Dr. Shook is amazing and all of her staff are so friendly, competent and all around lovely!

I've been taking my dog and cat here for years! I've moved further away but I'll keep coming back because everyone is so kind to our babies here!! read more

I did not have a good experience at CityPets. The appointment was about 30 seconds long, the vet did not introduce herself, did not give us options for my pets illness, and barely discussed what was going on with our pet. She did not take her temperature which seemed odd for an initial evaluation and on a dog that may have an infection. Our invoice just had the charges and zero notes on what the plan was going forward.The initial evaluation charge was way too expensive for about a 30 second evaluation of my pet. I will not be going back to this vet. read more

The nicest people, very knowledgeable, give a damn about how I feel and treat my dog super nice. The prices are reasonable, hours of operation align with my work schedule, and they are conveniently located (for me at least). I would absolutely recommend them to anyone! read more

This place is amazing. I recently got done going through the puppy shots, so I was there quite a bit. I never waited once to be seen, and my pup never even noticed or was upset when he got his shots. Dr. Shook and all the vet techs are so genuine and sweet, they make it a pleasure to visit. I highly recommend City Pets! read more

I was mostly pleased with CityPets. The receptionist and vet techs were good and my kitty seemed to really like them. The veterinarian (Dr. Jill Shook) was both kind and knowledgeable. The overall vet bill was semi-expensive for the service provided, but not more so that other nice vets charge. I'm deducting two stars for the following reasons: 1 - The office had a nice, relaxed feel to it but appeared old and sort of run down. (They're finishing a new office nearby this summer so I'll update my review if needed.) 2 - One of the medications my kitty was given needed to be refrigerated but no one mentioned it to me. I caught it the next day and was told it was still usable, but was annoyed no one mentioned it. read more

I really think the vet here is average. If it weren't so close to my house, I would probably go elsewhere. They do a decent job but the prices are pretty expensive and the vet doesn't seem to legitimately care about my dogs. She has talked down to me in the past (e.g. about how to give my one dog his medication as if I'm stupid and can't figure it out myself), which is very frustrating. I'm most disappointed by her wellness exam which she charges around $40 for. In the past, she's just merely glanced at my dog and checked his heartbeat. Before moving to Baltimore, my former vet did a lot more than this, e.g. inspected his body and teeth. I should also mention that she seemed annoyed with my dog when he was squirmy. Dude, some dogs don't like shots. It's normal. In any case, if you need a vet this isn't a terrible choice but I think there's better vets out there. I honestly go here for the convenience factor and because the vet techs are super nice (they do honestly seem to like and care about my dogs), but I've been tempted to switch due to price and because the vet herself can be very rude. If I'm honest, I'm in the market for a new vet because of how little she seems to care about my dogs. Both are currently very healthy but if something happens... I've moved a lot and had many vets but none have seemed to be this indifferent and have been so personally rude to me. read more

I love City Pets. I've been taking my dog to Dr. Shook for almost 6 years now and really like their new facility. My beagle mutt has been well taken care of even after an encounter when she got into the trash and ate 30 some mini sandwiches and needed a bit of treatment...My wife's dog is now a patient and she's received the same great kindness and care. I will take our dogs there as long as we live in the city. I mentioned Dr. Shook, but the techs are great as well, very comforting to the dogs. UPDATE - We've moved to Westminster and STILL take our dogs to City Pets. What does that tell you?? read more

Expensive? Yes. I could probably take my dog to a different vet but I've gone to City Pets since he was a puppy and am very happy. Dr. Shook is really good with Tuck and always makes sure to answer my questions. The front desk staff is always extremely friendly and talkative whenever I visit- they make a big deal out of my dog, petting him, picking him up, and giving him treats. I'm one of those anal dog owners (cannot imagine what kind of mom I will be). Whenever I am worried about his well-being and call City Pets, they're very understanding and always offer advice. They also make sure to follow-up the next day with a phone call. read more

CityPets is by far the best vet I've taken a pet to (and I've had a lot of pets and a lot of vets!). My dog is dog aggressive, making things like vet visits and grooming services very difficult to coordinate. The staff at CityPets makes scheduling and coordinating arrival around other dogs a seamless and pleasant experience. And they never make it seem like a big deal to accommodate him, which I know can be annoying. Most recently I took my dog in for a nail trim after hours, but had a quick question about his tooth. The vet tech went out of her way to have the vet look at his tooth and provided me with best next steps, and a general cost estimate. I wouldn't hesitate to recommend CityPets to any and all pet owners! Very happy with every experience I've had with them. read more

Dr. Shook and her team are fantastic! Truly patient centered, thorough, and conscientious!

