It's straight up hustle mode here. This place is solely about profit and on top of that they do not respect your time! They tried to hit us with an 800$+ bill for shots and an ear treatment for yeast. It's definitely a wallet hustle place. They're definitely coming for every dime and they want you to for SURE come back for follow up visits that can ONLY be done here. (We live out of town) Straight up BS. And we had an appointment at 2 and didn't get seen until 3:20. read more

Amazing care, focus and staff. Not pushy on upsells, very informative. Went because I needed care on a Saturday and they were open. Will be moving all my pets here for all general care, and I live 45 mins away! That's how great they were. read more

Groomers are good and we use them regularly! The ladies working up front are great and give full attention to detail. Would highly recommend Lauren for grooming! read more

If you like WALLET SPECIALIST and CHARLATANS this is the place to go. They charged me for days that my dog was not there and also a bunch of HOOEY that no one in their right mind would approve. This only goes to show that the $$$ is more important to them than the TRUTH or the animal. Just as long as they can keep doing those ridiculous estimates and then pile it all on at the end and what do you do? They will keep your animal! These BUFFOONS also like to TUG ON THE HEARTSTRINGS and make it worse than is so that you will approve these EGREGIOUS CHARGES. Because I was willing to tell them that I would be back with my lawyer, they then gave me my dog and sent me a letter of dismissal. I would like to know who you think you are that you are so special to send me that wonderful letter? I had already planned to never go near that CLIP JOINT again, but you had to have the last laugh. Guess what, you cheated me and most likely everyone else that comes through those doors, so I have a surprise for you WALLET SPECIALISTS. I have two years to take this to court so when I am done with my current work, you will get all the attention you want from me and my Advocate and I can promise you I am not very easy when it comes to productions. Let us just say that you poked the wrong bear when you told AE those charges were righteous. So, I look forward to seeing you in Federal Court when I sue you for $250.000.00 for pain and suffering from your bogus approach to customers. Get ready, because I don't care how much I spend, it now is the principal that counts and I get the joy of teaching you a lesson you will never forget! See you in court IDIOTS! read more

Premier Veterinary Hospital is who Petland uses so we tried them out since that's where we adopted our puppy. At the time we had a second dog who we took to Banfield since they are all over the States in PetSmart. We should have followed our instinct with our puppy. The first few visits were just okay. They tried to get us to vaccinate unnecessarily and when our puppy was too small. The ladies on the phone were inexperienced and never in sync with the techs and doctors. In January 2023 we had our puppy spayed there. After our puppy was spayed, we noticed a suture was poking out from the incision. We brought her in to be seen in case there was something that could be done and to prevent any kind of infection. Upon examination, we were told that "sometimes that happens" and the tech or doctor (I don't recall which) scratched part of the suture off. They then offered to do nothing about the area of the suture which was gaping but did offer oral antibiotics. Since there was no infection or sign of infection, we declined the medication knowing full well we could come back and pick some up if necessary. We didn't need it and kept a close eye on the affected area. We were told it takes 6 - 8 months for sutures to dissolve. At check out we were not charged for the visit. (Admission of guilt/responsibility?) Today, nearly 4 months later, the suture was still there poking through and the area had become inflamed, slightly filled with puss, and blistery. I phoned and told the gal who answered that we needed to have our puppy seen for a problem they screwed up. I was matter of fact, not rude. She was nice and scheduled me for a late afternoon appointment. She called minutes later to reschedule for "any time, now if it's convenient" because "at 3:45 the doctors have a meeting." I thanked her and we headed directly there and arrived around 2pm. We were immediately taken to a room where we waited for a gentleman tech for about 20 minutes. He looked over our puppy and told me that "this happens sometimes" then left to go get the doctor. Upon his arrival back to the room, he claimed that they doctor would prefer to see our puppy "in the back" where the light is brighter. I asked to go with him and he declined stating there are "other patients" present. Is there a HIPPA for dogs of which I'm unaware? Not wanting to cause a scene, I let him take the puppy. A few minutes later I heard yelping and screaming (yeah, the puppy screams) from the back. I HAD NOT GIVEN THEM PERMISSION TO TREAT HER-ONLY TO LOOK AT HER under the bright lights. The doctor came in a bit later with our puppy in hand telling me that she squeezed the area opening it up and the "black thing" - ME-"the suture you mean?" Her-"Whatever it was fell right out." She went on to itell me that she had to use some type of glue to close the wound and shoved antibiotics at me "in case she was exposed to staph." I asked if the antibiotic she was prescribing would interfere with certain natural remedies we are presently using for fleas, ticks, and parasites. The doctor became very vocal when I told her which remedies we were using and she sent me on my way without answering my questions and ended our veterinarian/client relationship due to not seeing eye to eye on medication. At the front desk to check out I asked about the medicine since the doc didn't answer me. Apologetically, the clerk found out Antibiotic is okay. Then they wanted to charge me. I refused since they caused the problem. They let me go. I asked for my dog's records and was told a few minutes. Then we argued over getting them in hand rather than emailed which they wouldn't do. I do not recommend this place. Communication between staff is poor, the doctor/owner offered us no understanding, did not take responsibility for their mistake by verbal admission or apology, treated our dog without permission, and withheld treatment information. The front desk staff were kind and cooperative today. They have a lot of turnover. It was the vet/owner who caused the situation today. Edit: wound opened last night. Dog went to ER. ER doc says Premier LANCED the wound. Premier did not tell me this, withheld treatment information. Our puppy is traumatized. Dr. Hogue withheld information and treated my dog without permission. read more

