Extremely friendly staff! Treat your pets like their own! Very patient during a crisis! Drs are…read morevery knowledgeable and explain thoroughly what is going on! Excellent boarding and you can pick up your pets on the weekend! (Certain times)

My cat comes to get groomed every few months. They are excellent. She is so cute and smells so good…read morewhen they are done! She loves her groomer!

I adopted a cat, and the experience was very good. The cattery was very clean, the cats were…read morepretty happy, did not seemed stress, the people were helpful and were aware of each cat's personality and their strengths and what kind of person/home would be best for each cat. They provide a bag of cat treats and food to transition their diet with and the process was organized and easy. I left feeing very good about everything here and with a beautiful cat that needed a home.

I am not sure about and can't speak about anyone's reviews and experiences other than my own, but I…read morehad nothing less than a 5-star experience with these folks. I first saw a puppy they had for adoption listed on their website and fell in love. I called them and they told me to complete an application which I did. They did their vetting (no pun intended) and I drove me and my 2 pups to Tyler for a meet and greet with our potential adoptee. Once I arrived, I found a volunteer qho got me to another volunteer who brought our potential adoptee out to meet us. Me and my pups fell in love and we all agreed she was welcome into our family! Thanks Terry and team for a wonderful experience!

I feel like I was rushed to leave. My dog has trouble breathing. I was told they needed x-rays,…read moreetc. and needed anesthesia. I gave the go ahead and the promised to brief me at work, but they never called, when I called at 3 to find out the diagnosis, they said the vet has been trying to call you. My cell never beeped. And my cell was what I left for them to use. I feel the vet was stand-off-ish and not very friendly. My dog had an exam and that's it. No procedures as I was first told. I have always liked HACH, but my baby comes first.

The vets I've used in this area are horrible and this is the worst. They have blown me off several…read moretimes about concerns I have for my pets. I have caught the vets and staff lying to me about tests and examinations. One of my dogs has lumps developing all over her and I actually had to addimently insist that they test them to make sure they weren't tumors. The vets told me they couldn't get anything out of them, but they aren't cancerous. How can they determine they're not cancer if they had nothing to test?!? I also asked them to retest one of my cats for roundworm, an ongoing problem in my yard, and one of the staff claimed he was clear, then another staff member told me he wasn't retested when I inquired about the charge not being on the bill. Another one of my cats had a lumps at the end of her tail, which the vets said was scar tissue, even though I told them her tail hadn't been injured and they dismissed, but it ended up bursting not long afterwards. I could go on, but you get the point, I'm sure. This clinic was recommended to me after a vet in Kilgore killed one of my dogs and one in Carthage killed another due to total incompetence. These people are even more so and constantly dismiss information I give them, like I don't know about my own pets! They are much more expensive than others and you're supposed to get what you pay for, but unfortunately that's not the case here. Sadly, I'm continuing my search for the least bad option.

Staff reception. Communication…read more Willingness to answer questions. Attention to my pet.

I found a stray kitten at my job yesterday, unfortunately, I was not able to keep her, but I wanted…read moreto at least get her through the night and see about treatment for today. This morning she wasn't doing so good so I called around, the emergency hospital was the only place available to see her in a timely manner. They told me their fee was around 300 and something dollars just to get an examination on her once I brought her to them, The technician said that she would need a lot more care than what it seems to be like regarding maybe a blood transfusion and that her temperature was very low so the starting cost would be around $1200 and then it would just go up from there depending on what the doctor says. Since I wasn't going to be able to keep her, I wasn't necessarily ready to pay a large amount of money to get her the treatment she was needing since I just found her and wasn't able to keep her. I wish animal hospitals had the desire to help animals in distress instead of requesting large amounts of money and doing treatment asap. I understand if it is dire and the animal might need a lot of medical treatment which could raise the price up but I feel like they were extremely high and there was nothing I was able to do. I asked her opinion on what she thought and she said if I couldn't pay to help get her the treatenant as it was my responsibility to pay since I brought her in the other option would be to just euthanize her. It just kind of made me sad as the whole point of me getting her treatment was to get her another chance at life. so I had to do the hard thing and say I didn't want any treatment and I was going to call around to another vets to see if there was anything they could do differently unfortunately she did pass within the next 20 minutes after leaving the animal hospital. Please be careful where you take your animals seeking treatment, even if it might be a stray who is in need. I hope there are some clinics out there who have the desire to help animals who they could are in distress without asking for a large amount of money up front! This will be my last time coming here. I've been here before with my first cat that I had and I paid over $1200 for them to tell me she had a cold and just needed some rest. I don't believe I ever even got any medication for her so this will definitely be the last time I will be going here.

It's straight up hustle mode here…read more This place is solely about profit and on top of that they do not respect your time! They tried to hit us with an 800$+ bill for shots and an ear treatment for yeast. It's definitely a wallet hustle place. They're definitely coming for every dime and they want you to for SURE come back for follow up visits that can ONLY be done here. (We live out of town) Straight up BS. And we had an appointment at 2 and didn't get seen until 3:20.

Amazing care, focus and staff. Not pushy on upsells, very informative. Went because I needed care…read moreon a Saturday and they were open. Will be moving all my pets here for all general care, and I live 45 mins away! That's how great they were.

Great boarding experience for our new rescue dog, had feedback the whole time we were away, and…read morelearned about areas where we can train her. Thank you so much!

Great at trimming around paws and the nails, but otherwise they butcher dogs coats. Even when asked…read morenot to trim certain areas they take it upon themselves to be artistic, as if they are attempting to recreate a fluffy tiktok dog. Very upset with the results. This place definitely does not deserve a 4.4 rating. Y'all have been warned.

Amanda is awesome! We got our third corgi from her and he's just precious. Her dogs are very sweet,…read morehealthy and well socialized.

From the owner: Hi there! I’m Andrea Parsons, and I’m your go-to person for any questions about our puppies or…read moreanything related to furkids!" "We're a retired couple with a background in the medical field, and Mike is a proud disabled veteran. Our experiences have given us a deep commitment to quality care, which we carry into everything we do, including breeding Corgis & Mini Dachshunds. We’re passionate about raising healthy, happy puppies, and we believe in the power of holistic products to support their well-being. Our dedication to the well-being of our pets and those we serve is at the heart of everything we do." We are a Texas licensed dog kennel. Specializing in raising Akc Pembroke Welsh Corgi's, Akc Cardigan Welsh Corgi's, & Akc Miniature Longhair Dachshunds. All of our parent dog's have been Genetic Health Tested. We offer a 5 yr health guarantee per the puppy contract. Puppies are allowed to go to their new homes when they are 8 wks old (state law). We are also involved in helping dog & cat owners learn about better holistic nutrition to help their pets live longer. Better nutrition also means less vet visits! There are healthy ways to help your pets without using medications.

My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!