I have owned dogs for 30+ years and moved many times, so I have had a lot of veterinarians. I currently have a rescue dog that is 3 years old and moved to Baltimore within the last year. I have to say that this is the worst vet I've had. They were very nice when I arrived and when the tech was taking the history. After a few minutes, the tech said that they were taking him in the back to test for heart worm. When he came back he was shaking with fear and in a muzzle. I then found out that they drew blood (I probably should have known that that were going to do that when the tech said "test for heart worm," but I didn't), gave him two vaccination shots, and were surprised that he was defending himself. How would you like it if two strangers took you away from the people you know, prick you with needles, muzzle you when you resist, and then keep doing it even though you are scared? For the record, the vet did NOT say that he bit her or anybody. The major problems I have with that situation and place are: 1. They didn't tell me that they were going to do all of that in the back room. If I were around him it would have gone completely differently. When I suggest this to Dr. Shook, she said that it was "never a problem with any other dog." I then informed her that not all dogs were the same and they should inform the owner to avoid situations like that. I honestly cannot believe that a DVM can have that much of a misunderstanding of how dog's personalities may vary. 2. Their solution to a scared dog being pricked with needles was to muzzle him and keep pricking him with needles. Really? Do you know the personality of dogs at all? If anything, they just made his fears worse. 3. Instead of coming to get me to see if I could calm him down, they just continued. 4. When I voiced my displeasure after they brought him back to the exam room, the vet (Dr. Shook) was clearly irritated with me by the look on her face. She didn't say anything bad or rude, but her face did. I will never go back there, and it took all of my strength to not just walk out. Hopefully I can find a vet in the area that can give me the same experience as I've had in many other cities, with many other vets. read more

Great staff, outstanding service and a very professional veterinarian (Dr. Shook). Your dog will be very well taken care of!

If I could leave zero stars, that would be the most accurate rating. I raise therapy and disaster relief dogs, so clearly my dogs are a huge important part of my life (aren't all our dogs?). What is it with vet in Baltimore?! I already had a different vet clinic xray my pregnant dog against my will! The tech slipped up and asked if I was excited that they saw 12 puppies in the xray. She went to show it to me, and the vet had deleted it....I digress...So, after today's visit to CityPets, I can't let this go without others knowing my experience there before choosing this clinic for their pet. My first experience with CityPets was when I took one of my 3 dogs there several months ago. I thought they seemed somewhat pleasant, though a bit unaccommodating. I thought maybe they were having an off day. So today, I took all 3 in for annual exams, various vaccination updates, heartworm tests, questions about vaccine reactions, etc. I was 5 minutes late. As I fumbled with 3 dogs and a folder full of records, not one staff person asked to help. They were very annoyed that my reproduction vet hadn't sent the records, so I emailed the records to them myself right there from my phone. I also gave them a one-page sheet outlining what vaccines and tests were due for each dog. I said I had questions, and 2 of the dogs were getting a full 1st patient exam. When Dr. Shook came in, she never once smiled, was very abrupt, short, writing quickly, talking quickly, to the point that I asked, "I'm sorry, but should I re-schedule. You seem like you are in a hurry to get somewhere." She said I was late, and she had a call to take, but "we'll just get it done". She left the exam room, and I looked at my 3 goldens (3 generations) and thought, "Am I really going to let this crabby woman and her snarky tech handle my dogs any further?" I picked up my records, went to the front office, and asked what I owed so I could leave. Dr. Shook came out wondering why I was leaving (seriously?), and I said my dogs are very important to me, and I'm not going to be treated this way. I was almost in tears from frustration, which makes it worse because I've known miserable people like her, and I should be above letting it get to me, but these are 3 of the sweetest dogs in the world. They deserve a lot better. read more