Premier Veterinary Hospital - The dark spot is the suture. See the gaping part all inflamed? Glued it together but it came back apart. - Veterinarians Near Me - Tyler, Texas

I brought Hachi here for his first vaccination since I adopted him. The staff here are very friendly and accommodating! Thanks for your great service! read more

Very professional staff. Everyone was kind and friendly to me and my dog. They all made sure I understood what was for what and cared for my dog. Lisa was my vet and she was very professional and understanding with all of my questions. read more

RANT: Premier Veterinary Hospital on Broadway Avoid this pet hospital at all cost. I brought my dog in to them about a month ago for skin tags and during check up they said he had an ear infection. They "treated" his ears for $360.00 and has been almost completely deaf ever since with no prior hearing issues ever. Also could hear perfectly with the so called ear infection. When we went back for the skin tag removal two weeks later which was an $1,007.96 and I told them he cannot hear anything since they treated his ears that day and they told me that he should be able to hear, and that he's probably just being stubborn or he went deaf from old age. I said that cannot be possible I know when he's being stubborn and how could he have gone deaf the same day you treated him for an ear infection? They said they looked in his ear and saw nothing, and to keep watching it. It's been almost three weeks since then and he still cannot hear. I called yesterday at 9 am to voice my concerns again and was told I would get a call from a manager which I never did. So I called again today in the afternoon and explained again who I was and why I was calling and that I never heard back when I was told I would. The lady on the phone was extremely rude and short with me and told me they would not check his ears unless we paid another $50.00 for the vets time because we would be "taking time away from other animals who need to be seen." So does that mean my dog does not need to be seen? I said I would like a call from the vet or manager before I agree to give them any more money to fix an issue that we had already paid for. She told me vets do not do calls, and she cannot help me if I don't want to pay them another $50.00. I ended the call because she was going in circles with me and like I said was very rude and short with me over my very valid concerns. Im so disturbed by how the office has handled this, I'm so upset they have done this to my dog and seem to not care at all and have zero intention to even check on him or make it right at all. I wanted to let other know before this happens to anyone else read more

my dog was hit by a car. his regular vet and two others in my home county declined to work him in. premier vet worked him in even though he had never been there before. thorough explanation of the treatment, all the options, and detailed cost breakdown of each option. i left him there around 1:30 pm, they called me about 3:00 pm to tell me they were done and i could pick him up at 5:00 after the anesthesia wore off. i'll be switching his routine care to premier from here on. read more

Place is great - they are always super helpful and knowledgeable - were pretty crazy about our animals so I've taken my dog and cat to several vets in the tyler area and premier is the one we stayed with because they're the best :) read more

