I just want to say, if you are looking for a professional and friendly auto repair company, look no…read morefurther. Their assessment and pricing was right on point and I never felt like I was being hassled. Communication was amazing as well. Brit and Mellissa kept me up to speed on the repairs every step of the way. Also, I have to ship my vehicle soon, so they were sensitive to the timeliness of this repair as well. The final product was amazing. Mahalo to Brit and Mellissa

Brit is definitely a Bodyman 1st Class. He has the eyes and finesse touch that sets him apart from…read morejourneyman body workers. This guy can shoot paint boys! He does all the work so rest assured, it will be top shelf! 5 stars and 2 thumbs up!! Highly recommend

I will never take my car ANYWHERE ELSE EVER. Roy and his…read morecrew are amazing It may take time to get your car in, but sometimes you have to wait for the best!!

Roy did a great job repairing damage to my fender from a minor collision with a utility pole. The…read moreutility pole won. He did the work well and quickly. I highly recommend him. Just an fyi - he takes cash or check.

I first met one of the owners of Papa Auto, Aidos, when purchasing a Honda CRV from his wife on…read moreFacebook Marketplace. During our conversation, she mentioned that Aidos owned a mechanic shop. This peaked my interest because I had a 2012 Toyota Sienna sitting at another shop for a year, waiting to get diagnosed and repaired for trouble codes 300, 301, and 303. I suspected a head gasket leak between cylinders one and three. After researching, I realized the motor would have to be removed to properly fix it. This is a massive job that requires a lift and about 20 hours of labor. I called four or five other shops, and no one was willing to touch it. Understandable, given the scope of the work involved. When I met Aidos, I asked if his shop could handle a head gasket replacement on a 2012 Sienna. He confidently said yes. I was a little skeptical because he and his wife looked very young, and every other shop had avoided this job like the plague, but he told me to bring it in anytime. I had it towed to Auto Papa the following Monday. At the shop, I met their mechanic, Adil, who also looked young. I began to wonder if they were in over their heads. But we sat down and reviewed labor, parts, and resurfacing costs. The quote was very close to what I expected, maybe a little cheaper. Adil clarified that it was a quote, and they'd know for sure once the motor was out. By Friday, Adil called me with additional issues: both lower control arms were worn and needed to be replaced, which I was actually aware of because the van would clunk after applying the brake and coming to a complete stop, and one CV axle needed to be replaced. I went to the shop to inspect Adil's findings, saw the grease splatter from the torn CV boot, and approved all the repairs. I also requested the engine mounts be replaced since the engine clunked during hard acceleration. Adil said it would be easy with the engine out and only charged me for the mounts. About a week later, I stopped by the shop for an update. Adil said he had replaced the head gasket and reinstalled the motor, but the codes were still there. He explained he would have to remove the engine again and assured me there would be no additional charges for labor. During the second removal, he discovered a cracked cylinder head and a broken valve spring. Amin, the second owner of the shop, stepped in to procure a replacement cylinder head locally, which saved time and shipping costs. I only paid for the new cylinder head itself and they did not charge me any additional labor to fix the issue. After a little less than a week later, my van was done. Overall, it took about a month to get my van back, but the shop kept me informed the entire time, physically showed me all the issues, took the time to explain what was going on and fixed any errors at no additional labor costs. Their quotes were accurate and very reasonable. In my experience, Auto Papa is honest, trustworthy, reasonably priced and truly cares about their work. I would highly recommend them for any auto repair. They also do bodywork, which I plan to use very soon for my daughter's 2009 RX350.

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

They will NOT work on your car if it's already had a damage estimate and been looked at with…read moreanother body shop - so don't even bother with appointment. Very minor fender bender - bumper and headlight needs replaced. Told me that because the at fault drivers insurance sent my car to another body shop for their estimate and I said that I *thought* they had removed bumper to see hidden damage. Gerber stated that I HAD to use that body shop - specially that I am "not allowed" to go to another body shop, even though I'm paying cash myself. They refused to even look at car for estimate and immediately cancelled my appointment. Other guys Insurance company gave me full payout since their estimate was more than the other guys policy limit. That means - I'm paying cash so not sure why a Tesla approved shop won't touch the car because another shop already looked at it. That's wild because they weren't even going to be working with insurance. (Btw I called other body shop again and they actually did not remove the bumper to look for hidden damage after all). ‍ I was just trying to find recommended body shop for my Tesla since I'm paying for repairs myself. Guess Gerber is not it.

