Professional. They got us an appointment real quick, though it was our first visit. Friendly staff & vet. Average pricing for Vet visit but not as steep as some. A job well done. Good size waiting room. Lots of seating. Wait time to be seen could've been better. However, we appreciated not being rushed in & rushed out of appointment. read more

Terrible. Took a sick cat in ( who had been in in last 2months for neuter shots exam). He was clearly in distress and they asked if I had an appointment. I did not. Never had appointment in my life for a pet that needed immediate attention. They told me "well you can drop off for a few of $75 and we will work in". Then proceeding to tell me if he needed euthanasia it would be about $350 for everything. Will never ever recommend or go back. No compassion. You really think I'm going to leave my pet with you to stick in a cage to die alone while waiting for you to work in. Shame on your practice and lack of caring! I took him home to find someone else. He died within an hour!!!! read more

I brought my cat Meow Meow in to be spayed since I thought it was a female cat. I get a call from Dr.Shirey telling me she'd already been spayed because there was no uterus. I went to the office to pick my cat up and I was upset they tried to spay a cat they said already had a tiny scar on the belly. I spoke with the office manager and Dr.Shirey and agreed it could have been just a misunderstanding. I took the cat to another vet clinic a couple days ago and turns out, IT'S A NEUTERED MALE CAT. That's why there wasn't a uterus. Why didn't Dr.Shirey check the gender? I get no answers from their clinic and all they say is "Dr.Shirey is very busy" and ignore me. Why can't they answer why he didn't check the gender if he didn't see a uterus? The vet that saw it's actually a male couldn't believe Dr.Shirey didn't check the gender. I was trying to bring in another one of my cats today since my regular vet is closed and figured I'd give them another shot and they told me my account was deactivated since January. I wasn't told there was hard feelings towards me just because I brought up concerns about my pet. The clinic is very outdated and staff seems disingenuous. We boarded Meow Meow there for 4 days and when we picked him up, his cone was covered in filth and when we got home, he went straight to the food, water and litter box. How long had he been stuck in his carrier?? They have also prescribed medicine without actually seeing my pets in office. All other vet clinics I've been to say they cannot do that legally. I do NOT recommend this clinic and I should have read the reviews first. The only times I had a good experience there was with the other vet. She was nice and I could tell she cared. After that visit, things went downhill with the other vet there. This review will probably be deleted by the clinic, so I don't expect it to be up long. read more

I boarded my 3 dogs here for the first time this Easter weekend and felt like they were completely taken care of and loved! The extra food they didn't eat was returned to me, so I knew who ate all their food and who didn't. Every item I took was refined with care, including the cap to their fish oil supplement! Highly recommend! read more

Switched from a vet when they moved Best thing we have done for our family of 5 cats Fast service Drop off easy Easy boarding and solid advice read more

We needed to spay and board our dog last minute. They booked our appointment with no problem! Our dog was treated like family and is healing great. Thank you for loving her like we do! All our pets will be seen here from now now. read more

We have taken Sadie, our Schnauzer, to Starnes Animal Clinic since we moved back to East Texas in February. We are so pleased! Sadie always looks and feels good when we pick her up from boarding, and she doesn't hesitate to hurry inside, even after her dental cleaning last month. We had her groomed there a couple of weeks ago, and their groomer did a great job as well. Sadie gives Starnes two paws up! read more

