Terri Mason always has a professional appearance, in both attire and demeanor, and she always greets me with a smile. Her office door is always open wide asking what concern I might have. She then follows through to address the concern and then be certain that whatever concern I had has been resolved. Terri does her job at Falling Water Apartments extremely well. Mr. Eason read more

They let people rent in your name fraudulently without you ever living there and will tell other apartments you have a eviction from them when you don't and never lived there . the manager has no clue what she is doing and won't help with any problems I have to get the police involved and consumer affairs read more

I use to live in unit 3012! Don't move to this complex. If you put down a deposit you won't get nothing back. I had a little double side tape to hold my shower wand and they are charging me 325 to "resurface the shower." Also charging me 190 to resurface the sink because there is a chip. They literally use your money to do the remodel. This place is honestly a scam half the time you have no water. I will fight this! read more

Falling Water Apartments - Crazy lmao never heard of a steamer - Apartments Near Me - Las Vegas, Nevada

Recently moved out & was charged fees for no reason ! Was charged for things that didn't even make sense. They were legit pre-existing damages that were already there. When we moved in we noticed a lot of patching on walls from maintenance & also cabinets were wrapped and falling apart prior to us living there. And now we are getting stuck being charged for that plus more ! Pool was always dirty and water was always shut off with no update on how long it would be and we have a baby. Management not helpful or pleasant. Don't get fooled by the pool, it was always filled with kids making it dirty and jumping from the small water fall read more

It's only day 1 (received my keys today) however I cannot commend the Falling Water staff enough. They're caring, responsive and delightful to work with. I toured many apartments before this one and I knew this was the place based on multiple things: 1.) They answered the phone when I called! 2.) They explained everything clearly and completely 3.) They're just enjoyable to work with. Then - they go above and beyond and left me a "Welcome Home" gift full of the most awesome basics you need while you're in transition! (Soap, paper towels, laundry detergent, softener and so much more). I'm confident the welcoming process is indicative of how they'll continue to treat me as a long term resident. read more

Falling Water Apartments - Welcome home goodie bag - Apartments Near Me - Las Vegas, Nevada

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Don't even bother! Booked and confirmed to tour the place and was left with no response or communication when we get there.

Here's my 8 month update! I won't be renewing my lease because I'm looking to rent a house for more space, otherwise depending on the price I probably would. Complex is still very nice and cozy. Despite my unit facing the freeway I don't really hear a lot of noise unless I actively listen for it. The complex is very transient and there's always people moving in and out. Things that have changed since I moved in: *Rent for a unit similar to my one bedroom is going for $1920 right now and I pay $1475. WOW! *I now pay I think close to $40 in mandatory trash fees. I don't like that part I think that is way too high. Nothing changed as far as trash service since move in to warrant that raise. *Dog park is open now! I don't have a pet, but I love seeing all the cute dogs running around the park area. Maintenance is still really good and super speedy. Office closures are communicated through email. Overall a great place to live, but sheesh at the prices they're charging now. This complex needs EV chargers as well!! I'll post a post-move out update and that will wrap up Falling Water. read more

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I have lived here in falling waters since the middle of February. I have loved it so far! They are very communicative about things going on in the community. The best part so far however has been Meghan from the front office! She truly goes above and beyond with helping out the residents. Meghan gave me my tour for the complex and made a lasting impression of friendliness and safety. Today I had a dead bird outside my apartment, I was worried the little girls downstairs would see it. So I called and didn't get an answer, but Meghan was walking around and offered to help me. She picked up the bird for me and was as kind as could be. Truly nothing compares to a kind soul who truly cares about the residents that surround them. Thank you Meghan! read more

One of the worst places to live in summerlin. It used to be good but once they know you they start trying to steal your money/stuff over time. Scumlord is pretty accurate. Place has bugs, mold, and rude staff that will say your car is being stored to feed their contract tow company they employ. read more

I am moving soon and looking to move to a nicer part of Vegas. Stopped by a few properties in the summerlin area. I really was comfortable with Maryanne explaining everything as I haven't moved in many years and while we were talking the manager came and greeted me also. The property was very clean and I absolutely loved the dog park for my fur baby. ​​ read more

