Disappointed by Office and Billing Practices - Despite an Excellent Doctor…read more I want to start by saying that Dr. Melissa Moore was absolutely fantastic--thorough, kind, and clearly excellent at what she does. I was genuinely planning to bring my whole family here despite the office not accepting our insurance, simply because of how impressed I was with her care. Unfortunately, the rest of the experience has been frustrating and disheartening. I made it very clear from the beginning that I understood my insurance wasn't accepted and asked the front office to just charge me whatever was necessary. Despite this, I was billed incorrectly not once, not twice, but three separate times--and I paid each time in good faith, trusting it was finally resolved. Then, months later, I received yet another bill in the mail for residual charges. At this point, it feels disorganized and frankly a bit exploitative. It's really disappointing to have such a positive clinical experience ruined by administrative mishandling. As much as I appreciated Dr. Moore's care, I won't be returning--and I won't be bringing my family either. This kind of billing confusion and delayed surprise charges is unacceptable.

Murrieta Optometry is the best place around. Dr. Kamena is great optometrist and the other doctors…read moreare equally as good. The staff is talented and multilingual. They've helped me with my family's vision for decades. They are reasonably priced and have all kinds of quality frames. I moved away and I still drive an hour each way. it's worth it.

My husband was dismissed by Kaiser and it really didn't sit well with us so we decided to make an…read moreappt to have his eye mapped/scanned here and see what was going on. They were awesome. Did the scan and found a retinal tear. Turns out doing that put the heat on Kaiser, he had to have a procedure that had he not would have permanently effected his vision. THANK YOU SO MUCH FOR GETTING US IN and helping us that day.

Very kind and caring environment. Lots of staff around, everyone seems very friendly. I was helped…read moreby Dawn to get some glasses ordered after i was seen by dr. Kuntz. Both were super helpful, I'd definitely recommend checking them out. Medi-cal excepted. Only "con" is that appointments are so booked out far in advance, and my glasses are expected 6-8 weeks (based on insurance).

They have a lot of different frames to choose from, with lots of very unique styles and colors…read more They offer a lot of different options for lenses, as well, including some new ones I haven't seen before at other offices. The spacious frames display area kind of doubles as the lobby, which made it a fun and cozy place to wait, especially with antsy kids. The staff is super friendly and smiley. The doctor is great with little kids. She explained everything clearly and was understanding of all of our concerns. Her office uses newer technology to get readings.

I really recommend Dr. Michelsen who took the time to answer all of my questions at my last appt…read more Optician Stephanie is the best and she goes above and beyond to help families especially when trying to find the right pair of glasses for little ones. Parking is easy as there is a parking lot out front. It's also in a good location close to downtown.

Dr. Gagnon did both of my cataracts a month apart. I just had my second one done last Tuesday. I…read morewoke up this morning and found That I did not need my glasses anymore to read! I was so excited. I am 69 and I can see like a young person. Thank you, Dr Gagnon, for your steady hands and your smiling face, and for taking the best care of me! You really know your stuff. And you have a lovely staff, too.

Exceptional place to see an eye doctor…read more Dr. Huang was excellent in helping treat my eye infection and I am back to normal now. Thanks for the exceptional help and service.

Dr. John and his team are the best top notch 5 stars. Always come in here for my eye exams or new…read moreframes. Team are all very friendly and helpful never had a single bad incident. Highly recommend for ur eyeball needs

It's unfortunate to have to post this negative review for a local business that seems to have done…read moreso well for others but my husband's glasses have never been right. After trying 4 times, the optometrist he saw basically tried to tell my husband that it was his fault. I've waited to post a review to see if maybe my husband would get used to them but he has not. He even asked for the optometrist to duplicate his last Rx just to see if they would match but they don't even match. It's been 8 month's and my husband has to live with these very expensive paper weights for another 4 months since our insurance also said we have no recourse. Hubby has to resort to wearing his previous, all scratched up glasses (from our previous optometrist that had retired) just so he can see. Wish his experience was as good as the other patient's that have been there but sadly, he will not be back.

Efficient and great service! Initially, I went to an…read moreindependent optometrist at Costco, but the doctor performing the exam seemed overly cautious and made me feel nervous about the condition of my eyes. We ended up cutting the exam short, and I left feeling uneasy. I started looking for another optometrist to get a second opinion and found this place. I called the office, and they were able to squeeze me in the same day. I saw Dr. Nguyen and explained what had happened and the reason for my visit. She listened to my concerns and thoroughly examined my eyes. It turns out, my eyes were perfectly fine! She answered all my questions, addressed my concerns, and walked me through different contact lens options with recommendations that were best suited for me. She didn't just examine my eyes--she provided helpful information so I could make the right choices for my eye health.

Excellent experience at this facility. I have been visiting here for over 3 years through my VSP…read moreplan. Good choice of frames. Very professional and friendly staff. Dr. Diana Nguyen is very thorough and provides excellent care. The overall service I get is excellent. Very satisfied with this location. Thanks to the doctor and the staff at this facility.

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

Really struggling with this review. I used to LOVE Imagine, and always loved how attentive and…read morethorough they were. Unfortunately when I needed my rx for some lenses and needed assistance, they were unresponsive, said they would call me back, and never followed up. I believe that being reliable as one of the most important facets of a business, and they faltered. There is also a limited amount of frames and I never find anything that appeals to me so I just order contacts every year. I even drive out to see them as I don't live in Dublin currently, that's how dedicated I was to Imagine. Unfortunately for this year's eye exam I will be contacting another business and moving elsewhere. Hopefully this review reminds them how important it is to keep promises and be a reliable, trustworthy business.

Dr. Nguyen was so efficient and professional during my exam today! I had an appt booked for 11am…read more(Monday) and was done in less than 20 minutes! Super convenient and affordable pricing as well. Definitely recommend him if you are looking to get an eye exam/contacts exam!

It was very easy to make an appointment at the Livermore Costco Optical center. On the day of my…read moreappointment I was seen right away. The examination process with Dr. Nguyen and his assistant was quick, efficient, & professional.

Review long overdue, but thank you to Dr. Bloomingcamp and her staff for a wonderful experience! I…read moreused to go to Costco, but so glad I took the leap to go here. You get what you pay for and if you have insurance it'll likely cover most of the cost here anyway so I'd say make an appointment. My vision is awful and I always hate doing the vision tests, but Dr. Bloomingcamp was encouraging and understanding which made me feel at ease. I got a new pair of glasses and FINALLY have contacts that don't move around on my eye because of my astigmatism. Also, trying on glasses was wonderful too because she really listened to the style I wanted and picked glasses that work for my face shape. 10/10 highly recommended!

Super upset. Scheduled an appointment here for my husband and have VSP insurance. I was supposed to…read morebe charged a copay for $10. My husband came home having paid $49 all because they had him do a retinal scan WHICH IS SUPPOSED TO BE OPTIONAL. Instead of informing him that it is an extra service they did it in place of dilation and made it mandatory. I just took my Father in Law to Costco optical and paid $59 for everything including dilation. So what is the point of me having great eye insurance? Nothing apparently They should be up front and told us they weren't dilating eyes and that they were using this extra machine which is not covered by insurance. Also, I verified with VSP on this service and was confirmed by them that it is an OPTIONAL service. Me and my family will not be coming back here because of the deceiving practices.