I have the largest Great Dane Rescue in the United States and I am based in Bullard, TX. I am SRGDRR aka Save Rocky the Great Dane Rescue and Rehab. We have successfully rescued and adopted out over 5,000 Great Danes in the last 10 years. I am very well respected and known and contract with literally 100s of vet nationwide. One of our go-to vets was Starnes since 2017. I took my 7.5-year-old Dane, Rocky Moose to them on February 20, 2022, as we noticed a knot forming on his leg on the joint of his foot after a fall by our therapy pool. Dr. Shirey did X-rays and informed us it was osteosarcoma. Dreadful news for any pet owner. I asked alot of questions and he basically told me had a month to live and that I needed to amputate immediately and that may buy us 6 months. Being in rescue, I have seen a lot of success with oncologists being involved, sadly I realize Tyler has none. He sent us to MedVet in Dallas which was a huge waste of time as they basically wanted to amputate as well and gave us a year. So after much researching and getting feedback I was able to get into Animal Diagnostic Clinic in Dallas with Dr. Kovak and Dr. Costus. Thankfully Moose was able to get chemo and radiation this last week and they saved his leg! AMAZING and so very thankful I did my research!!! No thanks to Starnes or Dr. Shirey!!! I also booked my almost 12-year-old Dane, Brooklyn Doo, at Starnes for minor surgery to remove a skin tag that had ulcerated on her leg, a small skin tag on her eyelid, and a lipoma on her chest for March 1, 2022. They did the surgery and we picked her up the same day. However, they requested she be dropped off at 7:30am and didn't even do surgery until 3pm and demanded she be picked up by 5pm! I asked why do you have them fast from 10pm the night before and then not even start surgery until 3pm.....reply was we got busy! Ridiculous! On March 2, 2022, I had called into the clinic to mention the cast around her leg seemed way too tight and her whole leg and foot were swelling. I did not receive a call back until 5:45 pm and it was a tech telling me that they will no longer be helping Great Danes or seeing them. I reiterated Do you mean the rescue danes or just danes in general, he said Danes in general as they aren't equipped to handle them. I asked what do I do about my Dane you just performed surgery yesterday and have issues? Which he never even asked how she was. I demanded to talk to the vet, Dr. Shirey. He said no, he told me to contact you and I'm speaking for him! We help enough rescues already and we don't need your business. I asked again, what do I do for the dane you performed surgery on yesterday? He said I don't know and don't really care. She was due to have her stitches out 10 to 14 days after surgery also and should have been performed by Starnes. I told him, so I guess I need to tell the over 200 fosters in the area along with our dane adopters that you aren't going to help Danes any longer and he said GOOD and hung up. So, we had to find another vet...We went to Kingdom Vet on 155 in Tyler and they were amazing and welcomed our Danes with open arms and lots of love and care! I highly recommend them! I posted a review and comments on Starnes's page to only have them removed and blocked for telling the truth about our experience and how distasteful and uncaring they were. I (acted like my mom) and several other fosters and dane parents called to book in dane appointments the very next day and they gladly booked the appointments. So what this boils down to is they don't want to help rescue dogs and lied to us and tried to pass it off that they couldn't handle great danes. Some vets don't want to discount rates for animals and that's their choice. But to be treated the way I was and our rescue was, is absolutely distasteful and degrading and disrespectful. The vets hide behind their techs and are not man enough to get on the phone and just say, we can't help rescues any longer for whatever the reason is and given us a 30 day notice. It was not related to paying our bills, my rescue has always paid at the time of service. Just like they gladly took my $700 for Brooklyn and $500 the week before for Rocky Moose. I spend over $400,000 per year in vet bills and we don't compromise their care. We do whatever it takes to give them a better life! That's ok Starnes, we have vets who do love our Danes and want our business!! Even after Dr. Shirey, said he would be there for Rocky Moose to do any follow-up care needed by the oncologist in Dallas to help assist us in not having to drive back and forth so much. What a joke. He dumped Brooklyn the day after surgery and didn't even care how she was doing. I would not recommend going to them to anyone! Dr. Starnes was a great vet and I know he is saddened at how we were treated by Dr. Shirey and his staff of jerks. Thus the reason, the name of the clinic will change to Rose City and affiliation with Starnes name read more

Had an emergency and called Starnes and I got right in. Fixed my boy up and the cost was very reasonable. The doc showed me pictures of the X-ray and asked me if I had anymore questions. Upon leaving I was given a summary and was left with instructions. Very good service and compassionate clinic. read more

This is by far the worst Veterinarian Clinic I've ever been to. If y'all love your pet I'd consider a different Veterinarian.

I love this clinic. The doctors and staff are great. It's obviously that everyone there are animal lovers. I've only been going for a few months but every time I call, I get an appointment immediately. It's an added bonus that they take Saturday appointments. I've been to vets that don't 'talk to you' but to the vet tech and then they can't get out of the room quick enough. Dr. Shirley is exceptional. He spends the time and explains everything. You will not be disappointed sending your babies to this clinic. read more