I DON'T RECOMMEND THIS PLACE TO LIVE Nothing but issues with Deena she is not a nice person. Deena is a scamlord. Joe tries to be nice but you know he is just doing what Deena wants. She might be the devil herself. Deena had my only car towed that was parked in its parking spot as part of our lease agreement SHE BASICALLY STOLE MY CAR AND THE TOW COMPANY EXTORTED ME THE MONEY TO GET IT BACK. They are definitely working together to fleece people. Nice neighbors but with the bugs, price gouging, stuff always breaking, its just not a nice place anymore. read more

Not sure why the ratings are so low. I've lived here for over a year. I have not seen a single bug in my apartment since moving in. The maintenance staff is amazing. They're friendly too. I've put in maintenance requests, and the staff is at my door within a couple hours to fix whatever needs to be fixed. One of them even stayed 2 hours after they closed to fix my A/C unit. This guy has a whole family at home and he stayed until it was fixed. Regarding noise, I have zero complaints. I can't hear my next door neighbors at all. Maybe I'm lucky, but I've lived in two different units and don't hear anything. I don't interact with the front office staff very much, but they're friendly every time I talk to them. read more

Milissa at Falling Water apartment help me from start to finish. I have my own business and she help make the process easy Because most apt make it hard when u have ur own business She always nice when u have questions no attitude she help you when and wherever she can Every time I needed something done if she couldn't help me she made sure she got me to the right person read more

Place is a scam will steal your deposit for routine maintenance and try and charge extra on top of that. Then they won't respond after multiple attempts and send their credit agency after your credit. Overpriced bad service overall and not a good place to live outside of this. 0/0 stars place is a joke read more

Falling Water Apartments are fantastic place to live, the management staff are great from Jose Maintenance to Dina GM. Both are fantastic and meet all the needs!! Jose is truly amazing and all maintenance matters get handled fast and professionally!!! I have been here going on 5 years and have complaints!! Ill be staying another year!! read more

There is a potentially hazardous situation running along the length of Falling Water Aprtments. The green belt contains jagged PVC pipes protruding out of the grass. Any of these could prove deadly for a child should they fall on these while playing or even walking down the sidewalk. All it would take to render these safe would be to either cap them or cut them off. Why hasn't someone done this simple task to protect residents and the general public who walks by these every day? read more

Falling Water Apartments - Apartments Near Me - Las Vegas, Nevada

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I give this place 3 stars and here is why let's start with the negatives. -we had our car broken into and they complex would do nothing to help except tell us "call the police and file a report." -the valet trash was THE WORST they never picked up our trash which attracted RATS! Then when they chewed holes in the cans and we would tell the office they wanted us to carry it to the office.... uh no! Rats carry so many diseases and we have a baby and a baby. On top of that they tried charging us for the cans after we would throw them away when no action was taken. -they are money hungry here. They charge for every little thing. They claimed they had to replace all of our carpet when it was only in 2 rooms in which only one room was used the other stayed empty with only our babies stuff. They took our whole deposit -the pool was never opened. When we would go at night teens would take up the whole hot tub and have sex on the lawn chairs dragged next to it. -we were told when we moved in they were building a dog park... never happened. Now the good things Staff was friendly especially Courtney. Courtney was very helpful prior to move in since we lived in Cali and were making a move to LV. Once we moved in she was very short and stand-offish like as if we were always a bother to her. The apartment manager was pretty nice too Deena I think her name was. The community is quite and the interior of the apartments are spacious and nice. The main reason we moved was because they are kind of expensive and lots of upcharges for pointless things. read more

Falling Water Apartments - Rats making mess out of valet trash left in can. - Apartments Near Me - Las Vegas, Nevada

