I chose this Animal health provider when momo was diagnosed with diabetes. We started at Falls road…read moreAnimal Hospital but the prices proved too steep. Then our little momo started to have allergies. It was very frightening and the staff and doctors have been wonderful to us. Unfortunately, we don't have pet insurance so $100 for a few allergy pills to prevent him from scratching his face and biting his paws until he bleeds is what it is. We have always felt MOMO is in good hands here-the doctors have every resource available and seem to be informed of current research. Fortunately, the billing department will consult with you prior to major things (like an overnight stay) so you have an idea of what you're getting into. I could probably find a vet for a little less money but we are very happy and we know to expect the best possible care for our pet and support for us as pawrents.

A very smooth operation with kind knowledge staff. The…read morelocation is perfect for Baltimore dwellers

Dr. Ramappa and the staff at Hillendale Animal Hospital are amazing. My baby boy cat, Samson, who…read morewas 19 years old and lost some weight was failing. We took Samson in for a visit and they did some tests, which showed there were issues... could have been cancer, kidney issues, a chronic infection, etc. but without additional testing, they couldn't be sure. They DID NOT tap into our emotions and recommend more testing. They suggested we keep a close eye on him and monitor his condition. A week later, I called and talked to Jennifer... well I talked and cried. How would I know when it was time? She listened and was so kind and understanding. A week later, Samson wasn't able to stand on his hind legs and would walk a few steps and fall over. It was devastating. We called before we took him in and the staff was waiting for us with kindness and compassion. We stayed with Samson the entire time until we had to say goodbye. Not only has Dr. Ramappa and the staff taken care of Samson for most of his life, but they were also there at the end. The experience of losing a beloved pet is so difficult but the entire staff were wonderful. We even received a lovely sympathy card a few days later that everyone signed. There isn't enough space to write how good this team is. They love every pet that comes through their doors, and they do the right thing by you and your pet. The space they are in now reflects the importance and love for our pets. I highly recommend them to be your pet's doctor!

Amazing, knowledgeable, caring staff and top notch doctor! Accommodating,, understanding, and cost…read moreeffective. BEST VET IN BALTIMORE AREA! Exactly want I want in a veterinary hospital.

My cat, Amelia, has been having chronic flare ups of nausea, vomiting, and loss of appetite. As a…read morepet owner, nothing is more scary than seeing your baby not feeling well and being unable to pinpoint exactly what's wrong. I had taken her to another vet previously who couldn't find anything wrong after some standard blood work. They pretty much said "We don't know, could be pancreatitis maybe but not sure" and left it at that. So this weekend, I decided to try Doc-Side and brought Amelia in for an emergency visit around 12pm on Saturday. I had called in advance so they knew I was coming and allowed me to come in even though they close at 1:30pm on Saturdays. We were checked in and seated in a room immediately. The nurse came in and took down some basic info and did a quick check on Amelia. Then Dr. Tierney came in about 20-30 minutes later to perform a more in depth exam. Dr. Tierney performed the most detailed exam I've ever seen. Our other vet had barely done the type of physical checks I'd seen her perform. They then took her back for testing. The estimate for all recommended services was clearly explained to me and I didn't feel pressured into anything. I got a call on my way home that the pancreatitis test was negative. And then by Monday morning, I got a call saying her bloodwork hasn't revealed anything specific yet so we'll continue to do some tests to find out what the problem could be. That said, I have more confidence in Dr. Tierney than my other vet given the care and detail with which she approached the situation. She explained everything in depth and does her best to create a "no-fear" atmosphere for each pet. I would recommend taking notes or asking to record her as she is more of an auditory person than a note-taker.

Disappointed, if you're going to up-charge me, please provide adequate care to substantiate the…read moreprice. Went in to put my dog on heart guard and the meds alone were $300. Maybe we caught this vet on a bad day but this young woman was rough on my dog. The only reason why I paid- to never go back there again- was because the support staff was incredibly kind (reception & techs). Unfortunately, they are doing all the heavy lifting.

I've had a really positive experience with Eastern Animal Hospital so far. They've been kind and…read moregentle with Max, responsive when I need an appointment, and the facility is always clean. When he needed treatment for an ear infection around the same time he was due for vaccines, they helped me think through a plan to spread out the costs while still making sure he got everything he needed. I've also had a great experience with their pharmacy. The pharmacist was incredibly helpful and informative when we switched one of Max's prescriptions. My only minor inconvenience was that they no longer carry Simparica Trio in-house, but we were able to find an alternative that worked for us. Overall, everyone from the front desk to the veterinary team has been friendly, helpful, and sweet with Max. I'm glad we made the switch!

I should have known better than to give this hospital another try. Unfortunately, I found the staff…read moreto be "fake friendly" and felt that important information was not communicated upfront. I encourage pet parents to explore other veterinary practices where they feel genuinely cared for and where both the pet and the pet parent are treated with compassion and transparency. Paying more does not necessarily mean receiving better service or care. And one more thing: I'm not taking my "friend" to the vet. I'm taking my pet--my fur baby. My baby is not simply my friend; he is family.

They have exceptional staff and are truly a fear free vet. If you have animals that require fear…read morefree care, I cannot recommend them enough. They have gone above and beyond with my pets to provide great care and compassion.