This place was absolutely wonderful. I needed a place nearby to take my cat when she was showing signs of a UTI (i.e. peeing all over the house!) and this place gave me an appointment the same day, within 4 hours of my call! I was very happy to not have to wait a day or two for the appointment - the sooner they could get my cat to stop peeing everywhere, the better.The receptionist was very friendly and even called our old vet to get my cat's medical records. When I arrived, my appointment started on time and there was very little wait time between the intake with the tech (who was great) and the arrival of the doctor. Dr. Shook was very nice and very knowledgeable! I definitely recommend this place! read more

Took my dog here to get his eye checked out. Everyone here is so nice and accommodating. They called me the next day to check up on him to make sure the medicine was working. This is definitely my new vet place! read more

I just took my dog in for his rabies shot. When looking up the address online I was surprised to find an alarming number of negative recent reviews. I went in with my eyes open to see what had changed. I have to be honest when I say that while service has declined a little and parking has gotten more difficult with the increased regulations on Fed Hill non-resident parking, I still don't see anything to warrant the negative reviews and overall am happy with their service. I am lowering my review one star for several reasons. First, they brought me and my dog into a room that had not yet been cleaned and I thought that was pretty gross. Second, while the vet was really nice last time, I seemed to have caught her on a bad day this time. She was not rude by any means but she did seem pretty stressed. Then again I caught her at the end of the day and it isn't easy being a small business owner in this day and age. She did give me additional heartworm meds without making me do the usual test. I appreciated this as it is an unneccessary test on a dogwait an additional year before heartworm testing m They have evening and weekend hours which is really helpful since I work a lot. read more

From the moment we called City Pets to schedule a first visit with our dog, Tater-Tot, we knew we had found the right place! The receptionist was so warm and caring over the phone. Once we brought her to see Dr. Shook, our nervousness of bringing our baby to the vet was over. Dr. Shook and the entire staff treated her wonderfully, lavishing her with treats and showing her tremendous kindness during her entire visit. Even after Tater-Tot left, the office staff was so kind as to call me to make sure I was clear on her aftercare instructions. We are so happy to have found City Pets & Dr. Shook since it's nothing but the best for our Tater-Tot! read more

Been here for both of my kitties. The staff has always been friendly and accommodating. One cat had oral surgery a few weeks back. They estimated she'd have at least four teeth pulled costing close to a grand. Turned out only one had to be pulled. That they would only do one when they originally estimated 4 speaks to their ethics. Would recommend. read more

The staff of City Pets really saved me when my cat had some mysterious and concerning eye ailment. When I phoned in the morning, they were able to grant me an appointment that afternoon. Both the vet tech and Dr. Shook were down-to-earth, personable, professional and had such a gentle manner when handling my girl during the exam. We were all done in less than 30 minutes, the fees were reasonable (less than when I expected to pay) and they answered all of my questions easily. I'm looking forward to using their services for regular vet care! read more

My two furbabies were patients at another Federal Hill vet for many years, but recently the doc wasn't available, so I gave CityPets a shot. Dr. Shook and her staff are wonderful! The facility itself is clean and well-maintained. There was no wait once we arrived for our appointment, and we were in and out in no time. This is our new vet! I highly recommend Dr. Shook. read more

I have been so happy with CityPets. I adopted a rescue dog 6 weeks ago and CityPets has been wonderful at each and every one of our many "new patient" visits. It can take a lot to get a rescue pet up to prime condition! Dr. Shook was happy to answer all of my questions at our first appointment and the front desk staff and vet techs have always been helpful as well. My dog actually pooped all over the exam room out of nervousness the first time and the vet tech was so nice about it and helped me feel not so embarrassed! The office is clean, they always seem to run on-time, etc. It's great to come in and feel like everyone loves your dog as much as you do. I honestly haven't had one even slightly bad interaction! Go there. read more