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I have lived at Falling Water for almost 10 years, since October 2011. The first few years were great, but then they went into a cycle of changing management every few months and it was horrible for several years. Rude staff, waiting forever for service, etc. During that time, I had a 1-star review on Yelp warning people away. I stayed only because I love the location, the quiet, and the price (I was grandfathered in before they did major upgrades, so I pay $300-$400 less per month than new arrivals in my level unit), I hate moving, and I don't need much service. But you probably noticed this is a 5-star review! That's because about 3 years ago, they brought in Deena Byers to manage the place, and Deena assembled the best residential service team I have ever encountered. Polite, even friendly, professional, competent, and efficient. Service is now almost always done same-day, and always by the next day. Just cannot say enough good things about them! Example: I was having a minor issue with my refrigerator -- and the maintenance guy took one look at it and said, "Yes, I'm getting you a new one." Based solely on the fact that it was nearly 10 years old. Then Deena called to tell me she didn't want me living with mismatched appliances, so they also replaced the microwave, dishwasher, and oven/stove -- and yes, all that same day! (They also upgrade my lighting fixtures while they were at it.) I am not moving any time soon. read more

Falling Water is the best apartments in Summerlin. I have lived here for many years and you really feel like a community here. The office staff is very helpful and friendly. They have always taken good care of me. The maintenance staff are amazing. They respond fast and always do a good job. They work very hard at keeping this Property nice. The apartments on the inside have one of the biggest square footage you can find in Summerlin. The location is by far one of the best in Summerlin. Best apartments in Summerlin. Thank you Falling Water Staff. Your Loyal Resident Mary. read more

Melissa is amazing very helpful and kind. Quick to service. Bubbly personality. Thank you for your amazing work.

Months later we are in a beautiful home which has been so good to us but I wanted to give you guys a short story about what happened since I know someone out there needs to know this when signing a lease with falling water ... I believe in the month of December our apartment was accumulating mold on the walls so we got someone to come out since we weren't getting anywhere with maintenance/management. The tests came back positive for mold spores in the air and on the wall/behind our kitchen cabinet, which wasn't a surprise. Come to find out that there was a leak somewhere within our walls so who knows how long we were living in a hazardous environment or how bad it was for our health. My partner wrote a very detailed letter including lease agreements, violations of our lease and also dated pictures of the mold and water damage on our walls. Since they needed to clean up their mess, we had to move out immediately right before Christmas which was very stressful, I couldn't even enjoy my Christmas tree with my little family this past year it was heartbreaking when we took everything down. We had to move all of our stuff into my parents house even the animals which caused a lot of fights, we ended up losing one of our pets who was suffering in the vet hospital which SUCKED! My parents are saints, if we didn't have them then I don't know what we would've done. We were planning on moving to another unit but ended up getting a house instead. Management gave us two months of rent back and free movers to move our stuff into a storage unit which was nice of them but money doesn't buy happiness so I was trying to put on a smile even though deep down I was infuriated. I loved my apartment and my neighbors, it sucked that we were forced to move out due to their lack of responsibility. I believe that building 9 has so much more water damage and I really hope they looked into all the apartments checking for leaks so this doesn't happen to another family/person. Thank you for listening to me rant and I hope this review update helped you. read more

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Having lived here at Falling Water Apartments for seven years in a row (and prior to 2015 for a separate 18-month lease) I have gained significant experience with the staff and facilities. I want to mention Joseph Rangel-Palacios in the leasing office here at Falling Water Apartments. He consistently shows careful attention to detail and delivers high quality resident service. I feel this apartment community is ideally situated near Summerlin Parkway and provides easy and convenient access to destinations across the Las Vegas Valley. An added bonus living here is a Starbucks within walking distance. read more

If I could give this place 0 I would , stay away from this place they all nice when you come at first , but since I moved in only problem begin, first of all the refrigerator never worked well we had them come at least once a month to fix it , I have kids and the fun time was suppose to be on the weekends but they suddenly decide to do maintenance work half of the summer time , the gym sucks small and also close most of the time but that's not all , the worst of all start when we start having ants all over the apt from the pipes we throw a lot of food A LOT they was all over the place , when you call to request a pest control the only can set you up for Friday there's no emergency's according to the manager, they came 3 times and it didn't help we was already so tired of it we just gave up and wanted the lease over already , but then the lease over and we got in shock , the office decide to give us some lies and charge us $1,200 on stuff that was not exists they did some damage to the apt and send us a bill, but our lawyer is already taking care of it this scammers put us in collections to scared us , we will pay but they will pay more I have a video to show the way the apt was perfectly fine , I am not recommending this place at all !!!! See pics . read more

