Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

I got them think it was13 months ago or 7 not sure which. At first was great my agent called me…read moreback within minutes. Than i went 31 days wo insurance and they found me another company to use i called to take a vechicle off and it kept telling me i owed different. So i also had question so i called my agent for 6 hrs and never heard from her for over 30 hrs. Finally told the company they had me insured through to cancel. Oh the headache of trying to do that and the hoops they tried to make me jump through. The customer service person i talked to the 35 or so made the mistake of telling me they got my email. Than tried to backpeddle and say they didnt luckily all my calls are recorded to. Finally almost 2 days later got policy cancelled on cars no longer owned .

Great job finding a quote and faxing everything over to secretary of state! I dealt with Rob and I…read moream so pleased with his professionalism and honesty!

On Friday Feb.20th, at 5:30 p.m. I received a call from Molly, who patiently listened to an 'old…read morelady's' questions regarding car insurance. She was methodical with me in comparing my current insurance with what Miles Tharp Allstate could offer. I'd like to say to Mr. Tharp and anyone looking for a wonderful rep., Molly is a GEM!!! Her smile came through the phone! Honest. :-) Check their agency out next time you need to compare. Sharon M Grand Rapids MI.

I started my insurance request online for both home and auto, I was very impressed with how quickly…read moreI was able to email back and forth to get the coverage and costs exactly where I wanted them. A+ service from start to finish!

Stopped in here twice this week. Nice clean office but it depends who you get as to quality of…read moreservice. Today a blonde lady was helpful with a good demeanor. However, the last time another lady was curt. Forget about the elderly gentleman at the first station who wasn't busy both times I was there, but did not greet or offer any assistance when he was doing NOTHING (waiting to retire?). What are they thinking putting him by the entrance?

I used to be a member, but that was over 15 years ago. I came here to get international driving…read morepermit as AAA is the only group that issues them in the US. I walked in, waited 3 minutes and was called to a desk. Gave them my paper work and said, I'm here for the IDP. I also informed the agent that I needed to get a photo taken. The whole process took about 20 minutes, I thought they were going to mail the IDP to me, but I walked out with it. It's nothing fancy, just a booklet (yeah paper) with some information, stamps and your photo glued to it. While the agent was very nice in helping, didn't like how they tried to upsell me in getting a membership there. I mean, I get it, it's part of their job and they have to do it, but I just came for IDP, don't need the pre-sale information. In all, $20 for IDP, $12 for the photo - with taxes, etc. $32.72. Plenty of parking, inside looked nice.

My State Farm agent is the Best of insurance agents. I never thought of an insurance company on a…read morepersonal level prior meeting Mrs Susan Rosales. During our first meeting l had an issue and without hesitation, she solved it. She is fair, honest, trustworthy. Wow!

Susan and her team are amazing! Over the years we added a few more policies and now have a several…read morepolicies with them. They are professional and at the same time you feel like it's a relationship and not just some automated machine on another end - I can speak to a real, friendly, and responsive person any time! Would recommend them to anyone.

In spite of never having a claim with either house or auto, and having no tickets, my rates…read morecontinue to rise. And now, when you try to call Cliff Hart - your calls go to a call center overseas. I can't wait to drop Allstate and switch to a much better agency with personal touch and attention to detail.

Talked to 2 different agents to simply get an insurance quote on my truck. Communication was…read moreterrible! phone calls & even e-mails were not returned. When I sent a copy of my current insurance communication came to a screeching halt. Michigan Law requests $250-$500k Bodily Injury Liability, this agency quoted me $50k to $100k to try and cut corners and remain competitive . My search continues for a competent Auto Insurance Agency yours should as well.

Chris helps many of our buyer clients with insurance needs and always carefully explains coverage…read moreand options. He saved us $6,000 by switching from All State who did not take care of us with our tornado damage. I have to say that having a good agent can make all the difference in the world. Based on his education, knowledge, attitude and community contribution, he is someone we trust to refer to others, earning our highest compliment.

Stay away from Farm Bureau. I had very bad experience with them from increasing premium at no…read morereason, over charging your bank account, cancelling policies for no reason, drafting from your bank account without your permission even several months after you cancel your policy.

Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

Thank you thank you thank you, Joni Gallo did a fantastic job finding me great insurance at a…read moreterrific price. I did several comparisons from different independent agents in the Ann Arbor- Belleville area and she found me complete coverage on my home and auto at a very competitive price from a good carrier. She took the time and sat down with me to go over every item in the questions carriers ask. Let's face it. With insurance in Michigan the carriers set the price but service is what you should get from your agent. And when your current carrier hikes the price for no reason, you should look for others that are equal but cost effective. Highly recommended!

I was inquiring to shop my car & homeowners insurance. After…read moreinitial contact there is zero follow up. Joni's availability makes it difficult to get a quote. I would not recommend if you expect timely follow up. Possibly they do not need any new business?