since I've been doing my own repairs…read moreand maintenance, but a safety check is something I can't do on my own. They're usually pretty accommodating, but when I drove in for my a few weeks ago for my online appt, they told me that it would take about 3 hours before they could get to it. Since I couldn't wait that long, I scheduled another appt, for today (20 days later), at 2pm, and they said they could get to it right away and be done in an hour. The actual service here is okay (not great), but they're fairly proficient in expediting the service, once they get to it. One thing that shocked me, was how much the showroom degraded. It used to be a rather clean and convenient place to relax in the past (for a tire service shop). I can't believe they let the floors get this bad. They were covered with dirty scuff marks, and they removed the little coffee table, and the TV wasn't working. Just from a business standpoint, as a customer, when I see how dirty the sales showroom is, it makes me wonder how much care they put into their actual repair service. I'm glad I'm just here for a safety check.

Tenn's absolutely saved the day for me! I originally took my car to the Firestone on Hamakua Drive…read morefor a power steering fluid change ($449) and a radiator coolant exchange ($148). When I got home, I noticed power steering fluid leaking onto my carport and saw the fluid level was at the absolute minimum. I went back to Firestone, and they told me they hadn't actually changed the fluid, but rather replaced a leaky hose. They then claimed the low fluid was due to a bad power steering pump and quoted me an additional $900 to replace it. It just didn't sound right, and I felt they were being dishonest. I took my car to Tenn's for a second opinion and showed them the Firestone invoice. Tenn's quickly found the real issue: two entirely different power steering hoses were leaking. They replaced them, and now my steering is perfect with zero leaks. On top of that, Tenn's inspected my coolant system and found both the radiator and reservoir levels were dangerously low because Firestone failed to properly refill the antifreeze after their flush. Tenn's pressure-tested the system and topped off the fluids for me. Mahalo to Tenn's--they are honest mechanics you can actually trust!

brought my bike for safety and Unko was so cool he showed what I needed to diagnose and how to fix…read moremy rear brake light pressure switch. thanks again

Super helpful and accommodating people! Just moved from California to Hawaii. They've been nothing…read morebut helpful and informative in the process. I was able to get it all done in a day. Will come back here again for other services.

0 stars if it was allowed. These dudes improperly installed my oil filter and it fell off while…read moreI was driving causing my oil to go everywhere and me to emergency pull over. I had to get towed and take it to Toyota where they diagnosed it and establish the filter was never properly installed. The tow costed me $150 waited 3 hours, the diagnostic costed me $185, and the service another $250 to fix jiffy lubes mistake assuming nothing else happened to the engine. $600+ to fix something these guys did wrong. I will also have to degrease everything to get the oil off that went everywhere including my brakes WHICH IS A SAFETY HAZARD. Just a complete lack of professionalism DONT COME HERE it's not even worth it find someone else for your services. I included pictures of the oil filter rolling around free and all the oil that came out.

Michael Figueroa pulled over on the side of the highway to assist my friends & me with a flat tire…read more We had absolutely no idea what to do and were terrified until this sweet man came to our rescue. He even had to leave, then return to the site to get a Jack and some other tools to complete the job. We offered some compensation but he refused to take anything from us. He is the type of person to restore your faith in humanity. Thank you Mikey!!! You saved the day.

My car was vandalized while under their care and they flat out told me it wasn't their problem…read more They have zero security on their lot and the customer service is terrible. Do not take your vehicle there if you want it taken care of professionally.

I had a problem with my Mazda 5's starter (worked intermittently) and took it to Tony's Autowerks…read more Tony analyzed the problem and replaced the starter that day and I was right back on the road. Six weeks later, the car wouldn't start. AAA towed the car up to Tony's. Tony was there to assure me he would diagnose and fix the problem. Sure enough, a wire had somehow come loose and Tony had the car ready in a few hours. The real test of a business is how it stands behind its work when something goes wrong. Tony didn't hesitate to repair the problem and I am back on the road. There was no hesitation in correcting the problem. Although I am a new customer at Tony's , I am treated like a long-term, valued client and greeted/welcomed like an ohana member. Bravo!

My wife brought her car in here when I was out of town. Long story short they gave her a $5-$6,000…read moreestimate. When I got back I took it to Clyde's and walked out with a $1,400 bill. No doubt in my mind they would have done $5-$6k in unnecessary and overcharged work on her car had I not entered the picture.

I Just had open heart surgery on my rig in RNS. From diagnosis to pick up the work and customer…read moreservice here is top quality! Very knowledgeable and skilled team. Friendly people working very hard in there.

Car inspection. So easy, efficient and a great spot if you have to wait. Cords to recharge your…read morephone, mine was low and appreciated the quality service. Friendly staff and had me in and out within 30 minutes! Highly recommend.

I am writing to share my appreciation for the excellent service I received at your Kaneohe shop…read morerecently. Your team did a fantastic job fixing my tire and maintained a high level of professionalism throughout the process. I was particularly impressed that you were able to schedule me for the very next day, and I truly appreciate that the service was provided at such a reasonable and fair price. Thank you for the great experience. I will certainly recommend your services to others. Best regards, Adri

Lex Brodie in Kaneohe is great (no wonder they are always so busy)! They diagnosed the electrical…read moreproblem with our Subaru and did a quality job. Re-checked everything after the repair and reset all warning lights. Thanks so much.

The AC in my car started blowing hot air. I called Warren and scheduled a diagnostic. He was…read moreon-time, knowledgeable, straight forward and reasonably priced. Fixed my AC problem and I am definitely going to contact him again with any car problems.

Warren was fantastic. Made the process so smooth and easy. Called to schedule new brake pads and…read morerotors. Was so friendly and knowledgeable. Can't beat his price and the convenience that he comes to you! Will be calling him for future repairs!