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Falling waters apartments is the Best. We have lived here 21 years and have had best experience first 14 years 2nd floor last 7 years had to move to first floor due to my husband had a stroke. Now for the staff Joseph and Mariana are very helpful no matter what your question is. The manager Deanna is always ready to help with anything you may need. Melissa used to work here in the office moved to another property I do miss her. If there was 10 stars I would pick that. read more

Lived at Falling Water for a year now. It is a wonderful location, great neighbors, great facilities and if there is every a problem (even a light bulb) security comes out right away to fix it. Melissa was my leasing agent in the front office and anytime I have a question she has an immediate answer. Could not ask for better service. read more

We just signed our lease for our 4th year here at Falling Water. We couldn't be happier. It's the nicest property, in the best school district with amazing responsive staff. Melissa is always so bubbly and sweet! Always doing anything she can to help everyone. Honestly one of the major reasons we've stayed this long. Thank you Falling Water and Melissa for always taking such great care of our family! read more

Been a renter since the age of 18 and never have I dealt with the shenanigans that happen in Vegas with renting an apartment. I submitted an application I was told by a leasing agent that I'm 30 thousand dollars plus in debt and 9000 plus dollars past due according to my credit report. I'm from California I've been in this town for three years and never in my life have I been lectured about how much I owe when I rent an apartment it was based on rental history the conversation was absolutely ludicrous because actually I'm over $100,000 in debt according to my student loans so not real sure where the numbers came from but in any case outside have never been lectured regarding my credit report by a leasing agent I currently live in some of the most expensive apartments in town my lease is up in August and I'm going to continue a lease with where I am currently staying these apartments were less expensive however they have very strange business practices. rental history should be like a car history you need to have a car in order to work you need to have a roof over your head I don't need a lecture telling me what my credit report has on it I need to be told that I've been paying rent since the age of 18 and I'm good for a couple thousand a month. Please understand that if you care to go through a detailed finding of your credit report by all means rent with these guys however if you feel that your debt history is none of a renters business as I do steer clear of these people read more

We've been in the complex for about a month. This is the first place I felt welcomed. Melissa was easy to work with and friendly. All of our neighbors have been friendly. read more

I moved into Falling Water a few months ago. Everyone at the office seem very friendly and repairs have been done in a timely manner, either the same or next day so far. However, my car was keyed on three separate occasions over a two week period in my assigned parking space causing $4000. Dollars in damage to my car. It was scratched deeply on nearly every panel. This is very very disturbing and I no longer feel safe here. I have to worry about my car every night being further vandalized! I have asked twice for a different space and have only been told they would look into it, no call back, no update, no word whatsoever. Then I read in yelp that someone else had the same thing happen to their car 8 months ago! Security for residents should be of utmost importance and taken seriously. I love the spacious updated apartment but for safety reasons may not end up staying here. Beware if you move here. read more

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Realistic review. The place itself is quite good. Roomy, really good layouts, new-ish appliances, pretty quiet complex, decent daily privacy, good parking options, not a bad location, some partial mountain views, a few truly nice people working here. It's even an acceptable value. Things that are typically problems in complexes are the same here. Lots of staff turnover, repair people who are lazy, stuff that really should be looked at or fixed but isn't for months (like sprinklers that shoot straight up in the air), etc. And, of course, the odd tenant who trashes a place then disappears after two months. Overall, a good place. read more

Melissa was the agent I spoke with during my relocation. Due to my tight schedule I was not able to see the property, but she took her time to explain and send videos of apartment etc. I can safely say that I would not be here if it was not for her. She has always been responsive when I have any questions or service requirements. read more

the management team is so loyal to falling water. my concerns are always addressed. the property is so clean and all communications are handled well read more

I've lived here for a year now and really have no complaints, I think it's overpriced but that seems to be everywhere these days. Melissa and Joseph are so helpful and the manager Deena is a sweetheart! read more

