I just want to say, if you are looking for a professional and friendly auto repair company, look no…read morefurther. Their assessment and pricing was right on point and I never felt like I was being hassled. Communication was amazing as well. Brit and Mellissa kept me up to speed on the repairs every step of the way. Also, I have to ship my vehicle soon, so they were sensitive to the timeliness of this repair as well. The final product was amazing. Mahalo to Brit and Mellissa

Brit is definitely a Bodyman 1st Class. He has the eyes and finesse touch that sets him apart from…read morejourneyman body workers. This guy can shoot paint boys! He does all the work so rest assured, it will be top shelf! 5 stars and 2 thumbs up!! Highly recommend

I will never take my car ANYWHERE ELSE EVER. Roy and his…read morecrew are amazing It may take time to get your car in, but sometimes you have to wait for the best!!

Roy did a great job repairing damage to my fender from a minor collision with a utility pole. The…read moreutility pole won. He did the work well and quickly. I highly recommend him. Just an fyi - he takes cash or check.

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Almost 5 Stars I took my car to Sigs in Kaneohe to repair…read moredamage to the rear of my car while stupidly backing up into an elevated concrete level. The damage didn't look too bad and required the mid portion of the SUV tailgate below the window to be replaced. The estimate was a little over $2K as replacement parts are ridiculously priced by the dealer plus the added markup and labor costs from the repair shop. The following is a summary of my car repair episode at Sigs Collision Windward: Pros: - Promptly contacted by Sigs after filling in my accident report with the insurance company online. Like I mean really prompt... they called within 15 minutes to make arrangements for an estimate. - Unbeatable updates from Sigs with text messages and phone calls to keep you abreast of what's going on with the repair. - Repairs are done promptly, and they immediately address repair errors - Staff is friendly after they acknowledge your presence - Final repair seems to be done satisfactorily Cons: - I was not acknowledged for at least 5 minutes after entering their office on my first visit. I stood by the front desk and the staff walked by and or talked amongst themselves.... it was like I was invisible to them. This was so contrasting to the high level of Aloha that I received from them once I was acknowledged. Maybe a simple, "Hi, I'll be with you in a minute" would have been nice. - Sigs made a mistake installing the incorrect color replacement panel and didn't catch it until I brought it to their attention when I came to pick up my car. Lexus apparently sent them the incorrect white color. Recommend that Sigs check for accuracy upon receiving parts, and do a thorough quality control assessment prior to calling the customer to pick up their car. Sigs did take immediate action to remedy this shortcoming; the correct color panel was received and installed promptly on the following day. Overall Sigs Windward is a reputable repair shop and I will patronize them for future business.

I'm very, VERY disappointed and upset with the results of taking my car to this auto body shop…read more Initially I took my car there to fix the front and the side. I had gotten into a minor fender bender which damaged the front and then later backed along side a pole and damaged the side, all cosmetic stuff. One the incidents I reported to insurance, the other I didn't. Like I mentioned it was just cosmetic stuff that needed to be fixed yet when I got the estimate, they said way more stuff needed to be fixed than I thought but I just went along with it because I'd used them before and everything had gone ok. Also, it seemed very strange that they said it was you going to take over a week to fix when like I've said it was just cosmetic stuff because no lights ever went off in car indicating anything was wrong, but I just went along with everything because I assumed they were being honest and I don't know a whole lot about cars myself. So I got a rental and they fixed my car. When it was ready they called and said I could pick it up which I believe was on a Friday but then they called back and said they needed to fix something else and it wasn't ready yet. So Monday came along and they called and said my car was ready however I had to work the next two days and wasn't able to pick it up until Wednesday. You'd think that they would just say ok, see you Wednesday since really they're the ones that delayed me picking up the car in the first place but instead they insisted and told me I HAD TO pick up the car Monday. I told them that there was no way I could do that and again they insisted that I had to so I had to have my boyfriend go and pick up the car and I had to wait till Wednesday to drop off the rental which they assured me they would pay for the extra days. However when I went and dropped off the rental, Enterprise had received no call from them stating that they were going to pay for the extra days, so I explained to them the whole situation and they felt bad and so they comped me the two days. Not only that the day after my boyfriend Picked up the car from the shop I was walking around the passenger side by the mirror which they were supposed to have fixed and noticed a giant crack and scratch still on the back of the mirror. I called them actually I even went down there and showed them and they said oh we only fixed part of it if you want the scratch and crack fixed you're gonna have to pay for it. I think that's absolutely ridiculous. If you tell somebody you're gonna fix something you fix the entire thing not part of it and I don't see why I should have to pay for it. I think that's terrible customer service. I think they overcharged me and I think they fix things that did not need to be fixed just so they could charge me more. When my boyfriend went to pick up the car they told him only the bunper and mirror had been fixed but then when we looked at the bill every sensor in front of the car had been changed out. I believe if it's not fraud they're at least changing out their old inventory so they can get new stuff. I would not recommend this place at all and if I ever need my car fixed again, I will never ever go there. Also, at one point when I was trying to get a hold of them, their phone wasn't working And kept looping me back to the same message so I literally had to go down there in person just to ask Them something. So ridiculous and unprofessional. Oh and lastly they didn't put one of the emblems from the car back on. Baaaaaad service!!!!! DO NOT USE GERBER COLLISION IN KAKAAKO!!!!!!