I had a great experience at CityPets! My cat had been under the weather, but our vet recently passed away leaving us vet-less. I called CityPets one morning and the woman on the phone was extremely kind, and able to schedule us for later that day. Upon arriving, the receptionist Lea was amazing and took our old vet records to start a new file for my cat. The tech, Tava, took us back to a room to get the run-down on what was going on with my cat, and was super nice. We had a pleasant interaction with Dr. Shook as well, she answered all the questions I had and we were on our way. (Kitty is feeling better now, so that's a plus too!) read more

I absolutely love City Pets and so does my Yorkie and Boston Terrier.. To the point where if we take them for a walk by the office, they try and go up the ramp to go inside. I have always had good experiences with the Staff. I bring both dogs in at the same time which can be totally insane, yet the vet techs handle it with ease. They don't double book so I never have to sit in the waiting area and just wait. Its incredibly clean. And the Staff as a whole is super friendly. The best part about this Vet office is that they do not try to take you for all you've got. No unnecessary Xrays or anything. I just recently called for an appt because my Yorkie had what looked to be an allergic reaction on her belly. Rather than having us come in and do a hundred tests, they gave me advice on a certain bath to give her and benadryl. Since they take thorough notes, they knew her history and sure enough her hives went away and she's as good as new. They also gave us a check up call 48 hours later. Even when we move out of the city, I will forever bring my pets to City Pets. read more

I had a very positive initial experience with City Pets & Dr. Shook. They were open on the weekend, which was nice. When I went in for my cat's appointment, the staff was friendly and helpful -- they even called a cab for me on my way home. My cat seemed pretty satisfied, too, as he walked right back into his carrier after the check-up. For people looking for a vet near downtown, I strongly recommend City Pets! read more

Although kind, they didn't address my dogs problem and charged 4 times the quoted price. Stay away.

Dr. Shook is Terrific & her staff is amazing!! Have been taking my cats & Dogs there for 10 years.

I lived in Federal Hill for 3 years and took my dog and my cat to CIty Pets exclusively after the first visit. First, their address on here is wrong- they are actually on Charles St now, across from Ropewalk Tavern. Everyone, from the the admin staff, to the vet techs, to Dr. Shook were always so kind and helpful with any problem we ever had. Getting an appointment was always easy, and we never waited long once we were there. The staff knew me and my pets as soon as we walked in the door, and even recognized me and asked about my pets when I saw them around town. Even though my pets hated being carted to the vet, they were always very good for the staff, who were always very gentle and patient with the scared animals. And on top of everything, we made a move to Hawaii a few months ago with our pets, and had to jump through a ton of hoops to get all of the papers, blood tests, etc taken care of so they wouldn't have to be quarantined upon arrival, and Dr. Shook and her staff were so incredibly accommodating. I'm sure it was kind of a pain, especially since they knew they were losing a client, but they never showed it and did everything they could to make the move easy. Their prices might have been just slightly more than a couple other places I went before finding City Pets, but to me it was completely worth it in exchange for great customer service and peace of mind. I would highly recommend City Pets for anyone living in the Baltimore area. read more

We have been taking our Brittany and two cats to CItyPets for 4 years now. We have not had a bad experience at this clinic. Dr. Schook and her staff have always been friendly and very willing to answer any questions about our pets. I have paid less for service over the years for veterinarian care, but I believe you get what you pay for in most cases. The parking can be tight at times, but I have always been able to find a spot close by. The clinic has always been clean and very modern. I highly recommend CityPets if you desire good care for your pets. We live in Howard County, MD. read more

I recently made an appointment at CityPets and from the receptionist to Dr. Shook and her entire staff, I can only say wonderful things that impressed me with the way they handled me and my French Bulldog. The staff was like family in their approach and caring of the way they took care of everything. Being new to the area, left me with a few choices and not every Veterinary runs their business the same way, but I am glad for the personal recommendation of CityPets and I look forward to the follow-up visitation, because I know they care about the wellness of my pet. Not only did they do a follow-up call the next day, but they also sent a welcome card and that goes a long way to the professionalism of the establishment. read more