I am extremely disappointed with this office and the main doctor Shirey and the technicians at this clinic. This is not my usual vet as she is in limbo waiting to open up her clinic. I took my 2 senior Old English Sheepdogs in for their senior panel, thyroid (on one dog) and phenobarbital levels (on the other). It is a good thing that I know my dogs because if I was just going to a vet and blindly, trusted them I would be in a world of hurt. While one dog (Linus) was taken to the back to draw blood, obtain urine and fecal samples, etc. Dr. Shirey and I had a discussion about the one he was examining (Charlie, who is hypothyroid, btw) having an odor to his urine (which I had smelled for a few days) and said he believe he had a urinary tract infection (which I agreed). Then, he listened to his chest and diagnosed with GRADE 4 heart murmur! Said he would refer me to a cardiologist. They brought Linus in for exam this one is on anti-seizure meds and needed phenobarbital levels checked) and took Charlie back for bloodwork, urine/fecal, etc. Then, he listened to Linus' chest and diagnosed HIM with GRADE 4 heart murmur! Said it was worse than the first dog. Said he would recommend taking him to a cardiologist first. Later that evening, I called the Tyler ER (because both dogs have been there 3 times a piece since 11/2021. The most recent being 3 weeks prior. I asked if they had ever noted any heart murmur on either dog and the said that they had not. Both dogs had normal heart sounds. The next day, I contact their vet in Dallas (whom they have been seeing for 7+ years and have records from the ERs they had been to) and there was NO report of ANY heart murmurs. I spoke with their vet office in Tyler and again, NO report of ANY heart murmurs. Took them to a specialist and he confirmed that NEITHER dog had any sort of a heart murmur. He said that the chance of me getting hit by lightning was greater than 2 dogs from different bloodlines going from zero murmur to Grade 4 in a 3-week period. 2 Days later, he left a voicemail asking me to call him as he some interesting results from the tests. When I called him back, he was gone for the day. The office said Dr. Jao could go over the results, but she was in with a patient. I called after work, and she got on the phone, and I told her about his misdiagnosed heart murmurs. She went on to tell me that LINUS had a urinary tract infection and was hypothyroid. I said, "no, CHARLIE has a urinary tract infection and is hypothyroid". She said, "well, I am looking at the results and it show Linus has the urinary tract infection". I said, "No, CHARLIE has the urinary tract infection! The doctor and I had a conversation about his urine having an odor to it and Linus is not hypothyroid. Their lab work was switched. Do you know how bad it would be if I gave a dog with no thyroid issues - thyroid medication?" I then asked her how much Linus weighed and she said, "85.5" I said, "ohhhh k? and Charlie?" She said, "85" I said, "no. Charlie weighs 93.5 - I saw him weight 3 weeks ago at the ER and I doubt that he has lost 8.5 pounds in 3 weeks" I told her that I wanted their lab work redone and and drawn IN FRONT of me. I want to see them weighed. She asked if I wanted her to go ahead and prescribe some antibiotics for the UT infection and I told her, "I want it prescribed for the correct dog". Of Course, the office manager said that if the results came back the same that I would be responsible for the costs. I knew that was not going to be an issue. I took them in the next evening after work. They didn't need to do the phenobarbital levels done because they had to come back in the room on Tuesday because they forgot to draw enough blood (surprise). So, I knew that vial was labeled correctly. They just did the thyroid and urine because the other lab work was normal, and they could do in house. Dr. Jao listened to BOTH of their hearts - guess what! SHE heard ZERO murmur!! Big Surprise! Charlie was the one with the UT - NOT Linus. Linus was low T4, so I sent the full panel off and it came back that his thyroid was normal. It has been more than 2 weeks and I have asked 4 times either by email or by telling the office to please ask Dr Shirey to call me as I expect an explanation and an apology for his reckless diagnosis. Do you think that he has bothered to reach out?? That would be a resounding NO! I, also, asked Dr. Jao to call me as I think that Charlie needs another round of antibiotics, and I was also curious as to why amoxicillin was prescribed as opposed to clavamox. Haven't heard from her either. I will not be back, and I will let everyone know to stay clear of this clinic. Take them to the ER in Tyler! It is reasonable and the new Owner is awesome. Another note: when I was waiting in the smelly lobby, someone came out to mop the floor. I asked her what she was mopping with - she said, "Fabuloso". I said, "Fabuloso? That isn't some sort of disinfectant to kill viruses?" um. no. read more

I'm very grateful for these folks- doing everything they can to save my Annie. Dr. Shirey is wonderful!!!