Fantastic veterinarian and staff. I have 2 dogs that they have cared for since I moved here from Ft. Worth, about 6 years ago. This clinic is technologically advanced and efficiently run, always pristine. They are kind and compassionate, and genuinely love my dogs. I feel welcomed and comfortable the minute I walk in the door. My dogs don't even mind coming! Would not consider going anywhere else. read more

Grooming The groomer butchered my dog. She shaved him down to almost nothing. I told her I didn't want him cut she claimed she understood, told me she would let him air dry so it it be a while about 4 hours she said. I got a call in about two saying he was done, I didn't even recognize him. She chopped all of his hair off, the cut is horrible, uneven and so low I can see the pink of his skin. I was told if I brought him back I would get a discount. NO THANK YOU! read more

Took my new pup here and they gave me all the information I needed! Great customer service and staff!

Easy to make appointments, pick up meds or food for my puppy. Services are explained, and cost of each is shown ahead. No pressure if some thing is not in my budget. Medical care is my priority, which I feel is provided. read more

Avoid this pet hospital at all cost. I brought my dog in to them about a month ago for skin tags and during check up they said he had an ear infection. They "treated" his ears for $360.00 and has been almost completely deaf ever since with no prior hearing issues ever. Also could hear perfectly with the so called ear infection. When we went back for the skin tag removal two weeks later which was an $1,007.96 and I told them he cannot hear anything since they treated his ears that day and they told me that he should be able to hear, and that he's probably just being stubborn or he went deaf from old age. I said that cannot be possible I know when he's being stubborn and how could he have gone deaf the same day you treated him for an ear infection? They said they looked in his ear and saw nothing, and to keep watching it. It's been almost three weeks since then and he still cannot hear. I called yesterday at 9 am to voice my concerns again and was told I would get a call from a manager which I never did. So I called again today in the afternoon and explained again who I was and why I was calling and that I never heard back when I was told I would. The lady on the phone was extremely rude and short with me and told me they would not check his ears unless we paid another $50.00 for the vets time because we would be "taking time away from other animals who need to be seen." So does that mean my dog does not need to be seen? I said I would like a call from the vet or manager before I agree to give them any more money to fix an issue that we had already paid for. She told me vets do not do calls, and she cannot help me if I don't want to pay them another $50.00. I ended the call because she was going in circles with me and like I said was very rude and short with me over my very valid concerns. Im so disturbed by how the office has handled this, I'm so upset they have done this to my dog and seem to not care at all and have zero intention to even check on him or make it right at all. I wanted to let other know before this happens to anyone else read more

If you need a vet who has skill and also COMPASSION then see someone else before going to this vet at Premier Vet Hospital. If you have deep pockets then this is your vet otherwise be prepared to take your animal somewhere else entirely. Also, be prepared to have the staff question your finances and ability to pay as soon as you walk in the door with questions like "Is your check good?"OR "Will it go thru?" This happened BEFORE any work had been done! How incredibly embarrassing and uncalled for. We were treated like trash. We brought our gravely ill dog to see Dr. Hogue and before our dog could even get a thorough exam we had forked over $951 to this establishment. We knew it was going to be costly for 24 hour observation but this vet really just didn't care about our animal or helping him. That was the most heartbreaking. She found so many health issues that she said needed her intervention and basically told us that we either would have to spend THOUSANDS of dollars or just go ahead and put our dog to sleep. She told us that she had two dogs at home. To quote her, verbatim: "One that I really love, who is my favorite and the other...barked to much and I wouldn't care if it got hit by a car." Yes, she REALLY said that. Our 12 yr old son was with us and is still traumatized by what happened at this vet. We ending up leaving, taking our dog with us, after being quoted another $1500.00 just for our dog to stay one night. That was May 1st, 2017. Today May 9th, 2017 our dog is at our hometown vet still alive, doing really good and without needing HALF of what Ms. Hogue said he would need done to survive. He should be coming home soon! Make your own conclusion but I will say that our dog is a part of our family and we felt like we were put in horrible position and we will never forget how our dog and our family were treated. This was absolutely NOT what we expected to have happen and sorry we ever made that first phone call to ask about treatment at this hospital. Unprofessional, not at all compassionate and out to bleed you dry. read more

This is by far the best vet I have ever had. ALL of the staff are great. Class act.