After a while of hunting I found this apartment complex. Upon stepping onto the property I felt as though I was at a resort. The grounds are STUNNING. After moving here in 2019, staying through the pandemic, and am STILL currently a resident I became close with leasing agent MELISSA. She helped me clearly understand my lease renewal and addressed any maintenance concerns I had in a timely fashion. She is reliable, organized and really on par with her communication ensuring that no resident, even a longer standing ones, are left behind. You can tell she values the residents at falling water and really takes pride in her career. Thanks Melissa for all that you do and continue to do for us! read more

I've lived here for about 2 years now, not only do I love how quiet it is but the staff is very helpful and gives services with a positive attitude all the time. My leasing agent Melissa who moved me in always has a smile and is a joy to talk with. If she does not have the answer she makes sure to get on for you and I believe that is a trait to be admired. if you are in the market for a great apartment and friendly staff this is where you wanna be and even the maintenance staff is incredibly friendly. read more

My husband and I moved into our apartment about a year ago, Melissa helped us make our move from Dallas back home to Vegas so smooth! With Covid going on it was almost impossible to view apartments. She was super responsive and helpful through the entire process and has been ever since. Thanks Melissa & falling water you're awesome! read more

Terrible Management and hidden fees. I've lived in several apartments and this is by far the worst place I've ever lived due to management. There's plenty of options in Las Vegas so think twice before you overpay to live here. They don't care about anything and are rude. I will say Joseph in the office and the maintenance guys are cool but the rest of the staff is just terrible. Melissa has to be one of the most miserable people I have ever met and lacks in the IQ department. I normally wouldn't take the time to write a negative review like this but I live here and just want to do my best to inform future renters what they're getting into. I can't wait for my lease to end so I can move on from this nightmare. read more

I highly recommend Falling Water Apartments. This is by far the nicest apartment I've rented. It has beautiful views to the mountains and lots of palm trees. The transaction to lease went smoothly and the apartment was in excellent/ ready to move in condition. By the way very beautiful and spacious apartment. Maintenance is friendly and prompt and the property is well groomed. Melissa Gordon was my leasing agent and I recommend her 100%. She is very friendly and attentive, from day one she has treated me like a VIP resident. Excellent communication, she would always get right back to me. She's amazing. Deena Byers is the Property Manager, excellent customer service, beyond greatful for treating us like family and making us feel at home in an apartment. She's also amazing. God bless her heart. If I ever need to rent again I would rent here with no doubt. Knowing how down to earth Deena and her staff are make me feel safe and comfortable to live here. They always attended any of the needs that I ever needed. Even the trash service is excellent, always on time. Never saw any animals or bugs inside or out of my apartment. Thank you Falling Water Community for making our stay very pleasant. read more

Too bad the manager here is terrible. The apartments are great and so is the maintenance staff. When I moved in there were several issues and I had to go to the main office in order to have my stuff fixed. Now to the negatives: 1. The gate is constantly broken 2. I pay $7 a month for trash and now they want to tack on another $20 for valet services. This is ridiculous and I have to keep a dirty garbage pale in my house because you can't leave it outside. I refuse to pay into this scam. When I owned a house I payed $28 every 3 months for garbage 3. I asked why the office is only decorated for Xmas and the manager tells me that Hanukkah is a "cultural holiday"...lol which it is not. Anyway i noticed some cardboard decor for Hanukkah a few days later 4. They came up with this website to pay your rent on and if you use it there's a fee ...lol The list can go on... they should replace this manager with someone that knows how to interact and be nice to people and not phony It's a shame because there's a list of things I see everyday that can be fixed but we will rip our tenants off with garbage removal that's not needed I guess this is the price you pay when you have to rent .... read more

Applied- never got a call after 4 voice mails was finally called back. I did receive an email with my credit report but no information. Just an email stating here is your credit report. Though I have purchased a new car during the pandemic, have 2 major credit cards, and positive credit for 7 years, I was denied for an old paid charge off from 8 years ago that wasn't even mine it was my ex husband's. Now I'm being mailed my deposit from a company in California. Very unprofessional. I should have listened to the other reviews. I'd give them 0 stars for professional service. Finally received my deposit back 15 days later. Not sure what company they use but not happy with the process. Though they thought I my credit wasn't good enough - another property was very happy to rent to someone who is working full time and has paid their rent on time during the whole pandemic and I was pre approved for a home loan. Buyer beware from this property read more