After I was involved in an accident it took nearly 8.5 months for Gerber collision (Kaneohe) to…read morecomplete the work. Initially parts being on order was an issue, but over 160 days my truck sat at their shop with parts and paint on hand. All to be given back to me with extensive damage caused by them during the repair process, as well as all of the original repair areas not completed. My truck went back in for corrections when they told me they damaged my headliner and would not be able to replace the part themselves. They then offered to pay me for the part and repair once I provided a repair order detailing the cost. Once provided, Gerber has ceased all communication with me, has not replied to emails, phone calls, or voicemails and payment has not been received. Insurance will not get involved due to the damage being caused by Gerber, and not from the initial accident. Years ago under different ownership (sigs) they were trustworthy and took pride in their work. Now.... Not so much. I gave them countless chances to make things right, and tried to show some aloha before I made this review. But enough is enough.

Unfortunately, we've had several situations that called for repairs - - - once being rear-ended and…read more3 times being hit while parked. Fortunately, we were referred to Faith Collision (and David) by our insurance company the first time and they've been our go-to from that point on whenever we needed body work repairs. It's easy communication between them and our insurance company (USAA) and basically all we do is drop the car off and pick it up when it's done. On one occasion, I couldn't find a friend available to accompany me when I dropped the car off and someone from Faith was nice enough to drive me to Enterprise (just a few blocks away) to pick up my rental. A couple of other times parts were not available, and that caused delays in the car being ready, but that's just part of living on an island and that's beyond anyone's control. Their work is precise, detailed and communication is great. On top of this, everyone we've encountered there is friendly, warm and just easy to work with. Not wishing we'll need their services anytime again soon, but if and when we do, we'll be back.

Met with Faith Collision through insurance to receive an estimate on the damages of my car. Aiden…read moregave the vehicle a thorough inspection and a quick return time on an estimate. I worked through USAA insurance to repair my vehicle and Aiden gave me a date to drop off the vehicle. In fact, Aiden updated me a week later and stated I can drop the vehicle off at an earlier date since I had requested to be notified if an opening became available. After dropping off my vehicle, I was given weekly updates on my vehicle from both Aiden and David. After a week in the shop, my vehicle was ready for pickup. Upon inspection, I was pleased with the result. Happy to work with Faith Collision. Lady at the front desk was nice as well, I just forgot her name. Quality staff and work. Attached are some before and after pictures

Somebody hit my wife's car and didn't have the guts to own up to it. Luckily, we found Colors on…read moreParade to repair the major scrapes. Cary and crew came within a few days to do the repair and painting. Within 2 hours, they completed their work. Would definitely recommend! Mahalo Cary!

Excellent work, very impressed with workmanship, the quality of work was exceptional and price is…read morefair

Chris and Sunshine at Shine's Auto Body were great and took care of my car right away. They gave me…read morean estimate for the work within minutes. The price was reasonable, and they did beautiful work. On top of that, they gave me a ride back home after I dropped off my car and delivered it back to me when they were finished. The experience could not have been better. I recommend them wholeheartedly. I felt very lucky to be doing business with such good people. Thank you, Chris! Thank you, Sunshine!

Very helpful and very insightful does a really well job at a reasonable price was able to help me…read moreunderstand what needs to be done and how long it will take.

Anyway I can leave six stars for this amazing crew??…read more The team was super helpful and friendly, throwing out the Aloha vibe and making me feel like Ohana despite the fact I was dealing with a car repair post accident. They explained everything that would happen with my car every step of the way and even sent me text updates while my car was being repaired! I hope everybody reads this review because I can't tell you enough how pleasant an auto body shop experience has been after the unpleasant experience of being rear ended. I mean. NOBODY should have to deal with an auto body repair. But trust me when I say I having my car at Honda Windward autobody made it 100% better! Mahaloz to Klayton and da crew!

Have brought my 2009 Honda Fit here for a couple of times so far. Both visits have left me with a…read moresmile on my face. Last year, I had my roof and hood repainted due to oxidation. Just this month, I had my front bumper repaired. All I can say is that I am very impressed with the end results. Their work is phenomenal. I want to give a shout-out to Klayton (the Body Shop Estimator) and Larry (the technician) who were very involved with my visits. They are experts in their profession. For one, Klayton was very patient and understanding throughout the process, from beginning to end. He always would touch bases with me, informing me the progress of my vehicle. As for Larry, his expertise and knowledge was very exceptional. Both of these individuals greeted me when I picked up my car, explaining in detail of what was done to my vehicle. All in all, my total experience was exceptional. The whole staff were courteous, respectful, and downright awesome. Accolades to this fine business!!!