I can't say enough good things about this wonderful place, and more then anything the wonderful…read morepeople!! From the front desk staff, to the vet assistants and the doctor--they were all so gentle, patient and clearly passionate about their work. As a pup parent, you really can't ask for better service than what you get here. I wished I still lived in the Baltimore area, or even remotely close because I would drive a good distance to still use this wonderful team with my fluffy other half!

Dr. Shook is amazing and all of her staff are so friendly, competent and all around lovely!read more

I've been taking my dog and cat here for years! I've moved further away but I'll keep coming back…read morebecause everyone is so kind to our babies here!!

I brought my senior cat here for the first time in early February after we noticed she had been…read morelimping for a few days. I had heard good things about Warm & Fuzzy from a few family members and decided to try them out in the hopes of finding a little less expensive care than our previous vet. I was pleased with the care she received during our time there. All of the vets and vet techs that we interacted with seemed to handle her "spicy" behavior well and conducted themselves with compassion, even while she was growling and hissing at them. Unfortunately, my cat's condition continued to worsen and she was eventually diagnosed with cancer. We ultimately made the decision to have her put to sleep at Warm & Fuzzy just a few months after our first visit. Once again, everyone was very helpful and kind during what is such a difficult time. I greatly appreciated the empathy and understanding from all the staff involved and the seamlessness of the process. I was only disappointed with some of the limited availability I found in making appointments. I believe they're one of the only vet clinics providing exotic pet care in the area, which can make getting appointments with specific vets difficult as their spots fill quickly (though there were a few times where we were squeezed in between appointments so we could be seen sooner). They also only perform operations on Tuesdays, so there may be a longer wait for these procedures. Despite some of these frustrations, I was still satisfied overall, and would recommend this vet clinic to other pet owners.

brought my pet to this place because she licks her paws CONSTANTLY. She lays down on the carpet and…read moretries to itch her ears. This is a CONSTANT THING 24/7. The frito corn chip smell is very aromatic around her paws. So we take her to this vet and this new doctor, whose last name begins with a W. She was a very pleasant black lady that wore glasses and she said that day was her FIRST DAY. So we were concerned that our dog has yeast. We were very clear that this is what she has. We were VERY clear that we wanted medication to get rid of this itchy yeast. So she does a visual assessment and says "Well I was expecting to see her paws really red and inflamed. She looks in her ears and says the same thing, that it didn't look inflamed enough. In my head I'm thinking "So what are you saying Dr. my dogs paws and ears got to be burning red and severely inflamed before you says it's yeast despite the corn chip smell, the licking of the paws and the scratching of the ears? So she tries to give our dog a needle for allergies and we had to inform her that Princess doesn't have allergies. So then she tried to sell us some tick and heart medication...we declined we were adamant that this is yeast and we want ti get rid of this form of fungus. This doctor is saying because it doesn't look really red and inflamed it couldn't possibly be yeast. Imagine that. Never heard something so ridiculous in my life. So then she says well I will give her something for itching and some pads to wipe on her paws. We kept trying to tell her the yeast is in her eyes as well and when she licks her paws she is cross contaminating because I'm sure since yeast loves warm and moist environments it's on her tongue too . At some point me and my daughter felt we weren't getting anywhere with the communication. Here we are days later and she is still licking and rubbing her ears , no change whatsoever and we are out of $200+ dollars. If that was bad enough I call to speak to a doctor today and had the unfortunate luck of speaking with a Lisa. Lisa from the very beginning of the call told me that the pills should work. She literally argued with me and told me the pills should work. Then this Lisa told me I wasn't a doctor and it was possible I didn't know what I was talking about. Then Lisa went on to say that she was reading the doctors notes and told me the doctor mentioned nothing about yeast in her notes. Now I'm really boiling. I was already upset before I called. Then I felt like this Lisa was challenging me and going back and forth with me when all I want is for my dog to feel better , not to feel like I had to argue with Lisa to get my point across. After listening to her justify why the doctor did what she did when she isn't a doctor herself I asked what was her name because I couldn't believe the level of disrespect. She refused to give me her name and hung the phone up. After she hangs up on me I get a text message that said "We are sorry we couldn't get to your call please leave a message or email us." So now I'm thinking why would I get a text saying that?. So I call back and I'm trying to speak to another lady and out of nowhere I hear the phone being snatched and very loud and boisterous "Lisa" gets on the phone and says " Yes I'M THE ONE YOU WERE SPEAKING TO .......&&&&$:@@**£#£. And hung the phone up again. So not only is my dog still with this itchy yeast, I'm out of $200 bucks and then l get blasted from this "Lisa". Lisa was so confident with how loud she was talking to me it kind of gave me the vibe that her manner of speaking to upset patients is pretty acceptable and supported. All I would like is to get my $200 worth of tx. They can take these products back that they sold us and give us what we consistently kept asking for and that was anti-fungal medication for the yeast.

I cannot say nicer things about the staff here. They really are amazing. I've had four cats as…read morepatients there for the five years, and everyone has always been responsive, helpful, and it is clear that everyone there really cares for all of these animals.

Years ago this place was great when the female vet was there. But now they are absolutely horrible…read more The current vet can't do simple anesthesia or sutures. Totally botched a simple suture job. A first year pre med student could have done a better job. After threatening their license and filing a complaint with DTI they did give a complete refund. But the trauma my dog suffered at their hands is inexcusable. Had to travel over an hour away to see a different vet who did a awesome job taking care of my dog