Unfortunately, we've had several situations that called for repairs - - - once being rear-ended and…read more3 times being hit while parked. Fortunately, we were referred to Faith Collision (and David) by our insurance company the first time and they've been our go-to from that point on whenever we needed body work repairs. It's easy communication between them and our insurance company (USAA) and basically all we do is drop the car off and pick it up when it's done. On one occasion, I couldn't find a friend available to accompany me when I dropped the car off and someone from Faith was nice enough to drive me to Enterprise (just a few blocks away) to pick up my rental. A couple of other times parts were not available, and that caused delays in the car being ready, but that's just part of living on an island and that's beyond anyone's control. Their work is precise, detailed and communication is great. On top of this, everyone we've encountered there is friendly, warm and just easy to work with. Not wishing we'll need their services anytime again soon, but if and when we do, we'll be back.

Met with Faith Collision through insurance to receive an estimate on the damages of my car. Aiden…read moregave the vehicle a thorough inspection and a quick return time on an estimate. I worked through USAA insurance to repair my vehicle and Aiden gave me a date to drop off the vehicle. In fact, Aiden updated me a week later and stated I can drop the vehicle off at an earlier date since I had requested to be notified if an opening became available. After dropping off my vehicle, I was given weekly updates on my vehicle from both Aiden and David. After a week in the shop, my vehicle was ready for pickup. Upon inspection, I was pleased with the result. Happy to work with Faith Collision. Lady at the front desk was nice as well, I just forgot her name. Quality staff and work. Attached are some before and after pictures

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.

Quality work done quickly, a bit of a drive to drop off a vehicle but worth it. VU does a great job…read moreon matching paint. Hand you back a great looking vehicle.

Somebody hit my wife's car and didn't have the guts to own up to it. Luckily, we found Colors on…read moreParade to repair the major scrapes. Cary and crew came within a few days to do the repair and painting. Within 2 hours, they completed their work. Would definitely recommend! Mahalo Cary!

Excellent work, very impressed with workmanship, the quality of work was exceptional and price is…read morefair

So after negotiating a drop off date (16 May) to get my truck repainted, it took 11 days to start…read moreworking on it. 27 May. It was finished and ready for pick up on 6 June. I was off island until that evening. They were closed 7 June and I picked it up 8 June. The repainted color I am satisfied with but the detail work was mediocre at best. There is a ton of overspray on the rubber around the windows and rear view mirrors. Additionally, there are already a few chips in the paint in a few spots which will be a problem in the near future. This has been months of frustration. I am now just over it and will not return to this establishment again for paint work. I will say that the manager was apologetic about the delays due to staffing issues but honestly due to the way this was handled initially, I should have been a top priority and more detail and attention should have been given to my vehicle. In the manager's defense, he did take matters into his hands and conducted a majority of the work himself and I am appreciative of that. I have spent the last 2 hours attempting to clean up the overspray and it will take me several more to get it all removed. Overall , I wish this would have been handled better but you live and you learn. Again, I am satisfied with the color but not the delays in service nor the level of attention to detail. I paid a pretty penny for my vehicle and the paint job was not cheap. The expectations were high but not met. This is my honest assessment and I have no hard feelings towards the establishment nor the folks I have dealt with during this process. Mahalo!

I had a paint job for my Versa, and the shop removed the letters and car insignia on the trunk door…read moreof the station wagon. They replaced the large insignia, but they said that I would have to put back the small letters myself. Also while cleaning the car for an inspection, in addition to finding the small letters for the trunk door, I found water in my wheel well for the spare tire in the trunk. I told them that they forgot to reattach the other end of a plastic tube that ran rain water in the trunk door top right corner. They said that they don't detach that. But they had detached the rubber foam seal on trunk door when they painted the car. The seal is in the same area of the door as the plastic tube. If I had known ahead of time about the small letters, I might not have gotten the work done there. Usually shops will replace whatever they took off the car, and not leave everything inside the car for the owner to put back. To be fair, they did put back some of the stuff I found in the car after I picked up the car- like the car insignia, the rubber foam seal on the trunk door.

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

I just want to say, if you are looking for a professional and friendly auto repair company, look no…read morefurther. Their assessment and pricing was right on point and I never felt like I was being hassled. Communication was amazing as well. Brit and Mellissa kept me up to speed on the repairs every step of the way. Also, I have to ship my vehicle soon, so they were sensitive to the timeliness of this repair as well. The final product was amazing. Mahalo to Brit and Mellissa

Brit is definitely a Bodyman 1st Class. He has the eyes and finesse touch that sets him apart from…read morejourneyman body workers. This guy can shoot paint boys! He does all the work so rest assured, it will be top shelf! 5 stars and 2 thumbs up!! Highly recommend

Eagle collision deserves 10 stars all around! So happy to have found this place!…read moreAmazing and professional customer service! The autobody team did such a great job fixing my truck that it came back looking brand new! It was such a big job yet they were able to fix it promptly! Even changed out my battery at no extra charge. Thank you so much Eagle collision, appreciate all your hard work!