Unfortunately, we've had several situations that called for repairs - - - once being rear-ended and…read more3 times being hit while parked. Fortunately, we were referred to Faith Collision (and David) by our insurance company the first time and they've been our go-to from that point on whenever we needed body work repairs. It's easy communication between them and our insurance company (USAA) and basically all we do is drop the car off and pick it up when it's done. On one occasion, I couldn't find a friend available to accompany me when I dropped the car off and someone from Faith was nice enough to drive me to Enterprise (just a few blocks away) to pick up my rental. A couple of other times parts were not available, and that caused delays in the car being ready, but that's just part of living on an island and that's beyond anyone's control. Their work is precise, detailed and communication is great. On top of this, everyone we've encountered there is friendly, warm and just easy to work with. Not wishing we'll need their services anytime again soon, but if and when we do, we'll be back.

Met with Faith Collision through insurance to receive an estimate on the damages of my car. Aiden…read moregave the vehicle a thorough inspection and a quick return time on an estimate. I worked through USAA insurance to repair my vehicle and Aiden gave me a date to drop off the vehicle. In fact, Aiden updated me a week later and stated I can drop the vehicle off at an earlier date since I had requested to be notified if an opening became available. After dropping off my vehicle, I was given weekly updates on my vehicle from both Aiden and David. After a week in the shop, my vehicle was ready for pickup. Upon inspection, I was pleased with the result. Happy to work with Faith Collision. Lady at the front desk was nice as well, I just forgot her name. Quality staff and work. Attached are some before and after pictures

Somebody hit my wife's car and didn't have the guts to own up to it. Luckily, we found Colors on…read moreParade to repair the major scrapes. Cary and crew came within a few days to do the repair and painting. Within 2 hours, they completed their work. Would definitely recommend! Mahalo Cary!

Excellent work, very impressed with workmanship, the quality of work was exceptional and price is…read morefair

My experience with this business was spot on. From communication, to time frames, and work detail,…read moreI highly recommend. Professional, considerate, and a customer service rating would be at a 10/10.

Chris and Sunshine at Shine's Auto Body were great and took care of my car right away. They gave me…read morean estimate for the work within minutes. The price was reasonable, and they did beautiful work. On top of that, they gave me a ride back home after I dropped off my car and delivered it back to me when they were finished. The experience could not have been better. I recommend them wholeheartedly. I felt very lucky to be doing business with such good people. Thank you, Chris! Thank you, Sunshine!

Have brought my 2009 Honda Fit here for a couple of times so far. Both visits have left me with a…read moresmile on my face. Last year, I had my roof and hood repainted due to oxidation. Just this month, I had my front bumper repaired. All I can say is that I am very impressed with the end results. Their work is phenomenal. I want to give a shout-out to Klayton (the Body Shop Estimator) and Larry (the technician) who were very involved with my visits. They are experts in their profession. For one, Klayton was very patient and understanding throughout the process, from beginning to end. He always would touch bases with me, informing me the progress of my vehicle. As for Larry, his expertise and knowledge was very exceptional. Both of these individuals greeted me when I picked up my car, explaining in detail of what was done to my vehicle. All in all, my total experience was exceptional. The whole staff were courteous, respectful, and downright awesome. Accolades to this fine business!!!

Excellent job of replacing and painting the scrapped bottom side panel of my Toyota Prius Prime…read more The free quote was reasonable. Their text message updates and their online tracking system allowed me to track the repair progress! Mahalo to Travis for handling the estimate and Kehau for handling the paperwork and keeping me posted. Mahalo to the technicians that did the work! The work was completed in 2 days earlier than the estimated 3 days. (I'm surprised their Yelp rating isn't higher. I used them based on a friend who were satisfied with the repair of their Lexus.)