I was impressed with the care and professionalism of Dr. Hogue and her staff from the moment I became involved with them. On New Year's Day, my puppy, who had been already treated for a trauma two days before, began to show signs that were more serious and required immediate attention. Dr. Hogue came from her home on New Year's morning and met us at the hospital where she promptly gathered her staff and performed an emergency surgery. The next day, our puppy was back home and doing very well with uplifted spirits and a mended body. I cannot thank Premier Veterinary Hospital enough for their attention, dedication and concern. Thank you!! read more

I absolutely love Premier!! The facility is always clean and smells great! Dr.Hogue and her staff are always so kind and do a wonderful job of making sure you and your fur baby are getting the absolute best care possible. I would 10/10 recommend Premier Veterinary Hospital to anyone and everyone! read more

Dr. Hogue is the best vet we have ever used. She is thorough and truthful. She saved our dog's life twice now. Vet care isn't cheap anywhere you go, so expect that the prices here are comparable to other vet hospitals. When you ask for Dr. Hogue to help your pet you should understand that she becomes your pet's advocate and will provide appropriate treatment that addresses all aspects of your pet's needs. Her optimism towards helping your pet recover is refreshing in a world where most vets would just recommend euthanasia. read more

Undoubtedly the best veterinarians in town! Doctor Hogue is obviously passionate about her clients and their people. I've used several veterinarians in Tyler over the years, and all are pretty good for the most part. But since discovering Premier Veterinary Hospital, I'll never go anywhere else! She elevates her practice to a whole other level and the results are undeniable. Premier offers multiple treatment options for clients, and leaves it up to the customer to decide what they can afford. The staff are incredible and very friendly! It's obvious they love what they do. read more

I started taking my pets to Premier last spring due to one of my dogs personality. She's not the social butterfly we all hope for, and had a strong distrust of men. From the first visit with Dr. Hogue and her staff, Paisley was comfortable and let them treat her and do whatever was needed. It was the first peaceful vet visit I've had with this particular dog in 4 years, and 3 other vets. The staff is incredibly friendly and the entire facility has a welcoming atmosphere. Exams are thorough and they're about the same cost as the other clinics I've been to. The only reason I give 4 stars instead of 5 is their policy on preventative medicines. I have 3 rescue dogs of all different sizes and 2 cats, so my cost for monthly flea prevention and heart worm preventive is rather high. I always ordered them online because, let's face it, it's A LOT cheaper than purchasing from the vet. Well this is the first vet I've ran into that won't approve the prescription to be filled from an online order, it can only be purchased from them. And to top that off, you cannot buy single doses, had to be in 3 or 6 month doses all at once. So right now I have a puppy that's growing fast and will be in the next weight range before her 2nd dose, but I still have to pay $60 to purchase flea preventive for her instead of just buying it monthly as she grows. For myself personally, I cannot afford to buy it like that, so with the online option taken away, it kind of leaves me in a bad spot when I'm trying to take care of my pets properly. On that note, I do believe I will continue to take my drama queen dog to see Dr. Hogue because in this case she's a miracle worker. But due to the nature of purchasing medicine to keep my pets healthy at an affordable cost, I'll be taking the other 4 back to my old vet. So overall if you can afford to buy everything in bulk at vet rates, I highly recommend Premier. But if you're in a situation like myself, I'd keep shopping. read more

I would give this place 10 stars if I could! After calling all over Tyler, this was the only clinic that would accept us as a walk in! Our puppy was bit in the face and the bite turned into a really bad abscess. They fit us into their appointments and made us feel very comfortable and welcome! All of the staff was so sweet and caring. The abscess ended up requiring immediate surgery to drain and since it was relatively close to closing, they offered to let her stay overnight at no additional cost which was seriously so sweet of them! We ended up being able to take our baby home that day. With our funds being so limited we were not able to have drains placed which would have been the desired procedure, but they definitely went above and beyond for what they charged us and even trimmed her nails while she was under! They've been following up with us and making sure she's still doing well. They genuinely care about their patients which I really love. We will be bringing all of our dogs here from now on, we seriously love this vet so much! Picture of our little monster post surgery attached below read more