Compared to other body shops I have been to, Eagle was number one in customer service,…read morecommunication and workmanship! I highly recommend them!

Dave and team did a pretty good touch up job on my Supra. The color match is pretty spot on. Great…read morevalue overall!

Van door vs Concrete pillar, and obviously the pillar won. I got quotes from body shops and it…read morewould have costed close to $2500 out of pocket to repair. I did not want to pay my insurance deductible, and I also did want to repaint the quarter panel and bumper to blend the paint. My wife said she didn't care if it was repaired 100% since we have 3 boys and who knows what would happen in the future. I messaged David, and he responded very quickly. All his messages were responded within like 10-15 minutes, if not sooner. He is upfront on the expectations of the repair as he uses a brush and not spray. He buffed out the other smaller scratches and made the damage look 80% better, which is what he proposed. He also touched up some hood chips and a small chip on the rear bumper. He is a really nice guy, and he goes over the after care.. If you need touch up repair, you can save thousands of dollars.

I'm very, VERY disappointed and upset with the results of taking my car to this auto body shop…read more Initially I took my car there to fix the front and the side. I had gotten into a minor fender bender which damaged the front and then later backed along side a pole and damaged the side, all cosmetic stuff. One the incidents I reported to insurance, the other I didn't. Like I mentioned it was just cosmetic stuff that needed to be fixed yet when I got the estimate, they said way more stuff needed to be fixed than I thought but I just went along with it because I'd used them before and everything had gone ok. Also, it seemed very strange that they said it was you going to take over a week to fix when like I've said it was just cosmetic stuff because no lights ever went off in car indicating anything was wrong, but I just went along with everything because I assumed they were being honest and I don't know a whole lot about cars myself. So I got a rental and they fixed my car. When it was ready they called and said I could pick it up which I believe was on a Friday but then they called back and said they needed to fix something else and it wasn't ready yet. So Monday came along and they called and said my car was ready however I had to work the next two days and wasn't able to pick it up until Wednesday. You'd think that they would just say ok, see you Wednesday since really they're the ones that delayed me picking up the car in the first place but instead they insisted and told me I HAD TO pick up the car Monday. I told them that there was no way I could do that and again they insisted that I had to so I had to have my boyfriend go and pick up the car and I had to wait till Wednesday to drop off the rental which they assured me they would pay for the extra days. However when I went and dropped off the rental, Enterprise had received no call from them stating that they were going to pay for the extra days, so I explained to them the whole situation and they felt bad and so they comped me the two days. Not only that the day after my boyfriend Picked up the car from the shop I was walking around the passenger side by the mirror which they were supposed to have fixed and noticed a giant crack and scratch still on the back of the mirror. I called them actually I even went down there and showed them and they said oh we only fixed part of it if you want the scratch and crack fixed you're gonna have to pay for it. I think that's absolutely ridiculous. If you tell somebody you're gonna fix something you fix the entire thing not part of it and I don't see why I should have to pay for it. I think that's terrible customer service. I think they overcharged me and I think they fix things that did not need to be fixed just so they could charge me more. When my boyfriend went to pick up the car they told him only the bunper and mirror had been fixed but then when we looked at the bill every sensor in front of the car had been changed out. I believe if it's not fraud they're at least changing out their old inventory so they can get new stuff. I would not recommend this place at all and if I ever need my car fixed again, I will never ever go there. Also, at one point when I was trying to get a hold of them, their phone wasn't working And kept looping me back to the same message so I literally had to go down there in person just to ask Them something. So ridiculous and unprofessional. Oh and lastly they didn't put one of the emblems from the car back on. Baaaaaad service!!!!! DO NOT USE GERBER COLLISION IN KAKAAKO!!!!!!

They will NOT work on your car if it's already had a damage estimate and been looked at with…read moreanother body shop - so don't even bother with appointment. Very minor fender bender - bumper and headlight needs replaced. Told me that because the at fault drivers insurance sent my car to another body shop for their estimate and I said that I *thought* they had removed bumper to see hidden damage. Gerber stated that I HAD to use that body shop - specially that I am "not allowed" to go to another body shop, even though I'm paying cash myself. They refused to even look at car for estimate and immediately cancelled my appointment. Other guys Insurance company gave me full payout since their estimate was more than the other guys policy limit. That means - I'm paying cash so not sure why a Tesla approved shop won't touch the car because another shop already looked at it. That's wild because they weren't even going to be working with insurance. (Btw I called other body shop again and they actually did not remove the bumper to look for hidden damage after all). ‍ I was just trying to find recommended body shop for my Tesla since I'm paying for repairs myself. Guess Gerber is not it.