This will be our last input on this Practice because we found out TODAY that they DO NOT want us in the practice because we complained about their boarding! We found out when we called to get Mowgli's vaccinations after getting a text reminder on the 19th from them and we also also recived a reminder in the mail on the 14th. We had planned on getting them today at Snippet, but the SPCA canceled their clinic because of the Weather. So, we called Starnes to get an appointment for his vaccinations, and were told they would NO LONGER see him in their practice! We were given a refund for the boarding, but never knew anything else? We thought we were giving them feedback to help them and this is how we were treated. How UNPROFESSIONAL IS THAT? Not a letter or a phone call, NOTHING. We were just told that his record had been "FLAGGED" to alert the staff that he would NO LONGER BE SEEN AS A CLIENT! PRETTY SAD! read more

The staff at Starnes Animal Clinic as so knowledgeable and compassionate! They truly care for and love every animal that comes through the door. read more

This clinic has changed it's name to Rose City Animal Clinic and moved to 7513 Old Jacksonville Hwy. Their website has an appointment calendar showing 30 minute spots you can reserve a time for. I requested an appointment for 1:00pm on Sunday as the entire day showed available on the calendar. I received a Facebook response a couple of hours later stating they had no spots available for the entire day. I replied stating my dog had a serious ear infection and needed to be seen as soon as possible. The reply was the same, no spots available even though the entire calendar showed all times open. I replied I would make other arraignments as I did not want him to suffer all night. The reply was OK keep us posted which I found odd after my request was declined. Out of curiosity I searched the reviews and discovered numerous negative comments and bad experiences from previous clients. This was the only clinic I could find which was open on Sundays in the Tyler area and should have checked the reviews before attempting to take my dog there. Their statement, "we treat your pet like our own" is total BS, any competent DVM could diagnose and treat an ear infection in 15 minutes or less. I am thinking this practice is connected to the 24 hour Tyler Animal Emergency Hospital and share a portion of their extremely high prices for weekend and after-hours services. read more

Dr Shirey has been wonderful to work with for both my cantankerous cat Sparky and his canine sister Charlotte. He clearly loves animals as well as people and understands the role pets play in our lives. read more

Amazing vet with amazing staff. Compassionate care.

We just started using this vet recently but we've been pleased so far. The staff is friendly and professional. They take time to listen to concerns and explain different options you might have for treatment. We will be boarding 2 of our pets with them next month so we will see how that goes. read more

Unbelievably attentive with all the of our pets from a horse to dogs and everything in between from 2000 to present. Never a doubt that they are doing what is best for the animals. Dr. Starnes has always been upfront with all any concerns we might have had read more

I will never take my dog back to Starnes again! I wish that I had read the reviews before taking her here because I have had many of the same problems everyone els has complained about too. I dropped my 8 year old dog off at their boarding for 6 days and it kills me to think of how neglected she was for so long! When I picked her up she was literally yelping at me while I payed the receptionist, when we got home she could not get enough water as if she hadn't had any all week. She was extremely constipated and had lost at least 5 pounds and threw up three times!!! I called to ask about these things and was told that she didn't eat for 3 days but I can almost guarantee you that she didn't eat at all. I want to know why I was never contacted about this and why they would do nothing to help her when I am paying them as a vet clinic to take care of her while I was gone. All they would say was that they were sorry and that I could bring her in for a check up. After paying them to neglect her I will definitely not bring her In to pay for more neglect. With all these businesses trying so hard to keep their doors open, I would never recommend giving these people your money, they do not care about your animals and they do not care how you feel about it. read more

Dr. Shirey and his team are the kindest most compassionate vets around. Outstanding medical care. They genuinely care about the animals well being. He is 10 stars!! MR read more

Just another reason I love the incredible people at Starnes Animal Clinic. Got a letter today from the College of Veterinary Medicine at Texas A&M. Dr. Starnes made a generous gift to them in honor of our precious baby, Sadie Lou! We are just so touched by their kindness and thoughtfulness! Dr. Starnes took care of Sadie her whole life (over 15 years) and there's no better vet around! I'm so thankful for him, Linda, Dusty, Rosa, and all the other wonderful team of people who work there! read more

This was the worst experience I have had at a veterinary. I am a healthcare worker for a hospital who has been laid off due to COVID 19 since March 27th. I called and asked the price for having my dog fixed, vaccinations and pain pills. I was quoted 215.00. Then when we arrived they told my son over 400.00. I went to receptionist and questioned this. She had a printout of everything I requested and said 198.00. When I picked my dog up she said 280.00. When I questioned this she stated this is what you need to pay. She said she didn't include the vaccinations and worming. Then she refused to take into account what the lady over the phone told me. It was either pay 280.00 or not get my dog. When I called the manager he checked and said the doctors refused to refund the extra charged. Also said she charged me for vaccinations and surgery but not pain meds and come. Totally different story. If you are wise you will find a more ethical vet. Very sad. They also removed my review on their website!! read more